Aer Lingus レビュー 2,600

Höfliches Personal ob beim Einchecken oder im Flugzeug

We recently went to and from Europe and I will never use another air line. On the way there, we had the friendliest attendants. On the way back… let me say. The pilots were great. COLM!! He was so friendly. Great talking with him. He made us feel extra safe since we sat next to the emergency exit. He gave us so many ideas for our next adventure. It was honestly the best way to end our trip and come back to the states especially in such a tumultuous time.

*edit: They made sure everyone was accounted for and during our layover we rushed to the gate. They were happy and waiting for us with the gates open. In the past with other airlines we had been turned away and our names not called. Again… truly great experience.

I am extremely disappointed with how Aer Lingus has handled a straightforward baggage damage claim.

My suitcase was irreparably damaged during a flight on 5 November 2025. I provided full documentation, including purchase invoice (€296.76), photos and all requested details.

Aer Lingus acknowledged the damage but refused to reimburse unless I purchase a new suitcase and submit a receipt. This requirement is not compliant with the Montreal Convention.

Despite multiple follow-ups and a formal notice, no resolution has been provided.

At this point, I am left with a damaged and unusable item and no compensation.

This level of customer handling is unacceptable.

Honestly can’t get my head around how poor AerLingus are.
Flights booked Oct ‘25 for travel April’26. Then start of Feb told our outbound flight cancelled and automatically rescheduled to a later flight. We are bringing our 2 young girls to Disneyland and a later flight meant missing one of our days at Disney, on a short trip.

Rang and asked to be moved to the flight that was leaving 25minutes before our original booking - ‘no, the seats are more expensive’ - which I am pretty sure they can’t do. Or they tell us we can take a refund. After 3 calls we say we will go with the rebook option and book to leave the night before original travel. Means we have to spend more money on an extra hotel night but works best for Disney.
Now yesterday we got an email to confirm that our outgoing booking was cancelled and refund on the way. After long calls with customer care we were told a bot cancelled our flight in error and we could rebook the flight for an extra hotel night €200 or so. Even though we did not cancel it. They said because we never said the words ‘we do not want a refund’ on the call that there two seperate systems are not linked and did not realise we rebooked. So because we didn’t say that specific phrase their system cancelled our booking. We were offered 2 options - rebook or refund - we picked rebook and I even asked for specific seats on the new flight, but because I didn’t specifically say ‘I do not want a refund’ their system messed up and they are trying to make us pay more. I cannot get over how poor they have been. We are still waiting for an update. We travel in 30 days and still no flight out. They have really tainted what was meant to be a lovely surprise for our 2 little girls.

We recently took a flight from Dublin to Los Angeles with a 13-year-old child that was 3 hours delayed. To describe the food served on this 12-hour flight was not fit for human consumption would be an understatement. The first meal service consisted of a small starter of couscous mixed with red peppers, followed by a main course described as chicken curry with rice. This meal was, without exaggeration, the most unappetizing food I have ever been served on a flight. Serving a hot curry on a long-haul flight is highly questionable, and the quality and presentation were extremely poor. Both items were left uneaten.
Prior to landing at LAX, a cardboard box containing a vegetable wrap was placed on our tray table. The box was soaked with grease and dripping through the cardboard. The contents consisted mainly of peppers and onions. Once again, the food was left unopened.
The same or worse was presented on the return flight.
These are long-haul flights, which are very expensive, and I would reasonably expect the airline to provide passengers with properly prepared, edible meals. When I submitted a complaint to Aer Lingus, I received a response only after two months, which simply stated: “Thank you for bringing this to our attention.” This reply feels dismissive and does not address the issue or demonstrate an understanding of the inconvenience caused, they simply could not care less.

Appalling customer service after the airline treated me poorly - no apologies just excuses - then he had the nerve to hang up On me because I used the phrase “goddamn
Form” about their online forms which meant he could bail without resolving my query - snowflake

Had my flights changed as no longer direct flights from Manchester to New York tried all ways to contact them to discuss and no reply

At 7 am , the dark pattern hell that is the aer lingus website .. hung resulting in two processed payments for my flight . One at 9 am and one at 12 both one way both in my name ... they refuse to refund me as duplicate , despite it being physically impossible for me to use the flight . I spent most of the day dealing with their AI bot hell ... The. At 5 pmI spent 45 mins waiting to speak to customer service who told me . I could not have a refund as my flight was a saver rate .. this is physically impossible ... And there's nothing the system let's them do .. I should go fill in more forms ( ploy to get me off the phone) I then quoted 3 reference numbers for auto closed tickets..

Eventually they told me I can ,refund the tax which is under 6% of the price ... But I have to do that online ..filling out another self closing form.

I can't even give the duplicate flight away as they want another 80 quid to change the name .. legitimately laughable if they hadn't stolen 120 quid off me for a flight I'm going to have to leave unchecked in ..

Next time I'll bloody swim to Ireland.

Delayed flights, paid for direct ended up on indirect no communication then put a claim in for a refund due to paying for a direct flight and ended up on indirect never received claim refund was promised!! Absolute nightmare would not recommend and won’t be flying with them again!!

They have been absolutely appalling since being taken over by BA.
In December I booked flights with them to visit home to spread my mums ashes.
Since then they have changed the time of both flights without giving me any options for alternative flight times as well as changing the carry on baggage policy (the whole reason I booked aer Lingus in the first place as they are much more expensive than Ryan Air) so now carry on luggage has to be checked in unless you pay an extra £30 each way on top of their already exorbitant prices. This completely changes the service I booked! I don’t want my mums ashes in the hold in case something happens to my bag.
The new times they have given me have made pre and post flight travel arrangements impossible and are going to leave me out of pocket too. It seems that they give lots of options for flight times and then about 6 weeks out for the flight they amalgamate the less busy flights to reduce empty seats and make maximum profit - what a scam.
On top of this, I have been trying to contact them since the 18th of February to discuss this and have had absolutely NOTHING from them.
It’s really quite appalling. I will not be booking with Aer Lingus again and have started proceedings for a charge back with my bank.
This has caused me a tremendous amount of stress and anxiety at an already difficult time.

Lost our ALL our luggage, told us it would be delivered to the hotel the same day. Its been 3 days now and we have stopped getting any updates about our luggage. Leaving the hotel soon so if they find they are gonna have to ship it back to the US ifg. Sh**ty airline, worse customer service, guess I gotta go back to sleeping in my jeans now.

Am undertaking a flight to USA with Dublin transit.
Aer Lingus will not allow you to book seats for the Dublin-USA leg (and return) without also paying for seats to/from UK to Dublin. You either buy seats for all flights or none.
A money grab again from what is becoming a "low cost" airline with high prices.

Worse customer service than BA even, which is quite a feat. No way to communicate with them meaningfully. Their management team has designed the customer service function to dismiss, ignore and frustrate customers consistently. Refunds take months, everything is manual and relies on low calibre staff. There is nothing more they could do to treat customers with contempt. They cut off email contact to avoid leaving any written audit trail. They rely on monopoly positions and weak legislation to exploit and frustrate customers.

Enchantée de mon vol Bruxelles -Cancun. L’avion était confortable. Prix intéressant.

I’ve used Aer Lingus a few times lately in flights from Glasgow to Dublin. All flights except one were always late. They don’t even update the gate board to tell you there is a short delay. Almost pretending it’s in time. Avoid.

Flight EI 061 from SFO to DUB 17/03/26 .
Cabin crew in very bad form . From minute we boarded something was off ...no smiles , barely acknowledged pax, my can of wine ended up on my lap as it was thrown literally , 2 cabin crew having personal conversations across aircraft during t off and landing . Vibe was awful , flight from DUB To SFO a week earlier was lovely , friendly , professional etc .
Aer Lingus need to up their game . Cabin crew shouting at someone who stood up during landing ....we were on the ground at this stage ...elderly woman stood up ! Was very taken aback . Reminded me of Ryanair !

Contacted Aer Lingus because i took out a voucher with the view to using it for Christmas this year to fly from Manchester to Barbados then less than a week later they they said that they were no longer flying from Manchester to Barbados, so I have been trying to get a refund of said voucher and they are refusing? Surely this is illegal? They have over £800 in my money and should have notified me of their impending change at time of issue of the voucher

Don’t even deserve 1 star. They want your money and won’t give it back!!

Booked their flight 6 weeks before the departure date m. 2 weeks and 1 day before the departure date, they emailed that the booked flight is rescheduled but didn’t offer further details on the new flights. At this point, my booking reference couldn’t be found on their website! I had to call to ask. When I called, they couldn’t tell me the reason for cancellation but wanted to offer me an alternative flight which would delayed our trip for 2 days with an overnight wait for transit for 12 hours !! And they won’t pre book the hotel for us for the overnight wait but asked us to booked our hotel by ourselves first then go on their website to fill the form to reclaim. While I was on the phone with the customer service, I asked for a refund and they asked me again to fill the form on their website. I have to insist so the customer service eventually helped to filed the refund for me but wouldn’t offer any written confirmation of the refund request! I was promised that in 2 days the written email will be sent by their refund team which can’t be contacted by any means!! Guess what!! It has been 4 days!i am still waiting for the written confirmation for a refund!!

Surprisingly after I was told my flight was cancelled, two days ago, another email form are lingus came to me to ask me to check it! Then I checked my booking reference and it can be found and can be checked in !!!! So for whatever reason they cancelled my booking at the first instance couldn’t have been legit!!!

So I had to call the customer service again. After waited for 40 mins, the custom service said the refund request has been sent and prioritise so I will hear from them at max two days!! Don’t even try to ask to speak to the manager because they don’t talk to customers! When I asked how long it will take for the money to be returned! They can only say asap. Two more days gone by, I still haven’t hear a thing from them!! I always have to call!! They don’t care if they cause significant trouble and cost at customers, they also don’t care that your travel fund is withheld by them by their unknown reason! They also don’t care if you need the money to book new flight at a more expensive cost because they always ask to wait! I was asked to wait for 7-10 working days!! Which would literally over the date I was supposed to take off for my trip! Now no flight and no fund to rebook!!

Simply a scam and they take the customer money but refuse to offer service , won’t give it back and won’t communicate!

DO NOT BOOK THEIR FLIGHTS! DO NOT BOOK THEIR FLIGHTS!

I don’t understand some of the reviews on here me and my partner went to New York last week. Obviously aer lingus stopped doing flights direct from Manchester. We were made known 2 months before had our flights changed to stop in Dublin and everything so it was all sorted for when we flew out. Now I have never flown before in my life and this was the best possible experience I could have had. I’m extremely happy with the service me and my partner got and the food on the plane was amazing couldn’t have asked for a better experience. We will definitely be flying with you guys again we don’t think you get enough credit for all the hard work you do .

Thankyou

Interesting to note that Aer Lingus seem to have adopted Ryanair's playbook centered around confuse the customer and the larger percentage will retreat!
Virtually impossible to speak to them and if booking through a third party........forget it.
The reviews which are truly beyond shocking for a national airline pretty much sum up the operation.
Any business flyers reading this, do as I do, purchase the lowest fares from other brokers and enjoy the ride. Don't attempt to reach out to the airline, they won't even give you a seat number until the day of departure.