Adeniumstore ロゎ
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Adeniumstore レビュヌ 

23
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TrustScore 5段階評䟡の3.5

3.4

皮子䟛絊業者
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5぀星のうち2の評䟡

All seeds germinated. But all , I mean ALL are pink, which is super disapointing after 3 years waiting for flower, not even talking about the import fees to Aus and cost of seed. Emailed them but neve... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

I love Adeniums and I often purchase seeds from this Store. Shipments are safe and punctual and seeds really have a high germination rate and quick growing plants. Too bad that the Brexit issue makes... もっず芋る

5぀星のうち5の評䟡

Such an amazing tropical find! The varieties and exotic 'treasures' to be found he are beyond exceptional. I have ordered from here on more than 1 occasion all the way to British Columbia, Canada no... もっず芋る

5぀星のうち1の評䟡

Communication with customer very poor to none. Service's level low and terrible. Only thanks for PayPal care I could get some communication from them and half money back. Never saw a seed from them. S... もっず芋る

䌁業が回答したした

䌁業情報

  1. 皮子䟛絊業者
  2. 盆栜提䟛業者
  3. 花垂堎
  4. 蘭栜培者
  5. 皮苗店
  6. 卞売皮苗店

圓該䌁業による蚘述

Established as a website in 2011 and with a combined experience of 60 years. We are a Reliable Suppliers of Adenium Seeds & Adenium Plants, Plumeria Seeds & Plumeria Plants, Orchid Plants & many Tropical varieties. We sell bulk seeds and collector packs. Specialising in Apocynaceae varieties of Adenium Obesum seeds and Plumeria Rubra seeds. We have articles on seeds germination and plant care for tropical and succulent seeds and plants

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3.4

たあたあ

TrustScore 5段階評䟡の3.5

23件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.4

すべおのレビュヌ

(23)

過去12か月のレビュヌ数: 2件

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5぀星のうち1の評䟡

Wrapped too tight for customer services

One of the worst online shopping, if not the worst experience I've ever had

I bought my Mum (a very experienced indoor gardener) a black orchid, it turned up late and in a really bad way. Despite Mum's best efforts for over a year the poor thing died. This is one of their responses below when we requested a resupply. They obviously refused! But don't take my word for it, try these unkind and unprofessional retailers for yourself!

"Great.... the threat of a bad review for an issue outside of our control and that we had no part in. We supplied a healthy plant to "your mother" that would have grown beautifully if cared for in the correct manner....this obviously did not happen.
We look forward to reading the damming information on how we supplied you a healthy plant which you failed to care for, provide for or nurture in a way necessary to promote growth and decided to blame a small but caring independant business with no other bad reviews anywhere for your short comings. I suppose you will leave that part out though and slam the company that provided the plant rather than admit that the plant which you owned for a year died at your hands not ours.
We are happy with the plant we provided and it just need a little TLC after its journey.
Is this what the world has come to......

2017幎2月11日
自発的なレビュヌ
Adeniumstore ロゎ

Adeniumstore からの回答

The review is very harsh and we stand by our customer service.

It was shipped healthy with growing and care instructions along with many other varieties to other exprienced growers. Orchids are not typical house plants but rather more specialist.

We had one instance at the same time where a plant arrived in a bad way to a seperate customer due to the delivery company and this was replaced straight away as they informed us within a reasonable time frame. No problems no complaints.

You waited 12 months to inform us of alleged bad service and a dieing plant when all along we knew nothing of the issues you claim here. It is disproportionate to say the least and am amazed trustpilot allows such reviews. The bad service is that we would not refund you for a plant that you killed? That is not our customer service at fault.

I'm sorry the plant died but how can we help a customer when you had the plant for over a 12 month period...it just does not make sense. We don't know any garden centres or any place that would do such.

When should our cut off point be 6 months, (maybe) 1 year or 2 years or 3 years. We deal in natural products that can die and we are trying to run a business.

We have an obligation to customers and vice versa but to label us as bad or misleading is untrue. To demand a refund for a plant 'OR ELSE YOU WILL GET A BAD REVIEW' is not only immoral but unkind and very unfair.

You had a year of pleasure from the plant and would have had many more had the care guide we sent been followed or had you said at the start the plant had problems.

We could have helped had you told us within a reasonable amount of time if there was some issue.
Hope this clears up any misunderstanding.

The AdeniumStore Team

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