Annelouiseboutique レビュー 

Don’t do it. Chinese seller pretending to be the USA. Jeans arrived and cheap shiny polyester not denim. Have had to contact the bank. Total scam

Leider war meine Erfahrung mit ALB äusserst enttäuschend.

Aufgrund eines Fehlers auf der Website wurde eine falsche Bestellung ausgelöst. Obwohl ich den Fehler sofort gemeldet habe, konnte die Bestellung nicht mehr storniert werden. Dadurch musste ich sowohl die Zollkosten als auch den Rückversand selbst bezahlen.

Auch die zweite, korrekte Bestellung musste ich retournieren (die Grössen fallen sehr klein aus bei den Kleidern). Der Rücksendeprozess war bei beiden Paketen extrem mühsam: Das Rücksendeportal funktionierte nicht, und ich erhielt mehrfach Links, die das Problem nicht lösten. Auf meine E-Mails kamen überwiegend automatisierte Antworten über einen KI-Chatbot, ohne dass mein Anliegen tatsächlich geklärt wurde.

Bis heute warte ich auf meine Rückerstattung und werde immer wieder vertröstet.

Würde nie wieder dort bestellen! SCAM

DO NOT SHOP HERE. Brought a dress for my mother in law for a wedding and unfortunately it didn’t fit so we returned it and ordered a new one. The second dress was lovely however what I thought would be a simple return has turned into a nightmare. I sent my order back on 24th May, the warehouse received the order on 28th May and still no refund. Despite messaging them multiple times I’m constantly told ‘my case had been referred and they will get back to me as soon as possible’ I do not believe they are trying to refund my dress and feel they just want my money. I’ve now waited nearly 7 weeks and still no sign on the money. I’ve had to open a case with my bank as I don’t believe I will get my money back otherwise. It’s so unfortunate as the dress was lovely but it’s not worth the risk of ordering and returning and then not getting your money back. The customer service is despicable, just avoid at all costs. Don’t believe the good reviews they are just celebrities that have been gifted.

Awful company that won’t answer emails and the returns portal does not work. Scam and money making in bad faith. I cannot get a response from customer service and likely will loose £179 because of this. Do not buy from them.

Absolutely shocking. Took 3 months for a refund. Which was then the wrong amount.
Numerous emails stating that they had made the refund , then no knowledge of the refund - not to mention the rude responses from customer services.
I have made a small claim against ALB LONDON HOLDINGS LTD / ANNE LOUISE DEMPSEY.
and they blocked me on socials so no one would know .

Very quick delivery, dress is gorgeous and such nice material, I’ve had a few dresses from the boutique before and always get so many compliments xx

Do not buy from this company!!! If I could leave 0 stars I would. Scam of a company. It’s genuinely insulting they take influencers to big events yet rob people of their money and never send the order or refund them for it!

Long story short don’t pay extra for next day delivery, it will never be dispatched and you’ll never receive the order! You’ll also never be able to cancel the order after your event has passed and no longer need the dress because they use delay tactics saying they're ‘waiting on confirmation from their other team’.

Customer service is nonexistent too, which I assume is another tactic to stall for as long as possible to get away with unlawfully holding people’s money. When you do get a reply it feels like you’re chatting with AI… which I am 99% sure you are when speaking with their ‘customer service’. Completely useless and unhelpful.

Please don’t waste your hard earned money on these dresses, as beautiful as they may seem. I assumed they were a legitimate company as big retailers stock them. Don’t make the same mistake as me!

I will be reporting to UK trading standards.

I returned two dresses worth a total of £324, and the items were received at their warehouse 34 days ago. Despite this, I am still waiting for my refund.

The customer service has been incredibly disappointing. Every time I email, I either receive vague responses or no meaningful update at all. The correspondence has been shocking, and there seems to be no urgency in resolving what should be a straightforward refund.

Having to chase a refund for over a month on returned items is completely unacceptable. If you’re considering ordering from this company, I’d think twice, especially if there’s any chance you’ll need to return something.

Based on my experience, I would not shop with Anne Louise Boutique again.

Terrible company who have unlawfully kept my money after I never received my order. They accepted this yet never issued me a refund. I have been forced to request a charge back through my bank. Nice dresses but would never buy from them again.

Still no refund, this company has been Illegally withholding my money. I can’t figure out if it is incompetence or deliberate. Either way, there needs to be an investigation. I’ll be reporting to trading standards.

Absolutely dreadful service. I ordered twice spending over £100 per item and neither came. Customer service were a joke and have still not sorted this or refunded me despite endless emails to them. Do not buy from them, they do not deserve your money!!

Item I ordered is fine. Why I gave 1 star is the constant barrage of emails to leave a review. You are literally doing my head in and as I result I will never order from your company again. Leave me alone!

My dress never came and they never refunded me, had to contact my bank

Returned an item, proof it was delivered to them and still nothing re. Refund.

I have been trying to return my dress since the 19th June and it’s now the 30th, I received it on the 17th and it is unworn, however the company said that I haven’t received it, then said that the returns portal isn’t working and then closed the chat, I have been back and forth and not impressed with the service at all which is such a shame, I still have the dress and still unable to return!

Terrible customer experience.
I placed an order for a dress on June 10 (Order #255811) for a wedding, and it has still never been delivered.
I have contacted customer service several times, but I have received no clear answers. All I get are what appear to be automated chatbot responses, with absolutely no useful information about the current status of my order, the name of the shipping carrier, or even a tracking link.
This is completely unacceptable. I was counting on this dress for the wedding, and I now have nothing to wear as planned because of your failure to deliver my order or provide any meaningful support.
I expect an immediate update on the status of my order. If you are unable to deliver it without further delay, I request a full refund immediately.

I would strongly advise against ordering from this company if you need your item by a specific date.
I ordered my dress based on the dispatch dates clearly advertised on the website and paid for next day delivery, expecting it to arrive in time for my graduation. Despite spending nearly £300, my order was never dispatched within the stated timeframe, and I was repeatedly given generic responses from customer service rather than any meaningful updates.
I was assured that my order was being treated as "urgent", yet nothing changed. Days passed beyond the advertised dispatch date with no progress, no explanation, and no accountability. As a result, I was left without a dress for one of the biggest days of my life.
What has been most disappointing is not just the delay, but the complete lack of communication and transparency. Every email felt like a copy-and-paste response, and I had to escalate my concerns because I felt customer service had no intention of resolving the issue.
For a premium brand charging premium prices, I expected a premium level of service. Unfortunately, that was not my experience. I would not recommend ordering from this company, particularly if your purchase is for an important event.

Website easy to navigate. Beautiful dress purchased. Great quality. Packaged really well. Highly recommend.

Brought the white mini dress and it's absolutely stunning, the material is thick and well structured. Feel like I'm wearing a £500 dress. I wore the dress in dubai and leant it to my friend who lives out there and she was just as obsessed as I was, she has brought one for herself. Delivery was speedy and well packaged. A timeless dress that I will be wearing again and again

Bought a red SENHORITA DRESS for a wedding in Portugal. Received amazing compliments. The dress is absolutely gorgeous and a statement piece.