Wilsonandcolondon レビュー 

Avoid at all costs! Not worth the one star, but that’s the only way I can leave a comment. Truly an awful experience to deal with this company. Long long wait with absolute no updates why the delivery took that long. Very very poor quality of goods, I bought leather boots, hardly any packaging, poor fit despite me being clear on size, and when I wanted to return the boots, I was absolutely shocked about the companies apparent policies. These are all described already by other people leaving feedback. I am currently trying to get only a 20% refund and even that is currently unsuccessful after three weeks of email to that so called company. I assumed from their website this is an English / Dutch company and was surprised about the lack of customer service and the amazingly poor quality of the boots and packaging to protect the boots. Still paid £70 which was presented as a Sale prize, so I went for it. They are not worth £5 I am afraid to say and I would have never bought it would I have known the boots are produced in China! This is not clear from the website. I am sure the companies procedure are not only unethical but illegal. At no point their website mentioned that returns have to be sent back to China paid by the customer entirely and a 15% restocking fee! Who is doing that?
Anyhow, this is dishonest and disappointing behaviour and I got sucked in by a well presented fronted website with lots of lies. Do avoid at all costs!!! What a shame to feel I need to leave such poor feedback.

I have bought the dress two month ago already returned still waiting for my refund the communication is very poor !!!

Cheap, shein-style items at UK markup prices, takes ages to arrive and tries to talk you into the '20% refund' instead of return. When you want to return, they make it difficult and tell you it needs to go to China, stipulate an inhibitively expensive service and say they'll charge you a further 15% 'restocking fee'. Dodgy business practices that are clearly dodgy Chinese Amazon-style sellers trying to pull a fast one on people trying to buy British.

Avoid, I'll be reporting to trading standards.

One of the worst companies I have ever dealt with. To be honest it doesn't even deserve one star and should be avoided at all cost. My mistake for not checking reviews prior to buying something from them. As already highlighted in previous reviews they knowingly send you a wrong sized item and then offer you either 20% refund or you need to return item to China, paying for postage and they would still take a 15% processing fees out of the refund (even though return address on your parcel says London.) My advice to anyone who bought anything from this company recently. Go back to your own bank and raise a dispute on the transaction under "faulty item". I sent bank all the emails between the company and been refunded entire amount with 2 days.

Terrible quality shipped straight from China completely different to the images on website.I was sent the wrong colour trousers and couldn’t get a refund. The choice I was given was to pay myself for shipping back to china to then receive a 85% refund. Or keep the wrong trousers that were awful quality and horrible fit for a small 20% refund. Would not recommend at all

Worst pair of sandals ever very cheap and sizing totally wrong cost 25.95 absolute rip off

Absolutly joke of a company its says london. No its stuff from china.
Bought a dress took 2 wks returning straight away looks cheap .size .material not as descride.they dont want you to return it they offer you 20% discount and keep the dress.then they send you instructions to return to china?? Trackin the process.then charge you 15% when they get it to restock it what a joke Do Not buy from this company worst ever all what you have to do to get a refund.
Now they want to offer me 50% money back so every customer
They sell to this is is how they scam you keepin half the money i dont think so and keep the item even though it doesnt fit and not as describes discusting company

Cheap & Nasty.. DO NOT PURCHASE. says its a London company.. takes weeks to be delivered but comes from China or similar, read the other reviews. BE WARNED ⚠️

AVOID, AVOID, AVOID!!!
Firstly the order took over 2 weeks to arrive and missed the event I had purchased for!! Furthermore, I ordered sandals in a UK Size 7, when they arrived they were a European Size 40 and were too small, I’m normally a European Size 41. There was no size guide or conversion chart on the website for me to check this before purchase and they did not deliver a UK size 7 that I ordered!!!

I checked the website and it states the following:-
How do I return something? Email us at info@……… and we'll send you a returns reference along with instructions on where to send your parcel. As above, postage is on us if the fault is ours — otherwise it's covered by the customer.

I contacted the company who said I could return the items at my own expense back to CHINA, plus they’d take a 15% restocking fee off my refund which would take 4-5 weeks to process!!! This is not what it states on the website!!
They did offer a 20% partial refund initially and then increased it to 30% which I reluctantly accepted.
Before my purchase, I checked the website and the warehouse address is in London and the company address is in the Netherlands so was very surprised China was the return address!!!
I’m currently out of pocket by over £60!!!!
@Wilson & Co. London, only reply to this review if you are going to REFUND ME IN FULL otherwise I’m not interested in any of your excuses!!!!
By reading this genuine review I hope I’ve helped someone hold on to their money, AVOID, AVOID, AVOID!!!!

Very poor quality and not what is advertised. They advertise 'easy returns within 30 days' - this is untrue. A request to return results in an email advising the return must be sent to China by tracked delivery (they suggest this costs $30-$40). In addition they would deduct a 15% restocking fee. They instead offer a 20% refund which 'many customers prefer'. I eventually agreed to a 50% refund after multiple emails. They advertise a London warehouse address but refuse to accept returns there. Do not use

DO NOT BUY FROM THIS COMPANY!
After two weeks my jacket arrived. I was surprised it was being shipped as they advertise themselves as being a family based company, have a picture of their London shop on FB and a Union Jack in their logo. It came from China. Absolutely nothing like the picture on their website. Cheap shiny plastic, stinks, far too big - not wearable. To get a refund I have to send tracked to China, there can be a restocking fee and will take weeks to get money back. I consider this to be fraudulent.

UPDATE: Further to this Company’s reply to my above review. They claim that they will try to find a fair resolution if emailed. I did email them and they did not offer a fair solution. I am currently pursuing this as their return conditions are not legal.

Sizing is off by miles. Ordered size 7 shoes barely a size 5 ..jacket and dress ..jacket was sposed to be part of the dress but was 2 sizes smaller than the dress which was the cheapest crappiest fabric in diff colour to pics (heavily AI'd) the other dress is also diff fabric to pic cheap polyester that id expect to pay 3£ from temu not the 85£ that i spent when you just know theyre going to scam you to return everything despite the website sizing being misleading and the pictures being doctored. Beware dealing with this company. Better to go to home bargains and buy a dish rag as rhe quality is 100 times better. Delivery also took two weeks so next day shipping is misleading as they dont state from china. Dishonest scammersHi Eraina,

Thank you for explaining what prompted your return request. I understand that the item did not work out as expected, and I’ll help you find the simplest resolution.

You can choose from the following two options:

Option 1: Keep the item and receive a 20% partial refund

This is the quickest and simplest way to resolve the matter without going through the return process.

You will receive:

A 20% refund to your original payment method
A 20% discount code for a future order
No need to package or return the item
No return shipping or customs costs
No waiting for the parcel to arrive and be inspected
You are welcome to keep, gift, or donate the item. Once you confirm this option, I’ll take care of arranging the partial refund for you.

Option 2: Return the item for a refund

You may also return the item if that is your preferred solution.

Please note that the return must be sent to our return warehouse in China. You will need to arrange the international return shipment directly with a shipping carrier of your choice.

Please keep the following conditions in mind:

The item must be returned in its original condition
A tracked shipping service must be used
Please send us the tracking number or tracking link after shipping
Return shipping costs and any applicable customs charges are your responsibility
The parcel remains your responsibility until it has been successfully delivered to our return address
A 15% restocking fee will be deducted from the eligible refund
The complete return and refund process may take approximately 4–5 weeks
Before returning the item, please carefully review our Return Policy and make sure that all

If you choose to return the item, just let me know and I’ll send you the return form, return address, and complete return instructions right away.

Based on the options above, the 20% partial refund is the quickest and simplest way to resolve this without return shipping costs or further waiting.

If you feel this solution works for you, please let me know and I’ll process the refund to your original payment method immediately. There will be nothing further you need to do, and you may keep, gift, or donate the item.

Should you still prefer to return the item, please let me know and I’ll send you the return form, return address, and complete instructions.

Warm regards,

Wilson & Co London Team

Nowhere in the description does it say the jacket is unlined. I'll take some of the blame for not asking, but it ought to be on the page really. Good jacket otherwise.

For all and anyone with refund issues with this company based in Bergen Netherlands with Chinese manufacturing exclusivity.
Please be aware:
Under consumer protection laws (such as the Consumer Rights Act 2015), if a business cancels an order or cannot supply you what you bought through no fault of your own, you are entitled to a full refund with no obligation to accept a Credit Note Alternative: They cannot force you to accept a gift card, store credit, or a replacement you do not want when they fail to supply the original order.

Expect delivery delays as goods are shipped overseas to a UK holding warehouse.

If I could give a zero i would.
The dress arrived, the material was horrible and the sizing way off. Customer service responded pretty quickly however only offered me a 20% partial refund and I could keep the dress. Or I could return to China at my cost. In excess of £11. They came back with a £25% refund, which i did accept because after numerous e mails it was clear they weren't going to go any further. They had the audacity to also offer a £20% voucher off for a return visit I feel like I have been scammed and will ensure that my family and friends do not ever use.

Bought two of the new lightweight knits, one lambswool one cotton. The lambswool has bobbled a little at the cuff already, the cotton hasn't at all. Same money for both.

Blue is a fair bit deeper than it looks on screen. Suits me as it happens, but I'd have liked to know beforehand.

Absolutely shocking. I ordered 2 dresses and when they arrived they are nothing like the picture. The quality is cheap and poor material.

Claim to be a London based company but have been told everything comes from China and offered a 30% refund. They have made it really difficult. Please do not buy from here

Why do so few places give you a proper inside leg measurement? Trousers themselves are good, I just had to guess and then take them up an inch.