Annelouiseboutique レビュー 

I placed a pre-order for a dress on July 8, with a dispatch date of July 10. I also paid extra for expedited shipping (2–3 days) to ensure the dress would arrive by my desired date.

When I didn’t receive any tracking information within two days, I contacted customer service several times by email. I only received vague responses, and the shipping date kept being pushed back.

To this day, I am still waiting for any concrete information about when my dress will actually be shipped.

The latest update I received was that it would be dispatched today, but that still hasn’t happened.

This is a €400 order.

I have never experienced such poor customer service. At this point, I believe this website may be a scam. I will never order from them again, and I certainly cannot recommend them to anyone else.

Initially ordered a dress at the start of May 2026, with the quickest delivery in the UK. After almost a week we still had nothing but an order confirmation. I e-mailed the company directly and requested to cancel the order / for a refund as the order would not arrive for the planned event. I was told it would be passed to the relevant team to be processed. I heard nothing more until I chased it up again with their 'customer service'. To be told once more, it was being escalated to the appropriate team. I contacted the 'customer services' several times to be constantly fobbed off.
I've resorted to contacting Trading Standards, Citizens Advice and my bank to claim for the refund because awaiting a refund for 2 months with barely any communication is ridiculous.

Please do not buy from this company, spend your money elsewhere.

ALB 'Customer Service Team' - Please do not respond to this, it will be another 'this is not the service we wish to provide please e-mail us' rubbish like the rest of the review responses you have made. Sending celebs to Wimbledon this year must have really took up all your time.

Ordered in February we are not mid July and still not arrived, they hardly reply and say exactly the same thing, it’s the worst service I have ever experienced , I won’t buy a thing off them again as they really are not bothered

Ordered dresses as saw influencers wearing them and advertising the brand, especially for Wimbledon. Wish I hadn’t bothered. Sizing isn’t consistent, either too small or too big. Customer service is shocking, no one to speak to other than a robot at the other end. Shipping/delivery took way longer than it should have and I’m still waiting for my refund!

Worst customer service, in fact it’s non existent. I ordered a top and it’s now been two months and I have not received it. I am reporting it as a scam with my bank. DO NOT SHOP HERE

I have a few pieces from ALB and no matter where I go I am always complimented and asked where the dress is from. Stunning brand. ❤️

Very happy with my recent purchase. The dress is beautiful, elegant and very well made. I will be buying more dresses from ALB

Great service, beautiful range of dresses hard to choose. Will definitely purchase again. Stunning quality and lots of lovely comments. Well done for a stunning collection @annelouiseboutique xx

Very poor experience. Bought a dress that took nearly 3 weeks to come. Returned the item as it wasn’t needed anymore. Still waiting on my money back and I’ve had no response yet to let me know the order was received back at the warehouse. When I try to speak to customer service I get an AI response. When I eventually get through to a human, they can never help me with the issue, they say they’ll get back to me but never do.

Such beautiful dresses- amazing quality- fit so well and make you feel a million dollars!

I’ve had my dress for 4 years now and still get such great wear out of it and compliments everytime I wear it! 💖🌸

Beautiful dress , perfect for special occasions or just when you want to be a star for the night ! Couldn’t recommend the ALB enough. Gorgeous quality that’s built to last ❤️

Wow what can I say from start to finish ALB were amazing, I ordered the stunning Cassini Calla Dress in Floral , when it came the dress is absolutely stunning , beautiful quality , extremely well made & overall just what i had in mind for my special occasion. The size was too small so I contacted via instagram message and someone came back immediately. Helped me navigate the very quick and easy return with the link they sent me & my next size up was with me within 3 days . No fuss , no worries, just quick and easy . The dress came & it fits perfectly, irs such a wonderful dress for that special occasion. I would recommend sizing up for this dress it will fit perfectly. Thank you for ALB keeping in contact making sure I received my dress and was happy. The best customer service I have ever encountered. I will 💯 be buying more beautiful items from ALB . Please don’t listen to the negative reviews , just have patience, I literally had what I wanted within a matter of a few days even with the exchange. Super quick and felt very looked after. Thank you ALB for making my first time shopping with you special .

Don’t do it. Chinese seller pretending to be the USA. Jeans arrived and cheap shiny polyester not denim. Have had to contact the bank. Total scam

Leider war meine Erfahrung mit ALB äusserst enttäuschend.

Aufgrund eines Fehlers auf der Website wurde eine falsche Bestellung ausgelöst. Obwohl ich den Fehler sofort gemeldet habe, konnte die Bestellung nicht mehr storniert werden. Dadurch musste ich sowohl die Zollkosten als auch den Rückversand selbst bezahlen.

Auch die zweite, korrekte Bestellung musste ich retournieren (die Grössen fallen sehr klein aus bei den Kleidern). Der Rücksendeprozess war bei beiden Paketen extrem mühsam: Das Rücksendeportal funktionierte nicht, und ich erhielt mehrfach Links, die das Problem nicht lösten. Auf meine E-Mails kamen überwiegend automatisierte Antworten über einen KI-Chatbot, ohne dass mein Anliegen tatsächlich geklärt wurde.

Bis heute warte ich auf meine Rückerstattung und werde immer wieder vertröstet.

Würde nie wieder dort bestellen!

DO NOT SHOP HERE. Brought a dress for my mother in law for a wedding and unfortunately it didn’t fit so we returned it and ordered a new one. The second dress was lovely however what I thought would be a simple return has turned into a nightmare. I sent my order back on 24th May, the warehouse received the order on 28th May and still no refund. Despite messaging them multiple times I’m constantly told ‘my case had been referred and they will get back to me as soon as possible’ I do not believe they are trying to refund my dress and feel they just want my money. I’ve now waited nearly 7 weeks and still no sign on the money. I’ve had to open a case with my bank as I don’t believe I will get my money back otherwise. It’s so unfortunate as the dress was lovely but it’s not worth the risk of ordering and returning and then not getting your money back. The customer service is despicable, just avoid at all costs. Don’t believe the good reviews they are just celebrities that have been gifted.

Awful company that won’t answer emails and the returns portal does not work. Scam and money making in bad faith. I cannot get a response from customer service and likely will loose £179 because of this. Do not buy from them.

Absolutely shocking. Took 3 months for a refund. Which was then the wrong amount.
Numerous emails stating that they had made the refund , then no knowledge of the refund - not to mention the rude responses from customer services.
I have made a small claim against ALB LONDON HOLDINGS LTD / ANNE LOUISE DEMPSEY.
and they blocked me on socials so no one would know .

Very quick delivery, dress is gorgeous and such nice material, I’ve had a few dresses from the boutique before and always get so many compliments xx

Do not buy from this company!!! If I could leave 0 stars I would. Scam of a company. It’s genuinely insulting they take influencers to big events yet rob people of their money and never send the order or refund them for it!

Long story short don’t pay extra for next day delivery, it will never be dispatched and you’ll never receive the order! You’ll also never be able to cancel the order after your event has passed and no longer need the dress because they use delay tactics saying they're ‘waiting on confirmation from their other team’.

Customer service is nonexistent too, which I assume is another tactic to stall for as long as possible to get away with unlawfully holding people’s money. When you do get a reply it feels like you’re chatting with AI… which I am 99% sure you are when speaking with their ‘customer service’. Completely useless and unhelpful.

Please don’t waste your hard earned money on these dresses, as beautiful as they may seem. I assumed they were a legitimate company as big retailers stock them. Don’t make the same mistake as me!

I will be reporting to UK trading standards.