Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... もっと見る
企業が回答しました
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... もっと見る
企業が回答しました
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
連絡先
Station Road , TF1 5AQ, Telford, 英国
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.4
優良
2447件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
AGA からの回答
Dear Trevor,
We are so glad our delivery team provided excellent service and ensured everything was correct. Thank you for your kind words!😊
Warm wishes,
The AGA Rangemaster Team
Zen and Clive are two excellent members…
Zen and Clive are two excellent members of your team they arrived exactly on time the job was carried out with speed and professionalism they cleared away any mess and provided us with instructions on how to use the new AGA and where to find other guidance well done and thank you both
2026年5月15日
自発的なレビュー
AGA からの回答
Dear Mark,
We are delighted to hear about your excellent experience with our team. It's wonderful that the installation was swift, professional, and included helpful guidance. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Lak and Mark were great with…
Lak and Mark were great with communication and very polite and knowledgeable about the product as well as taking good care of it when moving the Aga.
2026年5月13日
自発的なレビュー
AGA からの回答
Hi Paul,
We're happy to know the team communicated well and were polite. It's great they were knowledgeable and careful when moving the Aga. Thanks for your feedback.
Warm wishes,
AGA Rangemaster
Dreadful
Awful experience our new Aga nearly set fire to our house as the temperature thermostat wasn’t working so the hot plates just kept heating up in the end were glowing , we had copper lids and rails however they are not real coppwr had we known this prior to purchasing we we would of changed our choice , they do not withstand daily life like a normal Aga , putting washing to dry or even a wet tea towel discolours them , we have to to be careful not to use cleaning sprays only water which is rubbish for getting rid of grease , service has been dreadful numerous lids and rails and no compensation from aga
2026年5月7日
AGA からの回答
Dear Georgina,
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are not pleased with the performance and finish of your appliance.
I can see from your records that we have previously been in contact regarding this matter. However, we do not appear to have a record relating to the appliance almost catching fire. We can also see that previous repairs have been arranged, along with a goodwill gesture offered by our colleagues for the inconvenience caused.
We would like to ensure that all correspondence has been received and understand how we can best support you moving forward.
At your convenience, we would be very grateful if you could please email us with further details of the issues experienced, and also confirm whether you received the information relating to the goodwill gesture offered.
Please contact us at tpsupport@agarangemaster.co.uk so that we may review this for you and ensure the matter is addressed as promptly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
the engineers Lak and Mark who also…
the engineers Lak and Mark who also drove the Aga from Lemington Spa where amazing. Kind and extremely good at their jobs. It was a pleasure. They ran through a demo and gave brilliant tips.
legends x
2026年5月7日
AGA からの回答
Hi Stuart,
We're happy to hear that the engineers were amazing and kind! It's great to know they were extremely good at their jobs and provided brilliant tips. Thanks for your positive feedback.
Warm wishes
AGA Rangemaster
Delux 110 Induction Aga
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip duly arrived, unpacked, installed and demoed the various features. Despite the initial delays, it was well worth it. Skip and Zen created a lovely installation experience. We love our new induction Aga.
2026年4月29日
自発的なレビュー
AGA からの回答
Dear Jonathan,
We regret the delivery changes caused some frustration. We're happy to hear that the installation experience with our team made up for the initial delays and that you are delighted with your new induction appliance. Thank you for your feedback and we hope that your new appliance brings you many years of enjoyment!
Warm regards,
The AGA Rangemaster Team
Lak and Mark rose to the challenge of…
Lak and Mark rose to the challenge of removing a 20 year old 4 oven aga, despite steps, sharp tricky corners & more challenges besides. They worked very hard without a grumble & were most polite and respectful. Would definitely recommend them, delighted!
2026年5月6日
自発的なレビュー
AGA からの回答
Dear Maureen,
We're happy to hear that the team successfully removed your old AGA despite the challenges! It's great to know they were polite and respectful. Thank you for your recommendation!😊
Warm regards,
The AGA Rangemaster Team
excellent good advice received
2026年4月30日
AGA からの回答
Dear Trevor,
We're happy to hear that you received excellent advice! Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Great service for old range removal.
Removal of old Stanley range prior to Aga install shortly.
Lak and Mark messaged a few days before and gave an accurate arrival time.
They provided an excellent service & were extremely helpful with advice on the future install.
Great service thank you!
2026年5月4日
自発的なレビュー
AGA からの回答
Good afternoon TB,
We're happy to hear that the range removal service met your expectations. We appreciate your positive feedback regarding the team's helpful advice and the accurate arrival time. Thank you!
Warm regards,
The AGA Rangemaster Team
AGA からの回答
Dear David,
Thank you for taking the time to share your feedback. I’m sorry to hear that you were not satisfied with the initial outcome following your first contact with us.
I trust that matters are now progressing more positively, with the repair arranged, and we look forward to getting this resolved for you as smoothly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
Top experience
Top experience, fast and efficient results.
Emailed enquiry for components required for Redfyre cooker, had a response from Michelle within less than twenty four hours offering the required part numbers and a direct line phone number for the parts department and spoke with Mark, who again was super efficient . He sourced the available parts and created an order and sent a link for payment to my mobile and everything was completed within minutes. look forward to parts arriving and keeping the old cooker going.
2026年4月29日
AGA からの回答
Hi Kenneth,
We're happy to hear that you had such a positive experience! It's great to know that our team could provide you with fast and efficient service, locating the parts you needed quickly. We appreciate you taking the time to share your feedback.
Warm wishes
AGA Rangemaster
The AGA team at Telford were excellent
The AGA team at Telford were excellent. Rather than engage with me only by email, we had chats by phone and they couldn’t have been more friendly, helpful and professional. They even managed to find me my perfect AGA in gorgeous British racing green - I’m very happy indeed! Best, Christine
2026年5月2日
自発的なレビュー
AGA からの回答
Hi Christine,
We're happy the team was friendly, helpful, and professional. It's great to know we found your perfect AGA in British racing green. We appreciate your kind words!
Warm wishes
AGA Rangemaster
Removal of old Rayburn
Excellent communication from Mark prior to collection date. Arrived on the date booked and within the timescale given. Both Mark and Lak were really lovely guys. So polite and nothing was an issue for them even though they were unable to get the lorry on the driveway which is gravel, they still managed to get the oven loaded onto the truck which couldn’t have been easy.
Mark also inspected access route into kitchen so he could make sure there would be enough men to bring the new Aga in. He also checked which Aga we ordered and were the Aga is going to make sure electrics for it were okay. I called my electrian and Mark was able to give clear instructions of requirements to him, so no hitches on the day.
Amazing service so far. :)
2026年4月30日
自発的なレビュー
AGA からの回答
Hi Olga,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team's communication and adaptability when faced with challenges during the collection. It's great to know that the pre-installation checks were helpful and contributed to a smooth process. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Very friendly and helpful staff
Very friendly and helpful staff. Aga Is beautiful all my friends like it. Just need to start using it . Delivered when expected.
2026年4月27日
AGA からの回答
Dear Sharon,
We're happy to hear that our staff was helpful and friendly! We're glad your friends like it, and we hope you enjoy using it. Thank you for your feedback!
Warm wishes,
The AGA Rangemaster Team
Punctual and very clear instructions
Punctual and very clear instructions
Lack and Mark delivered a very professional service
2026年4月29日
自発的なレビュー
AGA からの回答
Hi Nicky,
We're happy to hear that you found our service punctual and our instructions clear. We appreciate your positive feedback regarding our professional service.
Warm wishes
AGA Rangemaster
Very efficient and friendly team
Very efficient and friendly team, Skip and Zen, removed my oil fired Aga. Looking forward to delivery of new electric Aga in 2 weeks time!
2026年4月29日
自発的なレビュー
AGA からの回答
Good morning,
We're happy to hear that the removal of your oil-fired Aga was efficient and friendly. Thank you for your positive feedback, and we look forward to delivering your new electric Aga!
Warm wishes
AGA Rangemaster
Mercury 1082 Induction
The delivery date was postponed twice (I was told due to component supply issues) but now its here, we are delighted with the quality and design of the oven. Simon and Paul (delivery and installation team) were really great; polite, friendly and efficient.
2026年4月29日
自発的なレビュー
AGA からの回答
Hi Susan,
We're happy to hear that you are delighted with the oven's quality and design. We appreciate your patience regarding the delivery adjustments. It's great to know the delivery and installation team were so helpful!
Warm wishes
AGA Rangemaster
Shelving problem on Aga
Helpful, friendly service. Steps taken to try and solve the problem
2026年4月27日
AGA からの回答
Hi Mr Baker,
We appreciate your positive feedback! We're happy to hear that our service was helpful and friendly as we worked to solve the problem.
Warm wishes
AGA Rangemaster
Installation of our new Aga.
Installation of our new Aga completed by Skip and Zen this morning 28th of April. They arrived bang on time and 90 mins later all completed with no fuss or drama. All the oven's controls and functions were clearly explained. I thought this is just what you expect from a premium manufacturer and put a review on Trustpilot. Afterwards I found they had left the new range cooker with components loose and burners not adjusted correctly. Even though they fitted these components they left with no advice of the issues and moved on to probably do a crap job for someone else. Aga's Customer Service arranged for an engineer to resolve the problems and he arrived but had no accreditation to work on LPG appliances. What a disaster. So today 12th of May we are still waiting to use our £5k oven?? ?
2026年4月28日
自発的なレビュー
AGA からの回答
Hi Gordon,
We're happy to hear that the installation was completed efficiently and that the controls were clearly explained. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Great company
Great company, excellent aftercare and superb installation team. Thank you so much ☺️ My client is very happy with 60 hot plate electric in linen! It looks amazing
2026年4月23日
AGA からの回答
Dear Briony,
We're happy to hear that your client is pleased with the 60 hot plate electric in linen! Our team appreciates your kind words and is glad we could provide excellent aftercare and installation. Thank you so much!😊
Warm wishes,
The AGA Rangemaster Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。