Aer Lingus レビュー 2,600

Genuinely the worst airline I’ve ever had the displeasure of communicating with. I needed to change my flight date, they absolutely assured me they would wave the admin fee, but I needed to contact booking.com as they were the 3rd party agents who I originally booked with. Booking.com did contact them, and weren’t able to give Aer Lingus the details they needed. Instead of contacting me, Aer Lingus told me it wasn’t their problem and booking.com had to sort it. Consequently I’ve had to pay a huge premium for their lack of competence. Avoid them like the plague. EXTREMELY disappointed.

Dealing with Aer Lingus is like being in a sitcom. What an absolute joke! I have flights booked for July. When I log on to my booking page, it shows a message asking for advanced passenger information for all passengers. I painstakingly add every detail for all 5 passengers, click save, and it takes me back to the booking page and shows the same message. I enter all the information all over again, and it continues to act like there are no details on file. So, I call the customer service number and I have to deal with a moron who can't speak a word of English, who gets every number wrong as I tell them the passport details. I give up on him and call again, and this time get a woman who also can't speak any English and is heavy breathing so hard down her microphone it sounds like she's in a wind tunnel and I can't understand a word she's saying. Seriously.... just don't bother having a customer service team because these people are an absolute joke. When you're handling specific and really important information like passport numbers, expiry dates, customs information etc, how the hell can you hire people who can't understand anything passengers are saying?!

Booked return flights for 6 via Gotogate with Aer Lingus (UK–Orlando). Flew out 26 Oct 2025. While already in the US we were told our 10 Nov return flight was cancelled due to Aer Lingus staff strikes.
Only option offered: refund of the return leg. With a young family abroad we had no choice but to buy expensive replacement flights to get home.
Months of complaints later: Aer Lingus rejected compensation twice (first “strike action”, then claiming >14 days notice). We were only notified via Gotogate exactly 14 days before the flight – while already in the US.
No rerouting offered. Thousands out of pocket.
@AerLingus how is this acceptable under passenger rights rules?

I recently booked a flight on aerlingus. The website crashed and ultimately charged me twice for the same outbound and return flight. I didn't see the charge on my credit card until after I returned.

When I challenged them (aerlingus) for a refund it took 8 weeks to get back to me and then they wouldn't refund one of the flights. Even though I only made one confirmation with my bank and was charged twice they refused to give me a refund.

I've riased a challenge with my bank and also with the Irish commission. Terrible service and won't be flying with them again after this.

I gave it a try for this national company once, but IT IS WORSE than the budgets. How could anyone trust a flight company if they are unreliable and irresponsible from the outset on the ground?
I booked two seats and received the confirmation email and later the reminder to check in. Everything seems normal isn't it?
Well at the check-in I got an error message in their app that there is no such booking. Panic... The "customer service" wasn't available for HOURS. Finally, they said that the booking was cancelled. Why? Who cancelled it? Where is the communication about this??? How will we travel tomorrow? The answer was: book again for a much higher price. Next day travel, budgets were full, so there was no other option.
I requested a refund for the massive price difference as a bare minimum. After weeks of emailing they refused and blamed their fault on me. Pricier and even so the service is way below the infamous budgets. Arrogant, unreliable, careless company. Never again!!!

I’ve had nothing but grief from Aer Lingus over the past three weeks. My flight was cancelled and since then I’ve been trying to get my money back, but it’s been an absolute nightmare. Every time I try to contact customer service I end up waiting for hours just to get through to someone, and when I finally do, the advisors are rude, unhelpful, and seem to give a different story every time.

I’ve been told multiple things about my refund, many of which clearly contradict each other. It honestly feels like I’ve been given nothing but excuses and false information instead of any real help. No one seems willing to take responsibility or actually resolve the issue.

After this experience, I’ve completely lost trust in Aer Lingus. The lack of support, poor communication, and the way customers are treated is unacceptable. I will never use this company again and would strongly warn others to think twice before booking with them.

Quite chill airline or should I say aerline 🤣🤣 mrbeast gimme some money, gimme some money

Flight cancelled again.

An absolute shambles of an airline. Truly shocking communication and appauling lack of care when flights are cancelled or delayed.

It’s surprising that Aer Lingus hasn’t developed stronger customer care and communication, especially given how frequently their flights are delayed or cancelled. With so much practice, you’d expect the basics to be handled far better.

Booked flights for me and my 2 kids from Manchester to Los Angeles. Flight from Manchester to Dublin was delayed so we would have missed the connection. No information at all from anyone. Long waits to speak to customer service on the phone. After~ 50 minutes on the phone to them to sort out replacement flights they cut me off. The customer service staff were unfriendly. There were other people in my situation reporting the same level of dissatisfaction. To top it all they then claimed that we voluntarily didn't board the plane to Dublin so we weren't entitled to compensation or hotels. We did get the hotel and I will pursue compensation. I would never use this airline again. Absolutely terrible, uncaring, uninterested. A national flag carrier - it's an embarrassment for the Irish nation.

Pushing without a question a change o. Flight a 2 months before.
In seems to be an incompetence at all levels that it is needed for a 1.5 hours flight or bigger earnings in the pipeline so early boomers can be f@cked.

First time booking a flight. They cancelled, no alternative flight given, currently trying to get refunds for flight and airport parking…I’m rebooking with a better, more trustworthy airline

Since yesterday I'm trying to book a flight to MAD but the website and the app keeps showing an error at moment of the payment. I've paid the "lock fare" service but this morning the bkg was not there! where is my money?? 40 min waiting for a call and the "assistant" tells the issue is with everybody else's card but not their system.

In all my years of flying, I had never had an experience as awful as I did with Aer Lingus. Flights are delayed countless times, customer service is non existent and flights are cancelled right before boarding. Avoid Aer Lingus at all costs, they will ruin your trip.

So disappointed with Aer Lingus. I have flown many times with them over the years and this trip doesn’t deserve even a one star rating….
Booked Business Class from Salt Lake to Dublin return. I was so excited for my first Business Class flight.
A Christmas gift from my hubby.
What a let down!
My husband had requested gluten free meals when tickets were booked as a necessity for his health.
He had to go without food on all 4 flights because they neglected to bring any on board. When we said this was requested well in advance and asked what could they do for him they showed no empathy.
I feel disgusted having forked out sooo much money for a supposedly more luxurious flight and food yet he was left with an empty stomach the whole trip both ways!!! Paid for food and received NOTHING!!!
Also, flights in state were not upgraded to Business even though that’s what we booked and paid for. We booked ALL flights through Aer Lingus and our tickets ALL showed Business Class…. We totally feel fleeced.
Then to top it off they lost all 3 of our checked luggage. When we went to report it at customer service in Dublin they were anything but helpful….. my husband was wiped having had no food for hours on end. He was so frustrated being told he had to enter the bag details for each bag separately in a computer portal which kept crashing so he would have to go back and start all over again. It took at least 45 minutes to get this accomplished. I waited at baggage claim hoping somehow they would miraculously pop out. It took 3 days for them to finally get our luggage to us.
Not once were we offered a penny in compensation to provide essentials.
In 35 years of marriage I have never witnessed my husband get overly anxious or upset. However with the lack of food for hours and being diabetic, topped off with frustration at the lack of help from customer service it all really affected him.
A bit of empathy and consideration under the circumstances towards him would have gone a long way.
We reached out to Aer Lingus (2 months ago) and they haven’t had the courtesy to even respond.
An apology would have gone a long way.
We visit Ireland regularly but will no longer be flying Aer Lingus!!

Astonishingly poor customer service. With regard to a complaint I made - they requested some information from me. I sent it. A short while later, they sent another message requesting the same information. I sent it in reply to their email.bThey went on to send no less than 10 repeated messages asking for the same information - each time I stated I had sent it and requested this fiasco be added to my complaint. Today I got a message saying they had not heard from me and had closed my complaint. Unbelievable poor customer service.

Due to direct flights being cancelled from Manchester to JFK we had a connecting flight from Dublin. I wasn’t able to check in online due to getting randomly selected for a check so the next day I go to check in and the person tells me that the flight to Dublin is fully booked and there are no seats left. I’d understand if I chose not to check in for the flight but I tried and was told I have to do it at the airport and when I get there I get told there are no seats left, how is that fair? The man behind the desk with extremely bad timing tried to joke around with us which I thought was inappropriate considering we were getting told we were most likely not flying to Dublin. Eventually a very kind gentleman offered his seats up and we were able to get on the flight but it is extremely unfair on all passengers. I know that this is a reoccurring issue as another gentleman said to the lady behind the desk ‘you’ve overbooked again have you?’ And by the looks of it Aer Lingus are refusing to do anything about it.

However, the cabin crew were amazing and extremely friendly just a shame that the customer service at the desk can’t be reflected on in the same way.

Flew Dublin to Alicante recently on Aer Lingus Airbus plane. We unfortunately were sat beside a GROSSLY OVERWEIGHT FAT LUMP who was soooo big, he was spilling into my seat. I was aware that I was going to suffer a 3 hour flight crippled by the fat man and tiny cramped seats. Thank goodness, the man over from me moved his son over onto his seat and this allowed me to change my seat. So who is at fault here?? The GROSSLY OVERWEIGHT MAN, Aer Lingus for having tiny seat's or WHO?? Apart from that we took off and landed safely

Very poor..

I was due to fly BA to San Francisco on 21st February but my flight was cancelled. I was out on an Aer Lingus flight to SFO via Dublin the next day. Whilst the LHR to DUB flight was fine and uneventful, the flight from DUB to SFO was just awful. Ridiculously cramped seats with no legroom, IFE with very little to offer and a meal that would fail to satiate a mouse! To top it all, when I asked for a beer I had to pay for it! On a transatlantic flight! Aer Lingus is no better than Ryanair! I won’t be flying them again!

Worst airline I have ever flown with , we were on a long haul flight to New York to say the plane was small was an understatement it was the same size flight as a short haul everyone was squashing past each other to get to the toilet and the leg room was minimal the food was disgusting, on the way home we had a stop at Dublin were we had a 4 hour delay with a £13 euro food and drink voucher when i asked with the delay was the only response I got was it’s a technical issue , the worst airline avoid !!!