3 Peaks Cycles | Bike Shop & Cafe レビュー 

79
•
TrustScore 5段階評価の5

4.8

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brilliant customer service sorting out a warranty claim on a pair of cycling shoes. Highly recommend. Thanks Jon

5つ星のうち5の評価

Excellent customer service I contacted them about an issue with my order and Mick responded very quickly and sorted everything out immediately. Friendly, helpful and straightforward service — couldn'... もっと見る

5つ星のうち5の評価

Fabulous independent bike shop and cafe in the heart of Settle. We dropped in for a leisurely coffee and cake (but there’s a selection of savouries too). Left with our arms full after getting some e... もっと見る

企業が回答しました

5つ星のうち5の評価

We popped in whilst on holiday with our little dog Missi for breakfast . We where warmly met by the owner who later give me some good advice if I was heading down the battery bike route ( once older... もっと見る

企業情報

  1. 自転車屋
  2. カフェ
  3. 自転車レンタル サービス
  4. 自転車修理店

当該企業による記述

3 Peaks Cycles is an independent cycle shop, cafe and cycle hire centre situated in the Yorkshire Dales town of Settle in North Yorkshire. We first opened in 2008 and stock a wide range of bikes, parts, accessories and clothing from a fantastic range of brands. We are currently a Genesis, Cube and Ridgeback Kids dealer. Our cafe is downstairs at the back of the shop and is open 7 days a week. A full menu is available and offers something for every appetite from a full breakfast to coffee and cake. We have a range of electric and gravel bikes to hire. Reservations can be made via the booking page on our website. We also have a cycle workshop with cytech certified mechanics. A range of service options are available.. We're open 7 days a week and our small but friendly team are on hand to answer any questions you may have.


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4.8

優良

TrustScore 5段階評価の5

79件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(79)

過去12か月のレビュー数: 29件

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5つ星のうち3の評価

Get the right bike!

We agreed £35 for 4 hour hire of a four year old DMR Diamondback LUX 27.5 HT EMTB but due to a comms breakdown I accepted a new Benno step through E-bike. After 30 minutes I took it back and the guy upstairs immediately brought me the DMR bike. The next three hours up Giggleswick Scar, Feizor, riverbank to Horton and back over Malham Moor was brilliant!

2022年8月31日
自発的なレビュー
5つ星のうち1の評価

Just ordered on 21 march 4pm a bosch…

Just ordered on 21 march 4pm a bosch chainring 20t with express 24h delivery and still not arrived on 25 march,just i tried to contact with support and they linked the website webpage for not guaranteed that time but i expect maxim 3 day delivery and not 1 week or more.Also couldn't log back to website for check my order where is it ,i tried to create a new acc but wasn't there my order with same email adress this was a nightmare.Just they sent the tracking information later after my message to them :(((( My advice if you can just order from somewhere anywhere else because no will arrive your item even in one week with express royal mail delivery.

2022年3月25日
自発的なレビュー
3 Peaks Cycles | Bike Shop & Cafe ロゴ

3 Peaks Cycles | Bike Shop & Cafe からの回答

Hi Bihari. Thanks for the feedback. We're sorry you've not had a great experience. We've looked into your order which you placed at 16:20 on Monday 21st. It was indeed delivered on Friday 25th at 09:48 as you can see using tracking number KN191159565GB .

We do our best to manage customers expectations with the info on our delivery page. It's also worth noting we now use DPD to deliver our orders.

5つ星のうち5の評価

Made a small online purchase of a neck…

Made a small online purchase of a neck warmer to collect the following day. Mick emailed me in the morning to apologise for it now being out of stock. I called in the shop and he let me chose a more expensive one at no extra cost. Much appreciated.
Excellent customer focus from this independent and well stocked cycle business…and the cakes looked pretty tempting too !

2022年1月15日
自発的なレビュー
5つ星のうち1の評価

Not using again

Might be different face to face but very poor service ordering a bike for delivery. Customer service is non existent. No email to confirm the order. No tracking details provided until requested. Courier didn’t even collect the bike in the same week as it was ordered (on a Tuesday) and it still hasn’t turned up at the end of the following week. Staff member I spoke to seemed to think it was acceptable that it’ll turn up in “a few days”. It’s like dealing with children.

2021年4月9日
3 Peaks Cycles | Bike Shop & Cafe ロゴ

3 Peaks Cycles | Bike Shop & Cafe からの回答

Hi Mike. Sorry you feel this way. We're a really small business and so our absolute best to provide really great customer service. Going to the effort of leaving a 1-star review for a tiny bike shop hundreds of miles from where you live is a bit rubbish. We could have resolved this over the phone. We have hundreds of happy customers so your experience is really out of the ordinary. We can only apologise. As stated on our website bike shipping is between 5 and 10 working days from when your order was processed but we try hard to make this happen much sooner. Your bike was dispatched within this time. Please accept out apologies for not making the tracking information clearer.

5つ星のうち2の評価

Unwilling to discount rental for a bad day due to repeated bike punctures

Rented two bikes from here, one of which repeatedly punctured for no apparent reason. No repair kit issued by shop as per its offtherails website (only later found they had more than one site) hence we ended up mostly spending our time waiting by the side of the road for the manager to repair it himself. Although happy to pay the majority of the full amount, we felt we deserved at least some kind of discount for the problematic bike tyre but this was refused by the manager.

2015年10月19日
自発的なレビュー
5つ星のうち5の評価

Excellent buying experience

I recently purchased a Ridgeback Voyage Cycle from 3 Peaks. I particularly wanted one finished in Gloss Black as the 2015 model is now Metalic blue. 3 peaks still had a few in Black finish and also on offer as well!
I managed to save approximately £180 against the 2015 price. The delivery service was super fast and considering it was coming from Yorkshire to Wirral on Merseyside I was really surprised at how quickly it arrived. The staff were extremely helpful and I would recommend 3 Peaks as First Class. I would definately buy from them again. I am extremely happy with my purchase.
Me J Tesseyman, Wirral.

2015年3月17日
自発的なレビュー
5つ星のうち5の評価

great shop

Fantastic and personal service. Staff are very knowledgeable and helpful. I have bought many items from here and never been disappointed. Thoroughly recommend the shop.

2015年3月14日
自発的なレビュー
5つ星のうち5の評価

Bike ride saved

Thanks so much for sorting out our mechanical issues on our recent trip to the dales it saved out ride. Top service and couldn't have been more helpfull!

2015年3月13日
自発的なレビュー

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