Williams Repair House ロゎ
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Williams Repair House レビュヌ 

138
•
TrustScore 5段階評䟡の5

4.8

電話修理業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the... もっず芋る

5぀星のうち5の評䟡

I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was... もっず芋る

5぀星のうち5の評䟡

Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my... もっず芋る

5぀星のうち5の評䟡

Fantastic service. Really easy to organise and kept up to date along the way. Dropped my son’s IPad off late Wednesday and it was hand delivered back to me Friday afternoon. Brilliant service would hi... もっず芋る

䌁業情報

  1. 電話修理業

圓該䌁業による蚘述

Phone, Tablet & Laptop Repair Specialist

連絡先

4.8

優良

TrustScore 5段階評䟡の5

138件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.8

すべおのレビュヌ

(138)

過去12か月のレビュヌ数: 36件

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5぀星のうち1の評䟡

Terrible experience - still waiting for a call back!

We paid quickly for a screen repair on my iPhone 16 Pro Max, but as soon as the phone was returned it started overheating and was not responding normally. I reported this immediately.

Joe was away at the time, and when he returned we brought the phone back. He advised that the screen fitted was faulty and said he would order a replacement. The first screen arrived within two days, but the second replacement took over two weeks.

During this time, the phone continued to overheat and switch itself off. I repeatedly raised these concerns, but responses often took several days.

The phone case that previously fitted perfectly no longer fit after the repair. The screen then cracked because it was clearly much thicker than the original.

I eventually took the phone to Apple, where three separate staff members immediately said the screen should never have been fitted, as it was completely different and far too thick for the phone and that caused the crack. We contacted Joe who said it doesn’t cover under his terms and conditions. I have also asked for them and still not given!

Overall, this was a frustrating experience with poor communication, long delays, and ultimately an incorrect repair that caused further damage. Also note that Apple was only £60 more.
We have also called, emailed and further messaged Joe with no answer at all.

Thanks for coming back to us. But you are just trying to put the blame on us. Our phone had no problem before at all even with the cracked screen with overheating or switching off. Only happened after you fixed the faulty screen. You have also not answered the fact that we have tried to call and email you - no response your good at hiding behind everything, took our money straight away but had to wait for two weeks for you to get a replacement screen not good enough!

2025幎12月16日
自発的なレビュヌ
Williams Repair House ロゎ

Williams Repair House からの回答

Thank you for your review.

To address the points raised:
The replacement screen was fitted and the device returned in full working order. When overheating and responsiveness issues were later reported, the phone was brought back in, inspected, and the screen showed signs of being faulty. A replacement part was ordered immediately but faced typical supply delays for iPhone 16 Pro Max compatible panels.

Overheating and shutdowns are commonly reported across iPhone 16 series devices (including those with original Apple screens) and are often attributed to software processes, battery management or other environmental factors.

Many aftermarket replacement screens use slightly thicker assemblies (typically 0.1 - 0.2mm more than Apple’s original OLED) this is a standard characteristic in the repair industry. However, this difference does not cause spontaneous cracking or structural failure.

The crack in the bottom right corner, accompanied by LCD bleeding and display lines, is consistent with physical impact damage (such as a drop), not a result of screen thickness.

We offered to replace the screen under warranty (covering manufacturing defects in the part itself), but the subsequent physical damage to the screen means it cannot be returned to the supplier for credit and falls outside warranty coverage. This is standard for third party repairs and is outlined in our Terms of Service.

Regards,

Joe

5぀星のうち5の評䟡

iPhone repair

Had an issue with my iphone which needed repairing. It was fixed and returned to me the same day! Can’t fault anything at all.Excellent all round service.

2025幎12月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Really disappointed with the service we


Really disappointed with the service we received and wouldn’t use them again sadly. The idea was great and there’s a great system for dropping equipment off. The phone screen repair failed very quickly and Joe responded once to say he may not repair it under the warranty I had been assured of and when I said I felt this was unfair, he ignored me and I couldn’t arrange for the phone to be dropped off for assessment or a refund. I was left over £100 out of pocket for the repair and had to buy a new phone

2025幎8月3日
自発的なレビュヌ
Williams Repair House ロゎ

Williams Repair House からの回答

Hi Natalie,

Thank you for your feedback. I’m sorry to hear you’ve been left feeling this way, that’s never the experience we want for our customers.

Just to clarify a couple of points for accuracy:

• When you first contacted me about the issue, I immediately asked you to drop the phone back so I could inspect it.

• You then specifically asked me to confirm in advance that the repair would definitely be covered under warranty, before you had returned the phone.

• I explained (in my second reply the same day) that I could not give a warranty confirmation without first checking the screen for any signs of physical damage or impact, as our warranty does not cover customer induced damage only manufacturing/part defects.

• After that message, the phone was never returned for assessment.

Unfortunately, without the handset being brought back, I was unable to verify the cause of the failure or proceed with a warranty repair or refund.

For the record: had the phone been returned and the fault been due to a part or workmanship issue (and not physical damage), it would of course have been covered under the warranty you were given at the time of repair.

If you still have the phone and wish to drop it in now, I’m still happy to inspect it and deal with it under the original warranty terms.

Regards,

Joe

5぀星のうち5の評䟡

iPad Pro Screen Replacement

After getting a competitive quote for the repair of my iPad Pro Joe sent clear instructions on how to drop it off and that the repair would take 7 days. That was five days ago and Joe hand delivered my device today in perfect working order.

2025幎10月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Wonderful experience

Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my phone was delivered back to my house within the day - Excellent service Thank you. My son recommended this service because he was also so pleased.

2025幎10月2日
自発的なレビュヌ

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