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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great experience from the start. They sent stain samples on the species of our choice up front so we could be sure what we were buying. I had issues with assembly and they were prompt and courteous wi... もっと見る

5つ星のうち5の評価

Wooden racks are exactly what I expected from previous order. Have noticed that some larger format 750ml bottles (pinot noir) do not want to fit in the top slot with top rail attached. If you could ma... もっと見る

5つ星のうち4の評価

We bought an 8ft- and a 6ft-wine rack for our wine cellar. They look great. We love the modular design which allowed us to adapt the racks to our cellar. The only thing we had not expected is that the... もっと見る

企業が回答しました

5つ星のうち2の評価

Received initial order not stained. Spacers between racks need to be wider because the opening for wine bottles does not accommodate ones that have a slightly larger bottom. Received stained pieces... もっと見る

企業情報

  1. ワインセラー
  2. インテリア デザイン店
  3. 家具店
  4. 製造業者
  5. ワイン貯蔵施設
  6. 木工職人

当該企業による記述

WineRacks.com - Your Premier Destination for Quality Wine Storage Solutions. Discover the art of fine wine storage with WineRacks.com, your ultimate source for elegant and functional wine racks, cellars, Liquor display, and accessories. As a leader in the wine storage industry, we specialize in providing both residential and commercial clients with a wide array of products, from custom-built cellars to space-efficient racks. Our passion for craftsmanship and attention to detail is evident in every product. Whether you're a seasoned collector or a casual enthusiast, WineRacks.com offers versatile storage solutions that perfectly blend functionality with aesthetic appeal. Our range includes handcrafted wooden racks, sleek metal options, and innovative designs that cater to all tastes and spaces. At WineRacks.com, we understand the importance of proper wine storage. That's why our products are designed to ensure optimal conditions for your wine, preserving its quality and taste. We're committed to providing top-notch customer service, offering expert advice, and ensuring a seamless shopping experience. Elevate your wine collection with WineRacks.com – where quality meets elegance in wine storage.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

125件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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5つ星のうち1の評価

Don't order unless you are in no big…

Don't order unless you are in no big hurry to get your rack. Ordered the smallest, simplest, unfinished rack, waited a week to call about shipping and was told that it takes a few weeks. I asked for an approximate shipping date and was told Oct 10 (ordered on Sep 22). Person I talked to didn't seem at all interested in any form of trying to improve the situation. When I questioned the long wait he was pretty much dismissive. DO BETTER

2025年9月29日
自発的なレビュー
WineRacks.com ロゴ

WineRacks.com からの回答

Hello James, we do not have any previous orders under your name, can you please send more details about your order to contact@wineracks.com

5つ星のうち4の評価

UPDATED REVIEW

UPDATED REVIEW
My husband purchased the wood rack item and it didn't hold our STANDARD size bottles, so I left a 1 star review. At the end of the review process a pic of the win rack popped up and clearly states that the rack is for Magnum sized bottles!! I've already fussed at my husband about it 🙄, but also think that a public apology is necessary. The rack is lovely and arrived as described. Great job. Thank you!

2024年7月1日
自発的なレビュー
WineRacks.com ロゴ

WineRacks.com からの回答

Thank you for the update! Is your husband able to update his previous negative review as well?

5つ星のうち1の評価

The wine rack doesn't hold wine bottles

The wine rack doesn't hold wine. Our standard size bottles have nothing to REST on! It's already installed and fits perfectly but we'll have to Jimmy rig it in order to use it. VERY DISAPPOINTING.

2024年6月14日
WineRacks.com ロゴ

WineRacks.com からの回答

Hello, we believe you may have ordered Magnum racks, which are for champagne bottles, instead of standard racks for standard bottles. Please reach out to contact@wineracks.com for further assistance.

5つ星のうち3の評価

Not good for many Champagne bottles

The wine rack does not do a good job with champagne bottles that do not have vertical sides. I have added bars to the front to solve that problem and that should be an option that is available.

2024年6月10日
WineRacks.com ロゴ

WineRacks.com からの回答

Hi Henry, our Magnum racks fit standard 1.5L Magnum Champagne bottles. Our production manager will contact you to review any issues you are having with the wine racks.

5つ星のうち5の評価

Easy to order / Easy setup

Easy to order, quick delivery, easy to setup.
I would have included at least one set of a wall mounting "L" bracket (or similar) - one for each end of the rack to ensure the ensemble of the rack is stabilized.

2024年5月8日
5つ星のうち4の評価

The customer service and quality of the…

The customer service and quality of the racks is fantastic. The only downside of this process was the assembly. Not knowing exactly where to square pieces up meant different shapes were created. This is most obvious when putting the trim pieces on at the end. STRONGLY suggest a video to show the important steps of the process. Cheersc

2024年5月8日
5つ星のうち4の評価

All good in the end

Everything was great once order was actually placed. Orderer was on vacation and initial order was never placed so 5-7 biz days turned into 10-11. Think it was just a miscue in office. Only reason was bugged is I had time constraints. Everyone from staff was very helpful trying to resolve the issue. In the end everything was great!! Would order again

2024年3月7日
5つ星のうち5の評価

Sleek modern wine rack

I ordered a sleek modern wine rack that holds 15 bottles. It is sturdy and well made, looks sharp and came quickly- I’m thrilled!! I would definitely order from wine racks again.

2024年3月5日
5つ星のうち4の評価

Tracking the order was a little hard.

Tracking the order was a little hard.

2024年2月29日
WineRacks.com ロゴ

WineRacks.com からの回答

Hey Lucy, we're sorry you found tracking your order challenging. Our shipping manager is on site M-F and is happy to take any questions by phone.

5つ星のうち3の評価

Some good, some not so good.

The service was excellent. I received prompt and helpful responses from an actual person. The ordering process was relatively simple, though I was FLOORED by the shipping cost (nearly 35% of the product cost). With that, I had high expectations. It still took the product several weeks to arrive. It came while I wasn't home. Someone was supposed to inspect and sign for it, but UPS just left it, unceremoniously, on my porch. I'd highly recommend that WineRacks evaluate a different shipping strategy. The product itself is nice, but is in no way "perfect" - areas that required additional sanding, areas that had chips or splinters - and not anything that could be written off as a result of mishandling during shipping. For the price tag, I was expecting better quality. That said, they are the only operation I could find ANYWHERE that had the sizes I needed, so that's appreciated. If I ordered again, and could find the sizes I needed, I would consider trying another supplier.

2024年1月18日
WineRacks.com ロゴ

WineRacks.com からの回答

We apologize that your experience with WineRacks.com was less than ideal. As far as shipping goes, the cost and delivery are up to UPS to fulfill. In terms of the quality of the product, we would have been happy to go over any issues you had via phone or email in order to come to a resolution.

5つ星のうち4の評価

Nice racks, very satisfied. *DO NOT stain them yourself to save $, you will hate yourself if you do.

Over all I am happy with the service and recommend WineRacks.com. Racks are solid and look very nice in our store.
Shipping was a bit slower than they predicted and updates on shipping could have been better.
Assembly is pretty straight forward but the instructions need editing. Instructions said I needed a finish nailer or a hammer & brad nails, and they sent wood glue (also listed on the instructions) but there was no indication where to use these. I called in for clarification and once I got to someone in "Production" they told me I didn't need those things unless I wanted to use them.

2023年11月1日

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