They used be cool, affordable, with multiple options. Then, they lied to me about having to switch plans to a more expensive, less featured product. They then roped me into a year long contract(wasn’t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Running my service business has become so much smoother. I manage jobs, dispatch techs, and check progress from my phone. Reports give me useful insights, and automation cuts down on human error. Best... もっと見る
企業が回答しました
Been using this platform for our HVAC company since last month and the customer service support is truly amazing. Had some questions about setting things up and they walked me through everything patie... もっと見る
企業が回答しました
Doesn't do what it promises. Most integrations don't work. There is no difference in data between leads and clients, its all the same data which is useless. Reports are non-existent and useless. If y... もっと見る
企業が回答しました
企業情報
当該企業による記述
Finally, an FSM powered by AI and automations—Workiz simplifies operations and grows your service business. As the leading FSM in AI, Workiz offers a Genius Suite of tools, including AI Dispatcher (Genius Answering), along with cloud-based invoicing, scheduling, SMS messaging, CRM, and work orders to streamline and scale your business.
連絡先
Lusk Blvd 6640, 92121, San Diego, 米国
- 855-790-7363
- Reviews@workiz.com
- workiz.com
2.9
まあまあ
128件のレビュー
ネガティブなレビューの 81％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They used be cool
They used be cool, affordable, with multiple options. Then, they lied to me about having to switch plans to a more expensive, less featured product. They then roped me into a year long contract(wasn’t presented that way) for a terrible terrible AI answering service. They dont even give you all the options. Awful. Every little thing that used to be included is now an “add-on” that you have to talk to the sales reps for. Ridiculous. Currently paying for an AI system that has actively lost us business. Their Call flows literally just s*** the bed randomly once a month with no explanation either. Cooked product.
2026年5月7日
自発的なレビュー
Paid 2 payments and still not able to use it! BEWARE!
5/7/26 Well they tried to onboard last night. When doing so they emailed every client we have ever had in the history of the company requesting a review for every job ever performed...some customers got 100's of emails....our customers were not real happy. The download has jobs but there is no prices so we can not see what customers paid for any previous history on their account. None. I have called them, I have emailed, and I have chatted. Now they are telling us it is because we had it formatted wrong. Then they should have told us. I am ready to get fight this in a legal battle because I am so over it.
5/6/26 We paid to join on April 1st. Then we paid again May 1st. Promised the world by the sales person. Wasted all that money!!!! Two payments have been made and still can't use it!! We still do not have onboarding done after two payments and they do not communicate with you about it. Literally NO ANSWERS. At first I was totally ignored. Then they pacified me by wasting my time on zoom calls only to tell me they will pass my complaint to the onboarding team. Now I am told they are working on it but no communication about it. I paid for marketing twice now for a total of $400 and can't use it so I wasted that money too. We have our clients in because we put them in ourselves, so we are trying to use it but we can't text our customers our ETA so that is making double work for us having to call them. We were told we would have so much texting and certain texts would not be counted against that number but we used up our texts supposedly...I asked about that too but have no answer why. I am going to have to duplicate all the work I've done during the last month and who knows how much longer because I have no answers. Now I am stuck in this contract but I will be leaving soon and they can fight me over it if it doesn't get better. If I had to choose again I would not choose this company. Beware. If they could get their act together, the software is nice and pretty easy to use. No complaints there but I have WASTED MY MONEY TWICE NOW...TWO PAYMENTS to have nothing yet. Sad.
2026年4月30日
自発的なレビュー
Love that everything’s in one…
Love that everything’s in one dashboard. Scheduling, invoicing, and even text reminders are all handled in one place. It saves us time and reduces a lot of day-to-day stress.
2026年2月10日
自発的なレビュー
Workiz からの回答
Thank you so much for your great feedback, Charley!
We’re glad to hear that having everything in one dashboard is making a real difference for your team. Saving time and reducing day-to-day stress is exactly what we aim to help with.
We truly appreciate you sharing your experience, and we’re always here if you need anything!
I started using this a few months back…
I started using this a few months back and it’s already made a noticeable difference. The team stays more organized, customers get automatic updates, and I’m spending a lot less time on admin work. Overall, it’s made day-to-day operations much smoother.
2026年2月9日
自発的なレビュー
Workiz からの回答
Thank you so much for sharing your experience, Raymond!
We’re thrilled to hear that Workiz has already made a noticeable difference for your team in just a few months. It’s great to know your day-to-day operations are running more smoothly — that’s a big win! If there’s ever anything we can do to further support your growth, we’re always here to help.
Service plans used to be a pain for my…
Service plans used to be a pain for my HVAC business, but now it’s simple and clean.
2026年1月29日
自発的なレビュー
Workiz からの回答
Thank you so much for sharing your experience!
We’re really glad to hear that service plans are now simple and clean for your HVAC business.It’s great to know we’re hitting the mark.
If you ever need any assistance or have questions, our team is always here to help. Thanks again for choosing workiz!
Running my service business has become…
Running my service business has become so much smoother. I manage jobs, dispatch techs, and check progress from my phone. Reports give me useful insights, and automation cuts down on human error. Best investment we've made in years, hands down.
2026年1月21日
自発的なレビュー
Workiz からの回答
Thank you for the amazing feedback!
We’re thrilled to hear that reports and automation are providing real value and helping reduce human error.
Hearing that Workiz has been your best investment in years truly means a lot to us. We appreciate your trust and are always here to support you!
I’m not very tech-savvy
I’m not very tech-savvy, but the setup was easier than I expected. The onboarding team guided us step by step, and within a week my crew was using it comfortably. It’s been helpful for tracking jobs and staying organized.
2026年1月16日
自発的なレビュー
Workiz からの回答
Thank you so much for taking the time to share your experience!
We’re really glad to hear that the setup felt easier than expected and that our onboarding team was able to guide you step by step.
We truly appreciate your feedback and are always here if you need anything along the way!
Find a different service and save yourself the time and money
Not a good company and not a good service.
Stay away
2026年1月27日
自発的なレビュー
Workiz からの回答
Good day!
Sorry to hear your bad experience.
If you have a active account with Workiz, I could highly recommend checking in with us so we can try to help you out.
Workiz Support Contact Information:
📞 Phone: 855-790-7363 ext. 2
📧 Email: support@workiz.com
kind regards.
ONCE YOU SUBSCRIBE ITS IMPOSSIBLE TO…
ONCE YOU SUBSCRIBE ITS IMPOSSIBLE TO DOWNGRADE OR CANCEL.
2026年1月25日
自発的なレビュー
Workiz からの回答
Good day!.
We apologize for the bad experience that you are having with this. If you have any active ticket or if you talk to someone by phone or email, please reach us back so we can make a proper following on your inquiry.
Workiz Support Contact Information:
📞 Phone: 855-790-7363 ext. 2
📧 Email: support@workiz.com
Kind regards.
Three Months of Delays Trying to Port Out My Business Phone Numbers
I am a small business owner using Workiz for field service management and phone services. Unfortunately, my experience trying to port out my business phone numbers has been extremely frustrating and unresolved for over three months.
I made multiple requests via chat and email to port out four business-critical phone numbers. Each time, I was told the request was “escalated” and that an account manager would contact me. After weeks of follow-ups, I was eventually informed that I never had an assigned account manager, despite being told otherwise multiple times.
Throughout this process:
I was never given a clear timeline
I was not provided with port-out PINs or carrier details
I received repeated vague responses such as “still in progress”
No one with authority contacted me directly, despite my requests
These phone numbers are essential to my business. The ongoing delay has disrupted customer communication and put my business at risk.
What Went Wrong / How Can This Company Improve
Workiz needs:
A clear, documented port-out process
Accountability when requests are escalated
Direct communication from qualified staff
Transparency and timelines for number portability
Holding customer phone numbers without resolution is unacceptable, especially for service businesses that rely on inbound calls.
What’s Important for People to Know
If you use Workiz’s phone system, be aware that leaving and taking your phone numbers with you may be extremely difficult. I strongly recommend clarifying port-out procedures in writing before relying on their phone services.
2026年1月20日
自発的なレビュー
Workiz からの回答
Thank you for taking the time to share your feedback, Chris. We’re truly sorry to hear about your experience and understand how critical phone number portability is for a service business.
We want to clarify that our team did make multiple attempts to reach you using the phone number you provided on the BBB website; however, we were unable to connect and did not receive a return call. We also followed up through the BBB channel but did not receive a response there either.
At this time, our team is actively working with our phone carrier to resolve the port-out request and ensure it is handled correctly. Number portability can sometimes require additional coordination with the carrier, and we understand how frustrating delays can be — this is not the experience we aim to provide.
We would be more than happy to continue assisting and keep you updated on progress. To do so, we kindly ask that you contact us directly or provide a valid phone number or email address where we can reliably reach you.
Workiz Support Contact Information:
📞 Phone: 855-790-7363 ext. 2
📧 Email: support@workiz.com
Your feedback is valuable and helps us improve our processes and communication. We’re committed to working toward a resolution and appreciate the opportunity to assist further.
— The Workiz Team
18 months with Workiz and I gotta say
18 months with Workiz and I gotta say, their support team is what makes this whole thing work. We're about 10 people, nothing huge, but they've never made us feel like we don't matter.
Had messy situation with service agreement billing not syncing right with our accounting. I needed it fixed NOW and called support. They spent 45 minutes really understanding our workflow, tried different solutions, stayed on while we tested it live. Then followed up two weeks later on its own to check if it was holding up.
Every interaction is fast, helpful, actually solving the problem instead of just closing a ticket.
Workiz software's good, yeah, but it's that support that makes me recommend them to everyone. They've got your back, and that matters more than any feature list.
2025年12月14日
自発的なレビュー
Workiz からの回答
Thank you, Saad! We truly appreciate your trust over the past 18 months.
Hearing that our support team took the time to understand your workflow and solve the issue means everything to us. Your success matters, and we’re always here to have your back as you grow with Workiz.
The best CRM I’ve ever used
I am a contractor from Seattle and I highly appreciate Workiz as my ultimate CRM. Very user-friendly and my technicians love it.
2025年10月15日
自発的なレビュー
Workiz からの回答
Hello Omer!
Thank you so much for your kind words and for sharing your experience with Workiz.
We are thrilled to hear that our CRM has been such a great fit for your contracting business and that your technicians love using it.
We are exited to keep supporting your success!
Been using this platform for our HVAC…
Been using this platform for our HVAC company since last month and the customer service support is truly amazing. Had some questions about setting things up and they walked me through everything patiently. The branded client portal makes us look way more professional to our customers too. Definitely worth the switch.
2025年10月22日
自発的なレビュー
Workiz からの回答
Thanks so much, Oliver!
We're thrilled to hear our support team made setup easy and that the branded client portal helps your HVAC business shine.
We’re excited to keep supporting your success—stay tuned for more great updates!
We've been working with workiz for 4…
We've been working with workiz for 4 months. It's really changed everything. The scheduling are incredibly good, our techs picked it up right away. I can follow the whole job from start to finish. Lead source integrations work like a charm too. At last software that work as we need. Great investment.
2025年10月16日
自発的なレビュー
Workiz からの回答
Hi Jameson,
Thank you so much for sharing your experience! We’re thrilled to hear that Workiz has made scheduling effortless for your techs and that tracking jobs from start to finish has become so seamless. It’s also great to know that our lead source integrations are working exactly as you need.
Your feedback inspires us to keep innovating and improving every day.
We look forward to continuing to support your team and hope you enjoy the new updates we have coming soon!
Perfect for appliance repair
The inventory management system is exactly what our appliance repair business needed. We'd been struggling to keep track of our parts for so long but now we actually know what we have and where it is. It's straightforward and it works Definitely recommend.
2025年10月3日
自発的なレビュー
Workiz からの回答
Hi Titan Lee,
Thank you so much for your kind words! We’re thrilled to hear that Workiz’s inventory management system has made keeping track of your parts easier and more efficient for your appliance repair business.
At Workiz, we’re passionate about creating solutions that simplify your workflow so you can focus on what you love most—growing your business. Your success is exactly why we keep innovating and improving our platform.
We can’t wait to continue supporting your team and hope you enjoy the upcoming updates we have in store!
Moved our general contracting business…
Moved our general contracting business from servicemax and couldn't be happier. Workiz is really user friendly and simple. The online booking has been huge for us clients love the convenience. Price tracking and financial tools are spot on too.
2025年10月14日
自発的なレビュー
Workiz からの回答
Hi Konrad,
Thank you so much for sharing your experience! We’re thrilled to hear that moving your general contracting business to Workiz has made things simpler and more efficient. It’s great to know that our user-friendly interface, online booking, and financial tools are making a real difference for you and your clients.
Your feedback motivates us to keep innovating and improving for all our users.
We look forward to bringing you more updates and features that continue to support your success. Thanks again for choosing Workiz!
Finally found something that actually works
Been using Workiz for my roofing company after leaving ServiceFusion behind. The invoicing feature is really good. Makes estimates and proposals way less painful than before. Our customers seem happier with the whole process now.
2025年10月13日
自発的なレビュー
Workiz からの回答
Hi Percival,
Thank you so much for sharing your experience! We’re thrilled to hear that Workiz’s invoicing feature has made creating estimates and proposals easier for your roofing business, and that your customers are noticing the difference too. Your feedback inspires us to keep improving and innovating.
We can’t wait to bring you even more updates and features that continue to make your day-to-day smoother. Thanks again for choosing Workiz!
Workiz からの回答
Hi Mejri,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our service was disappointing. We understand how frustrating it can be when expectations are not met, and we regret that we fell short in your case.
While we can’t discuss account details here, we’d like to learn more about what happened so we can address it properly. Please reach out to us at support@workiz.com
or by phone at 855-790-7363 (option 2 for support) and our team will be happy to assist.
At Workiz, we’re committed to delivering reliable service and helpful support, and we’d appreciate the chance to make this right and restore your confidence in us.
Kind regards,
The Workiz Team
Extremely disappointing experience! Scammers!!
Extremely disappointing experience. I paid for the phone plan, only to have my account blocked right after. When I reached out to customer service, instead of resolving the issue, I was simply told to ‘wait until tomorrow.’ Meanwhile, I have customers waiting on hold that I cannot contact, which directly affects my business. Very dishonest and unreliable service
2025年9月21日
自発的なレビュー
Workiz からの回答
Hi Raed,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the account issues you faced after purchasing the phone plan, and the frustration caused by being told to wait instead of receiving a prompt resolution. We understand how disruptive this must have been for you and your business, especially with customers waiting on hold.
This is not the level of service we strive to provide. While we can’t go into account-specific details here, we’d like to address your situation directly and work toward a solution. Please reach out to us at support@workiz.com
or by phone at 855-790-7363 (option 2 for support) so our team can assist you further.
At Workiz, we hold ourselves to high standards of reliability and customer care, and we regret that your recent experience did not reflect that. We hope you’ll give us the opportunity to make things right and restore your confidence in our service.
Kind regards,
The Workiz Team
Workiz is a scam
I have a paid plan on workiz and they just logged me out of my account, i contacted the support and they mentioned first it's a TIER2 issue that they can't handle only supervisors can and currently there are none present, then after going full Karen mode they said check now it's fixed, which wasn't true and they keep telling me they are avaiable from 5 am - 6 pm and it was 4.30 pm so they wasted time until 6 pm then you get to wait to tomorrow.
My buisness is reliant on their platform, my clients were on hold, my invoices too, my contractors, my contact list. i asked for a refund they acted like i never said that and overall this is scamy at least that was my experience. will take my buisness elsewhere but i need a refund and they are not refunding or considering it.
2025年9月21日
自発的なレビュー
Workiz からの回答
Hi Adam,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced with accessing your account and the frustration caused by the slow service you described. We understand how disruptive this must have been, especially with your business relying on our platform for clients, invoices, and contractor communication.
This is not the level of support we aim to provide, and we take your feedback very seriously. While we can’t discuss account-specific details here, we’d like the opportunity to review your case directly and work toward a resolution.
Please reach out to us at support@workiz.com
or by phone at 855-790-7363 (option 2 for support) so our team can assist you further.
At Workiz, we are committed to delivering reliable service and responsive support, and we regret that your recent experience did not reflect that. We’d greatly appreciate the chance to make this right and regain your trust.
Kind regards,
The Workiz Team
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