American Eagle Outfitters レビュー 482

Llevo más de 2 meses esperando una recolección de un jeans, por garantía, la experiencia ha sido fatal, inicialmente pedí la devolución de mi dinero y lo que hicieron fue enviarme un jeans en una talla equivocada, cada semana debo de llamar porque no hacen la recolección y solo culpan a la empresa de mensajería.
Tienen solo políticas para exigirle al cliente, pero como empresa no hay políticas donde le den garantía al cliente son más de 3 meses que llevo en esto
¿Que tipo de remuneración me darán ?

The jeans I bought had an imperfection in a seam. I discovered it after I got home and put them on. I returned them to the Danbury CT store and they would not exchange. Told me it was against policy. A call to corporate office produced the same answer. Don't buy American Eagle!! Stick with GAP or Lucky Brand. On top of it sales clerk was incredible rude.

Horrible customer service.

My item has been with the merchant for 5 days now and no updates. I spoke with customer service and they refuse to give me refund and told me to wait 2 weeks before they can do anything. Which is BS. I have filed a charge back on my card. They should respect there customers and give a partial refund if it’s takes 5 days to “ship”. I will never order or shop at American Eagle ever again. Every company I order from gives me a refund after 3-5 days if nothing has been shipped or any updates.

Don’t waste you’re time

Bestellte im offiziellen Onlinestore eine Jeans im April 2025, die bereits Anfang März 2026 im Schritt riss. So schnell ist noch keine meiner Hosen gerissen.
Ich nahm Kontakt zum Support auf, dort wurde meine Reklamierung auf höherer Ebene verneint. Weder wurde die Hose erstattet, repariert oder ersetzt.
Sehr enttäuschend. Ich bestelle bei American Eagle nicht nochmal.

Customer service is awful. Purchased an item for granddaughter. Had to return because it did not work. She had receipt and all tags on. Because she did not have credit card used in hand they automatically gave her a gift card. I tried to call and tell them that I did not want a gift card and could come into store for them to credit back to by credit card and they said they couldn't do. Unbelievable??? Will never shop there or any of their affiliated stores.

I got the wrong size of pants so I sent them back. Because they were on sale I went ahead and purchased the correct size with a credit card. I kept checking about my refund and was told because of being so busy it would take a month to get a refund. I finally did get it but they put it on a giftcard so now I had to buy more product to reach the $75 threshold for free shipping. I decided then to send back some pants and called the customer service. They apologized for the delay for the refund and said they would send a RMA and to ship back the pants. Nothing was mentioned other than to package it and ship via UPS. Almost a month later I got a not saying that they were sending the pants back because I didn't have the original tags attached. I wasn't told this by customer service but they stated I should have looked at their return policy. I have never been so disgusted buying something on line and a month for refunds . . . worst in the industry. I buy mostly online and I have never encountered a more dysfunctional or non-caring customer service among all stores/vendors I have dealt with.

I purchased jeans online and then attempted to return them in-store because they did not fit.
The cashier told me she would refund the transaction, and that I’d receive an email with more information regarding the refund.
Unfortunately, I left the store and was never issued a refund; I also did not receive any notifications regarding my attempted return.
Since the cashier did not print out a receipt for me while I was in the store, I have no proof that I gave my jeans back to American Eagle.
Because of this, PayPal will not refund my $40.04 (since I used it as my payment method). I am really disappointed that I paid $40.04 and have nothing to show for it when truly, this issue happened because the staff did not process my return successfully.
I would love if anyone from American Eagle could assist me with this issue, as it would absolutely change my opinion about the company for the best.

ello te manda los paquetes por una compañía barata que solo ello conoce y luego cuando tú no recibes tu orden ello no se hacen responsables

I was a regular customer but not anymore. They have a 30 day refund and a 60 day refund and do not honor it. I returned a shirt for exchange and only had the shirt 20 days. They emailed me and said they will be refusing the exchange because the tag was removed. Like yeah I'm not gonna walk around with a tag sticking out. Had almost $300 in the cart ready to buy again and just deleted the site from my bookmarks. These companies are getting so greedy and unprofessional I rather not buy anything at all.

I bought an American Eagle sweater, washed it once and now there is a big hole in it. I bought it a couple of months ago and didn't save the receipt because I intended to keep it. Customer service says they won't be able to issue a refund without a receipt. I also have to go all the way back to the physical store to resolve, or not resolve in my case due to lack of receipt, and it is across the city where I don't usually shop. I'm not going to waste my time. Very inconvenient to make it so difficult for your customer to get any type of customer service and poor quality clothing at a steep price. I would not spend a dime at this store with so many others of WAY better quality to choose from.

They forced me to use store credit on a return and then did not allow me to reverse the store credit to a regular return. They will not refund back to your card if you use Apple Pay and they force you do do a gift card without telling you until it’s too late. Now I’m out that money. They were also rude to me about it online

sent me a pair of used jeans. only sent one pair when i ordered 4. they refused to refund me and claimed they already have refunded me on a previous order but this was my first order.

I see that I'm not alone in my experience with American Eagle's horrible customer service experience- lots of terrible ratings. Wow! Do better AE!!!
I had an issue with a product that was shipped to me, customer service sent me a return label and said to return it. Then the warehouse sent it back because the tags were not attached (which they knew from the start that I had removed the tags). So they charged my credit card again. Which is funny, because when my return happened, they only sent me a store credit for the return, they wouldn't return the money to my card... but then charged me again. Rip off artists!!! That should be illegal. I will never shop here again.

Quality is terrible and they would not let me return my jeans.

I am a regular client of the brand. I returned an item from a previous order and was picking up another one in store. Out of the 3 items from that order I decided to take 1 item. That s 2 items to be refunded + 1 item that I brought to return, the clerk refunded me for 1 item and said the 2 others were cancelled and that I would get a credit from 5 to 7 days. This is the 11th day and after numerous calls, explaining, chatting and emailing still no joy! Be careful when your order and pick up your items, take them with you, leave for 5 mins and then return the items. The clerks will say they cancelled the items and will not give you a receipt for it. Then good luck trying to get a refund. If I ever order again from them, I will make sure I place 1 order per item. There is no other way. Also my refund amounts to 35$ but think twice if your order was 500$ and you tried to get a refund. Nobody cares, nobody really listens, nobody can even bring a solution to this. Be careful with returns in store. Not all clerks are honest.

Had 2 broeken besteld waren verzonden volgens hun duurde vervolgens week toen maar mail gestuurd flut reactie waar je niks aan had dat ze hem zouden gaan zoeken nou niks gebeurd toen nog keer mail gestuurd precies dezelfde mail kreeg toen 6 euro terug voor verzendkosten en gratis verzendkosten voor volgende bestelling wat nooit gaat gebeuren vervolgens duurde nog week voordat iets gebeurde toen maar nog 3 boze mails gestuurd moest toen formulier invullen van PostNL gedaan en verstuurd kreeg vervolgens mail dat ik op hun moest reageren anders ging me “ticket” verlopen had die mail allang verstuurd nou nog keer 5 keer dat formulier gestuurd kreeg vervolgens mail dat ze niet hadden ontvangen nou toen extra boxen mail dat ze dan maar via Google teams moesten doen nou daar was de mail dan eindelijk het geld was terug wat een slechte service

bought 2 pairs of jeans, super expensive for something so bad. I thought I was the problem but tell me why the next day my jeans didn't fit? idk how that happens but I didn't eat anything and they managed to shrink in the wash. I bought them bigger for the baggy affect, didn't last long because now they're only down to the start of my ankle, which makes them very cool during the winter weather. I really don't like them so I'd recommend buying second hand so you don't have to pay $100+ for something that you'll be disappointed with the next day.

I would give it no stars if I could. I bought my husband a pair of jeans that where to big. I did not have the receipt however all tags were still attached. I figured they could look up my purchase with my C.C nope. I only wanted to do an exchange for correct size. Well that not allowed so I contacted the corporate office and put in a complaint because the girls at the Elizabethtown, Ky store was so rude and unhelpful. I will never shop there again( not that they care) My husband is now stuck with a pair of 50.00 jeans that don’t fit. I received an email earlier today from corporate that pretty much says sorry about your luck! Well alrighty then!!!! What a way to run a business I don’t want money back just the right size jean!

These are petite sizes and they are not advertised as such

I bought Aed 170 for single peice of polo teashirt, but here the problem they are not providing even a carry bag. If it needed again Aed 3 I have to spend , this I felt not good finally I went out the shop by carrying by teshirt. It was very shameful from such a brand is not providing a single carry bag.