Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Online order form is complicated.

Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.

Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.

2025幎1月29日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Karl,

Thank you for your review. Unfortunately, Apple Payments automatically defaults to your saved address each time you use this payment option. While we aim to offer a variety of convenient payment methods, the settings of each provider are beyond our control. We apologise for any inconvenience this may have caused and appreciate your understanding.

We're also sorry to hear you were unhappy with your flowers. If you could kindly share some images of your bouquet with us at flowers@wildatheart.com, we’ll look into this as soon as possible.

Many thanks,
The Wild at Heart Team

5぀星のうち5の評䟡

Florists Choice

Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge

2025幎1月23日
5぀星のうち3の評䟡

The flowers were really beautiful but I


The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.

2025幎1月21日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi!

Many thanks for your review, we really appreciate your feedback. Could you please kindly send us a photo of your bouquet so we can check the right size has been sent out to you? Our team will come back to you as soon as possible. Many thanks!

The Wild at Heart team

5぀星のうち1の評䟡

Poor customer service - late delivery - flowers were past their best

The flowers didn't arrive on the date the courier specified and missed the occasion. The courier did not respond to any communication despite many attempts. The recipient waited in all day for the delivery.
I tried to contact Wild at Heart who did not respond to this time sensitive issue.
The flowers arrived looking past their best and only lasted a few days which was embarrassing. They definitely looked like they were once great flowers but three days is not acceptable.
Advice: 1 Change your courier
2 No response to a paying customer with a time sensitive issue is not acceptable - employ more staff
3 Don't let Holland dispatch flowers that are past their best
Such a shame to leave a negative review - but had no choice
The only response a customer gets shouldn't be on Trustpilot !

2024幎11月28日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Update: We’re sorry to hear you haven’t responded to our request for your contact information or order details. We’d love the opportunity to look into this and make things right for you, but we’re unable to do so without these details. Please reach out when you can.

Hi Mr W!

Thank you for your review. Could you kindly share your order number with us so we can look into this for you? This doesn’t sound like the level of service we strive for, and we’d love the opportunity to make it right.

Best regards,
The Wild at Heart Team

5぀星のうち2の評䟡

Poor service.

Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they told me due to ‘human error’ they weren’t delivered. They later said the flowers had been delivered after all. Emailed customer service (to the CEO) about such a poor experience, and never heard back from anyone. Really poor.

2025幎1月18日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Kay,

Thank you for your review. We sincerely apologise for the miscommunication regarding your order. Due to an error with one of our carriers, our team initially believed your order had been missed. We later received confirmation from the carrier that it had been delivered to a neighbour, and this information was shared with you. We’re truly sorry for any confusion caused and hope the recipient enjoyed the flowers.

Best regards,
The Wild at Heart Team

5぀星のうち1の評䟡

Bad experience with poor communication

Bad experience with poor communication. I've had better with flower companies charging me 50 quid, so had hoped for more help on an issue after paying close to 300 in one day on orders. Have been my go-to for many years but will not use again.

2025幎1月6日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Emma,

Thank you for your review. We’re sorry to hear that the flowers didn’t meet your expectations. We truly appreciate you bringing this to our attention. Could you kindly send us some images at flowers@wildatheart.com? Our team will review this as soon as possible and work to find a resolution for you.

Best regards,
The Wild at Heart Team

5぀星のうち1の評䟡

I love Wild at Heart flowers and have


I love Wild at Heart flowers and have bought from them over many many years. This time I was ordering flowers for a very ill friend of my daughter's and as she is abroad she asked me to do it. Three times I put the recipients address in and thought it was all fine until the flowers were delivered to me/ I was so shocked that I refused delivery which was obviously a stupid thing to do. I then called customers service and DPD but was unable to get the driver to come back. I was told they would be sent back to Wild at Heart . £140 down the drain and the very old friend of my daughter received nothing.

2024幎12月20日
5぀星のうち5の評䟡

Christmas Magic

The most beautiful wreath.
It looks stunning on our front door. Foliage is full and smells amazing. The only thing I wish it came with was the ribbon to hang it especially for the price BUT that’s a very minor extra touch. Weve had people stop and take pictures of it and you can smell the scent from the door. Stunning and truly representative of the Christmas magic. Will defo buy another for next year or my holiday gatherings.

2024幎12月20日
5぀星のうち1の評䟡

I paid by shop pay and realised immediately afterwards that the address would automatically be

I paid by shop pay and realised immediately that the address would be mine not the recipient so sent an email to correct
The mistake straight away. The flowers were sent to me and they were for someone who had just had a baby - not me! It was Christmas Eve and I could do nothing about it so I ended up with flowers costing a huge amount of money which didn’t get to the intended recipient.

2024幎12月23日

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