Willow and Hall レビュー 3,983

Willow and Hall からの回答

16時間前に更新

Good morning Ann,

Thank you for taking the time to leave this positive feedback. We are pleased to hear you are pleased with our service and our product.

Your kind comments are much appreciated.

Kind regards,
Elle

Willow and Hall からの回答

6日前

Dear Paul,

Thank you for your fantastic review.

We completely understand the hesitation around buying a sofa without seeing it in person, so it’s great to hear that the website, fabric samples and phone support gave you the confidence to go ahead. We put a lot of effort into making that process as clear and helpful as possible, so your feedback means a lot.

We’re also really pleased the sofa bed arrived early and that you’re happy with the design, build quality and fabric. It’s exactly what we aim for.

Thank you again for choosing Willow & Hall. We hope you enjoy your sofa bed for many years to come.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

7日前

Thank you for your wonderful review.

We’re delighted to hear you’re so pleased with your sofas and the service from start to finish. It’s great to know they arrived ahead of schedule and that the delivery team made a positive impression.

I’m also really pleased Jamie was able to resolve the post-delivery issue quickly for you, I’ll be sure to pass your thanks on.

Thank you again for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

2026年4月13日

Dear Jane,

Thank you for your great review.

We’re really pleased to hear your sofa was made quicker than expected and delivered right on time. It’s also great to know the delivery team took the time to demonstrate everything for you, that’s something we place a lot of importance on.

Thank you again for choosing Willow & Hall, and we hope you enjoy your sofa for many years to come.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

2026年4月7日

Dear pconnelly,

Thank you for your review, and I’m sorry to read that you’re disappointed.

The shading you’ve described can sometimes be a characteristic of certain fabrics depending on the pile and how the light catches it, but it certainly shouldn’t look like dust or appear uneven. The seat cushions also shouldn’t be moving excessively in normal use, so this is something we would want to look into properly.

As we’re not able to identify your order from this review, please could you contact our Aftercare team at aftercare@willowandhall.co.uk
with your order details and a few photos if possible. We’ll review this for you and make sure it’s resolved appropriately.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

2026年4月6日

Good Morning Ray,

We are so glad to hear everything went well with the delivery of your order and that the delivery team were helpful and kind!

Thank you so much for the kind review, and the recommendation!

Kind regads,
Amy
Willow & Hall

Willow and Hall からの回答

2026年4月6日

Hello Nick,

Thank you for the wonderful review. We are so glad you found the ordering process and delivery prompt and high quality. We hope you enjoy your new purchase for many years to come!

Kind regards,
Amy
Willow & Hall

Willow and Hall からの回答

2026年4月3日

Hello,

Thank you for the lovely review. We are so glad to hear you love your new sofa and that it was delivered promptly.

Kind regards,
Amy
Willow & Hall

Willow and Hall からの回答

2026年3月24日

Good Morning Chloe,

Thank you so much for the lovely review. We are so glad to hear you love your new sofa, and that the customer service team were able to assist you efficiently!

Kind regards,
Amy

Willow and Hall からの回答

2026年3月23日

Dear Robert,

Thank you for your lovely review.

We’re really pleased to hear you’re happy with the product and that delivery arrived exactly as planned. It’s also great to know the delivery team looked after everything properly on the day — we’ll be sure to pass your comments on to them.

Thank you again for choosing Willow & Hall, and we hope you enjoy your furniture for many years to come.

Kind regards,
Shaun

Willow and Hall からの回答

2026年3月23日

Dear Harriet,

Thank you for your great review.

We’re so pleased to hear that you’re happy with your sofas, and it’s especially nice to hear such positive feedback about the delivery team as well. We work closely with them, so it’s great to know they made such a strong impression.

Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.

Kind regards,
Shaun

Willow and Hall からの回答

2026年3月16日

Dear Naomi,

Thank you for your lovely review.

We’re delighted to hear that you’ve come back to us for a second purchase, that really is the best compliment we can receive. It’s great to know you’re happy with the quality and feel you’re getting good value as well.

We truly appreciate your continued support and hope you enjoy both pieces for many years to come.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

2026年3月16日

Dear Rachel,

Thank you for your fantastic review.

We’re really pleased to hear that the ordering process was smooth from start to finish, and that changing the fabric colour was handled easily for you, we always try to keep things as straightforward and flexible as possible.

It’s great to know you’re happy with the look, design, and quality of your sofabed, and that the delivery notifications helped fit around your work schedule. We know how important that is, so it’s lovely to hear it made the experience easier.

Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your Sofa Bed for many years to come.

Kind regards,
Shaun
Willow & Hall

Willow and Hall からの回答

2026年3月13日

Good Morning,

Thank you so much for this wonderful review!

We’re absolutely delighted to hear how pleased you are with your two Foxham sofas in Evergreen velvet. It’s great to know you’re enjoying both the look and the comfort, and we’re very happy we could accommodate the side cushions for you.

We also really appreciate your understanding regarding the small issue and are glad our team was able to resolve it quickly and keep you well informed along the way. Providing both exceptional products and attentive service is exactly what we strive for.

Thank you again for your kind words and recommendation, it truly means a lot to our whole team. We hope you enjoy your sofas for many years to come!

Kind regards,
The Willow & Hall team

Willow and Hall からの回答

2026年3月4日

Good Morning Sharron,

We’re very sorry to read this and, of course, disappointed to hear that your sofa has not met expectations for comfort.

As we’re unable to identify your order from this review, we would genuinely welcome the opportunity to look into this for you. If you’re happy to contact our customer care team directly with your order number, we can review the specification of your model and see whether there is anything we can advise or assist with.

We do appreciate you taking the time to share your feedback, and we’re pleased that your experience with our customer service team has been a positive one.

Kind regards,
Amy

Willow and Hall からの回答

2026年2月24日

Hello Temisan,

We are so happy to hear your wonderful review, and to know your guests have had a comfortable nights sleep on it!

We take pride in the quality and craftmanship of our products, so it is lovely to hear this feedback on the styles, fabrics, and cushion fillings we offer.

It is lovely to know that your delivery was handled with such attention from our fulfilment partners.

Kind regards,
Amy

Willow and Hall からの回答

2026年2月23日

Hello,

Thank you so much for taking the time to leave such a wonderful review! We are so glad to hear how happy you are with your order, the service you received, and that delivery was smooth!

Kind regards,
Amy

Willow and Hall からの回答

2026年2月19日

Hello Mark,

Thank you so much for the lovely review! We are pleased to hear you found the ordering process easy and that you are happy with your order!

Kind regards,
Amy
Willow & Hall

Willow and Hall からの回答

2026年2月16日

Hello,

We are very sorry to read your review. This certainly does not reflect the standard of care and professionalism we hope to achieve.

Unfortunately, we’re unable to identify your order from this review alone. Could you please contact us at customerservice@willowandhall.co.uk with your order number so we can investigate this fully with the delivery team and address your concerns?

We take feedback like this seriously and would appreciate the chance to look into what happened.

Kind regards,
Amy

Willow and Hall からの回答

2026年2月16日

Hello Imogen,

Thank you so much for your lovely review.

We’re delighted to hear how much you’re enjoying your Atworth sofa bed, and that it’s proving just as comfortable for everyday lounging as it is for overnight guests.

It’s also wonderful to know our team were able to assist promptly during your purchase and that delivery was handled with care and professionalism.

Thank you for your recommendation!

Amy