Wordtune レビュー 

Wordtune からの回答

2025年5月9日

Hi Braydon,

Thank you for sharing your experience. I’m really sorry for the confusion and frustration this caused, especially with the unexpected charge and how the trial details were presented.

I understand your concerns about the lack of plan options, the missing reminder email, and the no-refund policy. Your feedback is important, and we’re actively working to improve how we communicate these details more clearly.

Please note that we always strive to be as transparent as possible and resolve any concerns quickly. Regarding your refund request, we’ve received your email, and our support specialist will be reaching out to you as soon as possible to assist you. Please check your inbox or spam folder for a message from help@wordtune.com. We’ll do our best to resolve this for you.

Thanks again for your patience—we’re here to help however we can.

Wordtune Support

Wordtune からの回答

2025年5月9日

Hi Brian,

Thank you for reaching out, and I’m really sorry for the frustration and inconvenience this has caused. I completely understand how upsetting it is to be charged unexpectedly—especially after canceling your trial and finding that the service wasn’t quite the right fit.

To look into this further and help resolve it, could you please confirm the email address linked to your Wordtune account? Once we have that, we’ll follow up with you directly via email. If you’ve already reached out, please keep an eye out for a message from help@wordtune.com—our team is actively reviewing and responding to requests.

Thanks again for your patience, and I truly appreciate you taking the time to let us know. We're here to support you however we can.

Wordtune Support

Wordtune からの回答

2025年5月7日

Hi Carolyn,

Thank you so much for taking the time to leave your feedback, and share the features you enjoyed from Wordtune. We love hearing from our users, it puts a smile on our faces.

We hope you stick around. We're glad to have you here.

Happy writing!

Wordtune からの回答

2025年5月2日 に更新

Hi Oyinkansola!

We're so sorry to hear about your previous experience. We understand how upsetting it can be to see unexpected charges on your account, especially when you're not actively using a service. Our goal is to deliver great customer service and as part of that goal, we want to make sure this is resolved and address your concerns with the care it deserves.

In line with that, we hope you would allow us to make things right with you, and to help you have a smoother Wordtune experience. In order to do that, we'll need you to reach out to us at :

- help@wordtune.com
- OR through our Help Center https://support.wordtune.com/en/ where you'll click the Wordtune icon (bottom right-hand corner)

Once you're there, one of our Support Experts will be there to handle your case and offer you prioritized and personalized support.

Cancellation should be easy if that's what you want and our customer support is always here to help.

We look forward to hearing from you!

Wordtune Support

Wordtune からの回答

2025年4月24日

Hi Kathy!

Thank you for sharing your experience with us. We understand that this situation can be frustrating, and we apologize for that.

Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription

We've received your email request, and one of our specialists has sent you a response to help with your request. Please check your main inbox/spam folder. The email is from help@wordtune.com. Looking forward to resolving the issue with you.

Wordtune からの回答

2025年4月21日

Hi there!

Thank you so much for your positive feedback! We're thrilled to hear that Wordtune has been helpful to you. It's wonderful to know that you had a great experience with our support experts. Your kind words mean a lot to us, and we're delighted to have met your expectations.

Know that we're always here for you! If you have further questions or concerns, feel free to reach out to us at help@wordtune.com or through Wordtune's Help Center.

Happy writing!

Wordtune からの回答

2025年4月20日

Hi Rose,

Your feedback is greatly appreciated. It’s our pleasure to hear that Wordtune was able to assist you and help you achieve your goals. That's what we're here for! If you have any further questions or feedback please feel free to reach out at help@wordtune.com

Happy writing!

Wordtune からの回答

2025年4月18日

Hi Chris,

I apologize for the frustration and inconvenience you've experienced. I completely understand how stressful this must be. You've made every effort to resolve this, and I’m truly sorry you haven’t received the support you needed.

To move forward, we just need a few details to help us locate and confirm your Wordtune account. Once we receive that, we’ll follow up with you via email. If you’ve already reached out, please keep an eye out for a message from help@wordtune.com—it should be arriving shortly.

Thank you again for your patience and understanding. We’re looking forward to getting this sorted for you soon. 🙏🏼

Wordtune からの回答

2025年4月15日

Hi there!

Thanks so much for sharing with us your feedback. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your contribution in helping us deliver a better experience for all our users.

We'd love to know more on how we can improve our UI. With that, please don't hesitate to reach out to us through: help@wordtune.com. We're excited to hear about your thoughts.

We look forward to hearing from you.

Wordtune からの回答

2025年4月14日

Hi Esther,

Thank you so much for your thoughtful feedback! We’re thrilled to hear that Wordtune has helped you improve your writing and that any issues were resolved quickly, that’s exactly what we aim for!

If you ever need further assistance or have more feedback, please feel free to reach out to us at help@wordtune.com.

Wishing you all the best with your writing!

Wordtune Support Team

Wordtune からの回答

2025年3月28日 に更新

Hi Mira,

Thank you so much for taking the time to share such kind feedback! We're thrilled to hear that Wordtune has been a valuable tool for you, and we're glad you're enjoying the service. It means a lot to us that you've chosen Wordtune over other programs, your satisfaction is our top priority.

All feedback like yours helps us continue to improve and refine our services, and we're incredibly grateful for customers like you. We hope you stick with us for years to come and continue to enjoy everything we offer.

Have an amazing day!

Wordtune Support Team

Wordtune からの回答

2025年3月23日 に更新

Hi Ghanshyam!

We're thrilled to hear how Wordtune has been helping you with your writing—it’s exactly why we do what we do! Your kind words mean so much to us.

We’re grateful to have you as part of our community and hope you stick with us for years to come!

Please know that we’re always here for you. If you ever have any questions or concerns, don’t hesitate to reach out to us at help@wordtune.com.

Once again, thank you for your positive feedback. Have a great day!

Wordtune Support Team

Wordtune からの回答

2025年3月19日

Hi Cathy,

Thanks so much for your positive feedback. We love hearing from our users on how Wordtune helps them with their writing. Thank you for putting a smile on our faces.

Happy writing!

Wordtune からの回答

2025年3月11日

Hi Laura!

Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.

Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.

Once again, thank you for your positive feedback. Have a great day!

Wordtune からの回答

2025年2月24日

Hi Jeb,

Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.

Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.

Once again, thank you for your positive feedback. Have a great day!

Wordtune からの回答

2025年2月17日

Hi Marina!

Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.

Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.

Once again, thank you for your positive feedback. Have a great day!

Wordtune からの回答

2025年2月14日

Hi there,

Thanks so much for your positive feedback. We love hearing from our users on how Wordtune helps them with their writing. Thank you for putting a smile on our faces.

Happy writing!

Wordtune からの回答

2025年2月4日

Hi Pat,

Thank you for sharing your feedback, and I’m really sorry to hear about the confusion surrounding your cancellation. We completely understand how frustrating this must be. Our goal is to provide clear and transparent service, so I apologize if our communication fell short.

Upon checking, I see that your ticket is already being handled by one of our Support Experts. We’ll reach out to you within 12-24 hours to assist with resolving this issue.

We appreciate your patience and understanding, and we’re here to help make things right.

Wordtune からの回答

2025年1月28日

Hi Ashley,

We're truly sorry for any inconvenience you've experienced. Our aim is to provide excellent customer service, and we're committed to resolving this issue promptly.

In line with that, we're requesting a few details from you to locate and confirm your Wordtune account. Once we have this information, we'll contact you via email. If you've already contacted us, please keep an eye out for our response from help@wordtune.com.

Thank you for your patience. We hope to resolve this soon. 🙏🏼

Wordtune からの回答

2025年1月1日 に公開

Hi Maria,

Please accept our sincere apologies for any inconvenience. Our goal is to deliver great customer service and as part of that goal, we want to make sure this will be resolved as soon as possible.

In line with that, we're requesting few details from you to locate and confirm your Wordtune account. Once we have this, we'll reach out via email. If you have already reached out prior to this, kindly keep an eye for our response from help@wordtune.com.

Hoping to have this resolved soon. 🙏🏼