Wizz Air レビュー 147

Wizz Air unilaterally rescheduled my flight from Tirana to Pisa (booking QK6EWS) from 14:05 to 06:00 — an 8-hour shift — with no operational justification.

The smoking gun: the 06:00 flight they moved me to was already sold out on their website. This is not a schedule change. This is a deliberate commercial decision to free up a more profitable time slot during the All Saints' Day holiday bridge, at the expense of passengers who had already booked.

To cover their tracks, they also removed the original 14:05 flight from their schedule entirely.

I have not accepted the modification. I have filed formal complaints with:
— The Albanian Civil Aviation Authority (ACAA)
— The Italian Competition Authority (AGCM)
— Wizz Air directly, via formal legal notice

Wizz Air's business model relies on passengers giving up. I won't.

If you are considering flying with Wizz Air during peak periods, be aware: your confirmed flight time means nothing to them if they can make more money selling your slot to someone else.

Pass på å print ut biletten din. Dette selskapet lever av å flå kunder som ikke har lest den lille skriften i bookingen sin. Måtte bestille ekstra hjem biletter til hele familien etter en ferie tur til poznan, da vi hadde bilettene på telefonen. Dato for reisen er tidligere enn datoen oppført i annonsen, men får dessverre ikke korrigert den til rett dato. Dette var første og siste gang vi har flydd med dem.

Unacceptable double charge for baggage

I paid €18 for my baggage at check-in, and then at the gate, Wizz Air charged me an additional €73 for the same bag, with no clear explanation.

This is not just poor service — it raises serious concerns about transparency and fair practices.

I have already filed a formal complaint and will escalate this further through consumer authorities and public channels if no refund is issued.

Volo annullato da Wizzair il 1 marzo causa forza maggiore(guerra )dopo ripetute chiamate e inviato e mail con numero i ban per rimborso, è stato fatto su un altro i ban nn appartenente a me!! mandata ennesima e mail allegando anche l estratto conto e l e mail mandata in precedenza.ad a oggi nessuna risposta!!

La peggiore compagnia in assoluto. Ci hanno fatto perdere l’aereo, dicendo che non potevamo più imbarcare la valigia per colpa della lentezza del check in. Abbiamo dovuto comprare un altro biglietto. Credo che sia una pratica consueta per questa compagnia. Personale inesperto e sgarbato nei modi senza nessuna cura del passeggero, che deve essere subito pronto a pagare qualsiasi inefficienza loro. Aeroporto di Fiumicino volo per Malaga delle 11:40 del 19 aprile 2026.

WIZZAIR - virtually ruined my trip of a lifetime to Rome, on 30 Mar.
After booking & paying for my flight from Luton to Rome
- 1 week later WIZZAIR contacted to inform me they had to re-schedule my flight - from 14.45 - to 21.45PM

No apology, no support Or No alternative arrangement possible.
This meant I would land in Rome at 01.30AM - left 30 miles stranded, from my accomm. - literally Forced to Fork out another 100 Euros for a private 'TAXI' ??

It virtually Ruined my 4-Day visit - as I had to rely on my Relatives to Arise at ----- 03.00AM 'middle of the night' - just to gain access to my accomm.
It Upset the whole 'Group' - on my Big Day.
I was absolutely disgusted, by the attitude of 'WIZZAIR' ?

..they showed Zero respect for the Customer? ----- Once they got Ur Money - You are Fair Game, is the 'WIZZAIR' ----- Modus Operandi.

Don't RISK IT.

Avoid 'WIZZAir' ------- If U dont want Ur Holiday of a ..Lifetime ' RUINED' ?

Kind Regards
John Cullinane
17 April

I pre-booked wheelchair assistance for my flight from Bratislava to Warsaw.
On arrival, I used the designated assistance call point outside the terminal. No assistance was provided. I was instructed to proceed to check-in independently despite requesting support.
At check-in, I was required to pay a fee (€40–45) before any assistance was provided. A supervisor did not attend when requested; instructions were given remotely.
After check-in, assistance remained inconsistent. I was left at the gate without confirmation of boarding support, and my partner had to push the wheelchair himself. The ambulift was only arranged at the last moment.
This appears to fall short of the assistance required under EC Regulation 1107/2006, including provision at the designated point, continuous support, and avoidance of disadvantage due to disability.
I have video evidence of the above.

Sadly it was not my first negative experience on that route. The airline so far ignored

Non mi avete mai rimborsato il volo che VOI avete annullato.

I had one of the worst airline experiences I’ve ever had with Wizz Air Malta.

At the airport, I was forced to pay a check-in fee because online check-in had closed. That alone is already a harsh policy, but what happened next was far worse.

I was NOT given any choice of currency when paying. I was forced to pay in Egyptian pounds using Wizz Air’s own exchange rate, which was significantly inflated compared to the real market rate. The amount charged ended up being €97 for just two passengers.

At no point was there any transparent explanation of the conversion or the final amount in euros before payment. In a stressful airport situation, this feels extremely unfair and borderline deceptive.

This is not just about a fee — it’s about lack of transparency and taking advantage of passengers when they have no alternative.

I will be formally raising this with my bank as a forced currency conversion, and also reporting it to consumer protection authorities.

I strongly advise anyone flying with Wizz Air to double-check everything in advance — because if something goes wrong, you may end up paying far more than expected.

Very poor customer experience and highly questionable practices.

Perennemente in ritardo. Indecente, sistematicamente ad ogni volo la stessa cosa.

Dette selskab tager prisen for dårlig drift. Andre lavprisselskaber kommer til at fremstå som perfekte i forhold til wizz air. Altid forsinket. Hvis ikke du betaler for at sidde ved siden af din rejsemakker er du 100% sikker på de placerer jer i hver jeres ende af flyet. Derfor betalte jeg for 2 sæder ved nødudgang. Det viste sig så at de indsatte andet fly og vores sæder var andre. Ingen info. Ingen kompensation. Selskabet er umuligt at kontakte. Totalt scam firma

Mai viaggiato con una compagnia peggiore.

Mi hanno spedito il bagaglio da stiva in Spagna mentre io ero a Parigi. Ho dovuto ricomprare gli indumenti essenziali per poter restare lì. Quando ho chiesto il rimborso, si sono anche permessi di offrirmi solo il 50% del costo totale degli indumenti acquistati, sostenendo che poi il proprietario ne avrebbe comunque usufruito.

Il bagaglio da stiva non è stato rimborsato (nonostante io non ne abbia nemmeno usufruito, visto che il mio bagaglio era in Spagna).

Il volo è stato in ritardo sia all’andata che al ritorno.

SCONSIGLIATISSIMO. UNA VERGOGNA. ✈️❌

This is a company run by incompetent, bottom-tier amateurs. They are so desperate and visionless that they’ll resort to petty scams just to squeeze 30 euros out of your luggage. They’ve officially lost the 1,000-1,200 euros I spend annually on flights. With 1-star ratings everywhere, they are abysmal. I’d honestly prefer an 18-hour bus journey over giving these scammers a cent. I hope they go bust

Desde aquí quiero dar voz a un problema que seguramente mucha gente habrá sufrido. El volar con WIZZAIR.
El viernes día 3 de Abril realizamos un viaje con esta compañía a través de Drumwit. Es una vergüenza que WIZZAIR tenga a una serie de personas que se dedican a seleccionar gente indiscriminadamente para que introduzcan las mochilas en unos "moldes" creados para ello. Pero no te seleccionan por el tamaño de tu mochila, sino por tu aspecto, para intentar sacarte dinero,bajo la excusa de la seguridad. Por lo visto si pagas 73 € , tu mochila ya es " segura". Te dicen que quieren medir tu mochila. Tu la intentas introducir en el susodicho molde, y a los 15 segundos ya sacan el talonario y empiezan a meterte prisa y ponerte nervioso,con la excusa de que estás formando cola, para que acabes pagando. Son gente profesional, que saben a quién dirigirse. No lo harán con gente joven por muy grandes que sean sus mochilas. Van a por gente de mediana edad,que ellos creen que pueden pagar la "multa". No caigáis. Plantarles cara. Y encararlos si hace falta. Yo metí mi mochila a puñetazos y luego les comenté que la seguridad les importaba cero ,que solo están allí para recaudar. És una vergüenza. Y sobretodo si podéis evitarlo,no volar con WIZZAIR.
Aunque creo que esto es una estrategia de todas las compañías "Low Cost" pues vi algo parecido en Easy Jet.

My partner and I travelled to and from Istanbul by Wizz Air
The journey from Gatwick went well.The return trip had many negative problems.Mary is handicapped and from being first in line we ended up last.She was given a seat at the back of the plane so for her to walk was very difficult.We had problems with the counter staff with both ou having to pay excessive size charges.(the same suitcases were accepted in Gatwick)

Erster und definitiv letzter Flug!! Wir hätten vorher die Bewertungen lesen sollen. Nur Handgepäck gebucht und weil die Rucksäcke minimal größer waren und in der Prüfbox oben gute 5cm rüberschauten, hat man gleich 70€ pro Rucksack verlangt. Absolute Abzocke!!!

One of the rip off budget airlines I have come a cross, I have checked in online on the app wasn’t generated the boarding pass technician issue,when I went to airport they charge me around 45 British pounds per head. Even though I have explain I paid online. They replied if you want catch the flight you need pay for boarding pass.i been charged twice for boarding pass.when I emailed them they can’t refund because they are scammers

Żenująca postawa pani na checkinie.
Telefonując do swojej koleżanki naopowiadała bzdur na temat odbytej ze mną 3 minuty wcześniej rozmowy. Temat dotyczył walizki trunki lot z Katowic do Lamezia Terme. Potraktowała mnie jak awanturnicę a ja zadałam tylko pytanie czy walizka trunku wiaze się z dopłatą.

We experienced a total disgrace on our flight from Rome to Tirana. Since the online check-in system gave an error, we were forced to check in at the airport. They demanded a total of 96 Euros for my wife and me. When I stated that I would not pay this fee, they threatened to deny us boarding. Subsequently, they even called the police. As we were there on a visa, it was our last day to depart from Rome. Consequently, we were forced to pay 96 Euros under police pressure. It was a deeply humiliating experience for us.
Although online check-in is supposed to close 3 hours before the flight, our flight was already delayed by 4 hours. I intend to pursue all legal avenues regarding this matter. I do not ever plan to choose this airline again.