A1 Blinds レビュー 

103
TrustScore 5段階評価の4

4.0

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5つ星のうち5の評価

The surveyor Shaun messaged us 30 mins before arriving. He was a polite friendly chap even taking the time to make friends with our Cocker Spaniel. Shaun was very knowledgeable, measured up our windo... もっと見る

5つ星のうち1の評価

We were giving this company another chance after they measured our kitchen blinds incorrectly. This time we were after a blackout blind for our bedroom and guess what…. They measured it incorrectly ag... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service from start to finish. Measuring and quote given for our new build property. Showroom staff were knowledgeable and helpful. Range of styles chosen and windows re-measured. Order place... もっと見る

企業が回答しました

5つ星のうち5の評価

Really happy with the service i received. Measuring appointment turned up on date arranged with a text confirmation the day before and a text warning 30 mins ahead of the arrival time as i had explain... もっと見る

企業が回答しました

企業情報

  1. カーテン ショップ
  2. 布地製品メーカー
  3. ホーム センター
  4. ウィンドウ トリートメント店

当該企業による記述

We are a leading supplier and manufacturer of blinds and have been creating made to measure window blinds for over 30 years.


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4.0

ほぼ満足

TrustScore 5段階評価の4

103件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(103)

過去12か月のレビュー数: 12

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5つ星のうち5の評価

Blinds

Great blinds fitting company no issue whatsoever i got recommended off a friend i would recommend this company to others didn't take long at all to fit 4 windows i got veritcal como balance 89mm blackout blinds plus very friendly polite staff would get them again when I move.

2026年7月7日
自発的なレビュー
5つ星のうち5の評価

The surveyor Shaun messaged us 30 mins…

The surveyor Shaun messaged us 30 mins before arriving. He was a polite friendly chap even taking the time to make friends with our Cocker Spaniel. Shaun was very knowledgeable, measured up our windows and let us see the difference in quality and prices. We decided to go with black out vertical blinds for 3 windows and perfect fit for our patio doors. We will leave another review after we have had the blinds fitted.

2026年7月7日
自発的なレビュー
5つ星のうち1の評価

Failed again

We were giving this company another chance after they measured our kitchen blinds incorrectly. This time we were after a blackout blind for our bedroom and guess what…. They measured it incorrectly again so the fitter (who comes between 8 and 4) left and said it needed to be remade. I asked for a discount for the inconvenience but I got a rude reply saying it was in the t&c’s. I asked to have a more definite time for the refit but was rudely told it was going to be between 8 and 4 and they weren’t prepared to do anything for me whatsoever. My advice is go elsewhere…

2026年6月12日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Dear Mr. Davies,

Thank you for taking the time to leave your review.

Firstly, please accept our sincere apologies for the inconvenience you experienced. We have thoroughly investigated the matter and found that the issue was the result of human error on our part. We have since addressed this internally to help prevent it from happening again.

Regarding your concern about not being able to obtain an exact appointment time, we do offer all customers the option of receiving a call approximately 30 minutes before our engineer arrives, as we understand that waiting in can be inconvenient.

As part of our commitment to continuous improvement, we also reviewed the phone calls relating to your booking. We are sorry that you felt our representative came across as rude. That was certainly not our intention; she was trying to explain our scheduling system and processes. Nevertheless, we appreciate your feedback and will use it to improve how we communicate with our customers.

We take full responsibility for the error and are genuinely sorry for the frustration it caused. Thank you for bringing this to our attention, and please accept our sincere apologies once again.

Kind regards,
A1 blinds

5つ星のうち5の評価

Excellent from start to fitting !

Back to A1 Blinds again because of the excellent service we have had previously- and once again are delighted with the entire service and blinds- great communication, received a call to say that the fitter was on his way and Andrew was so professional and friendly (even coping with our very friendly but vocal cocker !) Would not hesitate to recommend.

2026年3月28日
自発的なレビュー
5つ星のうち5の評価

A1 blinds excellent service,

Got blinds fitted today excellent service, fitted by Mark done excellent job so pleased went with a1 blinds, no mess and fit perfectly

2026年2月24日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you very much for the 5* review it is very much appreciated
Kind regards
A1 blinds

5つ星のうち5の評価

Good price fast service.

Good price fast service.
2 blinds fitted in 15minutes.
Fitter even cleaned up.
Big thank you to all staff & fitter.

2025年12月1日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Hello
Thank you for the positive / 5* review it is very much appreciated
Kind regards
A1 blinds

5つ星のうち1の評価

DO NOT waste money on this company

DO NOT waste money on this company !
Sold me some sand coloured blinds & failed to tell me they go pink /orange in the sunlight.
The women on the phone admitted they would not tell a customer about it so in other words ripping people off .
I will be going to trading standards & phoning my bank as the quality is absolutely terrible.

2025年12月2日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

We have reviewed the signed order, and I can confirm that we have supplied the fabric that was chosen by you, at the time of purchase.
Unfortunately, we are unable to take responsibility for the position of your window or the way sunlight enters your home. Sunlight can change throughout the day, and its direction, intensity, and angle can all affect how a fabric appears once installed. This is not something our Blinds Consultant would have been able to determine during the appointment, as they cannot know in advance how the sun will interact with each specific elevation of a property. With regards to your aggressive phone call and the defamatory comment you have made against one of our staff we will pass this to our legal team for advice on what action to take against you. We have listened to the phone call and at no point was the statement made "we would not tell a customer" this is a lie. The facts of the situation is that you chose the fabric and we fulfilled the order, it is of no fault of ours that you now do not like the colour.
Kind regards
A1 blinds

5つ星のうち5の評価

I can only praise A1 Blinds for their…

I can only praise A1 Blinds for their excellent service. I absolutely love my Perfect Fit wooden blinds! Every interaction was friendly, helpful, and professional.

Would you like me to make it sound more formal, enthusiastic, or keep it natural and conversational like this?

2025年11月12日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Hi
Thank you very much for the positive 5* review it is very much appreciated
Kind regards
A1 blinds

5つ星のうち5の評価

A1 made it simple.

We had some Venetian blinds fitted & from A1 & could not have been simpler. We got turned away by a local company with having a very awkward half bay window, but the fitter for A1 made light work of it. We absolutely love them. Highly recommend A1.

2025年10月10日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for the kind words and the 5 star review it is very much appreciated
Kind regards
A1 blinds Team

5つ星のうち5の評価

Great Service

From start to finish the service I received was fantastic. The staff in the shop were really helpful and then the guy that came out to measure up was great. Fitting was done efficiently, very tidy and the fitter gave great customer service. My family have used A1 blinds for years and we will continue to do so.

2025年8月11日
自発的なレビュー
5つ星のうち5の評価

Staff were helpful and friendly

Staff were helpful and friendly. We were given a time slot for measuring. They gave us a quote, we placed our order and given a fitting date the following week. Fitter arrived and blind was fitted quickly. Great quality blinds, have always used A1 blinds and highly recommend them.

2025年8月2日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Hi Claire
Thank you very much for such a great review it is very much appreciated receiving positive feedback
Kind regards
Kevin

5つ星のうち2の評価

I would like to put a complaint re to…

I would like to put a complaint re to the A1 Blinds at Braydon
On Saturday the 7th June we had the whole house fitted with Wooden Venetian Blinds
When the fitters arrived they fitted all of the rooms apart from the French Door window in the lounge.
When they began to fit the French Door window in they couldn’t do it for the reason was that the person who measured the windows for the blind had wrongly measured the French Door Window.
I then paid the fitter the remaining balance of £800.
The total for the Venetian Blinds was £1.600.
I paid the total balance assuming that the job would be completed on Monday 9th June.
The bracket is already in place to fit the blind which would take 10 to 15 minutes.
On Monday the 9th June I contacted the A1 Blinds on Chainbrige Road which is about 3 miles to where we live.
I spoke to the customer service to find out when the blinds would be fitted, I was informed that the fitters would be out on Wednesday 11th June from 8am to 4pm.
I informed them that I have an hospital appointment as I am receiving Chemotherapy at 2pm and asked could they make it a AM appointment.
I also mentioned that I have a hospital appointment on Tuesday 10 June and another Appointment on Thursday 12th to have Cataracts to be removed.
I was informed they could come out on Saturday 14th or Monday 16th.
I then asked to speak to the manager ref to this as I had paid for the job of all of the blinds to be fitted .
I then asked to speak to the manager and I explained the situation to the manager that the job will only take around 15 minutes to finish.
I explained the situation ref to hospital appointments and my unavailability to be in all day on the Wednesday 11th.
Also I was mainly concerned that there was no blinds on the French Doors and it was a security risk as you can see right through into the lounge and sitting room.
All I was asking was could they make it a AM appointment for the fitters to finish the job what has been paid for .
The manager was not very helpful try to arrange this for me and said that she could not guarantee that they will be out on a morning call.
She was very abrupt and was very assertive towards me and kept interrupting me when I was trying to talk.
And eventually said she would try and see the fitters to come early although could not guarantee it.
I found by talking to her that her management skill are not up to standard, also her customer service skill were zero by not being helpful and her attitude being very assertive towards me.
This person in my opinion needs to be trained in her management skill and almost certainly in her customer service approach
What would only be a 15 minutes job to do before they start there other days work after all the job has been paid in full and I expected some respect from your company.
I have used A1 Blinds for many year and I also have properties and used A1 Blinds for them as well.
I expected better customer service from your company which I did not receive and not to be spoken in such of manner that I received from your Manager.
After all of the years I have used your company I am very reluctant to do so in the future.

2025年6月9日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Please see our reply to Mr Riddell's email complaint and review

Dear Mr. Riddell,

Re: Response to Your Complaint – French Door Blind Installation

Thank you for your email dated 9th June 2025, detailing your concerns regarding the installation of the wooden Venetian blinds at your property on Saturday, 7th June. We sincerely apologise for the inconvenience and frustration this situation has caused. We understand that the incomplete installation of the French door blind, coupled with the challenges in scheduling a suitable appointment, has been disappointing. We also regret that you felt that our customer service did not meet the high standards we strive to uphold. It must be pointed out that you were given the option on Saturday 7th June to pay the remainder of the balance or wait until the French door blind was installed, you made the decision to pay the remainder on the day.

Upon reviewing your case, we acknowledge the following:

Measurement Error: The incorrect measurement of the French door window led to the incomplete installation. We recognise this was an oversight and apologise for any inconvenience caused.

Scheduling Difficulties: We understand the importance of accommodating your medical appointments and regret that we were unable to offer a morning appointment on Wednesday, 11th June at that point of time. We acknowledge that our communication regarding available dates was not as flexible as you would have liked but after we had revisited our installation diary we agreed that we would strive to attend your property as early as possible, but before 12.00pm on Wednesday 11th June and that we will call on the way, we did also offer alternative dates and times at this point.

Customer Service Interaction: We are concerned to hear about your experience with our Customer Service Team and Manager, we have listened to the phone calls and we acknowledge that during your conversation with our customer service team, you became quite irate, raised your voice, and threatened to cancel your credit card payment numerous times, we attempted to resolve the situation in a polite and professional manner but this became quite challenging especially with raised voices from yourself and in the background. We appreciate that you later apologised for this, and we understand that this situation may have caused you significant distress. We value open and respectful communication and are committed to resolving issues in a manner that is considerate of all parties involved.

Again, we sincerely apologise for any distress or inconvenience caused and assure you that your concerns are being taken seriously, we will review our measurement and scheduling procedures to prevent similar issues in the future and ensure a higher standard of service. We value your long-standing relationship with A1 Blinds and are committed to restoring your confidence in our services.

Yours sincerely,
A1 Blinds

5つ星のうち5の評価

Quick, Easy and Painless

Recently had Nick from A1 come and fit the whole house with new sets of blinds having had Steve come out a couple weeks previously to measure. Very quick, easy and painless experience, blinds look great, and we had a reasonably priced deal too.

Would recommend both of them and A1 in general to anyone, they were great throughout.

2025年5月10日
自発的なレビュー
5つ星のうち5の評価

Top Class

Just had a shutter fitted by A1 Blinds - from appointment through to installation A1 Blinds were superb at every stage, already booked to get more. Would definitely recommend - top class!!

2025年4月16日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for the positive 5 Star review it is much appreciated
Kind regards
A1 blinds

5つ星のうち5の評価

Very impressed with our new blinds

Very impressed with our new blinds, excellent quality and expertly fitted

2025年1月11日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for the positive 5 Star review it is much appreciated, we will ensure that this message is passed on to all staff involved
Kind regards
A1 blinds

5つ星のうち5の評価

Great customer service and lovely quality!

We had 3 bedroom blinds fitted recently. The team were lovely and we received excellent customer service all the way through. Very happy with the final result and the quality of the blinds, especially the star patterned blind in my baby son’s room! Will definitely be using A1 again when we decorate the rest of the house.

2025年3月28日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for the positive 5 Star review it is much appreciated, we hope your Son enjoys the stars and we look forward to working for you again
Kind regards
A1 blinds

5つ星のうち5の評価

Got two blinds fitted in my new house…

Got two blinds fitted in my new house and cannot fault the customer service or the product itself. Very friendly and helpful from start to finish and the quality of the blinds are fantastic, especially at the cost. The value is great! I love them in our new house. Will be back.

2025年2月8日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for the 5 Star review it is greatly appreciated, we are pleased for the repeat custom and hopefully we will hear form you soon
Kind regards
A1 blinds

5つ星のうち1の評価

2.9 Rating for a reason

Learned the hard way - rated 2.9 on here for a reason.
Check the Terms and Conditions before paying a penny, there is nothing that they will be held liable for.
To add salt to the wound, my experience with their customer services was also disappointing- no human element, referred back to their 52 t&cs.
Thankfully a small order to begin with! Avoid and spend your money elsewhere, as we will be going forward.

In response to the reply I have received - the fitter, came and rectified the issue on Tuesday as stated, I was at this point asked to remove my review. I politely noted that although I appreciate the blind was fitted (late 5.50pm- and I was not notified what time until I had to message and ask, after waiting in all afternoon) still stand by it being a 1* service - and I will not use you again.

2025年4月17日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for taking the time to leave a review. We're genuinely sorry to hear that your experience with us did not meet your expectations.

We acknowledge that the initial issue—the blind being the incorrect size—was a human error on our part, and for that, we sincerely apologise. As soon as the mistake was identified, we took full responsibility and offered to have the blind altered and reinstalled as quickly as possible.

At that point, you declined the offer for a prompt resolution and instead requested a refund. We then referred to our terms and conditions, which were agreed upon at the time of purchase, stating that we have 31 days to rectify any issues. Despite this, our team made every effort to resolve the matter swiftly, offering our next available installation date, which fell on the Tuesday immediately after the Easter holiday. Since the original installation was the Thursday before Easter, this meant the issue would be resolved in just one working day.

We understand that you were still dissatisfied and requested a discount as compensation. While we always aim to be fair, we again referred to the agreed-upon terms, and throughout all our interactions, we remained polite, courteous, and transparent.

We want to reiterate that we did fulfil our promise and returned on the Tuesday, as confirmed, to complete the installation to your satisfaction.

Once again, we apologise for the inconvenience caused and appreciate your feedback. While we regret that this situation led to a negative review, we feel we responded promptly, professionally, and in line with the terms of service agreed upon.
Kind regards
A1 blinds

5つ星のうち3の評価

Had fly screens installed the product…

Had fly screens installed the product quality is good but the issue is i was not told by Shaun who came and took the measurements that there would be gaps under the flyscreens (no information was given regarding it )
It made no difference amount of bugs,spiders coming in from the gaps
Wish i had not even bothered getting it installed

2025年3月21日
自発的なレビュー
A1 Blinds ロゴ

A1 Blinds からの回答

Thank you for your feedback! We’re sorry to hear you’re not completely satisfied with your product. We reviewed the situation, and aside from the cover cap issue you mentioned following installation—which we promptly addressed the same day—we haven’t received any further correspondence about other concerns.

Please feel free to email us at info@a1blindsuk.co.uk with any details and photos of the issues you're experiencing. Our Customer Service team will be happy to assist you further.
Kind regards
A1 blinds

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