Al Haramain Institute & Madrasah UK レビュー 

Al Haramain Institute & Madrasah UK からの回答

2022年6月25日

Assalaamu Alaikum Dear Zeba Alam,

Thank you for sharing you experience which was positive and its our honor to be at your service and your positive review is much appreciated.

FOR MORE REVIEWS THROUGH GENUINE EXPERIENCES, INTERESTED PARTIES MAY VISIT THE FOLLOWING PAGES:

https://www.alharamainschools.co.uk/reviews/

https://www.youtube.com/watch?v=FBmMjkicumI&list=PLDpCBdv90G3fFN4gcnsIVWT32_TZ65r40

Best Regards
Al Haramain Schools

Al Haramain Institute & Madrasah UK からの回答

2022年6月24日 に更新

Assalaamu Alaikum Dear Sadman Sakib,

Thank you for being a dedicated student at Al Haramain, its amazing to have students from all around the world participating and your positive review is much appreciated.

FOR MORE REVIEWS THROUGH GENUINE EXPERIENCES, INTERESTED PARTIES MAY VISIT THE FOLLOWING PAGES:

https://www.alharamainschools.co.uk/reviews/

https://www.youtube.com/watch?v=FBmMjkicumI&list=PLDpCBdv90G3fFN4gcnsIVWT32_TZ65r40

Best Regards
Al Haramain Schools

Al Haramain Institute & Madrasah UK からの回答

2022年3月8日 に更新

Dear Shah,

We have checked your user name against our systems, your comments are false and it is unfortunate that you had to write a public review and provide a 1 star rating based on a non-genuine experience and false exaggerated ill-intentioned statements in what we strongly believe engineered to be used as a form of blackmail to forcefully relieve you from the contract (which is Shari’ah compliant and legally binding) that you had entered into and fees you owe for services delivered and still being delivered. It should be noted that you have been registered with us under terms and conditions as a parent for 2 years, at your own will you registered for another year following your satisfaction or our quality and services the previous year, Trust Pilot is not a tool for blackmailing which you have attempted to use stating in Whatsapp messages to us to suggest unless we cancel the remainder of the agreement (not pursue you for fees that you have agreed to pay in the contract) you would post a negative review on Trust Pilot, having checked your Trust Pilot account it’s interesting to see that you have posted reviews 8 times to 8 companies of which 6 are 1 star calling them scam, appalling service, dreadful, worst housing etc which clearly goes to show your attitude towards companies and that perhaps there are issues with yourself you need to reflect upon, it is also interesting to note since our comment made on this you have been working to increase your reviews on companies at a fast pace recently in an attempt to portray our statements not to be correct. Unfortunate for you we do not rely solely on Trust pilot and our excellent reputation speaks for itself including on Trust Pilot.

We are investigating this review and shall use it as evidence, it is unfortunate that Trust Pilot verifies only that there was some contact between the reviewer and company in order to accept a review but does not check nor gets involved in checking the authenticity of the content of the review or experience, the matter is not about you having the right to share your experience which is a right everyone has however the issue here is that this is a false nongenuine interpretation of the experience engineered to be used as a form of blackmail for you not to be perused for fees you owe having entered into a service agreement with us (with a commitment of 1 academic year) while harming our reputation and attempting to deter others away from us for your wrong ill-intentioned doings in not respecting the agreement you are in, these actions are unIslamic/sinful, classed as clear defamation and you maybe liable to pay damages for along with the fees you owe breaching the agreement and legal costs if pursued legally and your review shall be used as evidence in such a case.

Due to your thuggish, forceful and disrespectful approach from the beginning of conversation, against the norm of how we treat and deal with parents we had taken a firm and formal approach with you advising you to write to us through email rather than Whatsapp to make formal communication with us, and you have avoided till this day:

Saturday 12th February 2022 3.03pm
‘Listen don’t play games with me… cancel our agreement’

You then mentioned Trust Pilot two times 3.05pm and 3.12pm and its clearly mentioned in the form of blackmail to indicate because we are not cancelling agreement (which is our right according to agreement you entered into) to expect a negative review.

As for your false claim that we had provided you a forged scribble signature, we have already explained to you there has been no forgery and this defamatory statement will be included in any claim against you, your behaviour in continuously attempting to escape liability of agreement is expected however twisting the facts (which is all evidenced in writing) with the intention to deter others and cause us harm while being dishonest is unacceptable and not expected or respected in Muslim dealings. The facts are you asked for a copy of the agreement then had found a version online and initially began by attempting to claim it was badly written or unclear (first attempt of escape), you were advised that you had agreed to terms of agreement and there were copies provided to you which was available on your online account and additionally it was sent to you before usage of service and prior to acting on the agreement this year, you have confirmed receipt of it in writing in messages to us. On your request you were sent an image of your signature confirming that you have agreed to the terms of usage of service when opening a parents account with us, you now claim it 'looks' like your signature and this claim comes despite the fact of using the same account to access and take benefit of our service for near 2 years (records of which we hold), then you claimed you agreed to the terms of previous year and not the current year because you did not sign anything for this year (strange claim to make especially as somehow you have been using our service and paying for it without any issue for over 5 months into the second year supposedly without any agreement), we then advised you how the parents accounts work and the fact even if you were not to sign with signature at all (despite the fact we hold a signature of yours) you are bound by the terms of use of our service as you only sign once at beginning of account opening and you are not required to sign every time a service /course is added each year ( a little like many services, even with Trust Pilot you have agreed to Trust Pilot terms of service prior to you making these false defamatory reviews with intention of blackmail, you had agreed once to their terms of service and are not required to agree or sign each time when reviewing or every year) while we have the right to update the terms, we provided you updated copies which you confirmed in messages writing that you did receive it, also we have third party evidence to prove you have received it, copies of which we had also provided you before entering into and using the service.

We have given you the opportunity to resolve this matter directly with us (internally between Muslims) before we consider or initiate legal proceedings, we advised you of the consequences of any uncivil and untruthful actions (such as this review) once you attempted the blackmail, please be advised we have now instructed our legal teams to assess/initiate legal proceedings against you for false statements with the intention to harm our excellent reputation (which we believe you have done as a form of blackmail, messages we have on file) as well as pursue you for breach of agreement and unpaid fees that you have agreed to pay by registering with us. With regards to direct debits, you had entered into a 1 year commitment agreement taking the option of paying the full fees on a monthly direct debit with permission to charge your account until the full fee was cleared just as you did the previous year, this is not at all a monthly option for you to simply discreetly without any raise of concern or discussion with us cancel the direct debit and assume that it will automatically cancel the agreement and the 1 year commitment made, the agreement and commitment is one and direct debit is just a mode of payment for the agreement, you cancelling direct debits which you have authorised us to setup and take fees from for the last 1 year and 5 months is not important to us, the matter can now be escalated and fees be obtained via the claims court due to breach of agreement which shall be more costly for you having you pay the fees, legal costs and finances for damages due to defamation. In your interest we advise you to rectify your mistakes and remove this review which is not a true representation of your dealing with us based on the agreements you entered into for exchange of services, and services you have benefitted from for near 2 years.

Although it may seem we are taking a firm and formal stance against you, it is solely due to the approach you have taken and we have attempted to allow you to fix your mistakes, to date you have not been cooperative. We would like all to understand that our culture as an organisation with all parents is welcoming, kind, polite while being firm upon professionalism, agreements, terms and conditions. We are different from most other Madrasahs as we have advanced technological systems and policies in place to ensure a smooth streamlined operation and delivery of a formal professional and quality service. We do understand some members of the community like this reviewer still requires some time for further understanding and development in dealing with professional 'Muslim' lead organisations especially as they are still used to the traditional/cultural systems and methods which are not necessarily good Islamic practices in current times. It is incumbent that we as a community advance together and learn how to deal and behave in a civil, professional and Islamic manner with each other especially after clear agreements and terms between two parties with full authorisation have been made.

Allah Azzawajjal says in the Qur'an:
"O you who have believed, fulfil [all] contracts"
— Surat Al Ma'idah Verse 1 (Saheeh International)

If one misunderstands or is unable to keep up with their part of an agreement, that is understandable and in most cases we are considerate beyond the terms agreed to, the correct way to approach the matter (as we have advised you on messages) is by raising change of circumstances as a request formally (not obligation on us) for consideration, rather than not only just breaking one's agreement which is Islamically wrong but also attempting to blackmail, force and defame us due to your own wrongdoings, surely you would not do the same with non-Muslims companies, then why with Muslims? these ways of behaviour must change and is unacceptable as a Muslim.

As for hypocrisy and us immediately going to the courts, this is false, we have attempted to resolve your behaviour directly between Muslims with you, given ample opportunity and advised what we will be forced to do if you do not cooperate, we also hope you will accept the fact for you to use Trust Pilot agreeing and accepting their terms of usage in order for you to make this very false defamatory review against a Muslim organisation accusing us of hypocrisy while in Whatsapp messages to us stating its Kufr to use any law other than Allah and all the other things you have attempted while portraying to the public you are the victim of this matter, it in itself is an extreme form of major hypocrisy from your part, for your knowledge and the records, Trust Pilot's terms of usage state that their agreement of usage by you (which you have accepted) is according to the laws and rights of judgement of the federal courts of New York:

9. Applicable law and venue
9.1 The User Terms and the relationship between you and Trustpilot are governed by the laws of the State of New York, without regard to the conflicts of law provisions thereof. Any disputes must be brought exclusively in the state or federal courts located in New York, and the parties hereby consent to the jurisdiction of such courts.

Perhaps now you will claim you did not agree to Trust Pilot's terms either and did not sign anything nor posted this review? :)

Mr Shah we ask you to Fear Allah Azzawajjal and reflect on your behaviour and actions which does not befit one of a good Muslim, unfortunately you have landed yourself in potentially some major legal and sinful issues, unless you rectify your mistakes and approach us cooperating in an Islamic manner we reserve the right to instruct our solicitors and you shall be hearing from them shortly.

We thank you all for their understanding and we are committed to providing a high level of service educating all.

FOR TRUE REVIEWS THROUGH GENUINE EXPERIENCES, INTERESTED PARTIES MAY VISIT THE FOLLOWING PAGES:

https://www.alharamainschools.co.uk/reviews/

https://www.youtube.com/watch?v=FBmMjkicumI&list=PLDpCBdv90G3fFN4gcnsIVWT32_TZ65r40

Best Regards
Al Haramain Schools

***UPDATE 08/03/2022***
Due to the many false and defamatory statements the reviewer made on the original review they had initially posted, they were made by Trust Pilot to change many of the original statements (which we have saved), spending time from 6am to 9am in the morning 07/03/2022 editing 4 times. These actions of Trust Pilot making the reviewer edit/remove the comments aswell as the reviewer acting upon it as opposed to deleting the review completely is further evidence and confirmation of the false information and defamation caused, all of which we have kept evidence of and has been passed to our legal team to consider towards claims for damages. The review posted by 'Shah' above still contains untruthful and defamatory statements.

Al Haramain Institute & Madrasah UK からの回答

2021年11月16日 に更新

Dear 'Khatra',

We have checked your user name against our systems, your comments are absolutely false and it is unfortunate that you had to write a public review and provide a 1 star rating based on a non genuine experience and false statement from your part. We are investigating this review and will take necessary action for false statements with the intention to harm our excellent reputation. We advise to rectify your mistakes and remove this comment which is not a true representation of your dealing with us.

We would like you to kindly understand that our culture as an organisation is welcoming, kind, polite while being firm upon professionalism, agreements, terms and conditions. We are different from most other Madrasahs as we have advanced technological systems and policies in place to ensure a smooth streamlined operation and delivery of a formal professional and quality service. We do understand some members of the community like yourself still require some time for further understanding and development in dealing with professional 'Muslim' lead organisations especially as they are still used to the traditional/cultural systems and methods which are not necessarily good Islamic practices in current times. It is incumbent that we as a community advance together and learn how to deal and behave in a civil, professional and Islamic manner with each other especially after written clear agreements being signing and dated between two parties with full authorisation given.

Allah Azzawajjal says in the Qur'an:
"O you who have believed, fulfill [all] contracts"
— Surat Al Ma'idah Verse 1 (Saheeh International)

If one misunderstands or is unable to keep up with their part of an agreement, the correct way to approach the matter is in that exact manner by raising change of circumstances as a request (not obligation) for consideration, rather than not only just breaking ones agreement but also attempting to defame the other party due to your own wrong doings, surely you would not do the same with non-Muslims companies, then why with Muslims? these ways of behaviour must change.

We thank you for your understanding and we are committed to providing a high level of service educating all.

FOR TRUE REVIEWS THROUGH GENUINE EXPERIENCES, INTERESTED PARTIES MAY VISIT THE FOLLOWING PAGES:

https://www.alharamainschools.co.uk/reviews/

https://www.youtube.com/watch?v=FBmMjkicumI&list=PLDpCBdv90G3fFN4gcnsIVWT32_TZ65r40

Best Regards
Al Haramain Schools