Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... もっと見る
企業が回答しました
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... もっと見る
企業が回答しました
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
連絡先
Station Road , TF1 5AQ, Telford, 英国
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.4
優良
2447件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Never AGAin
They don’t move fast, don’t return calls as promised and their system prevents an email conversation with just one person, every reply goes back into the main system with the same “thanks for contacting……., we’ll reply within 24 hours” receipt mail message. It’s infuriating as it’s their product not working, 11 days now since first contact and still no resolution!!!!!!
2026年4月8日
AGA からの回答
Good morning James,
Thank you for your feedback, and I’m very sorry to hear that this matter is still outstanding.
I’ve been able to locate your correspondence and can see that our Technical Advisor, Matthew, has been in touch and requested some additional images, which we have now received. These have been passed on to our technical team for review.
They will be in contact with you as soon as possible to provide further support and next steps.
We do kindly ask that all communication remains respectful, as our team is here to help and support you throughout this process.
We appreciate your patience in the meantime, and please don’t hesitate to reach out if there is anything further we can assist with.
Warm regards,
The AGA Rangemaster Team
Rangemaster A* Customer Service
I just want to say a huge thank you to the Aga Rangemaster team for making the delivery and installation of our new Rangemaster so straightforward.
I also really appreciate the acknowledgement of all the issues we experienced with our previous cooker — it genuinely meant a lot.
Lak and Mark were fantastic, with Lak in particular standing out. From the outset he was incredibly friendly, knowledgeable, and took the time to explain everything thoroughly, including fully testing the oven before leaving. It was a completely reassuring and professional experience.
The service was a world away from the third-party engineers we had previously dealt with. Unfortunately, those experiences were extremely poor — there was little knowledge of the newer model, no real sense of accountability, and overall a very frustrating experience. It’s hard to understand why Rangemaster relies on third parties when their in-house service is so excellent.
Despite the challenges we’ve had, Rangemaster as a company have been outstanding throughout — responsive, supportive, and committed to resolving issues. In contrast, our experience with John Lewis, where we originally purchased the cooker, was disappointing.
Overall, a very positive experience with Rangemaster and especially with Lak and Mark. Thank you again — it’s always a pleasure to deal with people who clearly care about their customers.
2026年4月9日
自発的なレビュー
AGA からの回答
Dear Anne,
We're happy to hear that the delivery and installation were straightforward. We appreciate your acknowledgement of the past issues, and we're so glad that Lak and Mark provided a reassuring and professional experience. We value your feedback regarding the service and are grateful for your positive comments about our team's responsiveness and support. Thank you!
Warm wishes,
The AGA Rangemaster Team
Original delivery date 20March 2026…
Original delivery date 20March 2026 changed due to manufacturing delays with revised date 10April.
2 days before delivery date and following conversation with installer had to contact AGA and told incorrect unit had been allocated.
Result of this being further delay of 6 weeks which was reduced to 3 weeks
2026年4月9日
AGA からの回答
Dear Stephen,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delays you have experienced due to production and allocation.
We are working closely with our Home Deliveries team to see if we can bring your delivery date forward. They will be in touch with you as soon as they have further information to discuss a suitable date for delivery and resolution.
In the meantime, if there is anything further we can assist with, please don’t hesitate to contact us directly at tpsupport@agarangemaster.co.uk, and we will be happy to provide you with the latest update.
Warm regards,
Alex and the AGA Rangemaster Team
Excellent experience with removal of…
Excellent experience with removal of old and delivery of new aga.
Office were very helpful with quick responses over queries of how to prepare space.
Delivery team (Lak and Mark) were very efficient and took time to explain how to work the controls.
2026年4月9日
自発的なレビュー
AGA からの回答
Hi Leah,
We're happy to hear that you had an excellent experience with the removal and delivery. It's great the office provided helpful and quick responses and that the delivery team was efficient and informative. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Smooth installation of a dual fuel range cooker
It was a long wait for the product to become available but when the installation day finally arrived the installation went very smoothly. An existing gas range cooker was removed for disposal and the gas pipe connection modified to meet the connection requirements for the new cooker. Phil and Johnny were friendly and worked methodically to ensure that our new cooker was soon in place and connected without a hitch. The features and operation were explained and our first meal was cooked that evening. Well worth the wait.
2026年4月8日
自発的なレビュー
AGA からの回答
Hi Bob,
We're happy to hear that the installation went smoothly after the wait. It's great to know the team ensured your new cooker was properly installed and explained its features. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Delivered not working!
The Aga was delivered on 12th March and the wok ring was not working. We had to wait until 8th April before the part came and it could be repaired.
When the engineer came he pulled the Aga across our new kitchen floor and scratched the wood across 4 planks the damage means the floor needs partially replacing.
I reported it straight away to Aga and they did respond immediately.
Not the service you expect from Aga very disappointed.
2026年4月8日
AGA からの回答
Hi Emma,
I am so very sorry to hear that this has been your experience with us. This is certainly not the level of service we would expect any of our customers to receive, and I completely understand your disappointment.
I believe I have been able to locate your previous correspondence, and we have requested that you please provide a quote for the repair to the damaged flooring. Once received, we can review this further with our senior team and work towards a resolution.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Warm wishes
AGA Rangemaster
Aga installation was exceptional
Aga installation was exceptional. Lak and Mark went above and beyond with difficult access issues. A truly professional and experienced team. Thank you so much.
Linda and Chris.
2026年4月7日
自発的なレビュー
AGA からの回答
Hi Linda and Chris,
We're happy to hear that your installation was exceptional! We appreciate your positive feedback regarding our team's professionalism and experience navigating difficult access issues. Thank you so much!
Warm wishes
AGA Rangemaster
After two emails not one response
2026年3月27日
AGA からの回答
Good morning,
Thank you for your review, and I’m sorry to hear about your experience.
I believe I have been able to locate your previous correspondence, and I can see that we did respond to advise that, unfortunately, we’re unable to assist with supplying parts to Australia. We did provide contact details for our international dealer in Australia, who may be able to help further.
Apologies if this response was not clear or did not reach you, and for any frustration caused.
Warm wishes
Koreene
Well I have finally managed to get my…
Well I have finally managed to get my RAYBURN 345W repair with no help from AGA Living or EURO SAV. I managed to find a very helpful man at COUNTY CHOICE COOKERS who repaired it within 24 hours after I had taken from FRANCE to him and have now returned to France with.
Got very little help from EURO SAV.
2026年4月6日
自発的なレビュー
AGA からの回答
Hi Richard,
We appreciate your feedback and regret that you had difficulties getting your appliance repaired and that our service did not meet your expectations. We'll review your experience to see how we can improve our support in the future. We are glad you found a solution.
Warm wishes
Koreene
Excellent service from Lak & Mark.
Excellent service from Lak & Mark.
Kept us informed regarding delivery. Arrived when they said they would.
Very professional and friendly service from them. Thank you
2026年3月31日
自発的なレビュー
AGA からの回答
Hi Mrs Horner,
We appreciate you taking the time to leave us your feedback. We are happy to hear that you were kept informed regarding your delivery and that our service was professional and friendly.
Warm wishes,
AGA Rangemaster
Professional service
I bought a new Rangemaster cooker and needed a LPG conversion kit. I phoned Aga, thinking I would need to buy the kit. Aga were more than happy to send me one FoC. There was a slight glitch with the delivery, but with one phone call it was sorted and supplied on same day delivery, well in advance of my cooker delivery. Great service. Thank you!
2026年3月16日
AGA からの回答
Hi Theresa,
We're happy to hear that we could provide you with a LPG conversion kit free of charge! We appreciate you letting us know about the delivery issue, and we're glad we could resolve it quickly. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Great customer service from Aga !
After 23 years the ‘Aga’ sign on the front of our Aga melted on the face probably because we were hanging damp clothes over the front to dry. I messaged Aga and Alex got straight back to sort the issue by offering a replacement badge at no charge! Alex could not have been more helpful even including a link to show how to replace it. Fantastic service from a great British company. Thank you so much.
2026年3月30日
自発的なレビュー
AGA からの回答
Hi Ian,
We're happy to hear that the issue with your Aga sign was resolved quickly. We appreciate your positive feedback regarding the helpful service you received. Thank you for sharing your experience!
Warm wishes,
AGA Rangemaster
A very easy process from order to installation.
The process from start to finish was very agreeable.
Mark and Lak the installers were very helpful, knowledgeable, polite and friendly. Lak showed us how to use the aga and explained everything before he left.
The ladies at Cirencester were always very helpful, polite, quick to respond to my questions and made the experience very easy.
Thank you.
2026年3月27日
自発的なレビュー
AGA からの回答
Hi Richard,
We're happy the entire process went smoothly. It's great to know the installation team was helpful, knowledgeable, and friendly, and that our colleagues were quick to respond. We appreciate your kind words!
Warm wishes
AGA Rangemaster
We are Very happy with Lak and Mark…
We are Very happy with Lak and Mark they are a credit to AGA. From the care they took in bringing the cooker into our home. To simple and clear directions that were given regarding the cooker, to the removal of all packaging. We bought our Rangemaster cooker because of their high quality and were delighted with all aspects of the delivery
2026年3月31日
自発的なレビュー
AGA からの回答
Hi Harry,
We're very happy to hear about your positive experience with the delivery of your new Rangemaster cooker! We appreciate you acknowledging the team's care and clear directions. Thank you for your feedback.
Warm wishes
AGA Rangemaster
Beware- breakages
Despite asking again and again to board the limestone patio the workmen decided to drag the pallet truck across and ended up breaking and damaging 6 paving slabs. Damage that was totally avoidable by using boards.
They wouldn’t listen and went against our wishes and went at everything far too quickly without preplanning or forethought.
Very poor service for such an expensive item.
2026年3月30日
自発的なレビュー
AGA からの回答
Good morning,
Thank you for bringing this to our attention, and please accept our sincere apologies for the issues you experienced during the delivery of your AGA.
This is certainly not the standard of care we expect, and we are very sorry to hear of the damage caused.
So that we can support you as quickly and thoroughly as possible, could you please email us at tpsupport@agarangemaster.co.uk with your full details, installation date, appliance information, and order number. If possible, please also include images of the damage. This will allow us to investigate the matter internally and provide you with the most appropriate support.
Thank you for your time, and we look forward to assisting you further.
Best wishes,
Alex
Upon ordering with Tracey from Kendal…
Upon ordering with Tracey from Kendal AGA to taking delivery the whole process was a pleasure! The two delivery men Dwayne and Patrick were Wounderful! Took time to protect the door way in which the AGA was brought in through and showed respect whilst working inside the house which doesn’t go unnoticed these days. Very professional service can’t thank everyone enough.
2026年3月31日
自発的なレビュー
AGA からの回答
Hi Simon,
We're happy to hear that you had a wonderful experience from start to finish. It's great to know that our team's professionalism and care were appreciated during your delivery. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Excellent and professional response…
Excellent and professional response from Customer Care Adviser Loren. Problem sorted with no fuss.
2026年3月20日
AGA からの回答
Hi Geoff,
We're happy to hear that the issue was sorted out smoothly by our Customer Care team. We appreciate you taking the time to leave us feedback.😁
Best wishes,
The AGA Rangemaster Team
Very helpful thank you.
2026年3月26日
自発的なレビュー
AGA からの回答
Dear Frederick,
We're happy to hear that we could be of assistance. Thank you for your positive feedback, we truly appreciate it.😄
Kind regards,
The AGA Rangemaster Team
Thrilled with my new AGA
Thrilled with my new AGA and a great collection and delivery/installation service.
Richard and Bruce handled both the removal of old and delivery of the new Agas. They were very friendly and helpful and have done a great job.
2026年3月27日
自発的なレビュー
AGA からの回答
Dear Kerry,
We're happy to hear that you are thrilled with your new AGA! We appreciate your positive feedback regarding the collection, delivery, and installation service. It's great to know the team was friendly and helpful.🙂
Warm regards,
The AGA Rangemaster Team
Dwayne & Patrick have just delivered my…
Dwayne & Patrick have just delivered my Aga R3 - they could not have been more helpful - they manouvered it over difficult terrain and had a ramp to bring in into the kitchen. They were both so friendly, knowledgeable and courteous. Dwayne went through the controls with me and how to use the ovens and domes for the first time.
From start to finish they were brilliant!!
2026年3月27日
自発的なレビュー
AGA からの回答
Dear Karen,
We're happy to hear that the delivery team was so helpful! It's great they navigated the terrain and explained the Aga R3's functions clearly. We appreciate you sharing your positive experience!
Warm wishes,
The AGA Rangemaster Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。