Wolt レビュー 78

I was waiting for 4 hours and still did not received my order.

Not aceptable, and their young employees drive on their bikes as crazy in the pedestrian walkways, through the squares wher kisd are playing, or enjoying a dessteert in from of a grocery shop, as in Glyfada, Athens, without any care or training from the company, even after complaining with mails,to the "
support wolt.com, "support": of wolt! an example Ilianna from Wolt
12:41 π.μ. (πριν από 1 ώρα)
προς εγώ

Καλησπέρα,

Σας ευχαριστώ για την επικοινωνία. Καταλαβαίνω την απογοήτευσή σας από τις υπηρεσίες μας.

Μόλις λάβουμε επικοινωνία από τις αρχές, θα προωθήσουμε το συμβάν στα κεντρικά μας ώστε, σε συνεργασία με τις αρχές, να εντοπίσουμε τον συνεργάτη αυτόν και θα κάνουμε ό,τι περνάει από το χέρι μας ώστε να βοηθήσουμε.

Με εκτίμηση,

Ilianna / Wolt

Ordered paid and 5 minutes before supposed delivery the order was cancelled!
No excuses
Contacted the restaurant and was told that the order was delivered to Wolt but never arrived to my house
They just said sorry for the inconvenience your funds will be returned in 6 days!
Never again

Έχει ευρεία γκάμα καταστημάτων.
Αυξημένες χρεώσεις μεταφορικών, μπερδέματα στις πληρωμές και προβληματική ενημέρωση καταλόγων φαγητού από τα καταστήματα. Υποστήριξη πελατών άλλοτε καλή, άλλοτε ό,τι να'ναι.

Terrible experience, and the chat support is disastrous and unpleasant.

They charged me more than the total amount of my order, and when I asked for a refund for the difference, nothing happened.

They asked me to wait 5 business days, and then they told me it was done on the same day as the charge, even though I didn't receive anything.

Never recommend, eFood is better.

order id 68865aac7fc64a2d24c63e26 I was waiting 2.5 hours for my order and when I asked the live chat why does it delayed they just canceled it leaving us starving and accusing the store

In every country there's the scammy food delivery and the proper one. This falls into the first category.

Once you've paid them money in any form, there's zero customer support.

We contacted customer service before the order was cancelled to ask for a small change — no one said anything. No warning. No notice. Then, after more than an hour of waiting, I had to ask myself where the food was, only to be told the order had been cancelled due to a suspected violation.

Really? If there was an issue, why didn’t anyone mention it earlier — especially when we were already talking to support?

The result?

A pregnant woman left without food.

Money charged immediately, refund in “5 days”.

No food, no apology, no immediate solution.

Had to pay again to order elsewhere and wait another hour.

This is not just bad service. It’s negligent, disrespectful, and unacceptable.

Wolt is not a platform you can trust. Never again.
Edit:
The day after my order was cancelled and I was told I violated Wolt’s terms, I was informed by another support agent that I could actually use my account and bonuses without any problem.

This clear contradiction highlights a serious failure in communication and customer care.

Being wrongly accused and denied service, only to be told later it was a mistake, is unacceptable.

Wolt needs to take responsibility for this mishandling and improve its support.

Order is late 20min. even that I order it 2 hours in advance.
Customer support was responsive no issue with her.

Worst company ever. Scammers

Before searching for the company, I somehow knew that most reviews would be negative, and I have had multiple issues in the past with their abysmal service, both regarding their courier partners AND the customer support agents themselves.

Here is a full, HONEST, UNBIASED review of what really is going on with this company.

1st of all, customer support agents are totally clueless as to what is going on in the real world, since they sit comfortably in a high-tech office (Michalakopoulou 80; this is PUBLIC information, by the way!), and the only thing they see is a few dots on their screens, showing them where each and every courier partner is!

2nd, whenever a problem occurs, their reaction time is very slow, thus frustrating the customer(s) even further!

3rd, most of their courier partners are not natives and do NOT speak the language, with multiple issues, especially when they come from a 3rd-world country, which breeds them to act like, well, animals! (I guess most people reading this KNOW exactly which country I am talking about.)

4th, which is directly related to #3 above, these courier partners quite often do whatever they please when they pick up your order, including, but not limited to:

A: Stopping for a friendly chat with one of their friends for at least 15-25 minutes, thus making your order arrive STONE COLD! The other day, I saw the courier's stigma stopped directly across from the restaurant in which he picked up the order, and I was wondering, "What the f*** is he doing all that time over there???," so I got fully dressed, went out, and located him, only to discover that he was chatting away with a friend of his at a supermarket while my order was getting cold, and at least 20-22 minutes had passed since the time he had picked up my order!!! When I told Customer Support about this, they called me a racist just because I pointed out that ONLY people from THAT specific country act like that!

B: Stealing from your food! Yes, people: you read that correctly! Their courier partners (again, the SAME type of people) actually steal from your food, and I have actually caught at least two of them doing it!!!

C: Making lame-ass excuses that they "can't find your address" and going around in circles, whilst simultaneously chatting away on the phone ALL THE TIME with their fellow countrymen, LOUDLY, regardless of the time!!! Even if it is 4 o'clock in the morning!!!

D: Often arriving at your place and pretending that "someone stole the food from their delivery box" while they were at the last location, which is highly unlikely, and especially at the frequency in which they declare that it happens!!!

5th: For the past two years, they have added a TON of unnecessary fees, and they charge you twice or maybe even three times for exactly the same thing! For example: "Delivery fee, service fee, distance fee." Seriously??? Oh, and, at night, they add a FOURTH charge of "late night fee" - lol

6th: Totally lousy customer support agents who can become irate and try to patronize you, as if you are some young child or something, and even threaten you that they will ban you from being able to contact customer support if you talk to them freely and express your frustration... WHICH IS THEIR FAULT TO BEGIN WITH!!!

All in all, these are the things that I strongly dislike about this lousy company, and they need to fix a ton of things if they are to have a future in this country!!!

Closing, I would like to mention that I have a TON of evidence for each and every single point that I have written above, and I am more than willing to come forward and prove it!

I added 1 star but if possible I would add 0! Worse company ever, very bad communication, disrespectful customer service! They kept changing the time of my order and they delivered it to me 2 hours later and this is not the first time this is happening. This happens constantly! Also when I told them right on time to cancel my order and refund my money back they didn’t reply to me again until the order was delivered! This is unacceptable and I will be ordering from Bolt and Foody only from now on, much better service.

Cold food delivered from kfc , refuse to replace it or do anything at all
Awful , will use foody in future

We where waiting for our food like for 20 minutes and then the he thing that tells you the time of when the food is coming just disappeared and we never got our food they said to wait but we can wait because we have things to do I can’t believe this happen I don’t I would ever shop of wold again.

Poor customer service . Poor services.

The customer service is poor, they don’t know how to behave with their clients.

awful and liars delivery time is excessive and they keep saying the same every time

Awful app and website, waste of time, doesn’t work at all.