Quick, easy, with the help of the filters, the algorithm focussed our on needs , decisions made from the short list of choices - to be recommended.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
AIRPORT RENTAL IN MY OPINION, IS A SCAM COMPANY. I PAID THE REQUESTED $90 DEPOSIT FOR A CAR RENTAL WITH ACE CAR RENTAL. UPON DOING BUSINESS WITH ACE, THEY DID NOT PROVIDE ME WITH A CAR DUE TO SO-CALLE... もっと見る
企業が回答しました
Their website is easy to navigate and user friendly. Their rental cars were much cheaper than other options I found. I was only required to pay a deposit on booking and the remainder is paid at th... もっと見る
企業が回答しました
So far the entire process has been efficient and easy. Excited to see how pick up of vehicle goes and if I get what’s booked.
企業が回答しました
企業情報
当該企業による記述
Compare vehicles in over 50,000 locations around the world and save!
当該企業による記述
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental car brands who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- One Global Site
- Over 50,000 locations in 176 countries.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
連絡先
Auckland, ニュージーランド
- drive@airportrentals.com
- www.airportrentals.com
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to compare our options and decide…
Easy to compare our options and decide on the best deal for us.
2026年4月14日
AirportRentals.com からの回答
Hi Kim,
Thank you for your kind words! We're thrilled to hear that you found it so simple to use our site to find the vehicle that suited your needs. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com からの回答
Hi Eric,
Thank you for your kind words! We're thrilled to hear that you had no difficulty making your booking with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Very Easy to book
2026年4月11日
AirportRentals.com からの回答
Hi Linda,
Thank you for your kind words! We're thrilled to hear that you found our website easy to book. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Great user-friendly website
Great user-friendly website, plenty of information available & excellent pricing - my go-to option when booking a rental vehicle.
2026年4月10日
AirportRentals.com からの回答
Hi Dr Rob Nash,
Thank you for your kind words! We’re delighted to hear you found the website user-friendly and appreciated the information and pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind Regards,
Vidhi Rawal.
AirportRentals.com からの回答
Hi Nans,
Thank you for your kind words! We're thrilled to hear you found the booking quick, easy, and great value for money. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind Regards,
Sophia.
AirportRentals.com からの回答
Hi James,
Thank you for your kind words! We're thrilled to hear that you found our booking process drama-free and straightforward. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Fast and efficient.
2026年4月6日
AirportRentals.com からの回答
Hi Paul,
Thank you for your kind words! We're thrilled to hear that you found our process fast and effificent. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Quick and easy
2026年4月2日
AirportRentals.com からの回答
Hi Robyn,
Thank you for your kind words! We’re thrilled to hear that your experience was quick and easy. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sophia
Dirty car with a japaneese menu only.
Very difficult to get to the pick up site. Several phone numbers did not work!
The car was dirty from probably the last 10 rentals and the whole menu in the car was in japanese without any option to be changed!
Stay far away from this company!
2026年3月26日
自発的なレビュー
AirportRentals.com からの回答
Dear Kenneth,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with one of our rental providers was disappointing, particularly regarding the vehicle condition and the difficulty reaching the local team.
While the vehicle collection and on‑the‑ground service are handled directly by the rental provider, we take feedback like this seriously and would like to look into it further. If you’re happy to share your booking reference (starting with IM), we can investigate this with our rental partner.
Kind regards,
Shin
Easy to navigate.
2026年3月31日
AirportRentals.com からの回答
Hi Mark,
Thank you for your kind words! We're thrilled to hear that you found booking with us easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
AirportRentals.com からの回答
Hi HT,
Thank you for your kind words! We're thrilled to hear that you found it so easy to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com からの回答
Hi Tilisa,
Thank you for sharing your feedback — we’re really glad to hear you found our team friendly and the rental good value.
Since your comments are positive, we just wanted to check whether the 1-star rating might have been selected by mistake. If so, Trustpilot allows you to update your rating at any time.
Kind regards,
Shin
Cancellation quick and easy
2026年3月29日
AirportRentals.com からの回答
Hi Warren 😊
Thank you for your kind words! We're thrilled to hear that your cancellation experience was quick and easy. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sophia
AirportRentals.com からの回答
Hi Margaret,
Thank you for your kind words! We're thrilled to hear that the process was easy to book. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
DO NOT USE this third party to rent a…
DO NOT USE this third party to rent a car at all! We had to change our booking dates by one day and did it with more than 48hrs before our booking and they made us jump through hoops. Apparently you can’t easily add or remove a date! They have to cancel your booking and rebook you again. Then they charge you extra. The customer service is terrible. The person I spoke to in the phone was working from home with lots of background noise. I asked her if she could move so I can hear her better and she was super rude and hung up the line. We very incompetent and ended and could not offer help! They take $750 off you as a security deposit but that’s a significant money to go without for a few days! There is a lot they can’t do without checking directly with the rental company so what the point of having them as a third party. Do not use if you don’t want to be ripped off.
2026年3月25日
自発的なレビュー
AirportRentals.com からの回答
Dear Dalia,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide.
Regarding your booking change, prepaid reservations have limited flexibility when it comes to online modifications. As a result, cancelling and rebooking is often the available option when changes are required. As rates and availability are live, the current pricing applies at the time of rebooking.
We’re particularly concerned to hear about your interaction with our support team. While some of our agents do work remotely, we expect all customer interactions to remain clear, professional, and respectful at all times. We are currently reviewing the call in question, and appropriate action will be taken.
In relation to the security deposit, this is a requirement set by the rental provider rather than our platform. The amount can vary depending on the supplier and is outlined during the booking process.
We will look into your case further and will be in touch with you directly to address your concerns in detail.
Kind regards,
Shin
There is no way this place is getting…
There is no way this place is getting good reviews. 2 plus hours to get a car, had to do everything in a phone booth that was pretty much a sauna. Kept adding charges. Miserable experience.
2026年3月16日
自発的なレビュー
AirportRentals.com からの回答
Hi Jeremy,
Thank you for your feedback. We’re sorry to hear the experience was not a positive one. Based on your comments, it appears this relates to the vehicle collection process and charges applied at the rental provider’s counter.
Please share your IM reference number with us so we can review the booking and raise this with the supplier to better understand what happened in this instance.
Kind regards,
Shin
Great customer service
5 stars for the great customer service, they are very kind and flexible.
2026年3月23日
自発的なレビュー
AirportRentals.com からの回答
Hi Floor,
Thank you for your kind words! We're thrilled to hear that you received such wonderful customer service from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Absolutely delighted with the service…
Absolutely delighted with the service and efficiency we experienced. Lovely helpful and friendly staff at Cape Town International Firefly
Will definitely become my go-to hire car company
2026年3月23日
自発的なレビュー
AirportRentals.com からの回答
Hi Annette,
Thank you for your kind words! We're thrilled to hear that you were so pleased with the service you received from our team and that you'll be booking with us again in the future. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
It was the best price and quick to book
2026年3月23日
AirportRentals.com からの回答
Hi Alan,
Thank you for your kind words! We're thrilled to hear that you found it easy to make your booking with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy and lots of choises.
2026年3月21日
AirportRentals.com からの回答
Hi Madeline,
Thank you for your kind words! We're thrilled to hear that you enjoyed our large range of options. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。