I had 360 expeditions recommended by a friend. As a solo female traveller it was important to me that I could trust the company I was booking with. From the moment I contacted them I knew that I was i... もっと見る
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My 3rd trip with 360 having done machu picchu , borneo and now Jordan Petra. 100% do this trip it was epic from start to finish stunning scenery awesome trekking top quality crew delicious food life c... もっと見る
My 4th trip with 360 and won't be the last. They have the best in itineraries, guides, sherpas, chefs, support team...the list goes on. Nothing is too much trouble
Superb trip. Excellent sherpa support, hygiene standards, food and guides. High altitude guides were also amazing. The scenery was fantastic both in the valley's and on the mountain summit. Its p... もっと見る
企業が回答しました
企業情報
当該企業による記述
At 360, we fuel your enthusiasm for adventure. Expeditions to the remotest regions of the world, treks that challenge you physically and mentally, or fun escapes where the focus is simply on the adrenaline rush of doing something new. Whatever adventure you choose, you’ll be led by mountaineers & expedition leaders with decades of professional experience surviving and thriving in the world’s harshest, most exciting environments. We're new to TrustPilot - feel free to check out our Facebook to hear more from our trekkers and climbers about their experience with us!
連絡先
10 Rookery Road, MK44 3AX, Bedfordshire, 英国
- 0207 1834 360
- info@360-expeditions.com
- www.360-expeditions.com
4.8
優良
47件のレビュー
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Would Not Recommend
This expedition to a mountain just under 7000m demands the highest level of fitness. I trained hard and with well over 30 years experience in the mountains was fully prepared, extremely fit, strong, at the top of my mountaineering experience and ready for the huge challenge ahead. All the skills and level of fitness required for this mountain! I had trained, been coached, climbed and been to high altitude summits with some of the top mountain guides over a few years.
What I experienced was the worst expedition. The guides were local who we met on arrival. My experience:
Poor logistics - its normal to carry loads up the mountain gradually, this was not the case here. Our loads were well above the recommended.
Food - on the mountain the food was responsibility of the guides. It was poor un-nutritional and completely inadequate for the challenge ahead (this was when we moved from basecamp where food is provided by an independent company and was good). Climbing at altitude requires a significant amount of calorie intake and plays a huge role in ensuring you are fully prepared for summit night, the food given did not provide the necessary energy to sustain you. The evening prior to summit night what they produced for a meal, I simply could not eat. Rather than trying to help or find a solution, the guide stood and in front of everyone, lost it completely asking me why I didn't eat, what was wrong with it and told me I would not summit. An embarrassing experience that did not provide the encouragement or support required to summit. I didn't summit, taking ill just below it- they blamed myself for this. 50% of the group suffered from what was put down to exhaustion. If no altitude problems are present, then extremely fit, strong people on mountains can suffer from exhaustion as a cumulative result of poor logistics, lack of sufficient food/nutrition and poor support in the way of encouragement. The provisions given to us on summit night were inadequate (consisted mostly of sugary sweets) and would not have sustained me on much lower mountains within the UK.
Guiding - simply a process, every day the same with very little talking. No points of interest were spoken about (there were some spectacular flowers for example). Walk for an hour, stop for ten minutes - all timed with a five minute warning about moving on. We were told where to stand in line and given very little advice on what to expect on a daily basis for example in terms of weather to allow us to make informed decisions on what to carry. The guides regularly sat in the middle of the group at meal times speaking in their own language. Summit night was dreadful, constantly stopping for the first part in the cold and dark as one of our team members was ill. It was an extremely cold experience having to stand about waiting. The following morning the guide came to my tent to let me know about breakfast and then started going on about another client and how unhappy they were with the client on summit night. My view, Guides should not be speaking about other clients.
I discussed my concerns with 360 and am still left saddened by their response, hence feel the need to share my experience. Apparently everyone had a great time, this was not the same experience as others, I was the only person who raised concerns. I felt just a standard reply. However, I have a huge amount of experience gained over 30 years in the mountains and on expedition. One member of our group did not even have some relevant basic skills for this mountain. 360 concluded 'it was not for me' - I had paid thousands for this expedition and it was my next carefully chosen big expedition, one which I was extremely fit and fully prepared for. 360 spoke to the guide and some of what came back I asked if they had even been on the same expedition, completely a wrong account. The only credit I could give to the company is the excellent support given by office staff prior to going on expedition. However, would never book with them again.
2022年1月19日
自発的なレビュー
360 Expeditions からの回答
Thank you for your review (again). We received this same feedback directly from you after the 2021 Aconcagua expedition and had many in-depth communications with you to address your concerns.
We very much appreciated the comments on our pre-departure support, something we take a lot of pride in, but were really disappointed to hear again that you felt the expedition didn’t deliver, especially as the feedback from others on the expedition differed considerably. We did go through each point of the feedback in details, and also assured you at the time that your feedback had been taken forwards, and can only now reiterate that.
The challenge we face is that the 3 additional clients (all who came to the expedition individually) strongly contradicted your report as of course we reached out to them with all points raised so to gain a better understanding, along side this your guide also has given us a very detailed overview regarding your experience - we do not feel it is correct to publish any of these reports and reviews publicly.
We strive to give the best expeditions for our trekkers and climbers, and with every trip, if there is anything that can be improved upon for future climbs, we will implement where we are able. To just take one example, this is the first time we have received feedback such as this regarding the meals on the trek (we generally offer a soup starter, a main course, plus snacks and chocolate), but higher up we do often use boil in the bag foods due to the logistics of such an expedition, as they contain all full complement of the nutrients needed for a trek such as this, but they are often pasta or rice based, and we have been in comms with our team in Argentina to ensure that for future expeditions there are additional options for any climbers preferring a less carb-heavy diet - although carbs is key for your performance..
Simply put, Aconcagua is a really tough expedition. It is one that pushes you the top of your game in the mountains, an expedition on which you must be incredibly self-sufficient, with the team living and breathing on top of each other, under challenging conditions. Reaching 6,500m on Aconcagua is a huge accomplishment - and although you didn’t reach the summit we do hope that, in time, you will be able to feel proud of your achievement.
Climbing Kilimanjaro
Climbing Kilimanjaro - everything I hoped for and more.
Having done previous trips with 360, I knew I would be in the best of hands when I decided to tackle Africa’s tallest mountain.
I wasn’t disappointed. Fantastic leaders, plus helpful and friendly local crew made for a wonderful experience. It was tough but an achievement made possible with the excellent support and encouragement of the 360 team.
Thank you from a very happy customer.
2022年2月3日
自発的なレビュー
360 Expeditions からの回答
Thank you ever so much for your review - we are so happy that you had such an unforgettable and positive experience with us and hope you will join us on an expedition in the future. Thanks again for your kind words!
Trekking in Spain
Just wow! I've just got back from exploring a breathtaking part of Spain with 360 expeditions.
I don't know how the team at do it, but they find some amazing hidden gems around the world.
All of my pre trip enquiries were answered fully.
I've already booked another trip and can't wait for my next adventure with 360.
2022年10月7日
自発的なレビュー
360 Expeditions からの回答
Thank you for your kind feedback. It is our absolute pleasure to help people discover new experiences that simply WOW and we very much look forward to having you join us on your next 360 adventure. Happy travels!
not a company I would recommend
One of the main reasons why I decided to pay a premium price for this expedition was due to knowing that we would have a highly skilled western leader as part of the trip. Sadly our leader had to leave the expedition early due to injury so we were left with a local guides who only had very limited English and none of who were medically trained. We also experienced (at least three of us) the the local guides wanted extra money for helping us. Our efforts at reaching out to 360 Expeditions were also in vain. We were basically left in the dark - I would not recommend them at all!
2022年10月14日
自発的なレビュー
360 Expeditions からの回答
We are so sad to read your review and have had to take time to digest your words that we felt was more about damaging then helping with constructive ideas. We also wanted time to reach out to the others on the team. You were a small team of trekkers and climbers, many having been with 360 before including yourself, and this was a very disappointing report that we feel is an unbalanced reflection of what happened in situ.
Although the office could respond, I felt using the reviews from others that were on the trip would be more applicable as I was of course not there:
Quote: “I have just read the review and it is very inaccurate and after all the help you and Helen gave us it’s a really low blow”.
The below is an overview from a few of the additional reports-
• “Rolfe breaking his leg wasn’t ideal, but Devi’s English was fine! It’s not like we couldn’t understand them at all. That’s very misleading.”
• “Davi had medical training but not to the level that as westerns we are perhaps accustomed to and not as confident to diagnose as Rolfe would have been”
• “Tenzi, the replacement head guide/Sherpa arrived within 48 hours. A remarkable turn around and he had excellent English. He arrived with the backup sat phone and clearly is an accomplished mountaineer”
• “At no point did we feel left in limbo as this damming review indicates - The 360 office was immediately in contact with us as a group and a new WhatsApp group was made with Rolfe. Rolfe began to oversee the full expedition from his bed in hospital while the office was on WhatsApp 24/7.”
• “There were challenges with the local guides wanting more money. This was awkward, but I know you have heard this and will be looking at ways to give clear guidelines.”
If we are not mistaken on who has given this review, we appreciate you didn’t attempt Island peak or Lobuche peak and chose to leave the expedition after Basecamp due to feeling unwell, but we are sad to have such an inaccurate report.
However, that said we will always listen, digest, review and look at what we can do in the future so that none of the above is experienced by another climber again. We are sorry you felt so strongly but I also believe we could not have done more in the situation that was presented and I feel slightly incredibly upset about the following comment: “Our efforts at reaching out to 360 Expeditions were also in vain. We were basically left in the dark”.
This simply isn’t echoed by the other members of the team or by us here in the office as we always go above and beyond in being in contact night and day and did exactly this as we can demonstrate with all the messages and communications on the phones.
We feel incredibly disappointed that you felt it wasn’t enough chatting to us and Rolfe about your experience and that you felt the need to give this review.
We are sorry this is how you felt as that must not be overruled - but I wonder if a debrief is needed with some clarify offered and we ask that you give us or Rolfe a call so we can listen.
Thank you. Best wishes, 360
A Safety Catastrophe
From the set-off I should have seen the signs! My trip was cancelled due to Covid19 and although, I now regret that they managed to convince me out of receiving a refund. According to the company they do not offer refunds under any circumstances! - I should have threatened them with court as that is illegal!
My trip finally came around this summer, and although the trip was all right there were simply just so many things that made this farcical. Our local team and porters looked like something out of Oliver Twist; ragged old clothes, sandals and no gloves. A few of us also suspected a few of the porters of smoking weed in camp at three different occasions. We did enquire with our 260 Leader if that could be right? but was basically told that 'its a cultural thing - it helps them relax'.
On the last two days of the trek we were also told lies upon lies by our leader about distances, breaks and durations of the walking. We were not given any information about how to spot signs of mountain sickness or AMS. On the ascent one person fainted and was basically told to simply 'walk it off' and carry on. We were also falsely led to believe that the first 'high point' was the summit.
I wouldn't trust any of my friends or foes with this company, and based on some of the 'stories' and 'tales' that out guide told us after a few beers on one of the last days, I would probably steer very clear of the company for the time being.
Both the local leader as well as the appointed leader from England fell short in almost every category.
Did we make the top? yes, we did but that is also the only reason for the extra star, otherwise this would have been a clear 1-star review
2022年9月16日
自発的なレビュー
360 Expeditions からの回答
Thank you for this overview although very hard and sad to read. I am so sorry that you felt you must leave this comment and not come to us as we are here always and very much having the policy to listen and chat through all feedback so we can make sure we can apply a new direction when needed.
I have taken a breather before replying as we naturally wanted to reach out to others on the expedition so to gather a balanced overview.
I am sorry you felt convinced to stay put - covid was a struggle for many but we did give all our trekkers options. Unfortunately, as this is anonymous, I cannot view our history of communication with you.
I have reached out to our other members regarding the team’s kit and smoking and from the team of 16 I haven’t yet had a matching report. However, this doesn’t make your overview wrong. We have listened and will be re-highlighting the importance of wearing the appropriate clothing and the strict guidelines 360 has on smoking. Our 360 leaders weren’t asked or aware of this in situ or he would have addressed this immediately.
360 has a very good reputation with Kilimanjaro Porters Assistance Project (KPAP). We personally and voluntarily pay for their English lessons and mountain training and cover medical bills when needed. We are proud of how we support our teams in Kilimanjaro and they are simply not permitted on the hill unless adequately dressed for the conditions for their welfare and safety. I will be looking into your report and will be supporting them more if this is needed.
I also hear you on the importance to manage expectation when it comes to times and distances. This is often group and weather dependent and can often be hard to predict accurately. A smaller team can cover more ground in one hour than a larger team of 16. The information given clearly wasn’t helpful to you and we will certainly be looking at ways the distances and timings can be managed better as I do very much recognise the importance of having this information for your mental preparation.
Kilimanjaro summit night can often feel like organised chaos and recollections can vary greatly. I am simply so sorry, after 15 years of operating on Kilimanjaro this is our first damning review which is bitterly disappointing, and I will be personally overseeing all the changes necessary, so no one has the same experience as you have expressed. If you wish to call the office, please do feel welcome as I am here to listen and help.
For now, very best wishes and thank you kindly.
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