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2026年7月17日

Hi Leno,

We’re sorry to hear that you were disappointed with your experience, but we would like to clarify the circumstances surrounding the price changes.

Collection date:
Your original request listed 13 July as the collection date. When NZ Home Movers submitted the $620 quote on 11 July, they also stated in their message to you that it was for collection on 13 July and delivery on 14 July. You accepted the quote and said you're still waiting for the seller to confirm the time.

The seller did not confirm availability until the evening of 13 July and advised that collection would instead need to take place at 1 pm on 14 July. As this was a change from the date originally quoted, the carrier could no longer include the job in their planned backload and advised that a dedicated trip would cost $850. You agreed to proceed with the revised quote.

Vehicle and load requirements:
The written request described the individual bifold door panels and stated that they would be dismantled into separate panels (the first bifold door is about 6 panels, size 1.1m wide and 2.52 high and the second bifold door is made up of 5 panels, 84cm wide and 2.51 high). It did not mention that the additional beam or tracks were also included. The carrier brought a van that would fit the panels, but when they discovered that the load included 2 panel beams measuring 4.8m - 5m, they had to get their truck to fit the panel beams, hence they had to increase the quote.

We understand that you were unhappy with the revised prices. However, after reviewing the original request and full message history, the changes were not made without explanation. They resulted from the collection date changing after the quote was accepted, and additional components affecting the vehicle were required.

Kind regards,
Wise Move

Wise Move からの回答

2026年7月20日

Thank you for the fantastic review! We're glad you received plenty of quotes quickly and found a great carrier for your move.

It's great to hear the team was flexible with your last-minute booking and changing pickup times, and that they made the move as easy as possible. We really appreciate your support!

Wise Move からの回答

2026年7月20日

Thank you for your 5-star review! We're pleased to hear the process was quick and easy, and that your delivery was completed on the same day.

We appreciate your support and hope to help you again in the future!

Wise Move からの回答

2026年7月10日

Thank you for the great feedback! We’re glad you found Wise Move easy to use and were happy with the quick responses and competitive prices. We really appreciate your support.

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2026年7月10日

Thank you for the lovely review! We’re so pleased to hear Jason and Justin were amazing to deal with. We really appreciate the recommendation and look forward to helping again in the future.

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2026年7月8日

Thank you for the amazing review! We’re glad the team provided great service and got everything delivered safely despite the challenging conditions. We really appreciate your recommendation.

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2026年7月8日

Thank you for the great feedback! We’re glad to hear the service was fast and communication was consistent throughout. We really appreciate it.

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2026年7月7日

Thank you so much, Kathryn! We’re really grateful for your recommendation and so pleased to hear our team of movers provided professional, on-time service with excellent communication.

Wise Move からの回答

2026年7月7日

Thank you, Andre! We truly appreciate your kind feedback. It’s wonderful to hear the movers were great and that Sam kept communication clear and helpful throughout. We’d be happy to help again anytime!

Wise Move からの回答

2026年7月7日 に更新

Thank you, Abbas! We’re really glad to hear the team you booked with was punctual, friendly and polite. We appreciate you taking the time to share your experience.

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2026年7月7日

Thank you, Laura! We’re so pleased to hear about your positive experience. We really appreciate your recommendation.

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2026年7月7日

Thank you so much for the lovely review! We’re thrilled to hear you had a positive moving experience with Jaz. We really appreciate your recommendation and are glad you had such a great experience.

Wise Move からの回答

2026年7月1日

Thank you, Colin. We’re glad to hear the communication with our team was clear and that pickup and delivery went as promised. We appreciate your feedback.

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2026年7月1日

Thank you for your recommendation, Dekan. We’re happy to hear the service was quick, fairly priced, and well communicated.

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2026年6月29日

Thank you for your kind feedback. We’re glad to hear communication was easy, the pricing felt reasonable, and everything arrived on time. We appreciate your recommendation.

Wise Move からの回答

2026年6月24日

Thank you for the lovely review, Michael. We’re glad to hear the move was easy to organise and that the movers provided a good, efficient service.

We really appreciate you choosing Wise Move.

Wise Move からの回答

2026年6月24日

Thank you for sharing such detailed feedback, Adam. We’re really pleased to hear Wise Move gave you plenty of options and helped you feel confident with your choice.

We also appreciate your suggestion about being able to select a truck size more directly, especially for moves where some items don’t neatly fit into the inventory categories. That’s helpful feedback, and we’ll pass it on to the team.

Thanks again for using Wise Move, and we’re glad the process was easier than expected.

Wise Move からの回答

2026年6月22日

Thanks so much, Sarah! We’re really pleased Wise Move made it easy to compare everything and keep the move organised. Lovely to hear you ended up with a great team too.

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2026年6月22日

Thanks, Kirsty! Glad Wise Move helped you get those heavy items sorted quickly and within the timeframe you needed. Appreciate you sharing your experience.

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2026年6月22日 に更新

Thanks so much, Sharna! Great to hear Warren looked after everything so well and made the process easy for you. We really appreciate the recommendation.