As stated in other reviews - I wish I had read them before ordering from here! I returned my entire order to them - items completely unopened, but only received a refund for half the ordered. I’ve sen... もっと見る
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Really disappointed with quality of some of these products after washing. Have ordered a few items from this brand and initially really loved all items, however I have two skirts that I have brought,... もっと見る
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Ce site est tout simplement une escroquerie. Des frais de livraison de 20 euros pour la France, et si par malheur la taille n'est pas conforme (j'ai commandé du 38, c'était trop petit), le retour vo... もっと見る
企業が回答しました
My new favourite brand! First time ordering from 4th and it absolutely won’t be the last. I’ve ordered a mix of things, dresses, shoes, swimwear and every item has exceeded the other in quality and... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
連絡先
Manchester, 英国
- customercare@4thandreckless.com
- www.4thandreckless.com
2.6
期待以下
1234件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bad customer service
I’m trying to send it back to get a smaller size
The order number is wrong and there is no answer from the company
2022年11月9日
4th & Reckless からの回答
Hey Ida,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
black oversized sequin shirt
Lovely black oversized sequin shirt. Needs a cami underneath but looks fabulous
2022年11月7日
4th & Reckless からの回答
Hey Robert,
Thank you for taking the time to leave us such a nice review.
We are so glad to hear these amazing comments! The team here at 4th & Reckless is thrilled to hear such good feedback. X
Many Thanks,
Katie
4th & Reckless
Énorme arnaque
Ce site est tout simplement une énorme arnaque aux pratiques illégales. J’ai reçu des vêtements taillant très petits et pour une somme de plus de 150€. Le site vous empêche de renvoyer votre commande en prétextant un « bug » qui dure en réalité depuis des mois. Au début, ils vous disent par mail qu’ils reviendront vers vous mais finissent par ne plus vous répondre. Ne commandez pas
2022年10月7日
自発的なレビュー
4th & Reckless からの回答
Hey Laura,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed! x
Average satisfaction
Lovely clothes, not the best quality. I found the dresses to be too short for size M. Small upper body and curvy bottom. The models on their socials are tall skinny girls with suuuper long legs and I couldn’t relate at all. Dress would lift up while i was walking around the house trying it on..
2022年11月11日
4th & Reckless からの回答
Hey Mon,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future! X
Kindest Regards,
Katie
4th & Reckless
Can’t wait to order again 🤩
Amazing quality, everything feels so expensive and the pieces are gorgeous one offs that I’ve never seen anywhere else 🤩 Customer service got back to me really quickly when I had a question about sizing. I got loads of compliments when I wore my 4th & Reckless dress out, will definitely be making another purchase x
2022年10月29日
4th & Reckless からの回答
Hey Jade,
Thank you so much for your lovely review! We are so glad you had a positive experience with shopping with us💕
Kindest Regards,
Katie
4th & Reckless
Great quality, fit and style
I managed to get exactly the outfit that my daughter wanted for Christmas - a dark-coloured trouser suit with a waistcoat - which I couldn’t get anywhere else online or on the high street. The delivery speed was excellent. The items were carefully packaged and both look and feel great quality. They fit beautifully. Everything was exactly as I’d hoped for. I will definitely buy from this company again.
2022年11月4日
4th & Reckless からの回答
Hey Hayley,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
4th & Reckless からの回答
Hey Farwa,
Thank you for your review and I’m sorry to hear about your bad experience. I can see that our dedicated Customer Care team have reached out to you to assist with this matter. X
Kind Regards,
Katie
4th & Reckless
Beautiful skirt but way too short and…
Beautiful skirt but way too short and I’m only 5ft 1
2022年11月3日
4th & Reckless からの回答
Hey Sarah,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future. X
Kindest Regards,
Katie
4th & Reckless
Customer care ignores my emails and so I can't return expensive item
I have been trying to return an expensive jacket for two months now. At first the support was very friendly and responded immediately. They et me know that there was a problem with returns and you would let me know when it was fixed. However, it has been two months and I still have not been able to return it. I have sent multiple emails asking for help but now the customer service does not even respond to my emails. This is incredibly unprofessional, rude and disappointing. A problem with returns is of course a possibility but the fact that the customer care is not even responding to my emails anymore, and therefore I cannot return an expensive item, is not acceptable.
2022年11月9日
自発的なレビュー
4th & Reckless からの回答
Hey there,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed! x
I’ve emailed 3 times
I’ve emailed 3 times , over a week ago.
Bought 3 items and need to return a smaller size but the item number is saying wrong so I can’t get a return label.
Customer care just saying we will be in touch
1 week later still waiting to send back the trousers and I go away on Monday so very frustrating
2022年11月2日
4th & Reckless からの回答
Hey Jeanette,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Extremely poor customer service
I sent a message about returns over a week ago and have still heard nothing. I'm stuck unable to return an item because the system isn't recognising my order ID. Really unimpressed with service so far & hoping someone will contact me ASAP to fix this.
2022年11月8日
4th & Reckless からの回答
Hey Deborah,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Worst experience with a company
I have been reaching out since September 24 2022 for a return due to a defective item and other items that don’t fit. I was told their return portal is down and will be fixed and they would extend my return date until then. Return portal has been down for 2 months now and no matter how much I reach out, customer service won’t respond. They don’t uphold their return policy and will dodge any real way of solving the issue. They are essentially stealing your money. Do not order from this company ever because they have poor quality products and a sketchy/ nonexistent return process.
2022年11月4日
自発的なレビュー
4th & Reckless からの回答
Hey Gina,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed!
Katie,
4th & Reckless
Do not order from this company
Do not order from this company. Sent back returns with proof of delivery and no refund still.
2022年11月7日
自発的なレビュー
4th & Reckless からの回答
Hey Amber,
Thank you for your review and I’m sorry to hear about your bad experience. I can see that our dedicated Customer Care team have reached out to you to assist with this matter. X
Kind Regards,
Katie
4th & Reckless
Echoing all the reviews below.
Echoing all the reviews below.. after many attempts to return my item the portal does not work and I have had no reply from customer services for over 2 weeks despite their email saying 3-5 working days.
I have also attempted to make contact through socials but that’s when i realised other people were experiencing the same problems as me.
It looks unlikely that i will ever be able to get a refund for the £130 worth of clothes which is super disappointing as I loved the brand.
2022年10月19日
自発的なレビュー
4th & Reckless からの回答
Hey Laura,
Thank you so much for your review & so sorry to hear this.
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
LOVEEEEEE
I finally a brand with exceptional cutting , fitting and quality. I love everything I purchased , I went from thinking power suit is just not for me to I own 4 of them now x Also the other items I bought for just like my skin I felt beautiful and confident again thank you xx
2022年11月5日
4th & Reckless からの回答
Hey there,
Thank you so much for sharing your positive experience with us! We are super happy to hear your feedback and the team are thrilled with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
Received a wrong item!
2022年11月3日
4th & Reckless からの回答
Hey Zina,
Thank you for taking the time to leave us feedback, sincerest apologies you received an incorrect item💔
Our dedicated CC team has come back to you regarding this on email now.
Kind regards,
Katie
4th & Reckless
Excellent quality product.
Saw two pairs of trousers on a shopping haul blog which looked lush so ordered them. I can say I was not disappointed. Quality of both pairs are excellent. Super happy with them, the service and promt delivery. I would recommend 4th & Reckless.
2022年10月21日
4th & Reckless からの回答
Hey Linda,
Thank you for taking the time to leave us such a nice review.
We are so glad to hear these amazing comments! The team here at 4th & Reckless is thrilled to hear such good feedback. X
Many Thanks,
Katie
4th & Reckless
Best dress Iv ever bought!
I got the velvet sequin dress and I can not put in to word how nice it actually is! The fabric is such good quality and the fit is amazing!
2022年11月1日
4th & Reckless からの回答
Hey Natalie,
Thank you so much for your positive rating. The team here at 4th & Reckless is thrilled to hear such good feedback!
We are looking forward to you shopping with us again in the future. X
Kind regards,
Katie
4th & Reckless
Long time customer and always get…
Long time customer and always get amazing service and items ✨
The outerwear is 10/10
2022年11月4日
4th & Reckless からの回答
Hey Amber,
Thank you for leaving us a review, the 4th & Reckless team are super happy to hear this🤍
Many Thanks,
Katie
4th & Reckless
Gorgeous clothes and amazing quality
Gorgeous clothes and amazing quality! ordered from the party collection and honestly my new favourite pieces.
Had to return the bralet as it was too small but was super easy compared to other reviews
2022年11月1日
自発的なレビュー
4th & Reckless からの回答
Hey Ottilie,
Thank you for taking the time to leave us such a nice review. We are so glad that you loved shopping with us! X
Many Thanks,
Katie
4th & Reckless
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