Abercrombie & Fitch レビュー 632

Non existent customer service

I won’t even start with my issues anymore. Nobody replies in chat , emails or WhatsApp for hours days or never. The app is not working properly ever etc . Just 1 star. They don’t care .

Great quality clothes, amazing customer service and very reasonable prices

A&F is claiming one item was missing from my return and is refusing to refund it. Every time I request the remaining refund they change their story about which item is 'missing'.

They also suggest another item is missing, even though that item was never shipped and I've already received the refund.

No willingness on their part to hear my side of it, or explain why their distribution centre might be confused. The item was 100% in the parcel.

Horrible experience.
Colis non livré ou volé.
Abercrombie s'en fiche complet.
Obligation de porter plainte et de voir avec mes garanties bancaires.
Service client déplorable, et une communication téléphonique avec le center call : conseillère qui me prend de haut, très aigrie et agressive.

Absolutely horrible customer service. They talk to you like a child and don’t do anything to investigate the issue and come to an appropriate resolution.

Exchange policy not as stated on line. Online it says I can exchange at any time but when I went to exchange they said I was past the 30 days and wouldn’t do it. Service instore was appalling and their customer services was phon call was also ridiculous. Clearly just reading a script don’t tell me I can exchange at any time after my purchase then decline my exchange and make me look and feel like an idiot in the shop. Something must have happened as Abercrombie used to be a lovely shop with great service. Seems like I’m not the only one feels this way

For years, I paid for Abercrombie and when they started to provide a line of jeans where length and fits are endless, I decided to purchase. Every single time ended up being a fail. I would buy my exact size 24 and the waist would be different. One pair was almost 5 inches wider on the waist than the other. This has happened three times already. To add insult, I paid $7 shipping and now I have to pay $7 to return. I just blew $14 total and wasted resources just to have jeans that came horrendously oversized. This was for a pair of jeans that cost $90 by the way!!! What person in this economy would spend this much if they didn't need a pair of good-fitting, quality jeans with accurate sizing?? That's what it should've been! I’ve been an online shopper with Abercrombie since 2006 and now, no more. I avoid if I can.

Tried to return a dress that I purchased missing 30days return window by 3 days. I had original receipt and all tags were on. Store manager refused to return for a store credit. Called customer service 3 times because 2 out of 3 were dropped. Customer service also said there is nothing they could do.
I used to shop often at this store and never had any problems. This was my last time shopping at this store. Poor return policy and customer service. Another store that wouldn’t be around for long with policies like this and poor customer service.

Expérience positive via le chatbot en ligne pour ma part. La conseillère a pris le temps de m'aider concernant mon retour commande. Très à l'écoute et utile pour régler mon problème et me donner une solution. Merci Ashley

Bodenloser Kundenservice, bereits das 2. Mal wurde meine Retour nicht richtig bearbeitet. Musste eine Hose für 80€ bezahlen, obwohl ich sie nicht mal besitze?! Würde niemanden empfehlen da zu bestellen, da die retour viel zu oft falsch ist und man unnötig Geld bezahlen muss.

Bought a pair of pants that were huge but supposed to be small. I tried to return and that was a hassle. Then they didn't refund me the shipping costs. A company should be respectful, especially when paying $70 for one pair of pants. Very disappointed.

Terrible. Takes months to give you a refund - I still haven’t. They say it’s coming and it never does. They must try to withhold refunds in hopes customers forget about them. Huge waste of time!

My rating is based solely on the delivery experience, not on customer service or the quality of the clothes. I haven’t had to contact customer service yet, but it seems I might need to soon.

Why are businesses still using LaserShip?

I have ordered from A&F before, so my address is auto-saved. However, LaserShip claims they cannot deliver my package due to an incorrect address. I know my address is correct, and I double-checked it—because, hey, maybe there was an error somewhere else—but no, everything is accurate, including my apartment number. So, LaserShip, where is my package?

I am sure these companies are aware of LaserShip's poor reputation and could be losing money because LaserShip may be stealing packages or simply being lazy about delivery.

If A&F continues to use LaserShip, I will no longer shop from their site.

Being a woman, finding jeans is already stressful enough as it is. I asked two different people for help, and they weren’t helpful at all.
One girl, told me she didn’t know where jeans are but works here. And the other lady pointed me to a table. No one helped, or even offered to show me. I was so excited to buy some new jeans…. It’s 2pm, the store is empty. For jeans to be 90$, these people have THE WORST CUSTOMER SERVICE.

I wish I could give zero stars. I placed an order on 2/13 which sat unprocessed for days. On 2/19 I was told it would ship 2/20 because it went on back order. I was never notified of that. Then on 2/20 I was told they received more and it would ship 2/22. Then on 2/24 I was told it would ship 2/26. Then on 2/26 I was told it would ship 2/27, and then 30 minutes later upon trying to contact them again I was told it would ship 2/28. Then they canceled it as of today 2/27 saying it’s not in stock after customer service told me 4 times they received it in stock. Disgusting company and customer service. I have never spent a dime at this place (this reaffirms why) and I will never give them a dime of my money again. Save yourself the money and buy from a company less dull and one that’s not fraught with controversies and lawsuits.

If I could give zero stars I would. Aside from NEVER having stock of obviously popular items, and so I have to literally stalk the website JUST to find a SINGLE OPTION in the correct size that isn't a hideous pattern or colour, I finally do after months. They confirm my order. the next day I receive an email saying "oops sorry, we actually don't have that it's back ordered." The absolute AUDACITY to sell items that they don't even have in stock is beyond unprofessional. I can't believe a company could suck so badly

I had a very disappointing experience at the Abercrombie & Fitch store at Topanga mall. Even though there were plenty of employees working, when I was in the fitting room and asked for a different size, they told me to go find it myself at the front of the store. When I returned, I found that all my personal belongings had been packed up and moved outside without anyone checking or asking me. Despite having multiple employees around, no one offered help or showed any concern. It was clear that the store had extremely poor management, and most of the employees were very young and inexperienced. There was no proper supervision, which resulted in a complete lack of customer service. This was a terrible experience, and I won’t be coming back.

LA RECENSIONE ED IL NUMERO DI STELLE È RELATIVO AD UPS CORRIERE SCANDALOSO CUI SI SERVONO PER LE CONSEGNE: CONSEGNA RIPROGRAMMATA SENZA ALCUN MOTIVO. MI VIENE SCRITTO CHE IL PACCO STA IN UN UPS ACCESS POINT. PERCHÉ ?? NEANCHE SI PRENDONO LA BRIGA DI COMUNICARE CHE HANNO PROVATO A CONSEGNARE IL PACCO, PERCHÉ SANNO CHE NON É VERO VISTO CHE ALLA DATA PREVISTA DALLA CONSEGNA È SEMPRE STATA ALMENO UNA PERSONA PRESENTE IN CASA. VERGOGNOSI. SE NON CAMBIANO CORRIERE NON ACQUISTERÒ MAI PIÙ!

Update: They contacted me and resent a gift card. They did make it right

I ordered a Gift card online to be mailed to me. It stated mailed but there was never a tracking number. I called and the man said he would convert to an e-card but would take 5 days. In 5 days I got a regular gift card in the mail. Gave the gift at christmas only to find they sent me a card with a zero balance. I purchased a 200.00 gift card. I have called back and they said they sent on to be reviewed and I have not heard anything. DONT buy from them as they are a scam company. They took my money and a zero balance gift card in return!!!!!!!!!!!!

amo i prodotti Abercrombie & Fitch, sono qualcosa di eccezionale, è il mio marchio di appartenenza, vesto solo A&F e come profumo uso solo Fierce (del quale posseggo diverse versioni vintage) , il loro ideale di abbigliamento è conforme al mio pensiero e al mio aspetto, sono molto magro, alto 1.86 e peso 63 kili e grazie a questo mi stanno bene tutti i loro indumenti, compresi quelli femminili che ogni tanto compro quando trovo qualcosa di particolare 😀, e poi i jeans, sono di una fattura eccellente e calzano comodissimi, io amo i baggy, ne ho l’armadio pieno
A&F per me è il top anche se devo ammettere che mi manca il suo stile provocatorio ed elitario che aveva in passato, i loghi e le scritte vistose, gli sfarzi, gli eccessi, l’esclusività…quella era pura magia Abercrombie ed era quello che lo rendeva speciale
secondo me l’attuale gestione sta sbagliando ad allontanarsi completamente da quello che era originariamente Abercrombie e vorrei tanto che ritornasse come è sempre stato, comunque sia Abercrombie resta il n1