I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
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レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The tech was good
The tech was good, friendly and helpful. He said he would have replacement equipment ordered for me. Waiting on this is what kept me from giving 5 stars.
2026年2月10日
Kinetic からの回答
We appreciate the review and feedback, Ed. We're always working to keep things speedy around here. If you ever need any help from our team in the future, don't hesitate to reach out on social @gokineticfiber 💚
She understood my issue
She understood my issue. I hope that it is truely fixed this time. I have called 3 months in a row trying to get the issue resolved.
2026年2月9日
Kinetic からの回答
We hope so too 🙏 We definitely want to make sure you're getting proper help, so if things still aren't fixed, send us a DM on either Instagram or Facebook @gokineticfiber so we can escalate the issue.
Kinetic からの回答
Thanks for the love, Deborah 🫶 Stay connected with all of us by following us on social @gokineticfiber
Quick repair
I was having repairs done around my house, the wifi was accidentally cut. I called and the repair was done the next day.. I think it was even a holiday week. Very impressed
2025年11月25日
Kinetic からの回答
We're always here to keep you connected 🤝 If you run into anything like that again, just reach out on one of our social platforms @gokineticfiber
I was surprised that Kinetic uses a…
I was surprised that Kinetic uses a bait and switch technique. The sales rep walked thru our neighborhood with a nifty sign up and get $50 gift card. He said just activate and you will see the card. 😆 BO card and to that WT Heck
2025年12月9日
Kinetic からの回答
Hello! Once your account reaches 90 days and is paid up to date, the rebate offer is sent to your email used to sign up. <Maggie
Hook up went well
Hook up went well ! Also seems to be working well , able to streaming a lot of shows. Thanks!
2026年2月10日
Kinetic からの回答
Absolutely love hearing that! We're here for all of your binge-watch sessions 🍿 Be sure to stay connected with us by giving our socials a follow @gokineticfiber
What I need we’re done 100 percent.
2026年2月10日
Kinetic からの回答
Glad it was a job well done 👏 If you ever need us again, be sure to reach out on one of our social channels @gokineticfiber
Very polite and understanding the…
Very polite and understanding the situation and had a quick decision
2025年12月31日
Kinetic からの回答
Sounds like the team was on top of it 👏 Just what we want to hear! Be sure to give us a follow on our socials @gokineticfiber
Kinetic からの回答
We love a smooth experience! Appreciate you leaving us a review 💚 Stay up-to-date with all things Kinetic by following us on social @gokineticfiber
Kinetic からの回答
Glad things have been going well! If that ever changes, DM us on Instagram or Facebook @gokineticfiber so we can get you the help you need.
Kinetic からの回答
Just what we like to hear 🤩 If that ever changes, we're just a DM away on social @gokineticfiber
Kinetic からの回答
It's great to hear that your concerns were handled so efficiently, Frank, and we hope that you'll always feel free to give us a ring if you need us again. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Kinetic からの回答
It's wonderful to hear that your connection stayed stable during such inclement weather, Lena, and we appreciate you taking the time to leave your feedback. Know that we're always here rain or shine if you ever need us, and we hope that you'll feel free to follow us on social @gokineticfiber
I had a very pleasant experience with…
I had a very pleasant experience with my technician I have had him before he is very professional and knows his job very well and knew exactly what to do and I love my kinetic I don't have no problems with it dropping and whenever it does drop on my Wi-Fi it's only out for maybe an hour or less as to with Spectrum they are always out at least 3 hours I highly recommend kinetic to anybody they are the greatest!!!!
2025年11月11日
Kinetic からの回答
It's great to hear that when issues arise with your service, they're corrected quickly, Edwin, and we can't wait to tell your tech that they left such a fantastic impression! We're always here if you ever have questions or concerns, and we hope that you'll consider giving us a follow @gokineticfiber on any of our social channels to stay connected with us!
The Staff was very helpful In helping…
The Staff was very helpful In helping me pay on my account
2026年2月9日
Kinetic からの回答
Woohoo! So happy to hear that the crew helped you out, Allen, and we can't wait to let them know that they did outstanding work. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
The technician did an excellent job
The technician did an excellent job. The service was installed on time and he explained the service and its components well. The ongoing 300 Mbps service is not as reliable as expected. Many times the actual throughput is less that the old 25 Mbps DSL service we had before the fiber was installed.
2025年12月15日
Kinetic からの回答
Thanks for letting us know that your tech gave you such an excellent appointment, Steve, and know that we appreciate the feedback, as it helps shape the future of our customer support. Should you have concerns, the best way to reach us is by sending us a direct message on social @gokineticfiber — we can work with you to help optimize your current connection.
Very good customer service.
The customer service is friendly and professional. The serviceman we have had out a couple of times is very good and makes absolutely sure everything is working correctly before he leaves.
2026年1月16日
Kinetic からの回答
We love to hear it, Cathy, and we'll be sure to let your tech know that his hard work didn't go unnoticed. Know that we're always here if you ever have questions or concerns, and feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Each person I talked to was polite and…
Each person I talked to was polite and did everything they could to answer my concerns.
2026年2月10日
Kinetic からの回答
Love hearing about this awesome teamwork, and we really appreciate you taking the time to share your feedback, Dennis! We'll be sure to share the compliment with the crew, and we hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Kinetic からの回答
HI Donald! I'm sorry that you're still experiencing any issues with your service. Please reach out to me at uniticanhelp@uniti.com if you still need assistance. Thanks! <Maggie
Honestly,nothing hidden,promise is…
Honestly,nothing hidden,promise is promise,thank you for all things you do did for me.👍👍😁😁
2026年2月2日
Kinetic からの回答
Aww! This review makes our day, DrAgan, as nothing makes us happier than knowing that our customers are enjoying their time with us! Thanks for stopping by, and please don't hesitate to reach out should you ever need our support again. We hope that you'll keep up with us on Facebook and Instagram @gokineticfiber
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