Had over ten pairs and been using for iver 5 years, if a pair lasts 2 years its a miracle. The fabric tears and stretches out gery easily. Compared to other brand they are less durable. For their dura... もっと見る
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Hot! Love the free cock ring too! Am I allowed to call it that on this site? This company is by no means just an apparel retail store anymore! It has fully embraced it’s demographic (yasss Queens!) by... もっと見る
企業が回答しました
The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product revi... もっと見る
企業が回答しました
In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed qua... もっと見る
企業が回答しました
企業情報
当該企業による記述
Shop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or More Use Code: 100GET25OFF at AndrewChristian.com **excludes doorbusters, mystery styles, & subscriptions
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2.1
期待以下
278件のレビュー
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Ni suivi, ni réponse du service client
Jusque-là tout allait bien, je suis un client de longue date, leurs produits ont une originalité bienvenue mais à la dernière commande effectuée chez eux récemment, j'ai déchanté...
Aucune nouvelle de leur service client, que l'on ne peut contacter que par mail !
A voir les précédents avis, je crois qu'il n'y a plus personne dans la "boutique" depuis un moment ! Nous sommes en juillet 2023 : je n'ai qu'une confirmation de commande, pas de justificatif de paiement (alors que le prélèvement sur mon compte a bien été fait). Mes mails envoyés sont restés sans réponse, et par les réseaux sociaux c'est la même chose !
Passé le délai réglementaire, si je n'ai pas de nouvelles de ma commande et si je ne la reçois pas, je vais porter plainte car je ne ferai pas un cadeau de de $134.68 (sans compter les frais de transaction de ma banque) !
Je modifierai mon avis uniquement si j'obtiens les produits commandés qui sont payés.
Réveillez-vous ! C'est une honte ce qui se passe pour une marque aussi importante !
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Depuis le 20/07/23, j'envoie des mails qui restent sans réponse, à leur seule adresse de contact qu'ils donnent. Pourquoi me donner une adresse mail qui sert de poubelle ?
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Nous sommes le 08/08/2023, et je viens de recevoir ma commande.
Je me dis "ouf", heureusement ! Seulement globalement mon expérience client est très décevante, puisque je n'ai jamais eu de suivi de commande ni de réponse de la part du service client. Ils sont également injoignable par téléphone, ce qui ne facilite en rien les échanges.
Ma note finale est meilleure mais pour moi c'est fini, je ne réitèrerai pas l'expérience.
2023年7月16日
自発的なレビュー
Andrew Christian からの回答
Bonjour,
Nous sommes vraiment désolés pour l'expérience. Veuillez nous envoyer un message détaillé avec votre adresse e-mail à cs@andrewchristian.com. Nous voulons certainement changer cela pour vous et arranger les choses ! Merci d'avance.
Hello,
We are very sorry for the experience. Please send us a detailed message with your email address to cs@andrewchristian.com. We do certainly want to turn this around for you and make things right! Thank you in advance.
Worst customer feedback on delivery enquiries
Been waiting more than s month for delivery. After numerous attempts the team is doing nothing to help me in locating my order. I will do a charge back and never order from them again. It is really a pity and expected a much better customer experience from them.
2023年7月26日
自発的なレビュー
Andrew Christian からの回答
Hello Jop,
We truly apologize for the shipping delays. Unfortunately, once the carrier has the item, we have little control on the speed of the delivery. However, we have issued a full refund for the merchandise and shipping charges. Please reach us at cs@andrewchristian.com if you need any additional assistance. also, we'd like to thank you for being a loyal customer.
Love all the briefs
Love all the briefs. Fit well and really makes me "stand out" in the gym locker room!
2023年7月8日
自発的なレビュー
Andrew Christian からの回答
Hi Joe! Thanks so much for the great review! We're so glad to hear you are happy customer! If you ever need us, please get in touch via email at cs@andrewchristian.com.
I’ve ordered from their online and I…
I’ve ordered from their online and I did not get anything confirmation yet.So how should I do ??
2023年6月30日
自発的なレビュー
Andrew Christian からの回答
Hi Harry. Make sure you check your spam/junk folder of your email.The information here didn't prove sucessful when searching. Also, please reach out to cs@andrewchristian.com so we can get the email address you used to place the order. I do apologize for any inconvenience. Let's turn this experience around! Thank you.
19th wedding anniversary
These underwear I bought is an anniversary gift for my husband 😍. He will get it before July 19th.
2023年6月1日
自発的なレビュー
Andrew Christian からの回答
Hi Mitchell! Congratulations on your anniversary! We're so glad you're excited to give one of our products as a gift! Thank you so much for being the best part of Andrew Christian! If you ever need assistance, please reach out to us at cs@andrewchristian.com.
I love my new underwear
I love my new underwear. Feels comfortable and looks awesome.
2023年6月5日
自発的なレビュー
Andrew Christian からの回答
Awesome to hear Artur! Thank you so much for the great review and for being the best part of Andrew Christian! If you ever need us, please reach out to us at cs@andrewchristian.com.
Complete satisfaction with both the…
Complete satisfaction with both the quality which is always top quality and the speed of delivery, keep it up! You are the best 😉
2023年5月22日
自発的なレビュー
Andrew Christian からの回答
Hi Ladislav! Thanks so much for the great review! We'll keep up being great and you keep up being the best part of Andrew Christian, A happy customer! If you ever need us, please get in touch via email at cs@andrewchristian.com.
Andrew Christian からの回答
Hi Bill! Thank you so much for the great review. We love hearing from our happy customers that our support team is doing a great job! If you ever need us, please reach out to us at cs@andrewchristian.com.
Shipped fast
Shipped fast. Good fit, got a medium and it’s a little snug bc I have a small waist but bigger legs. Super tight and tiny but I love the low cut waist and full seat coverage. Wish the leg holes were a little bigger tho. And nice shiny hardware
2023年4月20日
自発的なレビュー
Andrew Christian からの回答
Hi Skyler,
Thanks so much for the awesome rating! So glad to hear you are mostly satisfied. Please send us and email to cs@andrewchristian.com. We can recommend the best fitting undies to match your body type.
- Andrew Christain Support team.
Can I ask something
Can I ask something? AndrewChristian (Asiazone) there are factory in Thailand or shipped from Thailandia?for supplies product? Anyway, I’ve received the products earlier than formal information,
2023年5月2日
自発的なレビュー
Andrew Christian からの回答
Hi DK,
Thank you for the great review rating. To better assist you with your questions, please send us and email to cs@andrewchristian.com. Our support team will be happy to research the information and provide the information.
-Andrew Christian Support team
Unhelpful response about measurements
I asked about how to measure my waist and chest i.e. exactly where on my torso to measure for the best results and the representative pretty much kept telling me (paraphrasing) “There is a size chart.” With all due respect I KNOW there’s a size chart; I am asking how to use it beyond “look at the numbers and measure” and I don’t think that’s entirely unreasonable.
2023年5月2日
自発的なレビュー
Andrew Christian からの回答
Hi HC, Apologies for the misunderstanding. The agent should have asked more questions before just recommending the size chart. I have found your original request and followed up with you with more information. Please check your email for that. If you need any additional assistance, please reach back out at cs@andrewchristian.com.
-Andrew Christian customer support Manager.
Great Experience and quality
Great Experience and quality, There are many options and offers, the articles are of high quality and soft to the touch.
2023年4月12日
自発的なレビュー
Andrew Christian からの回答
Hi Juan! Thanks so much for the kind words! It's always great to hear from our happy customers. If you ever need us, please reach out at cs@andrewchristian.com. We'd also like to thank you for being the best part of Andrew Christian!
Amazing Selection and Unmatched Comfort!
Great variety of products that you can’t find anywhere else! Also the fit and comfort of all of their styles of underwear is unmatched. Will definitely be buying more in the future!
2023年4月17日
自発的なレビュー
Andrew Christian からの回答
Hi Chris! Great to hear that you love our products and that you will be purchasing more! We are always glad to hear from our happy customers! Thanks for being the best part of Andrew Christian! If you ever need us please reach out to us at cs@andrewchristian.com
Great underwear! 10/10
Great underwear! Always fit well, look fantastic and reasonably priced. 10/10
2023年4月13日
自発的なレビュー
Andrew Christian からの回答
Hey Mark! Thank you so much for the awesome review! It's always nice to hear from our happy customers! If you ever need any assistance, please do not hesitate to reach out to us at cs@andrewchristian.com. We are always standing by to help!
Painful online experience. Avoid!
Their digital experience is absolutely horrendous, and is more than enough to make you never want to shop with them.
Made the mistake of signing up to their mailing list. Receive at least four spam emails a day, but some of them actually have good offers, so I decided to shop around the website….another mistake!
The user experience on both the mobile and PC websites is hideous. Some of the issues:
- no sorting options
- filtering criteria are really limited and you can only select one filter at a time
- when you click into a product and then go back to the main page, you lose your spot on that page and have to scroll down to find where you were
- inconsistent currency display. Sometimes it’s in USD and sometimes it reflects local currency (AUD) so I have no idea what I’m actually being charged.
- in the checkout view, individual product prices are shown in AUD but the total price is shown as USD so this is quite misleading
- on three separate occasions, I have put multiple products (15+) in my cart (because the products actually look quite nice) and then the cart automatically clears itself and it’s empty, with no way of retrieving my products
Safe to say I will not bother filling my cart for a fourth time, and will shop elsewhere!
There are much smaller brands with significantly better online experiences. Shopping shouldn’t be this difficult! Sort it out.
2023年4月9日
自発的なレビュー
Andrew Christian からの回答
Hi Trent. We're so sorry to hear of the experiences you've had with our website. if you would kindly email us with the issues you've mentioned, at cs@andrewchristian.com, one of our Customer support specialists can walk you through some tips and tricks. In the meantime, I will be alerting our development team of these issues. Again, our sincere apologies.
Thanks so much really I'm satisfied…
Thanks so much really I'm satisfied with Andrew christian always it's so sexy and hot pic 😜 looks so hot hot hot !!! Very horny with this sexy underwear
2023年3月10日
自発的なレビュー
Andrew Christian からの回答
Hi Francisco! Thanks for the awesome kudos! We are happy that you love our products and thank you for being the best part of Andrew Christian! If you ever need assistance, please reach out to us at cs@andrewchristian.com.
I love the Andrew Christian brand
I love the Andrew Christian brand! The styles, designs, and fabrics are always super! Website is fun and easy to navigate. Ordered items are shipped quickly. All around, great service!
2023年3月30日
自発的なレビュー
Andrew Christian からの回答
Hi William! Thanks so much for the great review. We are always happy to hear from our satisfied customers! If you ever need us, please reach out to us at cs@andrewchristian.com. We are always standing by to assist!
Great product and delivery was quick
Great product and delivery was quick. Great job thank you Andrew Christian.
2023年3月19日
自発的なレビュー
Andrew Christian からの回答
Hi Timothy,
We're so glad to hear that you are happy with our products and delivery! Just letting you know, that if you ever do need any assistance, please do not hesitate to reach out to us at cs@andrewchristian.com. We are always standing by to help!
Quality is average
Quality is average. Stock is pathetic. They never have sales when items are in stock. Their mobile website is also terrible. Everytime you click on something to view and then hit the back button it brings you back to the top of the page instead of where you were.
Shipping has gotten even more expensive. Used to be around 7$ for no tracking. Now they force you to use tracking and it's 11$!
2023年3月18日
自発的なレビュー
Andrew Christian からの回答
Hi Jon,
Thank you so much for reaching out regarding this matter. Apologies that our sale items do go out of stock quickly. Additionally, we too, have noticed the increase in both domestic and International shipping- in fact, shipping costs as a whole have increased domestically and internationally for us and our customers. We are truly living in unprecedented times and do hope to see a reduction in shipping costs soon. Our international customers also must face taxes and duties that increase the cost of shipping- and these fees have also jumped in recent months. These fees aren't calculated or charged to you from Andrew Christian- but rather their local municipality. So that we can make things right for you, please send us an email at cs@andrewchristian.com. We'd love the opportunity to turn this experience around for you.
It awesome I love it
2023年2月15日
自発的なレビュー
Andrew Christian からの回答
Hi Cedric! We're so glad you love the products. Thanks so much for the great review and also for being the best part of Andrew Christian! If you ever need any assistance, please reach out to our support team at cs@andrewchristian.com.
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