4 Living レビュー 610

I have been waiting on my order for 3 months. I ordered a garden table, bench and 4 chairs. They delivered the table and bench after 6 weeks, but still have not delivered the chairs! I have rang the customer service plenty of times, no-one ever answers.. I have chatted on their live chat countless times, and I always get "it will be shipped soon".. and then no follow up update. My emails largely go unresponded to.

To Anja [4LIVING.EU]
I've checked your new DPD Tracking reference, and it says "Non Conveyable (large)"... It means that the product can not be transported because it's too large. So, there must be a mistake, because 2 Ethnictaft Glass Trays are not that large... I´m done with your arguments and cheap talk! I want my money back! Please tell me what you need to proceed with the refund, as soon as possible, because I want to close this long lasting infortunable subject, since 2025/12/22, until the end of April (remember I,m moving to another city)! Hope to hear from you, today!

I sent several emails and the contact form on the website asking about the status of my order and have not received any response.
There was not a single letter about changing the order status or a payment receipt.

Update:
Since, following my review here, they finally replied to me personally via email and sent me an order status update a few days later, I am raising my rating by one star. I will update this information and my rating accordingly, depending on further feedback, delivery performance, and the quality and condition of the products.

Order for an oak table was placed on 10 February. The items are made to order so a few weeks is normal for delivery. Was unable to accept the first delivery date, it was simple to reject it and another delivery was offered about a week later. Item arrived on 27 March with no issue about 6 weeks total. The table was well packaged in excellent condition and easy to assemble (legs only). I would buy from 4living.co.uk again.

Great service from start to finish, always kept us informed of our sideboard order, friendly team, with a special mention to the delivery team who went far and beyond.

I placed an order for a table with four living over five weeks ago. At the point of order the table was supposed to be delivered within 7 to 10 days it’s been three weeks and they’ve just been messing me around,you you can’t get through to them over the phone, there’s a chance Service where they just tell you exactly what they want you to hear and don’t follow through or follow-up on anything that you agreed on the chat. Do not use this company. I am now trying to get a refund, but I still can’t get through to them. I’m going to contact my credit card company.

I ordered a floor lamp months ago and still have not received it. A few days before I was scheduled to receive the order, I received one email update from their team, informing me that the delivery date would be delayed for another 14 working days. At present, a week has passed since the new deadline, and despite emailing them multiple times before and after the new date, I have received zero responses, which I find very suspicious, unprofessional, and disrespectful.

Kept us informed all the way.
First class experience.

I’ve bought 2 different Ethnicraft items from 4living over the past 18 months and I’ve been super impressed with their service and value for money

Have sent three emails asking for the status of my order. It has been more than a week since the first. No answer.

Haven't received order
Won't answer phone

not received the item yet. It's been a month and a half now since we placed the order

Been waiting for weeks but item still not delivered. No correspondence about a delay

I keep getting asked to review a product which I’ve been awaiting for ages. They don’t respond to queries unless you go online. I’ve now had the same reason for delay given at least twice & am losing patience & confidence that I’ll ever see the item. It’s odd as some customers are delighted, but I’m absolutely not.

Unhappy with how my item was delivered. Delivery was already delayed due to Christmas. I understand that but my item came with complimentary white glove service. The item was delivered fully put together however no one offered to unbox the desk, put in the room I wanted and take away all the rubbish. A bit upset as the item has is incredibly heavy to lift and move on my own.

Very nice bok table by ethnicraft and good service from 4living

This company over promised and significantly under delivered. When informing them about my experience in writing they only provided excuses and completely ignored my request for material compensation for the failure to deliver on time, failure to provide the stated materially valuable complimentary services and items associated with the order and finally the significant distress caused by the eventual delivery.
Based on this experience I strongly suggest finding other companies that trade in the same items as sold by 4 Living.

Good product

This has been one of the worst companies to deal with. Such poor communication and misinformation from emails and the online chat. I was in contact before placing the order after reading other reviews about delivery but decided to go with them anyway, was told it would be delivered before Christmas. Week before Christmas I got in contact to be sure - was told yes would still be delivered. An hour later I get an email saying it would be delayed 10 working days, online chat said this was incorrect. I got an email to say table was in the warehouse ready for delivery, 4 days later I get another email telling me the order has left Belgium and will be in the warehouse in 5 days.

A really frustrating company to deal with and seems like blatant lies from the team.

If this company manages to remove this review too, then it'll be the third they've succeeded in having removed.

Do not buy anything from them.

Hi Sophie Whiting,

4living has flagged your review because they don’t think it’s based on a genuine experience.

To ensure that reviews on Trustpilot reflect genuine experiences, we have guidelines about who can write a review and when. In this case, your review seems to go against these guidelines, so we've taken it offline.