4 Wheel Parts レビュー 

terrible service in Miami , they put you in hold and nobody call you back.

Bought parts from this company and had to return 1 part..they have put me through the ringer to get my money back. They do not return any messages. When I do reach a human they put me to number that No one answers and recording says call back later due to numbers of calls..I will never buy another thing from this company.

I appreciate that four-wheel parts takes the time to answer my phone calls almost daily while mods are being done. Buy enlarge I think they try their best, I’m sure everybody has questions about how their 37s are going to fit on stock axles… sure, I wish they had the power to materialize Mickey Thompson tires in time for my camping trip this weekend, but fu&$k, I get it things take time these days.
I will continue to give them my business.

I ordered a set of tires for a mud truck with over a $2000 price tag the web site said in stock Ships today after a week of waiting I looked and my order still had not shipped so I called corporate and waited on hold for over a hour to be told the tires I ordered were not in stock and they were infact backordered contradicting the web site I was the told simply the web site isn't kept up to date. I will not and will tell everyone in my circle to not use 4WP for any other purchase going forward this has been the absolute worst buying experience from a company online period

I placed an order. Got a notification it was accepted and my PayPal was debited. The E-Mail receipt said to wait 24 hours to check status. So.....I waited.
When I checked to order the next day, it had a banner saying there may be a delay in shipping. Waited another day and same thing. When I inquired on the shipping, I got a response saying they cancelled my order.
Other sites tell you if the part is available, so that is why I went to 4WP.com. If they had that banner on the site before I placed the order, I would not have done business with them.
Found the part on another site who actually shipped them.
Sorry 4WP, I do not think it is good business to cancel an order when the customer requested shipping status

Ordered some parts and tires through 4 wheel parts a little less than a month ago. Was initially told that my tires would need to be ordered from another store as there were only 2 at my local store. After all, their website did say to call before placing an order due to their limited inventory at that location. I did exactly that and was told that if anyone did place their order before me when the system updated that they would just refund me the money for the tires or I could go with something else. No problem. Inventory systems are buggy like that. I know because I work in logistics. So after I placed my order I called back and was led to believe that I had gotten to them first and would have 4 tires after the other 2 were shipped in from another store. That was not the case. After tracking my order through the link on their website I saw that the tires were delivered to their store further upstate. So I called and asked about it. Was told they are still getting me two tires in that they would be there within the week or something like that. Its hard to keep track of the whole thing due to how many times I was told something different. Turns out they were still going to need to order me two tires the next time I called. Asked them to just give me the next level up tire for the same price for the inconvenience. Was told to call back the following monday to speak to the manager because only they cold approve that. I called back monday, got the manager, who just transferred me to the guy I talked to a few days earlier who told me that they dont do that. I asked for a discount on the mount and balance due to the inconvenience and being told several different things. They don't do that either. So I called a friend at discount tire who had the tires on hand and matched the price with more services attached to the tires than 4 wheel parts. So I called back and cancelled my order for tires through this store. I had also ordered a rim to replace a broken one on my truck. I picked up the other parts on my order a week ago when I thought I was still getting tires and told them I would get the rim at the same time since they were installing them. Well today I go to get the rim so that I can get the tires mounted at the discount tire store tomorrow and the rim that apparently was received in was all of a sudden nowhere to be found and I was told that I wouldn't get one until next week on Monday since they had to reorder it. So now I need to cancel my appointment to get tires because they have no idea what their actually inventory is. On top of that, nobody actually cancelled the order for the tires for me to get my money refunded back to me. The gentleman at the counter went ahead and did that for me today so I have to wait for my money longer than the 3 business days I have already waited out of the 3-5 business days I was told it should normally take. Despite all of this the people I have dealt with have been very polite and apologetic. They are short staffed like everyone else, and I understand that inventory systems are not always accurate. Especially for bigger corporations. But this is a lot stuff gone wrong for one simple order. Even though they are nice, nobody has proven to be very accommodating or willing to ensure their customers are satisfied with their experience. No discounts offered, no rushed shipping, no effort to truly make me feel like a valued customer. Especially after wasting the gas to drive all the way back up there. I will not be shopping at 4 wheel parts again. I have zero confidence in their ability to actually deliver on a purchase. I dont understand why the other tire places I call have hundreds or thousands of these tires laying around in warehouses but 4 wheel parts cant source 4 of them throughout the entire united states.

Horrible experience. Terrible customer service. Zero care for customers. I hope someone is influenced to take their business elsewhere and avoid the trouble I experienced over the past 8 months. Spent over $1400 on a part. No indication that the part was not in stock. Contacted customer service many times and waited on hold for around an hour each time. Sent a dozen or so emails. Most went unanswered. When they did answer they lied about having updates just to get me off the phone. They just said "2 more weeks. 2 more weeks" for 8 months. Now I have been trying to get my money back for more than a week and I can't get any response to that either. 1 star is too many for this garbage company. I hope you take your business to one of their many competent competitors as I intend to do.

Bought a lift for my 02tj it took 3 months to put it on . Crash put the wrong lift on my jeep . Cut my ne exhaust off said they couldn't put it back on. Had to take else where to get welded back on . Threw front track bar away had to buy new one with no knowledge it was bad. Bought tires an wheels off them needed an alignment they set tow so far in it wore tire to half tread after driving a thousand miles. Then had sway bar disconnects so bent could not even get them apart so I can four wheel. They also jammed my four wheel drive linkage when adding my new skid plate that came with the long arm lift kit said it work in four wheel drive an it never did . My bill was around 6 thousand an change since the jeep was at 4wheel parts Pittsburgh my jeep is very unsafe to drive . An for as much as I spent should be able to drive it safely . This is a company that does not stand behind their work an actually should not be in business for the way they treat their customers an their vehicles. Please look into another four wheel shop been buying from them for 25 years an I will stop buying from them . Thanks for the quality work 4wheel parts Pittsburgh . Customer #1555295

Really impressed with the leveling kit and the KO2s. I thought I would experience more road noise and a stiffer ride but I was amazed at the quietness and my truck is still comfortable to drive. Ran 75mph on the turnpike on the way home.Glad I had the brakes done per your suggestion.

You like near death experiences and a handful of broken wheel studs. Sure, then go to 4 Wheel Parts.

I have been using 4wheel parts for my Jeep needs for 10 years. Always have had a good experience. I have only used their service department 2 times. I recently put wheel spacers on my hubs and one month later went to 4Wheel parts for new tires. Knowing that after a couple hunderd miles you had to recheck the torque specs I thought this was a good order to do this in. I requested that they check specs of the wheel spacers while changing the tires. They assured me that they alway do that. Fast forward a couple of months and I was noticing a strange drift and bounce when I turned. I pushed on my back right tire and it moved. ALOT!!! I took off the wheel to examine and 4 of the 5 nuts that secure my wheel on my back rear tire broke off. I'm lucky to have caught it. They have refused to take responsibility and left the blame on me. You would think after spending thousands of dollars at this place that they would be somewhat appologetic for nearly killing me and who know who else and eat the $20 that it would cost them to fix it. I will NEVER EVER EVER go to 4Wheel parts again as long as I live. The disrespect I got on the phone just floors me.

Scam, stay away!!! They will take your money and then tell you they cannot get your part and to just wait. Impossible to cancel or talk to customer service. SCAM!!!!!!

Criminal enterprise. I bought a $98 part. They charge you immediately. Then tell you they don't know when it will be shipped. Trying to get them to credit you back is impossible. Keep you on hold for ever.

Placed a site to store order on 10/7/21. Still trying to get the part that was delivered broken replaced and it's 1/21/22. Communication has been virtually nonexistent. In the new world we're all living in, delays are part of life. Poor communication and repeated mistakes aren't. They finally shipped the replacement part last week. They shipped it to the wrong address and never asked me for my address. After I corrected that with the shipping company, today, they delivered an entire replacement drawer, not the replacement top I needed and have in writing from them was shipped. I suppose they are probably an okay store if everything happens to go right on your purchase, but it seems to me that as soon as anything goes wrong, they ignore, deflect, and just hope the customer goes away. Not the service I expected when ordering two separate ~$1k arb drawers from them.

I had intended for them to install the drawers, but after they never (still have never) responded to that email to the address that they specifically requested I send the pictures to, I installed them myself. As I have chronic back problems, that cost me far more than having them do it. Overall, I'd give them 0 stars if I could.

I reviewed this process two months ago on 4WheelPart's own website using similarly professional language and they "moderated" the review and refused to post it. They seem to be one of the least honest and communicative businesses you could deal with.

After 7 weeks of charging me for rims I just got a notification of my order canceled! I had spoken to someone 3 times on my shipment and they always had an excuse and today it was discontinued leaving me hanging without my refund oh wait … another 5 business days . Sad sad irate I have to start over with another company of course. I would never pre pay again!

Terrible Customer Service is a common theme for 4wd Parts! It's because their Customer Service Department is terrible. Super Dismissive, did not except fault and actually gave me a hard time for the expectations I had. Their shipping time is way off! I can accept delays, I can accept slow response times but where I have issue is the email in which they replied,
"Hello Mr. Greg, The tracking for your order shows updated scans with an estimated delivery of November 20th. This rare does occasional occur. As long as there is movement your package is on the way. We thank your for patience. -Adriana Luna"
This is Copied and Pasted from the email they sent me!
First off, invest in a Grammar app. How embarrassing! If I were a business owner and that was how my Customer Service Rep replied, they would be talked with on how to treat my customers. Then I would invest in spell check for them.
I realized delays happen, but what doesn't happen is having your part shipped out and get within 1 mile of your house only to end up in Nebraska (1000 miles away) 1 minute later. I asked for her help in figuring out how that could happen and the above quoted email was her response!
Insane!

First the tires I paid in full for and ordered took about three weeks to get then when they installed the new tires on brand new rims the weights were put it on crooked and hanging off the rim in some locations, I lost some weights in the first week, also when mounting the tires they gouged up all four brand new rims on the inside.

I bough a 900.00 lift kit for my Wj.Box was missing parts1.The directions and illustrations Absolutely horrible.And the technical assistance absolutely the worse bs I ever delt with.Never will recomend this brand or company again.

I should’ve read the reviews.
I called to make an appointment for a wheel alignment and they charged me $85 (half of the wheel alignment cost) over the phone.
That should’ve been red flag number one but I proceeded because I needed it.
I dropped off my jeep and within 2 hours I received a call stating I needed ball joints and replace the drive shaft for $1550.
I declined to proceed with their recommendations and just requested a wheel alignment. Well, they said they couldn’t do a wheel alignment and charged me for a vehicle inspection instead which ironically was the same price as a wheel alignment.
How convenient.
So I wound up paying $164.27 for 3 pieces of paper.
I should’ve known better to bring my jeep there.
Oh, and no military discount because it was labor.

Wish I had read their reviews before I ordered anything from 4Wheeldriveparts. Ordered safety chain hitches for the bed of my truck in May 2021. After about a month I sent emails on my order. Stated the parts were coming from the manufacture. In August I received three trailer jacks from one of their suppliers, which I did not order. I called the number on the label and they sent me a return label and had the postal come pick up the jacks. Since then after contacting 4wheelparts, I’ve had to send them the emails on the returned package and jump through hoops to satisfy them. None of this being my fault. I’ve canceled my order and just wanting a credit back to my card. They keep saying they are waiting on the other company to release the credit. Duh! I didn’t order anything from this other company, I ordered from you! This shouldn’t be my problem! Now it’s late October and still no refund!

The staff at 4wp need to remember that there are many alternatives to them. Take care of your customers. After a number of attempts to get 4wp to remedy a delivery that originated from their warehouse (which I had to prove) they still wouldn’t make it right, so I returned the broken order and went elsewhere. Important to note In addition to the lift kit I ended up spending $1k more that would have gone to 4wp had they shown a tiny amount of customer service.

My days of shopping with 4wp are over. Too many alternatives that value their customers.