AT Modelsレビュー 

Ordered parts Monday 8 June @13.14pm , 48hr delivery, item was not shipped until weds 10 June late afternoon,royal mail says delivery friday, sorry but we shouldn't wait nearly a week for goods ! In hindsight I should have collected myself. Thanks guys

Terrible customer service, endless promises to fix the situation and deliberately trying to drag out the refund process and hoping the customer will give up.

placed paid orders with ATModels / Align-Trex on 28 and 29 April 2026.

The merchant later advised that the actual DHL/UPS shipping charges were higher than what was charged during checkout. I did not agree to pay the additional shipping cost, so the orders were cancelled.

On 2 May, I was told that one refund would be passed to accounts. Later, on 11 May, I was told that both orders had been handed to accounts and would be processed for refunds.

Their website shows the orders as closed/refunded, but the main refund has still not reached my card/account. They have also not provided the refund date, ARN, or card refund transaction reference despite follow-up emails.

I have now had to raise a formal card dispute with my bank.

Very poor refund handling and poor communication after the refunds were supposed to have been processed.

Great communication from Tony and quick delivery of a new Spektrum TX and RX. Excellent prices too Thank you Tony

i bought a plane, and it arrived without any screws. After 3 failed callbacks, I was promised the screws would be on their way out the door. One week on ....Nothing...I have had enough and got my own screws. Terrible service

Absolute worst company ever - if shipping address & billing address mismatch - they take your money quick enough - then hold onto it. they are slow with refunding and customer service is terrible - honestly they may well be cheap - but there is a reason - if they say will hold an item while you pay by a different card dont believe it - they will just sell to someone else - as they force you to go online and wont just let you update the payment details - disgraceful company - avoid at all costs

Surpris en bien par la disponibilité des pièces disponible là ou d'autre sont en rupture de stock tant que par les prix qui sont relativement bas et ce même avec le transport qui est tout aussi fiable et rapide.
Très bon magasin

Pore customer service. Hot the wrong product, the supplier uses long respons time with back and front without any action. I can not get the product I ordered and already paid for

Great shop, knowledgeable people, friendly staff

Fantastic company. Used many times. Always excited to receive my parcel. 10/10 performance 👏

I had a great experience ordering from these guys. I ordered a new RC truck (FTX Ramraider) for my son's birthday. I ordered it on black Friday for a great price, and had to hold onto it for the big day in Jan. When we took it for its first spin, it broke pretty terminally which rather upset my son. I contacted Raj and Tony, and after explaining the situation, they agreed to take the truck back, and expedited a replacement with relative ease. The service and communications were excellent, and I would definitely recommend them for all things RC. Great job and thank you AT Models team. 👍

I purchased a Traxxas high trail but instead. All i received was a empty cardboard box with some foam delivered by DPD. And as the empty box shows its been delivered by the tracking number they say nothing can be done and I've paid £533.67 for a nice empty box! Avoid Avoid Avoid.

Daar laast voor het eerst besteld en ja t is goed bevallen netjes geleverd en mooie producten voor m'n helikopter.

Ordered some upgraded srings for my turbo timber , despatch was not tat speedy and then riyal mail delivered to a wrong address, AT models not much help in sorting the issue so had to get a refund from PayPal and reorder from another firm, that one turned up

Fantastic communication with Tony who really knows his stuff. Pointed me to everything I needed after many hours of research he carried out on my behalf. Amazing work guys and thankyou so much.

I payed £631.00 for a losi promoto SM. The first one never got collected by DPD and tracking was never updated. A week later a non RTR model black one was sent instead of green. I ordered 2 extra batteries and came with a charger. There was no charging lead c5 to c3 to even charge the bloody thing when it arrived and both new batteries were uncharged. As a present for someone this is not acceptable. I messaged and still no reply. I've had to order my own adaptor cable at a cost 0f £25.
Not happy to say the least.

Placed an order 30/12/25 kept getting email saying DPD delivery delayed, when I contacted AT models they said it was because of road conditions where I am, the roads had been clear for days, they then said it was delayed at DPD England, I said recall delivery and refund, that was 5 days ago, still no refund, told me it would be today but nothing, DISGRACEFUL SERVICE, AVOID

Finally got a refund after involving PayPal, just over a month to receive refund

0 Star! - Shame on you AT!
Extremely Disappointed – A Christmas Gift Ruined Due to AT Models’ Error
I purchased an Arrma Quake RC car bundle from AT Models in December as my 9‑year‑old son's main Christmas present. The battery included in this bundle was selected and supplied by AT Models as part of the deal.
When my son excitedly opened the gift on Christmas Day, we quickly realised the battery was completely incompatible. AT Models had supplied an IC3 connector battery, even though the car requires an IC5. Because the battery was chosen by them—not by me—this made the entire gift unusable straight out of the box.
My son was devastated, and it had a real impact on his Christmas Day. I ended up letting him use the IC3 battery in an old, nearly broken RC car just so he had something to play with.
Two days later, I contacted AT Models to explain the situation. After several attempts—including messages and calls—I eventually received an email response from Raj, instructing me to send back the incorrect battery before they would send the right one. There was no apology, no acknowledgment, and no urgency despite the seriousness of the mistake.
Further communication with Tony also felt reluctant and unhelpful. Eventually the correct battery was sent, but only after multiple emails and without any empathy for the fact that their error ruined a child’s Christmas.
I understand that mistakes happen. What I find unacceptable is the complete lack of care shown throughout the resolution. The products were selected and supplied by AT Models, yet the customer service I received from Raj and Tony showed no responsibility or understanding.
Because of this experience, I will not be using AT Models again and will be recommending that others choose alternative retailers. I have always had excellent service from Modelsport, RC Geeks, Wheelspin Models, and Howes Models, all of whom I would happily recommend.
Customer service matters—especially when your mistake impacts a child’s Christmas. Unfortunately, AT Models did not deliver the level of care and professionalism you would expect.

Staff on the phones were excellent, it's nice to deal with a business that still cares and takes the time for you (even when you are new and clueless to RC cars). My son is thrilled with his RC car and having lots if fun.

Great model shop selling top notch products and friendly service