Easy to navigate and play. Daily free spins game doesn't work on a browser you have to download the app. They claim 70% of withdrawals are instant, this is a massive over statement or down right lie... ãã£ãšèŠã
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Iâve had a good experience with Admiral Casino so far. The daily bonus game is a nice touch â staking £5 gives you access to a bonus, which just adds a bit of extra fun. Deposits and withdrawal... ãã£ãšèŠã
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I been playing here alreay a year maybe more and i put in fortune money to play and enjoy but this is only stressful website i never won nothing withdrawn to possible money think about how much i dep... ãã£ãšèŠã
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Welcome to the Trustpilot page for Admiral Casino, your licensed UK Online Casino - where we're bringing you the latest slot, table and live games straight to your fingertips! ⥠Play your favourite slots â Unmissable promotions â Safe and Reliable †Register now and start playing!
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- 0800 069 8921
- support@admiralcasino.co.uk
- www.admiralcasino.co.uk
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Thank you for the emails on theâŠ
Thank you for the emails on the withdraw service
2026幎6æ1æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Daniel,
We really appreciate you taking the time to leave us your 5-Star Review!
We have two payment systems in place, one processes payments automatically and sends them right away, while the other is manually done by our payments team and sends payments the following day, unless documentation is needed. The system used for each payment is determined automatically, so unfortunately, weâre not able to choose which one is applied.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
I started playing this game in DecemberâŠ
I started playing this game in December 2025. I thought it was the greatest game ever but game has changed so much. Very few decent payouts but once in a while it gives a mega payout, but you have to be very lucky to get that big win. If you start complaining about what you've lost and game doing nothing. You get blocked for 29day from the chat that's right they don't won't to hear players complaining about losing money. I've complained to Admiral for being blocked and they say it's not controlled by them and they say nothing I've said was offensive because they'd checked but it's looks like it's because I've moaned about losing money. Terrible customer services.
2026幎5æ26æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Adrian,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we canât review account specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am â 5.30pm)
Live Chat: 8am â 9pm daily
Thank you for taking the time to share your feedback. We do value it and weâre here if youâd like to discuss this further.
All the very best,
Your Admiral Casino Team
â 1 star
â 1 star â A regulator found them unsafe twice â and they hold your passport for 5 years
This is not opinion. The UK Gambling Commission has issued two regulatory settlements against Greentube Alderney (Admiral Casino): 2021 (£685,000) and January 2025 (£1,000,000). The 2025 settlement came after a followâup audit â and the Commission found âfurther regulatory breaches were still identifiedâ despite âsignificant general improvementsâ.
What the regulator actually found:
Social responsibility failures:
A customer with a negative bank balance and transactions to another gambling site lost another £4,000 before any review.
Failed to implement its own policy on affordable limits.
Antiâmoney laundering failures:
A customer with over £100,000 of unusual transfers (negative closing balance) was not reviewed for four months.
Failed to link two accounts sharing the same address and surname â one holder was known for supply of Class A drugs.
Failed to assess risk from a âfinance managerâ who could misappropriate funds.
The Commission's Director of Enforcement said: âAny failure to uphold antiâmoney laundering standards is unacceptableâ and warned that a second breach means increasingly stringent enforcement.
My own experience:
I opened an account, uploaded my passport + utility bill, and closed it within an hour. Admiral Casino refuses to delete my identity documents for five years â citing AML rules. When I asked for restriction or deletion, I received legal pushback, forcing formal complaints to the ICO and Gambling Commission.
Three facts before you sign up:
A UK regulator has found this company fails to protect customers from harm and money laundering â twice.
They will keep your passport and proof of address for five years after you close your account, even if you used them for minutes.
They have already been given a second chance and failed again.
Verdict: If you value your identity, your money, or your safety, avoid Admiral Casino. You can read every claim in the Gambling Commissionâs public statement.
The specific links are not allowed in reviews.
[EDIT â RESPONSE TO ADMIRAL CASINOâS PUBLIC REPLY â 30 May 2026]
Admiral Casino has now replied publicly to this review. Their reply states:
âSince Trustpilot is a public platform, we canât review accountâspecific details here, but please feel free to contact our support team directly.â
I have been in contact with their support team â multiple times. I have used the same email address throughout. They have responded each time with generic copyâpaste replies, most recently claiming they âcouldnât findâ my account using the very email address they were replying to.
Admiral Casino has now invited me to contact them directly. I have done so. They have now replied publicly to this review. I therefore invite Admiral Casino to take the opportunity of this public platform to provide a clear, detailed explanation of:
Why they hold a copy of my passport and utility bill for five years after my account was closed (opened and closed within an hour);
Why they have repeatedly failed to confirm the date my âbusiness relationshipâ with them ended;
Why they have not provided any of the information I am entitled to under UK GDPR Articles 15, 17, 18 and 21;
Why their systems cannot locate my account using an email address they have previously used to correspond with me.
The regulator (Gambling Commission) has already found that this operator failed to protect customers from harm and failed to uphold antiâmoney laundering standards â twice. My own experience, now documented across multiple emails and this public review, raises further concerns about their data management and customer communication.
If Admiral Casino wishes to provide a substantive public response here, I welcome it. A generic âcontact us privatelyâ reply does not address the serious regulatory findings or my documented experience.
Citation Source
Greentube £1,000,000 settlement (Jan 2025) Gambling Commission news article
Greentube £685,000 settlement (Dec 2021) Gambling Commission news article
Regulation 40(3)(b) MLRs 2017 â 5âyear retention period Legislation.gov.uk
Regulation 40(5) MLRs 2017 â mandatory deletion after retention period Legislation.gov.uk
Article 5(1)(e) UK GDPR â storage limitation ICO guidance
2026幎5æ29æ¥
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AdmiralCasino.co.uk ããã®åç
Hello David,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we canât review account-specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am â 5.30pm)
Live Chat: 8am â 9pm daily
Thank you for taking the time to share your feedback. We do value it and weâre here if youâd like to discuss this further.
All the very best,
Your Admiral Casino Team
Not been on this sight in a while dueâŠ
Not been on this sight in a while due to illness had a cheecky spin yesterday never had any problems with this site on deposits x withdrawals or any other problems 10/10
2026幎5æ26æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Carol,
Thank you for taking the time to leave us your 5-Star Review!
Weâre delighted to hear that youâre having a good experience on our platform. Weâll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Don't forget that gambling is a game of chance and should only be for fun and entertainment purposes only.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
You are primal you must lost yourâŠits not mistake its criminal patent
You are primal you must lost your licence Admiral Quicksilver and Merkury destroy my life while I m active reject talk to me watch what going to happen you ha e got any idea whatever team have behind
ðš FORMAL COMPLAINT & URGENT DEMAND â ADMIRAL / MERKUR / QUICKSILVER
Reference: SelfâExclusion: 143520 | Police: BPâ24052026â0091 | IBAS: 107360
Date: 24 May 2026
To: UK Gambling Commission, Pro Mediate ADR Service, IBAS, Merkur Casino UK / Admiral / Quicksilver Head Office
From: Koloman Balog
Subject: REPEAT CRIMINAL BEHAVIOUR â PROVEN PATTERN OF BREAKING LAW â FINED £1.7M PREVIOUSLY â RECORDED EVIDENCE OF STAFF LAUGHING / âI DONâT CAREâ â DEMAND FULL REFUND, LICENCE REMOVAL & PERMANENT BANS
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INTRODUCTION & SUMMARY
I am writing this together with my legal team and all advisors supporting me, to present the complete, undeniable proof that Admiral / Merkur / Quicksilver (owned by Greentube Alderney Limited) are repeat, deliberate, and unrepentant lawâbreakers.
They have been caught, fined, and warned TWICE BEFORE for exactly the same crimes they committed against me. They promised to change. They signed agreements to improve. THEY LIED.
When I â a legally selfâexcluded, protected customer â walked into their venues and told them clearly âI AM BANNED BY LAW, DO NOT LET ME PLAYâ, they did not just break the rules⊠they laughed at me, made jokes, admitted they do not care about the law, and stole every penny I had (£100,000+).
I have:
1. Their own official policy document proving what they should have done
â
2. Full audio recordings of staff laughing, joking, saying âI DONâT KNOW â I DONâT CAREâ
â
3. BBC News & Gambling Commission records proving they are repeat offenders, fined £685,000 (2021) and £1,000,000 (January 2025) for identical failures
â
4. Police report, selfâexclusion certificate, dates, times, and witnessable facts
This is not a mistake. This is organised, calculated criminal behaviour.
Â
ðš PART 1: WHAT THEY DID TO ME â THE FACTS
On 26 February 2026, I legally and formally SelfâExcluded from all UK gambling venues under the SmartEXCLUSION / SENSE scheme (Ref: 143520). This is a binding legal agreement under the Gambling Act 2005, Licence Condition 15, meaning I must be refused entry and service at all times.
Between 1 March 2026 and 16 May 2026, I attended multiple Admiral, Merkur, and Quicksilver venues (including Doncaster, Oldham, Bradford, Basildon, London, Leeds, Manchester).
EVERY SINGLE TIME:
â
I gave my full, real name clearly. I never hid my identity.
â
I told staff faceâtoâface and on the phone: âI AM SELFâEXCLUDED. I AM BANNED. YOU CANNOT TAKE MY MONEY.â
â
They had my details, photo, and banned status saved on their system.
â
DESPITE KNOWING EVERYTHING, THEY LET ME IN, LET ME PLAY, AND TOOK MY MONEY.
Over this period, I lost £100,000+
ðïž PART 2: RECORDED EVIDENCE â THEY ADMIT IT, LAUGH, DONâT CARE
I have recorded every conversation â phone calls and inâperson â with staff, supervisors, and managers. These recordings are the smoking gun that destroys every defence they have.
EXAMPLE 1: PHONE CALL â DONCASTER MERCURY / MERKUR â 23 MAY 2026 (YESTERDAY)
I called and spoke to a male staff member who refused to give his name.
- When I explained I was banned and asked why they let me in â HE STARTED LAUGHING AT ME and MADE JOKES about my situation and my losses.
â
- I asked: âWhat is your duty? What does the law and your company policy say you must do?â
â
- HIS EXACT WORDS ON RECORDING: âI DONâT KNOW. I DONâT CARE.â
â
- He then said: âYou donât have to come here â itâs NOT OUR BUSINESS.â
EXAMPLE 2: DOZENS OF OTHER RECORDINGS
Across every venue, the behaviour is IDENTICAL:
â
They LAUGH when I say I am selfâexcluded.
â
They MOCK me for losing money.
â
They say: âItâs your problem, not ours.â
â
They ADMIT OPENLY they know the rules but CHOOSE TO IGNORE THEM because they want the cash.
This proves 100%:
- They are NOT trained (despite their policy claiming all staff are trained)
â
- They KNOWINGLY AND DELIBERATELY break the law
â
- They enjoy harming people and see protected customers as easy targets
â
- They treat their licence and the law like a joke
2026幎5æ24æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Koloman,
We are sorry to hear about your experience.
We can see this is a review for our arcades.
This is the Trustpilot account for the online casino. Please could you delete this review and transfer to our arcades Trustpilot page: https://uk.trustpilot.com/review/admiralslots.co.uk
All the best,
Your AdmiralCasino.co.uk team.
Canât fault them paid out with the dayâŠ
Canât fault them paid out with the day I was worried at first as Iâm new on admiral but so far Iâm on the up would recommend
2026幎5æ23æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Sam,
We really appreciate you taking the time to leave us your 5-Star Review!
We're happy to hear that you had a positive experience with our withdrawal system.
It is important to keep in mind that withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Phone: 0800 069 8921 (Available 9am â 5.30pm)
Live Chat: Available 8am â 9pm every day
Email: support@admiralcasino.co.uk
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Slowest withdrawals on the planet avoidâŠ
Slowest withdrawals on the planet avoid avoid avoid
2026幎5æ23æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Paul,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Withdrawals are normally paid out the following day, unless there is a request for documentation. However some withdrawal requests will automatically be processed through our automated payout system, and transactions are received faster.
If we can assist you with any problems in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing to play with Admiral Casino and wish you the very best of luck in your future.
All the very best,
Your Admiral Casino team
Stop your games from taking every pennyâŠ
Stop your games from taking every penny find another way to pay your taxes does any one else think these games have suddenly stopped paying out
2026幎5æ22æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Sean,
Thank you for sharing your feedback, we're truly sorry to hear about your experience.
We understand that it can be frustrating when luck doesnât go your way, but we can confirm that game outcomes are entirely random and cannot be altered by the casino.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organization in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real live casinos, there is the possibility of lucky or losing streaks.
Weâd be more than happy to look into your concerns in more detail and provide any clarification you may need. Please feel free to reach out to our customer service team at support@admiralcasino.co.uk, and weâll do our best to assist you.
At Admiral Casino, weâre committed to providing a fair and enjoyable gaming experience for all our players, and your feedback is taken seriously as part of our efforts to continuously improve.
Kind regards,
Your Admiral Casino Team
Great experience
Great experience. Fun playing all the games live casino and slots.
Winnings normally paid out in 24hrs. ð
2026幎5æ22æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Lewis,
Thank you for leaving us your 5-Star Review!
Weâre delighted to hear that youâre enjoying our platform. Weâll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Excellent paid winnings immediately IâŠ
Excellent paid winnings immediately I recommend Admiral Casino 100%
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AdmiralCasino.co.uk ããã®åç
Hello Alan,
We really appreciate you taking the time to leave us your 4-Star Review.
We're happy to hear that youâve found withdrawals quick and straightforward.
It is important to keep in mind that withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
Weâd love to know what more we could do to turn your 4-star review into a 5-star experience. Your feedback is very valuable and helps us improve.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Bloody useless
Bloody useless. I have been using this site now for over a year. Over the past month i've won quite a bit and now they want me to prove my identity, bank details and inside leg measurement. I can't even withdraw my balance. USELESS SITE.
2026幎5æ20æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Anthony,
Weâre sorry to hear about your experience and understand how frustrating this situation must feel.
While we appreciate that the verification process can sometimes seem excessive, these checks are in place to protect our players and ensure account security, so they cannot be bypassed.
As Trustpilot is a public platform, we canât go into account-specific details here, but our Customer Support team will be happy to discuss this further and provide more clarity should you wish to get in touch.
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am â 5.30pm)
Live Chat: 8am â 9pm daily
We apologise for the inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
Your Admiral Casino Team
Most of these reviews are paid for.
Most of these reviews are paid for.
Admiral is so successful because it rips the piss put of its customers playing in high st slots.
You are guaranteed not to win and the customer service is honestly crap.
They prey on those who spend, the returns on machines are utterly abysmal and I hope they are shafted by the gambling commission. £200 in 20 mins, you're a f**king joke!
And please don't give me the welfare schpiel you spout out about gambling safely, we all know you want people to spend!
2026幎5æ20æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Andy,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
We appreciate that it can be frustrating when you lose, gambling is a game of chance and should only be for fun and entertainment.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organization in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real live casinos, there is the possibility of lucky or losing streaks.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Winner winner chicken dinner
Winner winner chicken dinner, slots are smooth and wins just kept coming
2026幎5æ19æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Jack,
Thank you for leaving us your 5-Star Review!
Weâre delighted to hear that youâre enjoying our platform. Weâll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Please remember that gambling is a game of chance and should be enjoyed for fun and entertainment purposes only.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Good games ,fast payouts also very easyâŠ
Good games ,fast payouts also very easy to get around the app highly recommend
2026幎5æ16æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Jamie,
Thank you for taking the time to leave us your 5-Star Review!
Weâre delighted to hear that youâre having a good experience on our platform. Weâll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
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Your Admiral Casino Team
A comfortable experience
My go to for a bit of relaxing slots, never had an issue and there is regular promotions that turns £20 into a good session most of the time. Withdrawals are fast too, which is a boon.
2026幎5æ13æ¥
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AdmiralCasino.co.uk ããã®åç
Hello CluelessEgg,
We really appreciate you taking the time to leave us your 5-Star Review!
It's good to hear that youâve had a positive experience on our platform and found our withdrawal system quick.
It is important to keep in mind that withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Phone: 0800 069 8921 (Available 9am â 5.30pm)
Live Chat: Available 8am â 9pm every day
Email: support@admiralcasino.co.uk
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
AdmiralCasino.co.uk ããã®åç
Hello Boguslaw Tomaszewski,
Thank you for taking the time to leave us your 5-Star Review!
Weâre delighted to hear that youâre enjoying our platform. Weâll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Withdrawals are typically processed the following day, unless additional documentation is required. However, some requests may be completed even faster through our automated payout system.
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Thank you for choosing Admiral Casino and we wish you the very best of luck!
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Your Admiral Casino Team
Best by far at the minute
Been playing a year, no issues at all not once, Good range of games, good offers daily free spins, fast efficient latest games overall better than rival companyâs
2026幎5æ12æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Laura-lou Green,
Thanks for taking the time to leave us your 5-Star Review.
We would like to take this opportunity to welcome you to Admiral Casino. We hope you enjoy our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
Please remember that gambling is a game of chance and should be enjoyed for fun and entertainment purposes only.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Too much hassle
Before I could start with Admiral I was asked to upload 2 photo i.d etc which I did then they kept asking me to change user name over and over,this was going on forever ,too much hassle for a game .I gave up.
2026幎5æ8æ¥
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AdmiralCasino.co.uk ããã®åç
Hello Geraldine,
Since Trustpilot is a public platform, we canât review account-specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am â 5.30pm)
Live Chat: 8am â 9pm daily
Thank you for taking the time to share your feedback. We do value it and weâre here if youâd like to discuss this further.
All the very best,
Your Admiral Casino Team
AdmiralCasino.co.uk ããã®åç
Hello Glenys,
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