Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Really disappointed in a very expensive


Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.

2025幎2月25日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Catherine,

Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.

Please know that your satisfaction is very important to us, and we truly appreciate your feedback.

Many thanks,
The Wild at Heart Team

5぀星のうち5の評䟡

Stress free wedding flowers

I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.

2025幎2月13日
5぀星のうち1の評䟡

I do not accept your response as the


I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!

No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.

To anyone reading this simply go elsewhere for far better service and better flowers!

2025幎2月14日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Adam,

Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.

As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.

We understand how frustrating this is and hope you accept our apology.

Many thanks,
The Wild at Heart Team

5぀星のうち2の評䟡

Disappointed

I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.

Disappointed.

2025幎2月13日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Merlin!

Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.

Many thanks,
The Wild at Heart team

5぀星のうち3の評䟡

I thought that the bouquet was very


I thought that the bouquet was very underwhelming for a £200 price tag.

2025幎2月11日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Jerome,

Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.

Many thanks,
The Wild at Heart team

5぀星のうち5の評䟡

Birthday freesias, long distance.

My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they allowed him to complete the transaction entirely by email. I received 20 of the most perfect stems of freesia, beautifully wrapped and fragrant to brighten a cold February stay. I was thrilled and he was, too.

2025幎2月5日
5぀星のうち2の評䟡

Apologies but you delivered two days


Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased for the order. Finally the bouquet delivered didn’t really match what the website showed.

2025幎2月6日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Stephen,

Thank you for your review. We sincerely apologise for the mishap with your order. After looking into this, we found that it was dispatched a day late due to human error—this is not the level of service we strive for, and we completely understand your frustration.

Our team will be in touch shortly with a discount code for your next order, and we truly hope you’ll give us another chance in the future.

Many thanks,
The Wild at Heart Team

5぀星のうち1の評䟡

Disappointed
this was a birthday present

Disappointed
this was a birthday present for my wife
Flowers arrived late so didn’t arrive on her birthday.
Also, extremely disappointed with the size of the bunch which was 110 pounds.
It looked much smaller than on the website and was wilting on arrival. 1 day later and many of the flowers and branches are already dead.
Such a rip off and I won’t be buying again.

2025幎2月8日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Maria,

Thank you for your review. We're very sorry to hear you were disappointed with your flowers. According to our records from DPD, the bouquet was delivered on February 8th as requested.

Please also note that the 'Abundant' size is shown on our website, as highlighted in the product details, which is three sizes up from the one you ordered.

We’re also sorry to hear about the flowers wilting sooner than expected. If you could kindly share some images with our team at flowers@wildatheart.com, we’d be happy to look into this for you as soon as possible.

Many thanks,
The Wild at Heart Team

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