I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The technician and the woman I talked…
The technician and the woman I talked with on the phone were very friendly. The problem with the transfer to fiber optic was on my end. I had a problem connecting the printer to the computer. I’m not very tech savvy. Although I know very little about technology, it took my granddaughter and son-in-law almost an hour to connect it, and they are very tech savvy. Kinetic was very good in getting our phone to show the right time. Alexa keeps cutting out since we got fiber optic. Also we don’t see any difference in speed, but that is not an issue with us
2026年1月20日
Kinetic からの回答
So happy to hear that you got connected, Aimee, and we really appreciate your feedback! Know that we're always here if you ever need our support again, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Every agent and technician have been…
Every agent and technician have been very efficient and friendly.
2026年2月24日
Kinetic からの回答
We've got a great crew, and we're so happy to hear that you think so too, Danny 😁 Thanks for taking the time to share your review and know that we're always around if you ever need us. Feel free to share more about your journey with us using @gokineticfiber
I was upset that my rate was raised by…
I was upset that my rate was raised by over $20.00dollars so I called and the very nice lady I spoke with was able to get my rate back to we’re it was. That lady should be commended for her care of the customer. I am very satisfied with your service and will continue using it and I will also spread the word on how happy I am with your service. Thank you
Don Bowser
2026年2月16日
Kinetic からの回答
What an awesome review 💚 We're so happy to hear that you received such excellent customer service, and we can't wait to pass along the compliment. We're always here to help if you ever have additional questions or concerns, and we hope that you'll always feel free to reach out. Give us a follow @gokineticfiber on any of our social channels to stay connected with us!
The CSR was very professional
The CSR was very professional and resolved my issue with in minutes
2026年1月15日
Kinetic からの回答
We love a fast resolution, and we're so happy to hear that your concern was addressed so efficiently, Carl! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Both the people on the ph explaining…
Both the people on the ph explaining the upgrade to me and the tech that came to the house to do the upgrade…..he was great..very courteous
2026年2月9日
Kinetic からの回答
Love to see it, Larry! Thanks for taking the time to share this with us. Feel free to find us on our socials @gokineticfiber if anything ever comes up!
Satisfied customer
Logan was very professional and was very friendly. He knew what he was doing
2026年2月3日
Kinetic からの回答
So glad Logan left such a good impression — we'll be sure to pass your kind words along to him. We're always available to help on our socials @gokineticfiber if anything ever comes up.
The person I talked with helped me with…
The person I talked with helped me with everything I needed
2026年2月23日
Kinetic からの回答
So happy to hear it, Virginia! Feel free to find us on our socials @gokineticfiber if something comes up down the road.
Cable internet from them bites
I live in an area where kinetic is the only internet provider. We have the fastest cable plan they have. Lately the speeds are no where near what we are suppose to have. When I call customer service or tech support, they aren’t concerned in the least. Maybe others with fiber are happy but those of us in this area with cable aren’t. White county Gs needs to have more competition!
2026年2月25日
自発的なレビュー
Kinetic からの回答
Hi Michael! Thank you for sharing this—I'm sorry you’ve had such a frustrating experience with both your recent speed issues and the support you received. I want to look into what’s happening with your service and help get this addressed. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” as the subject line and include your full name and account information so I can locate your account and follow up with you directly. <Maggie
Kinetic からの回答
Love to see it! So glad we could get that resolved for you. Don't hesitate to reach out to us if you ever need anything else by reaching out on our socials @gokineticfiber.
Everyone was very nice thank you.
2026年1月27日
Kinetic からの回答
We're so glad they made it a positive experience for you! Don't forget to stay connected with all of us here at Kinetic by following us @gokineticfiber
Terrible Customer Service
I cancelled my account on November 7th, 2025. I have a credit of $173.91. Today is February 23rd, 2026. I have called 11 times and talked with 11 different people looking for my refund. I have to speak each time a 3rd party overseas. If these people get off script, they are useless. These people are too busy apologizing. I was on hold 15 minutes before anyone picked up. I again go through all the information. Then she gives me another number to call for refunds. She told me give them my account number and they could take care of the issue. I called the other phone number, gave my account number. I was then told they couldn't find any records of my account. Then ask my address, mobile number, my name again. Still no record. I was told I needed a reference number starting with 0401 to be able to find me. Now I called back and was put on hold waiting for another representative. I am going to keep trying. Do not do business with this company they are horrible and u can NEVER talk with someone in the USA. The other thing these 3rd party overseas people speak such broken English you can't understand them.
TERRIBLE CUSTOMER SERVICE
2026年2月23日
自発的なレビュー
Kinetic からの回答
Hello! I’m sorry you’ve had to make so many calls and still haven’t received your $173.91 credit refund after canceling on November 7, 2025—this is not the experience I want for you. I want to get this reviewed and escalated so we can locate your account/refund request and provide a clear update. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information so I can pull up the records and help move this forward. <Maggie
Kinetic からの回答
We love to hear it 💚 If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Great service technician
2026年1月30日
Kinetic からの回答
Love to see it! Thanks for the awesome review. If you ever need anything, we're always available on our socials @gokineticfiber.
Kinetic からの回答
That's exactly what we aim for, Lynn! Don't hesitate to reach out to us on our socials @gokineticfiber if you ever have any concerns.
Service rep helped with my bill
2026年2月23日
Kinetic からの回答
That's great to hear, Rhonda. Let us know if you ever need anything else by sending us a message on our socials @gokineticfiber!
Need to correct the landline dialing pattern
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.
However, when I attempted to use the phone to make an outbound call, it tells me I must dial a 1 for local (High Springs) and EAS (Extended Area Service) calls to Alachua and Gainesville. Poor planning, testing, and implementing the telephone service. Rating of a 1 or even less. I am aware that we must dial 10 digits (NPA-NXX-XXXX, but we nave never had to dial a 1 in front of the number.
2026年2月16日
Kinetic からの回答
Hello! Thank you for recognizing our technicians’ work—I’m glad the appointment and install went smoothly. I’m sorry for the frustration with the outbound calling prompt. In some service areas, dialing requirements (including dialing 1 before 10 digits for certain local/EAS calls) are set by the local calling plan and network routing standards and aren’t something we’re able to change on an individual line. That said, I’d still like to review your account and confirm the correct dialing pattern for High Springs and the Alachua/Gainesville EAS area. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject and include your full name and account information so I can follow up with the details. Thanks! <Maggie
Kinetic からの回答
Love to see it, Johnny! Feel free to find us on our socials @gokineticfiber if you ever have any questions.
Lately my service is in and out which…
Lately my service is in and out which it wasn’t until the recent changes made to the WiFi network
2026年2月22日
Kinetic からの回答
HI Karen! I’m sorry your service has been going in and out, especially since it was stable before the recent WiFi network changes. If you are still needing assistance with this, I want to take a closer look at what’s happening and help get things back to normal. Please email me at uniticanhelp@uniti.com with Google Review as the subject and I will be in touch to help! <Maggie
Levi worked to fit my schedule and was…
Levi worked to fit my schedule and was very professional. The cable was buried where it is almost invisible. Speed and service great.
2026年2月6日
Kinetic からの回答
That's what we like to see, Eileen! So glad Levi did such an incredible job — we'll be sure to let him know. Don't hesitate to reach out to us on our socials @gokineticfiber if anything comes up down the road.
Got fiber Wi-Fi works well
2026年2月22日
自発的なレビュー
Kinetic からの回答
Thanks for the update, Malley! Glad you're loving some new speeds ⚡ Be sure to stay connected by following us on social @gokineticfiber
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