Wristbuddys からの回答

2025年12月18日

Hey buddy,

We’re really sorry to hear this and we truly regret that this has been your experience. We always strive for 100% customer satisfaction and we’ve clearly missed the mark here.

Just to clarify a bit, the shipping fee connected to our lifetime warranty unfortunately does not cover our actual costs. We ship with express services, usually within 24 hours in the EU and 48 hours to the US, and the real shipping cost for us is often higher than what we charge, especially outside the EU and US. That said, we completely understand how this can feel frustrating from a customer perspective.

When it comes to returns, customers cover the return shipping as we otherwise would need to pay for shipping both ways, transaction fees and often receive a used strap that cannot be resold. These costs add up quickly and we don’t make anything back in those cases.

That being said, we’re genuinely sorry that this wasn’t clear enough and that you’re left disappointed. Our support team is always here to help and if you’d like, please email us at info@wristbuddys.com so we can see if there’s anything we can do to improve this experience for you.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年12月18日

Hey buddy,

Thanks for sharing this and sorry that it came across this way. We always strive for 100% customer satisfaction and clearly this didn’t feel right to you.

You’re partly right, prices have gone up, but not because of Black Friday. The price increase happened well before that as we’ve upgraded our straps, improved materials, invested more in development, faster shipping and we now fully cover duties and customs in markets like the US. On top of that, we’ve grown the team to keep service and quality at the level we want. All of this has increased our costs and unfortunately required a price adjustment.

That said, we completely understand how this can feel confusing or disappointing, and we’re genuinely sorry for that. If you’d like to talk it through or have any questions, please email us at info@wristbuddys.com and we’ll gladly help.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年12月18日

Hey buddy,

Totally understand the skepticism and we’re really happy we could prove you wrong. Glad to hear you loved the strap, the watch roll and the fast delivery. Thanks a lot for giving us a chance and for sharing your experience.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年11月4日

Hey Buddy,

That’s what we love to hear — great service and a great product, the perfect combo! Thanks so much for the awesome review.

We’re all about 100% customer satisfaction and can’t wait to hear from you again!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年11月4日

Hey Buddy,

Thank you for taking the time to share your experience in such detail — we really appreciate it. We’re sorry for the surprise when it came to the import fees. Since Brexit, shipping to the UK has unfortunately become more complex, and while we wish we could absorb all customs charges, these are government-imposed taxes that we can’t fully control.

That said, we genuinely do our best to be as transparent as possible. With around 6000 orders shipped monthly and only about 8% going to the UK, we try to strike a balance by clearly outlining this information in our shipping terms and FAQ — without overwhelming every part of the site. We also offer solutions there to help mitigate the issue for UK customers.

Offering to cover half of the import fees is our way of showing goodwill and ensuring you’re not left feeling frustrated. In several other countries, we even cover the full cost — but doing that across all regions would mean raising prices for everyone, which is something we’d prefer to avoid.

We hope you understand where we’re coming from, and more than anything, we want every customer to feel 100% satisfied. Once your straps arrive, we’d love to hear what you think — and if there’s anything we can do to improve your experience, just shoot us an email. We’re always happy to help!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年11月4日

Hey Buddy,

We’re really sorry to hear about your experience — that’s absolutely not how we want our customers to feel. Your feedback is important and we take it seriously.

First off, we totally understand the frustration when a strap doesn’t fit. That said, we do always offer help in finding a better match, and we’re happy to assist with returns as well. It definitely shouldn’t have taken a week to get you the return info — that’s something we need to improve on and we appreciate you pointing it out.

As for the return shipping, we get that 120 SEK feels like a lot. However, the strap in question cost quite a bit more than that, and we already offer free outbound shipping for every order — something not many small businesses do. If we were to also fully cover return shipping and all handling costs, we’d end up losing about 35 USD per order just on logistics alone, which isn’t sustainable for us as a company.

That said, we’ll keep working on making the process smoother and clearer. And if you ever change your mind and decide to give us another shot, our support team will be ready to help and make things right.

Wishing you all the best,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年10月1日

Hey Buddy!

Awesome choice for the BB54! We’re glad to hear the blue rubber strap delivered both in quality and fit. Thanks for the shoutout, we’re happy to be part of your Tudor setup!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年11月4日

Svara på recensioner - WB sade:

Hey Buddy,

Thanks for your feedback — we’re really sorry to hear that you weren’t happy with your order. That’s definitely not the experience we want any of our customers to have.

Unfortunately, we couldn’t locate an order under your name, so we’re not sure which strap you received or what went wrong. But we’d really love the chance to help make things right! We have a wide range of straps, and we’re confident we can find something you’ll be happy with.

Please reach out to us at info@wristbuddys.com
with your order number or more details, and our support team will do their best to turn this around for you. 100% customer satisfaction is always our goal, and no buddy should be left disappointed.

Looking forward to hearing from you!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年12月18日

Hey buddy,

Grazie mille per il feedback dettagliato. Siamo davvero felici che tu abbia apprezzato la qualità del prodotto, la confezione e gli extra inclusi. Il suggerimento sull’utensile è super valido e lo terremo assolutamente in considerazione per il futuro.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年12月18日

Hey buddy,

Danke dir, dass du dir die Zeit genommen hast, deine Bewertung zu aktualisieren. Es tut uns leid, dass es in deinem Fall zu Problemen mit der Lieferung und der Kommunikation kam. Wir streben immer 100% zufriedene Kunden an und haben hier offensichtlich nicht alles richtig gemacht.

Es freut uns aber sehr zu hören, dass du mit dem Band selbst zufrieden bist. Dein Feedback zur Schnellverriegelung nehmen wir ernst und nutzen es, um unsere Produkte weiter zu verbessern.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年5月28日

Hey Buddy,

We’re thrilled to hear you found the website easy to use and that our products met your high expectations! Fast shipping and great value are exactly what we strive for—thanks for the fantastic review.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年5月9日

Hey Buddy,

We’ve got your back—always! Even when the mix-up isn’t on us, we’re more than happy to help. Thanks for the kind words, and we can’t wait to have you back!

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年5月9日

Hey Buddy,

We’re honored to be your go-to for straps—and even more so that we could quickly sort out the issue for you. Thanks for the glowing recommendation!

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年5月9日

Hey Buddy,

Short and sweet—just how we like it! Thanks for the trust and kind words. We’re proud to be your trusted brand.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年5月9日

Hey Buddy,

We’re so happy we could help out with the strap for your son. Service like this is exactly what we strive for every day—thank you for recognizing that!

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年4月29日

Hey Buddy,

We’re so happy to hear Johanna was able to support you so quickly and effectively. Providing great customer service is what we strive for every day—thanks for your kind words!

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年4月24日

Hey Buddy,

Thanks a ton for the kind words! We're so glad to hear you had a great experience with our customer care team and that the exchange went smoothly and quickly. That’s exactly what we aim for!

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年4月22日

Hey Buddy,

Thank you for the kind words! We're so glad to hear the strap has held up over the years and that our team could jump in quickly to sort things out. Quality and service is what we're all about!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年4月22日

Hey Buddy,

We really appreciate the shoutout! Quick replies and quality products are what we aim to deliver, and it means a lot to know you’d highly recommend us.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Wristbuddys からの回答

2025年4月22日

Hey Buddy,

Thanks for the thoughtful review! We’re sorry it wasn’t the perfect fit, but we’re glad to hear you appreciated the quality and that our support team could take care of you smoothly.

Best wishes,
Samuel, CEO & Founder of Wristbuddys