It was such an easy process. Follow-up communication from them to confirm details reminded me to add a what3words location, as our farmhouse can be a bit difficult to find. The delivery was perf... ãã£ãšèŠã
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Excellent once again. The pallet arrived 3 working days after ordering, secure and well protected in case the weather was wet (it wasn't). Delivery service was also first rate - an actual human bei... ãã£ãšèŠã
Woodfuel Co-operative has the best quality, price, range, efficient delivery and friendly service. They are specialists who know all there is to know about wood fuels and derivatives. This makes Wood... ãã£ãšèŠã
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Superb service, great prices and knowledgeable friendly team. Securely wrapped, well labelled and stable. Delivered on time as agreed by phone personally - rare these days! Kept fully updated by del... ãã£ãšèŠã
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We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
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- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, itâs one of the best parts of the job. Weâre a small team and we set very high standards for ourselves. So please do get in touch â weâll always go the extra mile to help.
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170 Heathhall Industrial Estate, DG1 3PH, Dumfries, è±åœ
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4.9
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Everything is excellent apart from theâŠ
Everything is excellent apart from the delivery which I know is not down to them but palletways - who never give enough notice! The eco logs I buy are fantastic and they get processed really quickly. I would def recommend them. Am v happy. The staff are friendly and customer service is great and apart from the delivery they would get 5stars
2025幎12æ9æ¥
Wood Fuel Co-operative ããã®åç
Thank you for your review Jane; I am so sorry Palletways didn't give you proper notice - we will keep reminding them how important it is to communicate properly.
I'm really pleased you are enjoying the heat logs and that the rest of our service was up to scratch. We do appreciate the feedback!
Have a lovely Christmas from the Wood Fuel Coop team!
Quick delivery
Quick delivery, super hot and clean burning bricks - all warm and cosy for Christmas ð
2025幎12æ9æ¥
Wood Fuel Co-operative ããã®åç
Hi Charlotte, I'm so glad we can help you have a cosy Christmas! Thank you for your review and have a lovely festive break. Best wishes from all of us at the Wood Fuel Coop!
Super good quality RUF briquettes, highly recommend dealing with Wood Fuel co-operative
Super fast delivery and nice and easy to deal with. Made a mistake the previous year and the RUF briquettes didn't burn properly, no issues with this company and a full refund was immediately actioned, now that's A+++ customer service. This recent order is burning just great, thank you.
2025幎12æ8æ¥
Wood Fuel Co-operative ããã®åç
Hi Garry, I'm so pleased your latest order is working well for you and that we were able to help you with the previous issues. From all of us at the Wood Fuel Coop, have a lovely Christmas and New Year!
Wood Fuel Co-operative ããã®åç
Thankyou Tracey, I'm so pleased you had a good experience with us! We really appreciate you taking the time to review us. Have a lovely Christmas and New Year, from the whole team at Wood Fuel Coop.
This company is consistently very good
This company is consistently very good
Extremely helpful and honest staff
Even refunded me after paying as the courier service charge was less than the original cost
2025幎12æ1æ¥
Wood Fuel Co-operative ããã®åç
Hi John, Thank you! It's lovely to hear your postive experience, we really appreciate the feedback. From the whole team at Wood Fuel Coop, I hope you have a lovely Christmas and New Year.
Wood Fuel Co-operative ããã®åç
Thank you! Have a lovely Christmas and New Year, from all of us at the Wood Fuel Coop!
Delivered on time by a happy man.
2025幎12æ8æ¥
Wood Fuel Co-operative ããã®åç
That's lovely, thank you! I'll pass on your thanks to the Happy Man at Palletways! Have a great festive break, from us all at Wood Fuel Coop. :)
A great family business - used them over several years now.
A great family business. So friendly and well-organised and we like the new âexpress bundleâ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first class, good advice given when needed and the delivery was exactly as requested - left safe & dry in garage as per our instructions.
2025幎12æ4æ¥
Wood Fuel Co-operative ããã®åç
Thank you Shona, we really do appreciate your loyalty and I'm delighted you're happy with everything. Thank you for your lovely review. :) Many thanks, Ashley
Wood Fuel Co-operative ããã®åç
Thank you Lloyd, I'm so pleased everything went to plan. Thank you for taking the time to review us. Kind regards,
Ashley
Great products at reasonable price.
2025幎12æ4æ¥
Wood Fuel Co-operative ããã®åç
Thanks for your review, we really do appreciate it. Kind regards, Ashley
High quality products
High quality products
Burn well with incredible heat.
Easy to use on line service.
Excellent communication from placing order to delivery
2025幎12æ3æ¥
Wood Fuel Co-operative ããã®åç
Hi Irene, thank you for your review, I'm delighted that everything is working well for you. Kind regards, Ashley
Wood Fuel Co-operative ããã®åç
Thank you Keith, I'm so pleased you are happy. Kind regards, Ashley
Sustainable briquettes
I love that the briquettes use industrial waste as it were. All delivered on time and with help to get into store. The briquettes we order all burn well, just as the information tells you.
Enjoy using this company
2025幎11æ27æ¥
Wood Fuel Co-operative ããã®åç
Thank you for your review. As you say, it's great that all the briquettes use pure wood waste - turning material that would have been discarded into top quality firewood, with no additives at all. I'm pleased to hear you're happy with everything - thank you for letting us know! Kind regards, Ashley
fantastic alternative to coal
I have a multi fuel stove with a back boiler. All our central heating and hot water come off the fire. I was using coal for years because chopped wood just didn't get hot enough. I was looking for a sustainable alternative, and i have now used Beech Nestro on my fire for around 7 years and have never looked back.
The folk at woodfuel co-op are always super helpful when Ive contacted them, the prices are comparible to what my neighbours are paying for their gas central heating, and its cheaper than my coal bill was and I love that i buying from a co-op too. 5 gold stars!
2025幎12æ4æ¥
Wood Fuel Co-operative ããã®åç
Hi Ruth, what a lovely review! I'm so pleased the Beech Nestro are working so well for you - they really are excellent. Thank you for your kind words about the team here as well; we very much appreciate it. Kind regards, Ashley
The company was very easy to deal with
The company was very easy to deal with. I asked a question which was quickly answered.
When I placed my first order the process was very simple & efficient as was the delivery process, thank you.
2025幎11æ12æ¥
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Wood Fuel Co-operative ããã®åç
Hi Josephine, thank you! It's great to hear that you are pleased with everything - enjoy your wood fuel! Kind regards, Ashley
Fast delivery, excellent product.
Fast delivery, reasonable price, excellent product.
On this occasion I got the Nestro beech logs. Very little dust, longest burning logs I ever had, about 90 minutes for half a log in my small burner. Bit of flame throughout.
2025幎12æ2æ¥
Wood Fuel Co-operative ããã®åç
Hi Chris, the Beech Nestro are fantastic and I'm glad they performed well for you. Enjoy! Kind regards, Ashley
Mixing a pallet is really easy and aâŠ
Mixing a pallet is really easy and a great way to buy and good value. Great delivery service from Palletways who we also very helpful.
2025幎11æ25æ¥
Wood Fuel Co-operative ããã®åç
HI Malcolm, I'm glad you like our Mix Your Own Pallet option - it is very popular. Palletways do a brilliant job and I'm glad they held up their end of the job as well! Kind regards, Ashley
friendly advise given to phone enquiry
friendly advise given to phone enquiry, easy to navigate website, good delivery experience
2025幎11æ24æ¥
Wood Fuel Co-operative ããã®åç
Thank you Dave, that's great to hear. We really appreciate your feedback. Have a lovely Christmas and New Year!
Woodfuel provide good products atâŠ
Woodfuel provide good products at competitive prices. However they are let down by their delivery partner Palletways who are poor communicators and rely on outdated tech that sends you a delivery notification the day after you receive your goods! They then subcontracted to AM transport who were excellent
2025幎12æ1æ¥
Wood Fuel Co-operative ããã®åç
Hi Doug, Thank you for taking the time to leave us a positive review.
I really do understand how frustrating your delivery experience was; it was almost impossible to get either the local depot and subcontactor to communicate with you, but I am pleased that they managed to deliver to your remote location on the day we asked. We will continue to work with them on their communication skills.
I hope you have a lovely Christmas and New Year. Best wishes from the Wood Fuel Coop Team.
Very good customer service
Very good customer service, friendly reliable and flexible.
Good products
2025幎12æ1æ¥
Wood Fuel Co-operative ããã®åç
Thank you Jenny! Have a lovely Christmas and New Year, from the whole team at Wood Fuel Coop!
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