3 Peaks Cycles | Bike Shop & Cafe レビュー 

79
•
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brilliant customer service sorting out a warranty claim on a pair of cycling shoes. Highly recommend. Thanks Jon

5つ星のうち5の評価

Excellent customer service I contacted them about an issue with my order and Mick responded very quickly and sorted everything out immediately. Friendly, helpful and straightforward service — couldn'... もっと見る

5つ星のうち5の評価

Fabulous independent bike shop and cafe in the heart of Settle. We dropped in for a leisurely coffee and cake (but there’s a selection of savouries too). Left with our arms full after getting some e... もっと見る

企業が回答しました

5つ星のうち5の評価

We popped in whilst on holiday with our little dog Missi for breakfast . We where warmly met by the owner who later give me some good advice if I was heading down the battery bike route ( once older... もっと見る

企業情報

  1. 自転車屋
  2. カフェ
  3. 自転車レンタル サービス
  4. 自転車修理店

当該企業による記述

3 Peaks Cycles is an independent cycle shop, cafe and cycle hire centre situated in the Yorkshire Dales town of Settle in North Yorkshire. We first opened in 2008 and stock a wide range of bikes, parts, accessories and clothing from a fantastic range of brands. We are currently a Genesis, Cube and Ridgeback Kids dealer. Our cafe is downstairs at the back of the shop and is open 7 days a week. A full menu is available and offers something for every appetite from a full breakfast to coffee and cake. We have a range of electric and gravel bikes to hire. Reservations can be made via the booking page on our website. We also have a cycle workshop with cytech certified mechanics. A range of service options are available.. We're open 7 days a week and our small but friendly team are on hand to answer any questions you may have.


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4.8

優良

TrustScore 5段階評価の5

79件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(79)

過去12か月のレビュー数: 29件

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5つ星のうち5の評価

Fantastic customer service

Needed a small spring for the folding catch on my Cube electric bike. 3 Peaks were so helpful, rang Cube in Germany, worked out which part I required and had it sent from Germany. Fantastic service unlike all the other e-bike shops I contacted. I can’t recommend them highly enough.

2024年7月1日
自発的なレビュー
5つ星のうち5の評価

Bought my first ebike from here

Bought my first ebike from here. Since then I have always had my bikes serviced and bought spares and kit from the shop. They have always been very helpful and happy to give advice when needed.

2024年4月3日
自発的なレビュー
5つ星のうち5の評価

Great service!

The website was really easy to navigate. I purchased a QuadLock case that I had struggled to find elsewhere online - and at a great price too!

The parcel landed with me in less than 24 hours and I received updates when it was dispatched, with the courier ect.

Bonus, they have a great Customer Rewards scheme too. 10/10 would purchase from them again!

2023年9月21日
自発的なレビュー
5つ星のうち5の評価

Great price and great service

Great price and great service , my bikes are all retro modded so it’s great to grab a 9 speed bargain like this 12x23 sram cassette when I can , shame I didn’t see the 11x28 at the same time !!
Great job 👍

2023年8月31日
自発的なレビュー
5つ星のうち4の評価

Good service

My experiences at the shop and cafe have always been good and their product range is great. I recently raised the issue that there was no shop phone number or email on the website and the owner called me straight back. Hopefully a number will now be added. So I've ordered my new Arkel bike bag and hope to call back into the store soon. Keep up the good work!

2023年8月3日
自発的なレビュー
5つ星のうち5の評価

What's not to like?

I like the physical shop and pop in when I'm up that way. The virtual shop is nearly as friendly. Good range of relevant stuff and DPD delivery too. What's not to like?

2023年6月19日
自発的なレビュー
5つ星のうち5の評価

Lovely staff

I work with this company in a professional manner, and have always had good experiences chatting to staff-members.

Mick and Alastair are within my usual experience, and I enjoy a good laugh with each of them - great guys!

2023年5月17日
自発的なレビュー
5つ星のうち4の評価

Disappointed at first/company Very Helpful

Ordered gravel bike bar tape, package came open and tampered with part missing, was just going to write it off and not use again. But they have kindly sent another one. Thankyou

2023年3月3日
自発的なレビュー
3 Peaks Cycles | Bike Shop & Cafe ロゴ

3 Peaks Cycles | Bike Shop & Cafe からの回答

Hi Dan - why on earth didn't you give us a call if there was a problem before leaving this review!? I'm not sure what's happened but there's a new one on its way to you :)

5つ星のうち1の評価

Steer clear it’s not worth the hassle

Are absolutely useless waste of time order the bike through V12 finance got confirmation on the Friday saying thank you for your order will be dispatched in seven days only to have a phone call on Monday saying we will have to cancel your order. No explanation. Apart from we made a mix up would never even dream of using theses guy’s again I paid £800 and deposit. Have my finance agreement signed ready to go. I’m going to have to speak to the finance company to try a get this search removed as it will show on my credit file. It’s a big joke stick to the bigger companies if I was you or it will cost you just like it did me!
(Their response says it all once they realised they said! it was 4 days later not straight away. Plus you say I tuck it fine an seemed happy you could see that over the phone? Gutted I was but you never left me much choice hi where cancelling your order we made a mistake. Did you expect me to say no your not lol the company is a joke me an V12 finance did a quick Google search I noticed you still have the bike’s up for sale on eBay an on your site at a higher price disgusting

2023年1月27日
自発的なレビュー
3 Peaks Cycles | Bike Shop & Cafe ロゴ

3 Peaks Cycles | Bike Shop & Cafe からの回答

Hi Alvin. Thanks for the feedback, you must be very frustrated and I'm sorry your experience could have been better. Your comments and issues leading up to them have been discussed at length - we want to ensure situation like this doesn't arise again. We have many happy customers and we work really hard to achieve that. If you'd like to pop into store for a coffee and a chat we'll see what we can do about getting the bike you wanted at the price you wanted.

5つ星のうち1の評価

Unhelpful shop

Small group of women doing Way of the Roses, coast to coast.
Stopped here for help to replace bike brake blocks and buy spare parts etc.
Unfortunately the two male members proved to be most Unhelpful and patronising!
I suspect if we had been male we would have received a more helpful response.
Ps. The shop at the time of our visit was virtually empty and it wasn’t just the fact that the staff couldn’t be bothered to help fix the brake blocks, but generally the condescending attitude towards us.
I certainly won’t be recommending or visiting this bike shop again.

2022年10月18日
自発的なレビュー
3 Peaks Cycles | Bike Shop & Cafe ロゴ

3 Peaks Cycles | Bike Shop & Cafe からの回答

We're sorry you feel this way but this simply isn't true. You guys all seemed like a happy bunch who we helped to the best of our ability, regardless of your gender and I wasn't aware of any issues. Implying we have sexist attitudes isn't cool and isn't true.
We were unable to repair your bike on the spot as there were already bikes being repaired that had been booked in. The suggestion we couldn't be bothered is also untrue.
We'd like to suggest chatting to the owners of a shop before leaving a review like this next time.

5つ星のうち5の評価

All good. Glad to support a small business.

I was looking for a new saddle and grips to upgrade my wife's bike and found the specific products I wanted buy here. I phoned the shop before placing an order as I needed some guidance regarding sizes and compatibility of the products I required. I spoke to Alistair, who I found to be most knowledgeable and helpful with advice. They had everything I needed in stock. The order was dispatched next day and Royal Mail did the rest.

So, all good, plus, I don't feel so guilty for shopping online when I know that I'm supporting a small business running a real brick and mortar retail outlet.

2022年9月3日
自発的なレビュー

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