AT Modelsレビュー 

Recently ordered an RC car from here and the service provided by Tony was exemplary. He took the time to discuss options and offer me the best solution for my use case.

He was a pleasure to deal with and as result I would definitely return to Align Trex for my next RC Purchase.

So placed an order before Christmas for a align trex 450lp which arrived damaged this company woz absolutely rubbish at sorting it out I'm not bothered about the helicopter or the money now they still could not be bothered about sending the parts out and don't worry we will ring you back never did who ever raj is I wood find a new job may stacking shelves but that mite be to much for him don't worry are paths will cross at one on the model shows trust me this is them people who take the hobby well to far take it all seriously it's a bit of fun and still not an apology from the rubbish shop I wood really think twice about ordering from this shop Al make sure I spread the joy about this shop at the clubs and on media cheers your company woz a amazing experience not to spend any money with you happynew year

Ordered an ESC, it said it was in stock so thought I’d pay for the 24hour shipping. After a week I called the shop to ask where my order was and they said they are too busy and will send it. They sent it a day later (7 days after I placed the order)
I wrote to customer service who were super argumentative and then ended up ignoring me! Not even a refund on the express shipping or anything. Buy elsewhere as it wasn’t even the cheapest on the internet

Awful service from sales team and not as described on website

I sent my car for repair, I asked for it to be repaired, it was in repair for 2 weeks, when I went to pick it up, I was disappointed, the parts were missing, not complete, missing, he charged me 300 fonts for connecting the radio and replacing the module, the rest nothing was done, I do not recommend, scammers, I am very disappointed

Great service and communication, delivery was quick, always great price as well, have used them a few times now and couldn't fault them

Happy to take your money for an inferior quality product that looses steering after very little use an only 5 month old. Told warranty only 3 months. Laughable if the item is of inferior quality. Raj seems to be the one who has delt with the people in all the negative reviews. Will not use again. Am in contact credit card company to dispute the payment.
Don't buy from AT models.

I’ve ordered wheels for Losi Promoto they promised me next day never turn up then next day now we going in to the third day I keep ringing them I’ve asked to cancel after they didn’t turn up they not even posted them I asked to cancel but then they said they sent them scammer don’t waste your money on this company they don’t want to refund me but I’ve received nothing off them £76 on wheels please don’t use them you been warned shocking customer service off them think banks got to get involved now promise you wold but once they got your money they different attitude come out and they not interested in your problems they had you money and they run don’t use them find another company with better reviews

Very helpful and great communication .
Will definitely use again .

Awesome service ! fast shipping to Australia.

I have been a customer for years and have always experienced great service from them. On a recent order Raj was most helpful in sourcing a difficult to acquire component.

Bought some metal gear servos. When they arrived outer pack was marked metal gear however servos themselves were marked plastic.
Sent several emails to their stated CS email with photos. Nothing but an auto acknowledgment, first email sent 3 weeks ago. Given up wasting my time as the order was relatively low value.

Thanks for the reply but I received auto responses from your mail system so my emails did arrive with you.

Order a Goosky RS4 from at models, they went above and beyond to get it yo me within a few days.
Atmodels is Highly recomend for rc models and spares

Ordered from this store and paid £8 for delivery, didn’t get a tracking number so after two weeks sent and email and they sent one out, but it was the wrong fuel, now asking me to pay out of my pocket to send it back!

Absolute disgrace of a company

Very helpfull, always cheapest prices, fast delivery

Can’t Stop Returning for More .. great service & plenty of parts to match

I placed a fully paid pre-order for an RC item well in advance of the weekend. I even took a few days off to enjoy the product, assuming that everything would go smoothly.

Before the weekend, I contacted the store to double-check that my item would be available for in-store pickup as agreed. I was told everything was in order.

Upon arrival, I was told:
“Sorry, we don’t have it here. You can come back in 4 days.”

Seriously?

Tim – your so-called "responsible manager" – was aware of the situation, yet failed to ensure basic follow-through on a fully paid order.

Out of frustration, I immediately canceled the order on the spot. Then came the second surprise – my refund didn’t come immediately. It arrived 30 days later.

According to Raj, your "top manager," this delay was supposedly acceptable and “not against the law.” I strongly disagree – and so does my solicitor.

My statement of claim is ready and will be filed shortly. I was merely waiting for the refund to be processed to avoid further complications.

Summary:
You took full payment for a product you did not have in store.

You failed to notify me before I made a wasted trip.

You delayed my refund for 30 days.

You showed zero accountability.

This isn’t just poor service – it’s completely unacceptable. You’ve not only wasted my time and money, but also blatantly disregarded basic consumer rights.

See you in court.

Avoid at all cost! Worst experience and customer service I’ve ever experienced. Purchased a plane I’d been wanting to buy since it was released, selected the option for a local collection point. The item was sent back after they refused the delivery. Then I was charged another £25 for a redelivery. The item arrived with severe damage on every panel. It had clearly been sold before as the packaging had been opened and the inner box had puncture marks circled in pen so they were aware of the damage. Sent pictures and video within 2 hrs of receiving it showing all the damage, then spent the next week attempting to get the item returned but just kept getting ignored, faced nothing but poor communication from AT Models. After sending the item back in the same condition it arrived they refused to give me my money back saying the item was damaged. I’ve never encountered a business that treats customers this way. The way they handled this from the beginning is appalling. I understand things can get damaged in transit but to expect the customer to pay several hundred pounds for receiving a heavily damaged item is just crazy. Luckily I documented the entire process for a build video from receiving the item, unpacking and inspecting to repackaging and returning it. They tried stealing my money after getting the plane back and lied at every opportunity. Absolutely SHOCKING business ethics

They are arrogant and an absolute disgrace. I sent them a well used and life expired brushless motor which they had offered to match up. However as they did not have one I asked them to return it if I paid return postage as I wanted the motor mount. They fobbed me off for several weeks saying they had LOST it and semt me 7 quid as compo.
It took me 3 hours to fabricate another.

Paid for 24hr delivery yet they didn't post for 48hrs so don't understand why they offer the 24hr I guess just to make more money