Accord Mortgages レビュー 

1,031
•
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had a tricky case that had been declined by another lender on credit score. Had no idea why then clients discovered a late unknown utility bill at a previous rented property. This was absolutely fin... もっと見る

5つ星のうち5の評価

My BDM at Accord is fantastic Emma Brown. I imagine all the BDMs are but there is something about Emma that makes Accord that bit better. Underwriting great, communication great.

5つ星のうち1の評価

The worst offset mortgage - don't do it You can't see the benefit online and you either have to ring and ask the team to manually add up all of the interest you have benefitted from. Or you need to l... もっと見る

5つ星のうち5の評価

Simon is a fantastic BDM, there was a hiccup near completion and he took ownership and sorted everything with no fuss. You are very lucky to have him. I also like that your underwriters are contacta... もっと見る

企業が回答しました

企業情報

  1. 住宅ローン融資会社
  2. ・
  3. 金融機関

当該企業による記述

Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.


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4.2

ほぼ満足

TrustScore 5段階評価の4

1031件のレビュー

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4.2

すべてのレビュー

(1,031)

過去12か月のレビュー数: 150件

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5つ星のうち5の評価

Excellent Service, Flexible System!

Our firm has used Accord on occasion in the past but mainly for high value loans on residential purchases for clients who have diverse incomes or were business owners. This was our first time submitting a case where the client had some recent history of missed payments (within the last 12 months). Accord were very receptive to this case where a number of other lenders weren't (pretty much ALL lenders). They could look at the client's credit file and deem it was purely circumstantial. From Decision in principle to Offer the case took 2 weeks and the client had their mortgage complete within the same month of submission. I could not be happier with the service and the outcome. Our client said it was life-changing and Accord helped that happen!

2026年2月17日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate you sharing your experience. We're happy to hear that we could assist your client with their mortgage needs, especially given their circumstances. It's great to know our team's responsiveness and efficiency made such a positive impact, resulting in a life-changing outcome. Thank you for your trust and feedback!

5つ星のうち4の評価

The only drawback was the mortgage case…

The only drawback was the mortgage case was a port and top up case and it was done manually and paper based.

2026年2月10日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate your feedback. We acknowledge the manual, paper-based process for your port and top-up mortgage case isn't ideal and are looking to improve this process. Thank you for taking the time to leave a review.

5つ星のうち5の評価

Common Sense Underwriting

Flexible criteria, common sense underwriting, really helpful staff and BDM

2026年2月10日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that our flexible criteria, underwriting, and helpful staff met your needs. Thank you for your positive feedback!

5つ星のうち5の評価

Common sense underwriting

Common sense underwriting which is not too common with other lenders!!

2026年2月10日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that our common-sense underwriting stood out! Thank you for sharing your positive experience with our services.

5つ星のうち5の評価

Easy and professional

easy and professional

2026年2月10日
Accord Mortgages ロゴ

Accord Mortgages からの回答

Thank you for taking the time to leave us a review. We are please you found us easy and professional to work with.

5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish. The whole process was explained clearly, communication was excellent, and everything was handled quickly and professionally. Made what can be a stressful experience feel smooth and straightforward. Highly recommend!
Also a big mention to my mortgage adviser Ryan he was class

2025年11月1日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that you found our service fantastic from beginning to end. We aim to provide clear communication and a smooth, professional experience. We appreciate your recommendation and are glad the adviser was class.

5つ星のうち5の評価

Financial Adviser comments

Great service, Whenever i need something Accord was there for me to help.

2026年2月3日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're glad you found our service helpful and that we were there to support you. Thank you for your positive feedback; we appreciate it!

5つ星のうち5の評価

I am impressed with how friendly and helpful their staff are.

When my broker suggested Accord, I was initially concerned, but I am now very happy. I have had to call them several times due to my personal circumstances, and every time they have been extremely friendly and helpful.

2026年2月6日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate you sharing your experience! We're happy to hear that our team has been helpful and supportive during your calls, especially given your circumstances. Thank you for your positive feedback.

5つ星のうち5の評価

Great service from Accord when other…

Great service from Accord when other high street lender declined the case.

2026年2月3日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that we could assist you when other lenders declined your case. Thank you for your positive feedback and kind words.

5つ星のうち5の評価

Excellent Service

A very reliable lender, good communication, sensible underwriters, assisted by a fantastic BDM who does everything possible to help, always returns calls and goes the extra mile.

2026年1月27日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that you had a reliable lending experience! It's great to know our communication and underwriters were sensible, and our BDM went the extra mile. Thanks for your feedback.

5つ星のうち5の評価

Thank you very much for making our dream come true.

We would like to thank Accord Mortgages for their excellent service.
Despite the Christmas holiday period, the mortgage process was completed very efficiently, and we received our mortgage offer in less than three weeks.
The whole experience was smooth and professional. We highly recommend Accord Mortgages to anyone looking for reliable and fast mortgage support.

2026年1月12日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that your mortgage process was completed efficiently, even during the Christmas holiday period. We appreciate your kind words and are glad you had a smooth, professional experience. Thank you for recommending our services!

5つ星のうち5の評価

Good consistent service

I have found Accord to be very good to deal with, as I have been able to talk to the decision makers with a complex case. Where there were hurdles they asked the question to help overcome the challenges rather than putting obstacles in the way.
I have found this to be the same every time I have dealt with them.

2025年9月9日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate your positive feedback and are so glad you've consistently had such a great experience. It's wonderful to know that our team's approach to resolving complex issues has been helpful to you.

5つ星のうち1の評価

Worst experience I’ve ever had

Worst experience I’ve ever had. Me and my partner are first time buyers and we had the worst experience with accord mortgages. We had put in our full application through our broker who had chased them up every week for us for an update to only be told they are requesting more documents. Every week a new document was being requested which we provided within the hour, then after 10 long weeks it had suddenly been pulled for audit and they refused us after 11.5 weeks which has caused us to loose out on the property we had wanted. Don’t use this lender they are a waste of time and their underwriting team clearly doesn’t know what they are doing.

2026年1月19日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We are very sorry this was your experience. I have sent you a private request for further information so I can investigate this further for you. Thank you.

5つ星のうち5の評価

Always a great experience with Accord

Always a great experience with Accord. The application is easy and you know they will always work with you to get a case over the line.

2026年1月13日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that the application process was easy and that we could help you with your case. Thank you for sharing your positive experience with us!

5つ星のうち5の評価

I thought it was amazing and will look…

I thought it was amazing and will look to place more clients with Accord. Between the BDM talking through a new enquiry to speaking with the underwriter and getting the mortgage offer in good time.

Thank you to everyone involved. You're doing a great job!

2026年1月13日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're happy to hear that you had such a positive experience and that our team provided excellent support throughout the process. Thank you for your kind words and for considering us for future clients.

5つ星のうち5の評価

Great response with underwriting

They took the time to review the case and underwrite in a helpful way

2025年8月26日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate you sharing your positive experience! We're happy our team could assist you with your case in a helpful and thorough way.

5つ星のうち5の評価

Great

Great! Really easy to deal with.

2026年1月13日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're glad you found it easy to work with us! Thanks for your feedback; we appreciate it.

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