Wordtune レビュー 

Wordtune からの回答

2026年2月2日

Hi Kendra,

We sincerely apologize for any inconvenience caused while cancelling your account, and appreciate you bringing this to our attention.

We take every concern with the utmost urgency as our goal is to always provide excellent customer service. We would like to resolve this issue with you right away. In order to do that, please keep an eye out for emails from our team at help@wordtune.com as a dedicated team will be there to handle your case and offer you prioritized and personalized support.

Cancellation should be easy if that's what you want and our customer support is always here to help.

Hoping to have this resolved soon.

The Wordtune Team

Wordtune からの回答

2026年1月26日

Hey Lama!

Thank you for sharing how you find Wordtune a great tool for your profession. We really appreciate the time you took to share your positive experience with the app.

Your kind words mean a lot to us, and we're delighted to have met your expectations.

Please remember, we're always here for you! If you have any questions or concerns, feel free to reach out to us at help@wordtune.com or through Wordtune's Help Center.

Happy writing!

Wordtune Support

Wordtune からの回答

2026年1月26日

Hi Hannah,

We’re truly sorry to hear about your experience and the frustration this has caused. It’s clear that this situation has been deeply upsetting, and we want to address your concerns seriously.

We’ll review the details of your account and work to resolve this as quickly as possible as soon as we verified your account using the information we've requested from your end.

Cancellation should be easy if that's what you want and our customer support is always here to help.

We look forward to hearing from you!

The Wordtune Team

Wordtune からの回答

2026年1月4日

Hi,

We sincerely apologize for any inconvenience caused while canceling and appreciate you bringing this to our attention.

We know how important it is to have support you need, especially for this type of requests.

Our team is committed to resolving this situation for you. In line with that, we've requested more information from you to help us locate your account. Once we have your correct account information, we will work on finding a resolution as soon as possible.

Hoping to hear from you soon!

Wordtune Support

Wordtune からの回答

2025年12月14日

Thanks so much for your thoughtful feedback! We love hearing from our users about how Wordtune helps rewrite sentences in different tones and styles while improving clarity, flow, and grammar. Comments like yours truly put a smile on our faces.

We’re so grateful to have you as part of our community and hope you stick with us for years to come!

Please know that you can always reach out to us at help@wordtune.com with any questions or concerns in the future, we’re always here.

Happy writing! ✨

Wordtune Support

Wordtune からの回答

2025年11月27日

Hi Kendall,

I’m really sorry this happened. I completely understand how upsetting it is to see a charge come through after you believed your subscription was cancelled. You’re absolutely right to be protective of your financial information, and I want you to know we take this very seriously as well.

We’ve looked into your account and confirmed that the charge was made in error on our end. I truly apologize for the frustration and loss of trust this caused, that’s not the experience we want for any of our customers.

Rest assured that we’re actively investigating what caused this so it doesn’t happen again, and I appreciate you bringing it to our attention.

Thank you for your patience while we work to make this right. If there is anything else you’d like us to review or if you have any further concerns, we're here to help.

Wordtune Support

Wordtune からの回答

2025年11月23日

Hi Kund,

I’m sorry to hear about your experience. I completely understand how upsetting it must feel to see charges you weren’t expecting, and I apologize for the frustration and distress this has caused. This is definitely not the experience we want any of our users to have.

I want to assure you that we take situations like this very seriously, and I’d really like the chance to look into your account so we can understand what happened and help make things right.

Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use to ensure our users are informed. Users also have the option to cancel their subscription anytime through their account page to stop future renewals. You may check this article for guidance: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription

Nevertheless, we would truly appreciate the opportunity to make this right for you and help ensure a smoother Wordtune experience moving forward. Please reach out to us at help@wordtune.com, or contact us through our Help Center: https://support.wordtune.com/en/
by clicking the Wordtune icon.

Our team will be more than happy to look into this for you.

Thank you for bringing this to our attention, we’re here to help. 🙏

Wordtune Support

Wordtune からの回答

2025年11月16日

Hi Alexis,

Thanks so much for your wonderful feedback!

We love hearing how Wordtune has become your writing “game-changer”, especially how it helps you improve grammar, clarity, and flow in such a natural, easy way. Your kind words really made our day. We’re so grateful to have you in our community and hope you stick with us for a long time!

Please remember, you can always reach out to us at help@wordtune.com if you ever have questions or concerns, we’re always here for you.

Happy writing! 😊

Wordtune Support

Wordtune からの回答

2025年11月15日

Hi Omotola,

Thank you so much for your kind feedback! We're thrilled to hear that Wordtune’s multiple rephrasing options and attentive customer support helped make your writing more efficient and enjoyable. It's wonderful to know that you had a great experience with one of our support experts. Your kind words mean a lot to us, and we're delighted to have met your expectations.

Please remember, we're always here for you! If you have any questions or concerns, feel free to reach out to us at help@wordtune.com
or through Wordtune's Help Center.

Wordtune Support

Wordtune からの回答

2025年11月9日

Hi there,

I'm sorry you've had trouble contacting us. We understand how important it is to have the support when you need it and we apologize for any inconvenience this has caused.

Regarding the bounced email you mentioned, while it may have bounced on your end, note that we’ve received all of your messages. In the meantime, we have already reached out to your email address about the status of your account. Kindly watch out for an email from help@wordtune.com or through our Help Center (http://support.wordtune.com) and make sure to log in first to see our previous responses.

Rest assured, we are committed to resolving this matter and ensure you receive the assistance you need.

See you there!

Wordtune からの回答

2025年10月30日

Hi Hayley,

We sincerely apologize for any inconvenience caused while cancelling and appreciate you bringing this to our attention. Your feedback is invaluable, and it highlights areas where we need to improve. We're here to help and ensure you're not charged for a service you don't want.

In order to do that, please provide the needed information so we can locate your account. Once we have these information, we'll reach out as soon as possible.

We also recognize that you may receive an error regarding a bounced email - rest assured that your email has been received and that we are working on a solution as soon as possible.

Cancellation should be easy if that's what you want and our customer support is always here to help.

We look forward to hearing from you!

The Wordtune Team

Wordtune からの回答

2025年10月30日

Hi there,

I'm sorry to hear that you've found the app less helpful recently. Your feedback is important, and I understand how frustrating it can be when the suggestions feel repetitive or off-topic, but we will share them with our team so we can continue to improve our product and provide you with a pleasant experience.

We want to give our users the best experience. And we'd love to hear more about your experience so we understand the situation better, and help us improve our products for you.

If you have more feedbacks or would like to expand on the experience that you just shared, please feel free to reach out to us through: help@wordtune.com or or through our Help Center: https://support.wordtune.com/en/ . Our team would gladly look into it.

Again, thanks for your feedback! We look forward to hearing from you.

Wordtune Support

Wordtune からの回答

2025年9月21日

Hi Tony,

Thanks for taking the time to share your experience, and we're really sorry for all the frustration this has caused.

We understand that you tried multiple times to cancel and didn’t get the help you needed, and that’s not the kind of experience we want for our users. We completely understand how upsetting it must have been to be double charged and not hear back for so long.

That said, we want to make things right. We followed up via email and if you haven’t seen it yet, please check your inbox or spam folder, just in case. We’d really like to work with you directly to get this sorted.

You can also reach us anytime at: help@wordtune.com or through our Help Center: Wordtune Support and just click the chat icon in the bottom right corner.

Thanks again for your feedback, it helps us improve, and we genuinely hope to make things right.

Wordtune からの回答

2025年9月25日 に更新

Hi Kara,

We sincerely apologize for any inconvenience caused while canceling and appreciate you bringing this to our attention.

Our goal is always to provide excellent customer service, and we're glad to hear from our other conversation that everything is settled for you.

Thanks again for your understanding and for being gracious throughout this process.

The Wordtune Team

Wordtune からの回答

2025年9月4日

Hi Asaf,

We are delighted to hear you are having a positive experience with Wordtune. Your feedback motivates our team to continue delivering excellent service and maintaining the quality our customers expect from us. 😍

Please remember, we're always here for you! If you have any questions or concerns, feel free to reach out to us at help@wordtune.com or through Wordtune's Help Center.

Wordtune Support

Wordtune からの回答

2025年8月22日

Hi there, Linda

We are delighted to hear you are having a positive experience with Wordtune, especially on how it helps you with your emails and other writings. It's also wonderful to know that you had a great experience with our support through Facebook.

Your feedback motivates our team to continue delivering excellent service and maintaining the quality our customers expect from us. 😍

Please remember, we're always here for you! If you have any questions or concerns, feel free to reach out to us at help@wordtune.com or through Wordtune's Help Center.

Wordtune Support

Wordtune からの回答

2025年8月17日

Hi there,

Please accept our sincere apologies for any inconvenience. Our goal is to deliver great customer service and as part of that goal, we want to make sure this will be resolved as soon as possible.

In line with that, we're requesting few details from you to locate and confirm your Wordtune account. Once we have this, we'll reach out via email. If you have already reached out prior to this, kindly keep an eye for our response from help@wordtune.com.

Hoping to have this resolved soon.

Wordtune Support

Wordtune からの回答

2025年8月16日

Hi Ariel,

We are delighted to hear you are having a positive experience with using Wordtune in writing and editing your documents. Your feedback motivates our team to continue delivering excellent service and maintaining the quality our customers expect from us. 😍

We’re very grateful for customers like you and hope you stick with us for years to come!

Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have in the future. We're always here.

Happy writing!

Wordtune Support

Wordtune からの回答

2025年8月4日 に更新

Hi Basak!

Our team is extremely grateful for the positive feedback and appreciates you recognizing our efforts in providing excellent customer service. Please know that we are committed to providing exceptional support. By the way, your warm regards were greatly appreciated by Gianni.

Thanks again for your support! If you have questions or concerns in the future, you can always contact us (at help@wordtune.com). We're here for you.

Wordtune Support.