7879 

After my last posting 7879 contacted me to quote a 30/1/26 delivery date. They did not offer me any contact details for 7879. Since that time I have had 5 e-mails advising from them all advising that my order was at "stage2 production" and confirming the 30th Jan delivery date. I have had no further communication from them and the order has not arrived. Strongly suspect that this may be some kind of scam.....

It has not arrived and 2 weeks late Please contact me by phone 07730 931505, Whatsap or messenger to explain the problem. I have checked Junk and deleted e-mail files and also our corporate Spam filter but there is no sign of any 7879 correspondence.
If this is not possible please advise telephone number for you customer support and confirm good e-mail address.

No contact from 7879 after PO acknowledgement and no response to any e-mails requesting delivery e.t.a.
Currently waiting for delivery details on ear-rings from 8th December 2025...
I contacted 7879 on 2 of 3 previous orders but, again received no information until DHL/Diamond contacted me for delivery.
Ref PO
Order #3581 confirmed 08/12/2025
Gary Morrison
46 Summerhill Park, Bangor, Co-down Northern Ireland, UK, BT20 5QQ

My patience with this company is exhausted after spending £1,200. Additionally, a £29.99 fee is required for Shipping Insurance, and a Lifetime Warranty is expected upon purchase.

Expect no satisfactory service unless you possess a printer.

I bought a cross; no certificate or detailed receipt was included. I decided to return the cross for an exchange.

Upon trying to return the cross. I contacted the company and received an email asking me to print a return label. I let them know that I don’t have a printer. They declined to arrange a courier pickup from my location.

In total, I have three items on back order.

I reached out to them through email five times, kindly requesting detailed printed receipts for my one silver and two platinum items, as well as certificates for my two platinum items on back order, since I don’t have a printer.

I'm shocked and disappointed by the responses I received when they declined this simple task.

I tried explaining why I need printed hard copies in great detail, but now it feels like my emails are being ignored.

Because I was met with silence and complete disrespect when I made a small request, I have no choice but to seek a full refund, including Shipping Insurance, and a Lifetime Warranty.

The quality is exceptional. The only disappointment is that it didn’t arrive in time for Christmas.

Iorderred on Nov 12 and its now1/2/26 and

Beautiful chain,it took a while to get here but it was worth the wait. This was due to new shipping charges. However with the help of your staff it finally arrived.

Updated review-Jan 3, 2026

I ordered an 18-inch 24-karat gold box chain necklace, but the necklace I received measures shorter than advertised. The invoice clearly states 18 inches, so this was disappointing, especially since it was purchased as a gift.

I also had to pay $237.88 in duty/tax charges upon delivery, which added to the frustration given the item was incorrect.

That said, after I left my review, the company did reach out and has been communicating with me to investigate the issue. They requested measurement photos and have indicated they will assist once the length is confirmed, which I appreciate.

While I’m still waiting for a final resolution, I do want to acknowledge that their customer service has been responsive and appears willing to address the problem. I’ll update this review again once the matter is fully resolved.

Firstly, I would like to thank you for allowing me the opportunity to provide feedback. The anchor pendant is well made with attention to detail and quality. I shop with confidence and trust at 7879.

Beautifully made piece and good level of service and communications, though I would prefer someone at the end of the phone.

This is the only brand I trust to buy elite quality jewellery from, as well as it being an investment each piece is carefully crafted and looks beautiful, complimenting anything I wear. The information you receive on the history of the brand and their knowledge is clearly and concisely explained. You’re not just buying jewellery, you’re being educated on the complexity of the pieces you acquire. It’s truly an all round experience being a part of the 7879 family.

I would like to thank Anne for understanding my frustration. I was able to recover my refund. Although their jewelry was I thought would be a great investment, it didn’t work for me. The wait of just receiving a simple pair of bullion square earring was not worth waiting that long. I am only giving a 4 star because I received my money back after I decided and talk to Anne waiting that long of not receiving the order I made last November 2nd was not okay. Lesson learned. If it says pre-order, expect a very long wait, not 1-2 weeks it could be 2 months or even more. The update information you will receive will just disappoint you. Good luck to those who want to take the risk. Me, done deal, not coming back.

Arrived really quickly is excellent value for the weight and price.

Great service, was expected to recieve the order weeks after Christmas, but the item was expedited and arrived christmas eve without even asking. Looks great and the quality is apperant. Very happy with the purchase and the service. Much appreciated!

Stunning earrings! The craftsmanship on these star studs is flawless. Because they are 24 carat, the shine is incredible, and they don't irritate the skin. The packaging was also lovely. A perfect little luxury for everyday wear

The photos were misleading. I was disappointed in the actual look of the ring. Due to the highly polished mirrored surface scratches show very visibly.
The order tracker doesn't work and isn't fit for purpose
The ring scratches very easily. First one appeared within a week.

Review edited and adjusted.
The photos of what I ordered were confirmed to be of a different metal ( ordered silver and noticed the hallmarks showed platinum on the photos on the listing) it doesn't look overly polished on the listing and showed a matte like finish.

The response I received came across a little patronising.(Their response has now been amended but they mentioned how scratches add personality to the ring) I would rather have what was pictured then what I received that showed a matte like finish. I double checked the listing. It doesn't say that it's high polished anywhere. I don't respect liers.
Review edit post customer service reach out. 19/01/26
I was offered a call from the CEO (which I declined as that wasn't for me) a refund (with return of ring) and discount on my next purchase. I wasn't told anything about a return fee when a return was offered. I was offered this fee waived (and the discount on my next purchase) if I removed or edited my review more favourably when they had received the ring. It seemed disingenuous to change the terms of the refund after they had the ring.
Highly polished was noted in one of the sub menus of the listing (under size and fit). Its like they were trying to hide this detail under a different category but claim it's "clearly stated". I'm still against this as the photo of the ring in the listing should match what you receive. I'm not able to verify that highly polished was noted on the listing at the time of order via the waybackmachine due to it being noted in a sub menu which doesn't load. I want to take their word for it but they've been somewhat flexible with the truth

Update 20/01/26
Dealt with 2 representatives who were messaging me separately.

Initially I was refunded minus a £15 fee as I declined their new terms.
After thanking the second representative for their time and saying the £15 was charged and it was fine, this was refunded separately.
Thank you Shiana. Sorry if I came across as rude.

Ordered a platinum bracelet and the company failed to list on the order page properly that the bracelet is made to order so instead of being delivered within 1-2 weeks it would actually take 3-5 weeks. Which isn't ideal considering christmas is around the corner. Cancelled my order and asked for a refund. Won't be returning

Great company. Communication second to none. Even had the CEO reply to questions regarding the earrings I got. Would definitely recommend

Super service

Beautiful necklace and excellent customer service.

Just placed another order of this absolutely amazing website. I have bought previously and the quality was just unbelievable. So much choice of beautiful jewellery, just spoilt, it’s hard to decide! I can’t wait to make my next platinum purchase. I must just say, a shout out to Sach, the owner, he’s there to answer any questions you may have and advise, which he did for me, which made everything so much easier. Dropped him a txt and replied straight away, where else would you get service like that ! Thanks again Sach. You won’t be disappointed with anything you get from 7879. Best out there!

Beautiful quality and great customer service. If only the US government stops with the tariff drama. It was a surprise to get an invoice from DHL for additional tariff shipping charges - and understandable to pass it along- but something to keep in mind for budgeting.