Williams Repair House レビュー 134

TrustScore 5段階評価の5

4.8

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the... もっと見る

5つ星のうち5の評価

Fantastic service. We dropped a phone off after hours on Thursday and it was delivered back to us on Friday afternoon. All of my messages were replied to really quickly and we’re really happy with the... もっと見る

5つ星のうち5の評価

I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was... もっと見る

5つ星のうち5の評価

Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my... もっと見る

企業情報

  1. 電話修理業

当該企業による記述

Phone, Tablet & Laptop Repair Specialist


連絡先

4.8

優良

TrustScore 5段階評価の5

134件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち5の評価

Convenient and speedy service

Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the phone back to my home address was so convenient! I will recommend in future to family and friends. I can’t comment on the improvement to my phone of having a new battery installed yet, as the installation only took place yesterday.

2026年5月7日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service. We dropped a phone off after hours on Thursday and it was delivered back to us on Friday afternoon. All of my messages were replied to really quickly and we’re really happy with the repair. Would definitely use them again.

2026年4月30日
自発的なレビュー
5つ星のうち5の評価

Amazing as always

Amazing as always! Unfortunately in my household iPads tend to get broken easily despite putting tons of screen protectors on. I don’t go to anywhere else but Williams repair house. Always super fast, upfront with costs before any repairs done, very reliable. Love the fact he drops off when finished, saves me going out & his drop off service is great. sure il be back again.

Thank you
Suzanne

2026年4月15日
自発的なレビュー
5つ星のうち5の評価

Greet service .

Greet service .. dropped the phone off 4.30pm Friday afternoon and it was repaired and delivered back to me
by 7.30pm that evening .. not the first time we have used Williams Repair and the luck our daughter has with her phones .. it won’t be the last 🤣

2026年3月13日
自発的なレビュー
5つ星のうち5の評価

Brilliant service

Brilliant service, I have had 2 screen repairs and one motherboard replacement in the last 4 weeks for my sons phones. Great communication, easy to drop off, and delivered back to your door. Would highly recommend.

2026年2月19日
自発的なレビュー
5つ星のうち5の評価

Brilliant service again

Brilliant service again Dropped my daughters iPad off in the morning, Back with us fixed and delivered to my home address in the afternoon can’t fault the service and communication from Williams repair house at all 5 ⭐ service

2026年2月6日
自発的なレビュー
5つ星のうち5の評価

Fab Service

Fantastic service. Really easy to organise and kept up to date along the way. Dropped my son’s IPad off late Wednesday and it was hand delivered back to me Friday afternoon. Brilliant service would highly recommend.

2026年1月30日
自発的なレビュー
5つ星のうち5の評価

Broken iPad.

I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was wrong, and how much it would cost to repair. He fixed it and delivered it to my address today! What great service. Highly recommended.

2026年1月28日
自発的なレビュー
5つ星のうち1の評価

Terrible experience - still waiting for a call back!

We paid quickly for a screen repair on my iPhone 16 Pro Max, but as soon as the phone was returned it started overheating and was not responding normally. I reported this immediately.

Joe was away at the time, and when he returned we brought the phone back. He advised that the screen fitted was faulty and said he would order a replacement. The first screen arrived within two days, but the second replacement took over two weeks.

During this time, the phone continued to overheat and switch itself off. I repeatedly raised these concerns, but responses often took several days.

The phone case that previously fitted perfectly no longer fit after the repair. The screen then cracked because it was clearly much thicker than the original.

I eventually took the phone to Apple, where three separate staff members immediately said the screen should never have been fitted, as it was completely different and far too thick for the phone and that caused the crack. We contacted Joe who said it doesn’t cover under his terms and conditions. I have also asked for them and still not given!

Overall, this was a frustrating experience with poor communication, long delays, and ultimately an incorrect repair that caused further damage. Also note that Apple was only £60 more.
We have also called, emailed and further messaged Joe with no answer at all.

Thanks for coming back to us. But you are just trying to put the blame on us. Our phone had no problem before at all even with the cracked screen with overheating or switching off. Only happened after you fixed the faulty screen. You have also not answered the fact that we have tried to call and email you - no response your good at hiding behind everything, took our money straight away but had to wait for two weeks for you to get a replacement screen not good enough!

2025年12月16日
自発的なレビュー
Williams Repair House ロゴ

Williams Repair House からの回答

Thank you for your review.

To address the points raised:
The replacement screen was fitted and the device returned in full working order. When overheating and responsiveness issues were later reported, the phone was brought back in, inspected, and the screen showed signs of being faulty. A replacement part was ordered immediately but faced typical supply delays for iPhone 16 Pro Max compatible panels.

Overheating and shutdowns are commonly reported across iPhone 16 series devices (including those with original Apple screens) and are often attributed to software processes, battery management or other environmental factors.

Many aftermarket replacement screens use slightly thicker assemblies (typically 0.1 - 0.2mm more than Apple’s original OLED) this is a standard characteristic in the repair industry. However, this difference does not cause spontaneous cracking or structural failure.

The crack in the bottom right corner, accompanied by LCD bleeding and display lines, is consistent with physical impact damage (such as a drop), not a result of screen thickness.

We offered to replace the screen under warranty (covering manufacturing defects in the part itself), but the subsequent physical damage to the screen means it cannot be returned to the supplier for credit and falls outside warranty coverage. This is standard for third party repairs and is outlined in our Terms of Service.

Regards,

Joe

5つ星のうち5の評価

iPhone repair

Had an issue with my iphone which needed repairing. It was fixed and returned to me the same day! Can’t fault anything at all.Excellent all round service.

2025年12月12日
自発的なレビュー

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