I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I haven't had an outage since getting…
I haven't had an outage since getting it and down loads are really quick
2026年2月10日
Kinetic からの回答
Great to hear that your service is running smoothly and dependably, Mark, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need us, and feel free to stay connected by giving us a follow on social @gokineticfiber
Kinetic からの回答
It makes our day to hear that our techs left you impressed with their manners and professionalism, Judy, and we really appreciate you taking the time to share your feedback with us! Please feel free to reach out should you ever need us again, and stay connected and share more about your experience by giving us a follow on social @gokineticfiber
All the expectations for service
All the expectations for service, support, and availability of my internet service have been exceeded.
2026年2月10日
Kinetic からの回答
Thanks for letting us know that we've met your expectations, Jim, and know that we'll always strive to give you consistently awesome service 😁 We really appreciate you taking the time to share your feedback, and we hope that you'll stay up to date with us on our socials @gokineticfiber
The customer service was excellent
The customer service was excellent. She went above and beyond to help me get the best plan and price.
2026年1月22日
Kinetic からの回答
Woohoo! We're happy to help find the plan that's right for you 💚 Let us know how you're loving your service by giving us a follow and tagging us @gokineticfiber on any of our social media channels!
Kinetic からの回答
Hi Glenda, I am showing we have it spelled correctly on your account. <Maggie
Contacted a tech
Contacted a tech, took care of the problem four hours later. Was very happy with their knowledge and quick response.
On a downer, I had a freaking terrible experience having to deal with your automated system to try and get a hold of a tech. All I wanted to do was talk to a person and I couldn’t get to them. You need to do something about that it is very stressed stressful.
2026年1月29日
Kinetic からの回答
We're glad to get you taken care of, but we're sorry to hear you had some trouble getting assistance. If you're ever having trouble reaching us, please feel free to send a DM our way on social media, or you can get ahold of us via email as well: wincanhelp@windstream.com
I was told my new bill would be $25.00…
I was told my new bill would be $25.00 and I was billed double that. Also, where is the box to return the Hopper ?
2026年2月6日
Kinetic からの回答
HI Mary! I've located the issue and made that correction. I'm not sure on the Hopper return, normally Dish will send out a return package for the return of their equipment. <Maggie
A little disappointed
Downloads are slower than Spectrum and in just a few weeks there have been 3 interuptions. The only thing better is the cost.
2026年2月9日
Kinetic からの回答
Hi Terry! I’m sorry for the slower download speeds and the three interruptions you’ve experienced—reliability and performance matter, even when the cost is better, and I want to fix this. Please email me at uniticanhelp@uniti.com with your full name and account information, and use “Trust Pilot Review” as the subject so I can locate your message quickly. I’ll review your service, check for any recent outages, and make sure your plan, equipment, and signal are optimized to improve speed and stability. <Maggie
We’ve had no issues at all
We’ve had no issues at all, everything handled quick and professionally and cut our bill in 1/3. Turns out we didn’t need the huge package another company told us we did, love this!!
2026年2月10日
Kinetic からの回答
We're glad we were the right fit for you 🤗 Appreciate you being a customer with us! If you ever need our team again, just reach out on one of our social platforms @gokineticfiber
Kinetic からの回答
We love a smooth fix 😌 Appreciate you sharing this with us, Shannon! Be sure to stay connected by giving our socials a follow @gokineticfiber
The retention customer service…
The retention customer service department in the USA is the best, most helpful and friendly and the only reason I’m still with kinetic. The outsourced people in third world countries are horrible and you almost lost my business. Stick with the USA employees.
2026年2月2日
Kinetic からの回答
Thank you so much for the shoutout to our support staff! Glad they could get you the help you need. Don't hesitate to DM us on social @gokineticfiber if you ever need them again 💚
Kinetic からの回答
Love to hear it! Our support team is always here for you if you need them again 💚 Just reach out on any of our social channels @gokineticfiber
Overall good service
Overall good service. For the installation to be done in freezing conditions was going above and beyond. I really appreciate the service.
2026年1月31日
Kinetic からの回答
Well we appreciate you 🫶 Our team is always here to get the job done. Stay connected with all of us at Kinetic by following our socials @gokineticfiber
Kinetic からの回答
Glad our team was there for you 🙏 If you ever need them again, don't hesitate to send us a DM on Facebook or Instagram @gokineticfiber
The person helping was very helpful
The person helping was very helpful. She fixed the problem for this year hopefully. I haven’t had any issues with your service besides the billing which is really frustrating.
2026年2月3日
Kinetic からの回答
Love that your concerns were addressed so thoroughly, Sue, and we'll be sure to share the compliment! Know that we're always here if you ever run into any concerns, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
Agent Donna was excellent!!
Agent Donna was excellent!!! She understood what I was wanting and came through.
2026年1月26日
Kinetic からの回答
Donna's amazing, and we're so happy to hear that she left you impressed with her professionalism and skill, Ann! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Kinetic からの回答
It's fantastic to learn that you had such a great support experience, and we hope that you'll always feel free to reach out when you have questions or concerns. Thanks for taking the time to share your feedback, as it ensures that we'll be able to continue to deliver outstanding service to wonderful customers like you! We’re always here if you need us — just reach out to us on social @gokineticfiber
The gentleman tried to help but he…
The gentleman tried to help but he couldn't. It was no internet service.He did give me the number for Direct TV. They intern said it was on their end. Service help coming on Tuesday February 10.
2026年2月9日
Kinetic からの回答
We appreciate you taking the time to share your experience, Jean, and we hope that your service is back up and running soon! Know that we're always here if you ever have additional questions or concerns — just reach out to us on social @gokineticfiber
Kinetic からの回答
We love a quick fix, and we're so happy to hear that you were back up and running in a flash, William! We really appreciate you taking the time to share your feedback with us, and we hope that you'll always feel free to reach out should you ever need to chat about your services. We hope that you'll stay up to date with us on our socials @gokineticfiber
The installation and follow-up of the…
The installation and follow-up of the line being buried went well. Everyone was very nice and friendly. I am very satisfied with the service.
2026年1月31日
Kinetic からの回答
Thanks for letting us know that your installation went so smoothly, Kim! We hope that you're having a blast with your new service, and we want to assure you that were always here if you ever have questions or concerns. For more updates and insights from us, you can give us a follow on social @gokineticfiber
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