1BoxOffice レビュー 

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2025年12月3日

Hi André,

Thank you for your feedback. I’m sorry to hear you were concerned about not receiving your tickets immediately after purchase.

For clarity, tickets are delivered once the official event organisers release them, which is typically around one week before the event date. This is standard industry practice for many major events.

To give our customers confidence, we provide a guaranteed delivery window of 24–48 hours before the event, and this is clearly mentioned across several pages of our website.

We always ensure tickets are delivered securely and on time, and we appreciate your understanding of the process. If you have any further questions, we’re here to help.

Kind regards
1BoxOffice Customer Service Team

1BoxOffice からの回答

2025年12月3日

Hi Riku,

We’re really sorry to hear that you feel this way — this is absolutely not the experience we want for any of our customers.

We’d like to understand what happened and resolve the issue for you as quickly as possible. Could you please contact us directly with your order number so we can look into this immediately?

Our team is here to help and ensure you receive the support you need.

Kind regards,
1BoxOffice Customer Support Team

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2025年10月6日

Hi Rafik,

Thank you for taking the time to leave us a positive review!

- 1BoxOffice Customer Service Team

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2025年10月6日

Hi Allen,

Thank you for your kind feedback. We’re very pleased to hear that our communication met your expectations and that your tickets were even better than anticipated.

Providing a reliable and positive experience is always our priority, and we appreciate you taking the time to share your review.

We look forward to assisting you again in the future.

- 1BoxOffice Customer Service Team

1BoxOffice からの回答

2025年10月3日

Hi Kyle,

Thank you for taking the time to leave your feedback. We’d like to clarify a few points, as we take such matters very seriously.

First and foremost, 1BoxOffice does not sell fake tickets. All tickets on our platform are supplied by verified sellers and go through strict checks to ensure authenticity. Had you contacted us on the day of the event via our emergency contact number, live chat, or email, as advised in your booking confirmation, we could have immediately investigated and, if there had been an issue, provided you with replacement tickets at no additional cost to ensure you gained entry.

In your case, the report was raised 12 days after the event, without any supporting documents to prove the denied entry. This meant we had no way to verify or resolve the matter after the fact. Please also note that we have responded to all your communications in a timely manner, but without evidence, the case could not be progressed.

We completely understand your frustration, but it’s not fair to say we sell fake tickets or to rate us 1-star based on a situation where we were not given the chance to assist you on the day. Our team is committed to helping customers in real time and ensuring safe, smooth entry to events.

— 1BoxOffice Customer Support

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2025年10月2日

Hi Jak,

Thank you for your fantastic feedback! We’re so pleased to hear that the process was easy for you and that everything went smoothly on the day. It’s great to know you had no issues getting into the ground and enjoyed the experience.

We’d be delighted to help you again for your next event—see you soon at 1BoxOffice!

Best regards
1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Paul,

Thank you so much for your kind words! We’re delighted to hear you had a smooth and straightforward experience with us. Knowing you were satisfied means a lot to our team, and we truly appreciate you taking the time to share this feedback.

We look forward to welcoming you back to 1BoxOffice for your next event, whether it’s football, concerts, or any other big occasion!

Best regards
1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Julie,

Thanks for sharing your feedback, and I’m sorry the prices felt high. 1BoxOffice is a marketplace, which means independent sellers set their own prices. These can be above or below face value depending on demand, seat location, and real-time availability.

We aim to be fully transparent: the ticket price and all fees are clearly shown across key pages, including at checkout, before you pay. If you’re flexible on the event or section, you’ll often find lower-priced options. You can also try checking other events. Prices can also drop as availability changes.

Best regards
1BoxOffice Customer Support

1BoxOffice からの回答

2025年9月6日

Hi Mowanna,

Thanks for the feedback and for choosing 1BoxOffice.

You’re right, once a live-event order is confirmed, change options become very limited. That’s because tickets are allocated in real time and, once barcodes/seats are locked by organisers and suppliers, amendments (date, seats, quantity) usually aren’t permitted to protect ticket integrity.

That said, if you contact us immediately after purchase (before tickets are issued), we’ll always try to help with delivery-method adjustments, minor name corrections (where allowed), or exploring an upgrade/alternative option if inventory rules permit.

We’re also working on clearer pre-checkout messaging and an in-account “Change request” flow so expectations are crystal-clear.

If you share your order number via help@1boxoffice.com, we’ll review what’s possible right away. Thanks again for the honest review; it helps us improve.

Warm regards
1BoxOffice Customer Service Team

1BoxOffice からの回答

2025年8月21日

Hi Emad,

Sorry for the frustration, totally understand wanting tickets straight away.

For this event (and most others), tickets are released by the organisers 24–48 hours before the event. As soon as they release them, we automatically deliver your confirmed order within that same timeframe. We mention this on our website FAQs, on the checkout confirmation page, and again in the confirmation email, so expectations are set from the start.

Your order confirmation secures your seats, and delivery just follows when the organiser issues the tickets. If you’re within 24 hours of the event, then tickets are delivered as soon as possible.

Thanks for the feedback, we’ll keep improving how we communicate delivery timings to make this even clearer.

Kind regards
1BoxOffice Customer Service Team

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2025年10月2日

Hi Pierre,

Thank you for your wonderful review! We’re delighted to hear you had a perfect experience with us. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to welcoming you back to 1BoxOffice for your next event!

— 1BoxOffice Customer Support

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2025年10月2日

Hi Rami,

Thank you for your kind feedback! We’re glad to hear you felt confident with our secure payment system and trusted the tickets you received. Providing a safe and reliable service is at the heart of what we do.

We look forward to helping you book your next event soon!

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年8月21日

Hi Paul,

I’m really sorry for the frustration here.

When events are rescheduled, the new date is set by the event organisers, not by us. We always try to help where we can before tickets are issued. However, once tickets have been sent out, we can’t facilitate resale or reallocation. This is strictly for security and anti-fraud reasons, preventing duplication and protecting both the original purchaser and any potential new buyer.

If you can share your order number with us at help@1boxoffice.com, we’ll review the timeline of your case and see what more we could have done before ticket issuance. We value your feedback and would like the chance to put this right.

Kind regards
1BoxOffice Customer Service Team

1BoxOffice からの回答

2025年10月2日

Hi Philip,

Thank you for your feedback. We’re pleased to hear that the ticket purchase and downloading process went smoothly for you.

Regarding pricing, since 1BoxOffice is a marketplace, tickets are listed by independent sellers. Prices can be above or below face value depending on demand, seat location, and real-time availability, especially for high-demand events where club allocations sell out quickly. We always display the full ticket cost clearly across our site, including at checkout, so fans have full transparency before confirming their order.

We truly appreciate your comments and will continue working to make tickets as accessible and fair as possible.

— 1BoxOffice Customer Support

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2025年10月2日

Hi Sam,

Thank you for sharing your experience. We’re delighted to hear that you found the ticketing process and communication with us to be great.

We understand your concern regarding service fees and taxes. These charges cover the secure processing of payments, customer support, and the technology that ensures tickets are verified and delivered safely. That said, we do appreciate your feedback and are continuously reviewing our fee structure to keep things as fair and transparent as possible.

We value your support and hope to welcome you back to 1BoxOffice for future events.

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Barry,

Thank you for taking the time to leave your review, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must have been to have the match rescheduled at such short notice, especially after arranging flights and accommodation.

As a marketplace, we’re required to follow the event organisers’ policies, and unfortunately, when a match is rescheduled rather than cancelled, tickets remain valid for the new date. This is why we are unable to issue refunds in those situations, as stated in our terms.

That said, we do appreciate your recognition of our quick response, and we’ll continue to explore ways to better support fans when fixture changes occur. Your feedback is valuable, and we’ll keep working to make the experience as fair and transparent as possible.

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Alexey,

Thank you for your wonderful review! We’re delighted to hear you had a perfect experience with us. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to welcoming you back to 1BoxOffice for your next event!

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Thanh,

Thank you for your wonderful review! We’re delighted to hear you had a great experience with us. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to welcoming you back to 1BoxOffice for your next event!

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi Ahmd,

Thank you for your review. We’re very sorry to hear about your experience and the disappointment of not being able to attend the match. We completely understand how frustrating that must have been.

As noted in our terms, tickets purchased through 1BoxOffice are non-refundable, as they are supplied by independent sellers and remain valid for the event. To give customers added flexibility and protection in such unexpected situations, we also offer optional Ticket Booking Insurance at the time of purchase, which can provide cover in emergencies or unforeseen circumstances.

We value your feedback and will continue working to make our policies and options as clear as possible, so fans can make the choice that best suits them.

— 1BoxOffice Customer Support

1BoxOffice からの回答

2025年10月2日

Hi,

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience was smooth, that you received your e-tickets earlier than expected, and that you enjoyed such a great view at the Premier League game.

It’s fantastic to know our communication and customer service helped ease your nerves—we always strive to make the process as clear and reassuring as possible.

We look forward to welcoming you back to 1BoxOffice for your next big match or event!

— 1BoxOffice Customer Support