Amazing Moves レビュー 

Amazing Moves からの回答

5日前

Dear Arash,

Thank you for your fantastic review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that you were so pleased with the service, especially with the driver’s helpful and patient approach on the day. It is wonderful to know that, although you had only requested a driver, he went the extra mile by assisting with the loading and making the process easier for you.

We also truly appreciate your comments about his patience while waiting due to the delay. Moving days do not always go exactly to plan, so it is important to us that our team remains professional, understanding, and supportive throughout.

Thank you once again for choosing Amazing Moves. We will be sure to pass your kind words on to the driver.

The Amazing Moves Team

Amazing Moves からの回答

5日前

Dear Donna,

Thank you for your wonderful review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that you were so pleased with both our company and the removal team who assisted you. Moving can be a demanding and stressful process, so it means a great deal to know that our movers were able to support you properly and make the move possible for you.

Your kind words, recommendation, and trust are truly appreciated by the whole team. We would be very happy to assist you again with any future move.

The Amazing Moves Team

Amazing Moves からの回答

5日前

Dear Ame Ame,

Thank you for your wonderful review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that you had a good experience with our standard removal service that consists of two men and a van! We are always happ to hear that everything on the moving day went smooth from the arrival of the team on time, to their efficient work and handling of your household items with care. Moving home can often feel stressful, so it is very rewarding to know that our movers could ease the whole process for you and your family, making it straightforward and light.

We are especially pleased that the team were friendly, professional, attentive with fragile items, and made sure everything was placed where you wanted it in your new home. Clear pricing and reliable service are very important to us, so we are glad there were no hidden surprises.

Thank you once again for your kind recommendation. We truly appreciate your feedback and would be happy to assist you again in the future.

The Amazing Moves Team

Amazing Moves からの回答

5日前

Dear Matt Turner,

We are very sorry to read your review and sincerely apologise for the distress and inconvenience caused by the cancellation of your booking at such short notice.

We fully understand how upsetting this must have been, especially as the move had been arranged a month in advance and related to a halls of residence move during such an important and stressful time for your daughter while studying for her finals. Being left with less than 24 hours’ notice is not the level of reliability or support we aim to provide, and we regret the pressure this placed on you both.

Clear communication, proper planning, and dependable service are essential in removals, particularly where students and time-sensitive arrangements are involved. We are sorry that, on this occasion, we failed to meet those expectations.

Please be assured that we take feedback of this nature seriously. We will review the circumstances surrounding your booking, including the reason for the cancellation, the timing of the notice given, and how the situation was communicated, so that we can understand what went wrong and improve how similar matters are handled in future.

Once again, we sincerely apologise for the inconvenience, stress, and disappointment caused.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear Baxter Carrie,

Thank you for your lovely review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that the movers were so helpful, knowledgeable, and supportive throughout your move. We understand that using a storage unit for the first time can feel unfamiliar and a little stressful, so it is wonderful to know that the team was able to assist with packing, directions, and guidance on how best to manage the storage process.

Your kind words mean the world to us, and we will be sure to pass your thanks on to the movers involved.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Hakan,

Thank you for your kind review and for recommending Amazing Moves.

We are delighted to hear that you had such a positive experience with our company, from the communication with our admin team through to the work carried out by the two movers. Professional service, clear communication, and fair pricing are all very important to us, so it is wonderful to know that these were reflected in your move.

Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share it.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Coral Lewis,

Thank you for your wonderful review and for continuing to choose Amazing Moves.

We are delighted to hear that you have used our services several times, that each experience has been exceptional, and that you continue to return and choose us. It is a real pleasure to hear from customers like yourself, and testimonials such as yours are of huge importance to us. It is especially rewarding to know that our booking process, communication, and moving teams have consistently met your expectations.

We will be sure to pass your kind comments on to our customer support team and to the movers team! Keeping customers updated and making the moving process as smooth and stress-free as possible is always our priority.

Thank you once again for your continued trust and recommendation. We look forward to helping you again whenever you need us.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Roopa Venkateswaran,

We are very sorry to read about your experience and sincerely apologise for the inconvenience and frustration caused on the day of your move.

We understand how stressful it must have been to have the service cancelled at such short notice, especially after you had already explained in advance that there was no parking available at the building and that the move was taking place within the same property. Information regarding access and parking should always be reviewed carefully before the job, and we regret that this was not handled in a way that gave you confidence in our service.

We also apologise that you felt our office did not take proper responsibility for the situation and that you were not updated clearly after the movers left. Clear communication between the customer, office team, and moving crew is essential, particularly when access or parking restrictions are involved, and we are sorry that this was not your experience.

Please be assured that we take feedback of this nature seriously. We will review the booking notes, email correspondence, phone records, and communication with the team assigned to your move to understand why the parking information was not managed properly and why the situation escalated on the day.

Once again, we apologise for the inconvenience caused and for leaving you in the difficult position of having to arrange another mover at the last minute. Your feedback highlights areas where our planning, internal communication, and customer updates should have been better, and we will use it to improve our procedures going forward.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Stephen Niechcial,

Thank you for your wonderful review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that you found our response to your quote request prompt, and that the booking confirmation and arrangements were handled clearly and carefully. Good communication and organisation are very important to us, so it is great to know this stood out during your move.

We are especially pleased that the two movers were careful with your antiques, polite throughout, and worked hard with the heavier items. Handling customers’ belongings with care and respect is always a priority, particularly when valuable or delicate pieces are involved.

Thank you again for your kind words and recommendation. We are very happy that you had an excellent experience at a competitive price, and we would be pleased to assist you again in the future.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Yan,

Thank you for your fantastic review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that you were so pleased with the service, from the clear communication with our office team to the confirmations and check-in before moving day. It is especially rewarding to know that the price matched the website quote and that everything was handled exactly as expected.

Moving heavy boxes of books and fragile items on such a hot day could easily have been stressful, so we are very pleased that our team arrived on time, communicated clearly, handled everything carefully, and completed the job quickly and without any damage.

Your kind words mean a great deal to us, and we will be sure to pass them on to everyone involved. Thank you again for choosing Amazing Moves.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Christy Belz,

Thank you for your wonderful review and for taking the time to share your experience with Amazing Moves.

We are absolutely delighted to hear that you were so pleased with the service from start to finish. Professionalism, efficiency, organisation, and a friendly approach are exactly what we aim to provide on every move, so it is fantastic to know that the team delivered this for you!

We truly appreciate your special mention of our movers Nick, Geogie, Christian, Rilen, and the rest of the team. We will be sure to pass your kind words on to everyone involved, as feedback like yours means a great deal to our movers and office staff alike.

Thank you once again for choosing Amazing Moves and for your recommendation.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Caroline Morgan,

Thank you for your heartfelt review and for taking the time to share your experience with Amazing Moves.

We are truly pleased to hear that your move from Pickering, Yorkshire went so well, especially during such a sensitive time following your Dad’s funeral. We understand that this was much more than a standard move, and it means a great deal to know that our team handled everything with professionalism, kindness, and care.

We are glad the movers were able to help with the rose bushes, garden pots, your parents’ furniture, the Chinese table and chairs, sideboard, dresser, and boxes, while also keeping you informed about any concerns such as the loose feet. Taking care of meaningful and personal belongings is always important to us.

It is also lovely to hear that the team helped place the furniture properly, looked after the glass table top, and made the process feel easier for you. We are very happy that the check-up calls helped to reassure you before the move, and that your golden retriever approved of the team too.

Your kind words and recommendation mean a great deal to us. We will be sure to pass your thanks on to the two movers involved.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Anonymous Customer,

Thank you for your excellent review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that the booking process was easy and that you found our pricing and service details clear from the start. Arranging a move in the UK while being overseas can naturally feel more challenging, so it is wonderful to know that our team was able to make the process smooth, professional, and reassuring throughout.

Clear communication, careful planning, and reliable service are very important to us, and we truly appreciate your recommendation.

Thank you once again for choosing Amazing Moves.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear Lukasz D,

Thank you for your lovely review and for taking the time to share your experience with Amazing Moves.

We are delighted to hear that the movers were helpful, knowledgeable, and supportive throughout your move. We understand that using a storage unit for the first time can feel a little daunting, so it is wonderful to know that the team was able to assist with the packing, directions, and practical guidance needed on the day.

Your kind words mean a great deal to us, and we will be sure to pass your thanks on to the movers involved.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear JG,

Thank you for taking the time to share your genuine and valuable feedback with Amazing Moves.

We are pleased to hear that you found the mover friendly and helpful, and that you felt the service offered good value overall despite the delay that occurred. At the same time, we sincerely apologise for the inconvenience caused by the delay, as well as for the difficulty you experienced in obtaining accurate information from our team.

Clear communication and reliable updates are very important during any move, and we regret that this aspect of our service did not meet the standard we strive to provide. Your comments are greatly appreciated and will be used to help us improve how we manage customer updates, timing changes, and communication between our office team and movers.

Thank you again for your honest feedback. We are glad the move was completed positively overall and hope to provide an even smoother experience in the future.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear Lucy,

Thank you so much for your lovely review and for taking the time to share your experience with Amazing Moves.

We’re really pleased to hear that everything went smoothly from start to finish, and that you were happy with the service you received. It’s also wonderful to know that our Amazing movers were polite, helpful, and left you with such a positive impression.

Your recommendation means a great deal to the whole team and everyone at the company, so we sincerely thank you once again for choosing Amazing Moves.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear Sue W,

Thank you so much for your detailed and thoughtful review.

We are really pleased to hear that you were impressed with the service provided by our removal team. It sounds like this was a demanding move, with a large number of boxes, additional loose items, heavy furniture, several flights of stairs, and a long carry at the delivery address, so it is wonderful to know that the two movers remained polite, friendly, hardworking, and careful throughout.

We truly appreciate your understanding regarding the final cost. While we always aim to provide the most accurate estimate possible, some moves can take longer once the full amount of work, access, stairs, walking distance, and loading requirements become clear on the day. We are glad you felt the additional time and effort were justified and that the team worked hard from start to finish.

Your kind words mean a great deal to everyone at Amazing Moves, and we will be sure to pass your feedback on to the movers involved.

Thank you once again for choosing Amazing Moves and for your recommendation.

Warm regards,
The Amazing Moves Team

Amazing Moves からの回答

2026年6月22日

Dear Ulgen Semerci,

We are very sorry to read about your experience and sincerely apologise for the disappointment, stress, and inconvenience caused during your move.

We fully understand why you were unhappy with the way the job progressed. A full packing and moving service should be properly planned, clearly communicated, and managed with the appropriate resources, and we regret that your experience did not reflect the standard we aim to provide.

Our quotations are based on the information available at the time of booking, including the property details, access information, volume of belongings, and the services requested. We recognise the importance of assessing and communicating factors such as access, parking, vehicle requirements, packing needs, and estimated completion times as accurately as possible before moving day, and we are sorry that you felt these aspects were not managed to your expectations.

We also regret that you felt our response to your concerns was dismissive. Customer feedback of this nature is taken seriously, and we will review the details of your booking, including the original quotation, the information provided, the resources allocated, the work carried out, and the communication throughout the process.

All of our teams, whether directly employed or external partners assisting with jobs, are expected to follow the same company standards and requirements, act professionally, and handle customers’ belongings with care. While there can occasionally be circumstances beyond our control that affect how a move progresses, we do not take concerns regarding planning, accountability, or service quality lightly, and your comments highlight areas where our communication and internal processes can be improved.

Please accept our sincere apologies once again for the frustration caused. We will use your feedback as part of our ongoing efforts to review and improve our quotation process, operational planning, and customer service.

The Amazing Moves Team

Amazing Moves からの回答

2026年6月24日

Dear Abhimanyu Singh,

Thank you so much for your lovely review and for taking the time to share your experience with Amazing Moves.

We’re delighted to hear that everything was quick, easy, and straightforward, especially as you needed urgent help with your move. It’s wonderful to know that you were assisted by our senior agent, Claudia, who approaches every customer case with genuine care and is dedicated to providing the best possible support while arranging everything promptly.

We’re also very pleased to hear that our man and van mover, Derek, was helpful, easy to communicate with, and able to complete the job smoothly without needing extra instructions. Feedback like yours means a great deal to the whole team!

Thank you once again for choosing Amazing Moves. We would be very happy to help you again with any future move.

The Amazing Moves Team