I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything was quickly resolved by a…
Everything was quickly resolved by a very nice person.
2026年2月11日
Kinetic からの回答
We absolutely love hearing that 🤗 Be sure to stay up-to-date with all things Kinetic by following us on social @gokineticfiber
Customer service Rep
Customer service Rep. Shannon provided excellent service. She was so kind and patient with me and was able to help emmistly with my account.
May God truly bless Shannon abundantly.
Need more Reps like her.
Shannon is the Best !!!
I hope she will be able to review these comments .
Thanks again Shannon
2026年2月6日
Kinetic からの回答
Thanks for such a wonderful review, Betty. We're lucky to have such awesome customers like you 🫶 Don't forget to give us a follow on social @gokineticfiber
Kinetic からの回答
Aw we really appreciate that 🥹 It's easy to do our jobs when we have awesome customers like you. Don't forget to give us a follow on social @gokineticfiber
When stream left my mom without water after installing fiber optics
Windstream installed fiber optics to my mom’s house this week and tore the electrical line going to her pump. She is 73 years old and is now not able to use her pump and has no access to water. They told her she had to wait until Monday before they would send anyone out because they don’t work on weekends.
2026年2月21日
自発的なレビュー
Kinetic からの回答
HI Kimberly! I’m sorry for the frustration this has caused and for the inconvenience your mother has experienced. I did respond to your Yelp review as well, and I want to make sure we get this fully addressed for you. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line, and include her full name and account information so I can locate her account and follow up with the appropriate team. <Maggie
Customer service rep was able to handle…
Customer service rep was able to handle my issue set me up where I actually saved money and still in a happy customer. I appreciate her and the company thank you.
2026年2月12日
Kinetic からの回答
Love to see it, Gary! Thanks for taking the time to share this — so glad we could do that for you. Be sure to find us on our socials @gokineticfiber if anything ever comes up.
Your employees were very knowledgeable…
Your employees were very knowledgeable with great customer service and seemed to take pride in their work. Our issue was fixed in a timely manner.
2026年1月29日
Kinetic からの回答
So glad our team could get those issues fixed for you, Shannon! Make sure to find us on our socials @gokineticfiber if you ever need anything else.
Kinetic からの回答
Nice and simple, just how we like it! Thanks for sharing with us. Feel free to find us on our socials @gokineticfiber if you ever need anything else.
48 Years of Service
I’ve been a Windstream/Kinetic customer for a very long time. Even though I’ve had a few hiccups during this time I would still highly recommend y’all.
2026年2月19日
Kinetic からの回答
Thanks for the love, Michael — we appreciate customers like you. Feel free to send us a message on our socials @gokineticfiber if you ever need anything.
Kinetic からの回答
Thanks for sharing with us, Shelia! We're glad our team left a great impression. Don't hesitate to reach out on our socials if you ever need anything @gokineticfiber 💚
Excellent customer care!
2026年2月10日
Kinetic からの回答
So glad our team made it a positive experience for you! If you ever need them again, don't hesitate to DM us on Instagram or Facebook @gokineticfiber
Professional.personable
Enjoyed. The experience. Professional courteous knowledgeable tec person Great job and good communications
2026年2月8日
Kinetic からの回答
Woohoo! So happy to hear that your tech left you so impressed with their knowledge and professionalism, Walter, and we'll be sure to pass along the compliment! Know that we're always here to support you should you ever need us again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
Great people to work with
Great people to work with. Very friendly, patient and knowledgeable
2026年2月13日
Kinetic からの回答
It's a pleasure to be your service provider, Perry, and we're so happy to hear that your experience with the crew has been so positive! We really appreciate you taking the time to share your feedback, and we want you to know that we’re always here if you need us — just reach out to us on social @gokineticfiber
We like the service, except the price
We like the service, but being on a fixed income -it is quickly becoming unaffordable
2026年2月19日
Kinetic からの回答
HI Barbera! Thank you for reaching out. I was able to help deduce your overall cost. If you'd like to discuss further, please reach out directly to uniticanhelp@uniti.com using the subject "Trust Pilot Review", thanks! <Maggie
Chris provides outstanding customer service
Chris is an outstanding member of your company. Very thoughtful, knowledgeable, and professional. He resolved my issue quickly and in a very timely manor. I have been a Windstream customer for over 10 years and the quality of service has been very good for at least the past 7 years. Employees like Chris are key to the success of Windstream.
2026年2月10日
Kinetic からの回答
Thank you so much for sharing this — and for being a customer for over 10 years! We’re thrilled to hear Chris took great care of you and got everything resolved quickly. We’ll be sure to pass your kind words along to him. If you ever need anything at all, just reach out to us on our socials @gokineticfiber — we’re always here to help.
He was very nice and knew just what…
He was very nice and knew just what needed to be done.
2026年2月19日
Kinetic からの回答
That's what we like to hear! So glad our team could help you out. Don't hesitate to reach out on our socials @gokineticfiber if something comes up down the road.
The job was done professionally
The job was done professionally. Technicians were informative, did their job professionally and were courteous and answered all questions.
2026年2月11日
Kinetic からの回答
Thank you for taking the time to share this! We’re so glad to hear everything was handled professionally and that the team kept you informed along the way. If you ever need anything, don’t hesitate to reach out to us on our socials @gokineticfiber — we’re always here to help.
Fiber optic
Everything was explained when putting in fiber optic. Gentlemen
Was polite and courteous.
2026年2月9日
Kinetic からの回答
We're happy to get you connected with confidence 👏 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Kinetic からの回答
We're thrilled to hear Luke left a great impression! Thank you so much for taking the time to leave us a review, and if you share your shoutout on social media, be sure to tag us @gokineticfiber so we don't miss it!
Absolute worst customer service I have…
Absolute worst customer service I have ever experienced. Very dishonest, set up service appointments so I stay home only to find that they cancelled and did not notify me. Not once but twice. Tried to chat only to be disconnected because it took too long to climb the ladder to reset modem at their request.This now an area wide problem over the last month and they won't acknowledge.
2026年2月11日
自発的なレビュー
Kinetic からの回答
Hi CR! I’m sorry for the repeated appointment cancellations without notice and for the chat disconnect while you were following troubleshooting steps—that’s unacceptable and I understand how much time and trust that costs, especially when you stayed home twice. I also hear your concern about an area-wide issue over the last month, and I want to verify what’s been happening in your location and why it hasn’t been communicated clearly. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information, and I’ll personally review your appointment history and service records and follow up directly. <Maggie
Terrible company. Terrible Service.
If I had any other options, I would take them. This is the absolute worst company to have to deal with, rates are increased every other month without notice or reason. You can call and argue with a customer service rep who states “it’s not ther fault and there’s nothing they can do about it” for hours until they eventually offer you a $10 credit (that expires) to help with their $24 monthly increase.
2026年2月18日
自発的なレビュー
Kinetic からの回答
Hi Emma! I’m sorry for the frustration you’ve experienced with repeated rate increases, lack of clear notice, and being told there was nothing that could be done—especially when the credits offered didn’t meaningfully offset the change. That’s not the experience I want you to have, and I want to review your billing history, the reason for the recent increases, and whether any discounts or plan options were missed so I can work toward a fair resolution. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information; I’ll personally look into this and follow up directly. <Maggie
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