Wood Floor Warehouse レビュー 

134
TrustScore 5段階評価の4

3.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We received our order of the Antique Colbalt Blue laminate flooring. It was really well packaged and arrived in perfect condition. The boards are of a superior quality and it was fitted without a sin... もっと見る

5つ星のうち1の評価

Terrible service Wood Floor Warehouse took our order and allowed us to choose a delivery date. When the vehicle arrived, half the order was missing. We called and were assured the missing it... もっと見る

5つ星のうち5の評価

I have experienced excellent service with Wood Floor Warehouse. Particularly the personal service of Barry O’Neill in Bangor , N.Ireland who made such a concerted effort to solve my problems re: deliv... もっと見る

5つ星のうち5の評価

Connor gave me great advice today. He could have sold me something I didn't need at this point but didn't and he has ensured I will be back at Wood Floor Warehouse Ravenhill Road Belfast for all of my... もっと見る

企業情報

  1. インテリア デザイナー

当該企業による記述

We supply Engineered wood flooring, parquet, LVT flooring and laminate floors to Public and trade customers across the UK and Ireland. Established in 2001 with 3 showrooms in the UK and N.Ireland, our specialist knowledge in all things wood flooring has helped to ensure that we are the Number one choice for many customers.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

134件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.9

すべてのレビュー

(134)

過去12か月のレビュー数: 7

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5つ星のうち5の評価

very helpful staff

man cave is now complete with a lovely laminated floor which hubby put down himself :) although offer was given to have it fitted. The staff are really great in store they helped me work out measurements and advised what was best. couldn't do enough to help. Thanks guy's well be back.

2019年12月11日
自発的なレビュー
5つ星のうち1の評価

Not As Discribed, Not The Quality Expected

Update: they have contacted me by telephone more than once to intimidate me into removing the review. Now I have recieved an email saying that they don't recognise me as a genuine customer... I can guarantee that I am, and they are bullies.

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I paid for samples of engineered floor. What I recieved was laminate & it is clearly labled laminate. The top layer was also chipped from where they cut it.

Even after aleterting them to this they insist it is in fact engineered.

I would not trust them to supply quality flooring, therefore I'm out. I will have to inform my bank to retrieve the payment.

***NOTE, THE PRODUCT IS CLEARLY LABELED 'LAMINATED'

2019年11月11日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

Hi Paul

The products that you ordered are part of our diamond range. These are real wood veneers, which have then been laminated. This is fully explained on the product description and specifications. Because they are still real wood decors, they are legally classed as engineered floors. A laminate floor, does not have a real wood decor and instead uses a print.

Our description states "It uses a 0.6mm real wood veneer as a top layer but is then coated in our exclusive lamination" This is not a laminate floor, as it uses real wood.

We make every effort to demonstrate this on our listings, and even have a video which explains more about the product. I'm am sorry that you missed this.

https://www.woodfloorwarehouse.co.uk/diamond-walnut-herringbone


Please read the product description, as we do explain all of this.
https://www.woodfloorwarehouse.co.uk/diamond-walnut-herringbone

We stock over 60 engineered wood floors of various specifications.


5つ星のうち1の評価

Would not recommend this company

Would not recommend this company. Floors never showed up on the day they were to be delivered after been assured they were on the truck and would definitely be delivered. My partner had to find the warehouse and collect the floors himself. They kept shifting the blame to the haulage company. I did get a refund for my delivery but was told I was lucky as normally they wouldn’t refund the delivery even though the floors weren’t delivered.

2019年9月22日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

I'm genuinely sorry to hear that your floor was not delivered. The courier did try to deliver to you, but as no-one was available and it was returned to the couriers' depot. It was later in the day than expected as the courier has stated that they had an issue delivering the goods to your property, due to a road traffic accident on the route, which caused them severe delays. This was all that they were able to clarify for us, but the goods did show as out for delivery when we checked for you at the time of your calls.

Unfortunately, this type of thing is simply not in our control and can happen to any business who rely on couriers deliveries. Because we were unable to agree on a suitable re-delivery day, we, of course, refunded your delivery charges in full.

I do hope that you are delighted with the flooring you chose and our very competitive prices. I can only apologise that the delivery company let us down on this occasion.

5つ星のうち5の評価

I called into the shop just for a look…

I called into the shop just for a look with the wife and ended up purchasing herringbone floor. The staff were great and talked us through all the products and got a great understanding with out the pressure of buying a floor. They have a massive showroom with great displays.

2019年8月31日
自発的なレビュー
5つ星のうち1の評価

Printing error on at least a third of…

Printing error on at least a third of the laminate floor I ordered, I rang within 24 hrs to complain, they said I'd have to arrange return of it myself, wasn't feasible as I live 100 miles away, I guess you get what you pay for, cheap rubbish!

2019年4月20日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

Hi Bethany

We will always cover all return costs and fully refund or exchange your order in the rare circumstance that goods are faulty. You can read our returns policy on our website which also clarifies this.

Please contact our customer services team on 0161 274 9565 and we can look into why this was not offered for you.



5つ星のうち5の評価

1st class service

1st class service - purchased oak herringbone engineered flooring for my lounge and it’s fabulous!!!! Top quality flooring and works perfectly with my limestone flooring throughout the rest of the downstairs. Thanks guys !

2019年4月17日
自発的なレビュー
5つ星のうち1の評価

False Advertising

Visited Warrington store today,

Found some flooring we liked but the prices advertised are false, they advertise their stock per square metre not per box, so unless the product you are buying exactly one square metre you will paying a lot more and than it states,

Most company’s at the very least advertise both prices,

The sales person was very abrupt and ignorant when I said it’s false advertising,

Definitely don’t like people being pointed out they are lying to their customers

The delivery cost is very very expensive it’s cheaper to rent a van than it is to get them to deliver it,

It’s a good place to look at the wood but be prepared to be ripped off

2019年3月24日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

We clearly show that it is a price per metre. This is how almost every wood flooring retailer displays the pricing. Our customers will pay exactly what our prices state. Pricing prominently in meters is the industry standard because all floors come in different box sizes.

Regarding delivery, we actually subsidise the cost and charge less than all local couriers. We are one of the most competitively priced wood flooring retailers in the UK and Ireland (if not the most). Some companies do have "free delivery" but you will find their prices are considerably higher than our own in order to cover the so-called "free delivery".



5つ星のうち5の評価

Very good service

I had a small problem with 2 boards in my order they were replaced without question. Then I had a problem for some reason completing the fitting of the floor, perhaps due to lack of confidence. I went in to ask advice and the staff very kindly said they'd send out their fitter to have a look. He easily resolved the problem and my floor is now complete and looking great.

Based on my experience I'd be happy to recommend Wood Floor Bangor to anyone.

2019年2月19日
自発的なレビュー
5つ星のうち5の評価

Great company to deal with

I have ordered online from wood floor warehouse on many occasions and have been delighted with their quality and service. I am an experienced wood floor installer and have found their engineered and laminate flooring to be excellent quality at very competitive prices. Stock is always readily available and delivery times are quick.

2019年2月12日
自発的なレビュー
5つ星のうち1の評価

I'm very dissapointed to be writing…

I'm very dissapointed to be writing this as I had read the reviews before ordering, I paid extra for an allocated time slot, even called to make sure it was actually being delivered and was advised that my order would be delivered by 5pm, after taking the afternoon off NO ORDER TURNED UP ! And of course the office was then closed,
Floor fitters organised for the weekend too I mean could it have got any worse!!!!!

2019年1月25日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

Hi

I'm very sorry to hear this. As we do deliver all over the UK and Ireland using couriers, we dont have full control when they run into a delay. This is something that most small-medium business must suffer when offering a nationwide delivery service using 3rd part couriers.

We did book everything as instructed and checked directly with the couriers on your delivery day that everything was out for delivery. It was only the next working day that we were informed that the driver was severely held up due to a breakdown.

I do hope, now that your delivery has been completed that you are pleased with your flooring and the service from our team. We endeavor to ensure that we have the best prices on our range of high quality wood and laminate flooring. I can only apologise on behalf of the couriers that your delivery was later than scheduled.

If I can personally offer any further help, please do not hesitate to contact me via our head office directly.

Darren
Technical Director
Wood Floor Warehouse



5つ星のうち1の評価

Im giving this store a one star because…

Im giving this store a one star because it won't allow me to give it zero . I stood in the ravenhill store for 30 minutes with no member of staff approaching is. I had to ask if anyone was working today which i was told abruptly yes two . As i was about to leave staff then approached to help, I advised them too late .

2019年1月18日
自発的なレビュー
Wood Floor Warehouse ロゴ

Wood Floor Warehouse からの回答

Hi Danielle

I have spoken with the manager of this store to find out why you were left waiting so long. We had 2 sales staff working today and unfortunately both were with customers during your visit. One may not have been visible to you as he was loading a very large customer order into their car via our loading bay.

We aim to have enough staff on hand to look after all of our customers quickly and 2 sales staff during the week is normally enough, however, when a large order needs to be loaded up it can take up extra time and there can sometimes be a wait.

I'm very sorry that you experienced a longer than usual wait, but unfortunately, this could happen in any store.

Darren Burns

Director

5つ星のうち5の評価

Perfect floor and great prices & customer service :)

We bought a sample on eBay before we realised they had a shop in Warrington!! So drove over and there is so much choice I loved that all different floorings are layed down so you can get an idea of which is best!! And they’re really reasonably priced, the warehouse guys even loaded the car for us and ensured every pack was perfect I would definitely use them again :)

2019年1月17日
自発的なレビュー

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