Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

The flowers were beautiful and unusual


The flowers were beautiful and unusual but not a lot of them. A lot of money for a poor display. I could have bought 3 x m&s deliveries for the same price. At least add a bit of greenery or something to make it look better

2026幎2月13日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Beverley,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful and unusual, but we’re very sorry to learn that the arrangement felt disappointing in value and fullness on this occasion.

Our designs follow the season and the character of the flowers, but they should always feel full, balanced and beautifully put together. We would really appreciate the opportunity to look into this further for you. If you’re able to share a photo of the bouquet you received, it would help our floristry team review the design and understand what may have gone wrong.

Please do send this to us at flowers@wildatheart.com along with your order details, and we’ll be very happy to investigate and assist further.

The Wild at Heart team

5぀星のうち3の評䟡

I have used the company a good deal


I have used the company a good deal over the last 20 years, and am very fond of it and its ethos. The flowers were stunning and beautifully arranged. The only downside was the price, which was way above anything I have paid previously.

2026幎2月12日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi James,

Thank you so much for your continued support over the years, it truly means a great deal to us to hear from long standing customers who understand our ethos and craftsmanship.

We’re delighted you found the flowers beautiful and thoughtfully arranged. We completely understand your comments regarding price. As with many natural materials, the cost of flowers has risen significantly in recent years due to growing, transport and seasonal pressures.

That said, we remain deeply committed to sourcing exceptional stems and creating distinctive, design-led arrangements that feel special, generous and long-lasting. We always hope the artistry, quality and experience offer true value.

We’re very grateful for your feedback and for choosing Wild at Heart again.

The Wild at Heart team

5぀星のうち1の評䟡

Last time using wild at heart

Terrible flowers. Several dead. Smaller than ever before. Not using wild at heart again. Consistently disappointed and underwhelmed for overpriced offering

2026幎2月10日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Harley,

We are truly sorry to read this and very saddened that we have not heard from you directly, as we take feedback like this extremely seriously.

Quality is at the heart of everything we create, so it is concerning to hear that your flowers did not meet expectations. We would very much like the opportunity to look into this properly and make it right.

Please could you send photographs of the flowers, along with your order details, to flowers@wildatheart.com so our team can review and resolve this for you as quickly as possible.

We do hope to hear from you soon and have the chance to restore your faith in us.

The Wild at Heart team

5぀星のうち1の評䟡

Really poor quality given the high


Really poor quality given the high price. Massive difference between what is displayed online vs what you receive in person, super disappointing

2026幎2月9日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Jasper,

We are very sorry to read this and disappointed to hear that your flowers did not meet expectations, particularly as we work hard to ensure our arrangements reflect both the quality and spirit shown online.

As flowers are a natural product and each design is created by hand, there can be slight variations, but they should always feel beautiful and true to the style ordered. It is therefore concerning to hear this was not your experience.

We would really appreciate the opportunity to look into this for you. Please could you send photographs of the bouquet, along with your order details, to flowers@wildatheart.com so our team can review and assist further.

We hope to hear from you soon and have the chance to put this right.

The Wild at Heart team

5぀星のうち1の評䟡

Deeply Disappointing Service from a Once-Excellent Florist

I’m genuinely saddened to be writing this review. Wild at Heart used to be, in my opinion, the best florist in London- the kind of place you could rely on for stunning arrangements and impeccable service. That’s exactly why this recent experience was so disappointing.

They made a serious error and delivered my flowers to the wrong address, completely undermining an important occasion and causing considerable embarrassment. I had also paid for express delivery, yet the bouquet arrived two days late. To make matters worse, they promised to send a larger replacement bouquet to make up for the mistake, but that simply wasn’t the case.

What’s most disappointing is the lack of accountability. There was no genuine apology and no confirmation of delivery, despite my specific request for one. Mistakes can happen, but how a company handles them makes all the difference. In this case, the lack of ownership and basic customer care was shocking. It’s incredibly disheartening to see what was once an exceptional florist fall so far short on service.

2026幎2月11日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Despina,

We are truly sorry to read your review and saddened to hear how strongly you feel about this experience, particularly as someone who has previously trusted Wild at Heart. This is never the impression we want to leave, especially when flowers are sent to mark an important moment.

While we understand there was an error with the delivery and that our team worked to resolve this as quickly as possible, we are concerned to hear how disappointed and frustrated you remain. We would really appreciate the opportunity to understand more about what has left you feeling this way, and what we can do now to help put things right for you.

Please do contact us via ecommerce@wildatheart.com so we can understand what went wrong in more detail and review this personally and work towards a resolution.

We hope to hear from you and have the chance to restore your confidence in us.

The Wild at Heart team

5぀星のうち1の評䟡

The worst valentines bouquet I have


The worst valentines bouquet I have ever received. My wonderful husband preordered a valentines bouquet from this store and collected it this morning as we are local. Unfortunately it looks nothing like the photo, is small and flowers are already wilting. The worst bouquet I have ever received and I am shocked as it was £80. Disappointed is an understatement. Will not be shopping at this local flower store ever again.

2026幎2月14日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Ellen,

We are so sorry to hear how disappointed you were with your Valentine’s bouquet. This is certainly not the experience we want any of our customers to have, especially on such an important occasion.

As our arrangements are made fresh each day, we would really appreciate the opportunity to look into this for you. Please could you email us at flowers@wildatheart.com with a few photographs of the bouquet you received, along with your order details? This will allow our team to review the flowers and come back to you as quickly as possible with a resolution.

Thank you for bringing this to our attention, and we do hope we can make this right for you.

The Wild at Heart team

5぀星のうち5の評䟡

Wedding flowers

Bea made my bouquet and table centrepiece for my wedding. I showed her photos of what I would like and we discussed what I would like. She was professional, pleasant and very knowledgeable. The results were amazing and I was thrilled. I can thoroughly recommend her.

2026幎2月11日
自発的なレビュヌ
5぀星のうち2の評䟡

I thought the delivered flowers were


I thought the delivered flowers were very poor compared to what is adverised on the web site

2026幎1月29日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi!

Thank you for taking the time to share your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations or reflect what you saw on our website. This is certainly not the experience we aim to provide, and we completely understand how disappointing that must have been.

We take great care to ensure our arrangements are crafted as beautifully as advertised, so we would really appreciate the opportunity to look into this for you. If possible, could you please send us a few photographs of the bouquet you received, along with your order details, to flowers@wildatheart.com. This will allow our team to review the matter properly and respond with a suitable resolution.

Thank you again for bringing this to our attention. We genuinely value your feedback and hope we can restore your confidence in Wild at Heart.

Warm regards,
The Wild at Heart Team

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