I've been using A4U for many years and they have always been reliable, efficient and friendly. The odd problem has been sorted quickly and my clients have always reported a good experience.
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レビュアーのコメントを見てみましょう
Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... もっと見る
企業が回答しました
We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... もっと見る
企業が回答しました
Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... もっと見る
企業が回答しました
企業情報
Answer4u について
当該企業による記述
Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Our experienced team is what makes us different.
当該企業による記述
- The people you and your customers will connect with
- We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
- Technology – Supporting great people with great technology
- By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.
FREE 30 Day Trial Period
So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.
連絡先
Pinfold House, Talbot Street, NG1 5GL, Nottingham, 英国
- 0800 822 3344
- sales@answer-4u.com
- www.answer-4u.com
Brilliant service at an affordable…
Brilliant service at an affordable price. Highly recommend this company.
2022年1月28日
自発的なレビュー
Answer4u からの回答
Thank you Nazia taking the time to review the service.
Many thanks
William
We have used ICS to provide OOH…
We have used ICS to provide OOH helpdesk services for the past c.10 years. They are both reliable and professional and we have developed a great partnership with them over a diverse set of clients and sectors.
2022年1月28日
自発的なレビュー
Answer4u からの回答
Its always great to get feedback from our long standing clients, thank you for the review Ned.
Many thanks
Adam
very good service all round very good…
very good service all round very good company
2022年1月26日
自発的なレビュー
Answer4u からの回答
Thank you for the review Joey
Many thanks
Dallas
Always reply with detailed messages and…
Always reply with detailed messages and more than happy to help with any addtional requests that we may have.
2022年1月20日
自発的なレビュー
Answer4u からの回答
Hi Mark, thank you for taking the time to review our services. I'm so pleased the service is working well for you.
Many thanks
Dallas
Dallas has provided outstanding support…
Dallas has provided outstanding support to our business through a very difficult time. Very responsive in the way she turns requests for assistance into action by her team. Dallas has helped create a platform we can build on to ensure we can provide an excellent service to our customers
2021年12月30日
自発的なレビュー
Answer4u からの回答
We are always here to help and I'm pleased we were able to support your business during a difficult period.
Many thanks
Dallas
Amazing service from Answer4U
Dallas Dean has been an absolute dream to work with. She is professional, detailed, meticulous and caring. In the run up to Christmas, she put the council first and made me feel 100% supported. She is an amazing advocate for Answer4U and has been a total dream to work with. I will recommend Answer4U to all my colleagues in other authorities facing similar out of hours needs, based on the support we have had from Dallas and the service provided by the call handing team.
2021年12月28日
自発的なレビュー
Answer4u からの回答
Its great news that we have been so successful in getting your account up and running in time for the Christmas deadline. Dallas is a key member of our team and I know she will be very pleased to hear your comments, its always good to hear positive feedback and that all that hard work paid off.
Many thanks
David Chapman
Customer Service Director
Would recommend!
We have been a client for a number of years after struggling to find a service that fitted our need.
It has been exactly what we asked for!
2021年12月22日
自発的なレビュー
Answer4u からの回答
Thanks Tracey, its always good to hear from our long standing clients.
Many thanks
Adam
Excellent Service
We have used Answer4U for years. We always found them to be professional. They would accommodate all our requests for bespoke reports, their agents were well trained and knowledgeable and we would not hesitate to use them again in the future if the need arose.
2021年12月21日
自発的なレビュー
Answer4u からの回答
Thank you for taking the time to review our service.
Many thanks
Adam
Excellent, efficient service
We have used Answer4u for a number of years. The service is fast and efficient and operated 24 hours a day. Messages are directed through to us immediately so that the appropriate response can be taken. I would highly recommend them to support your business.
2021年12月1日
自発的なレビュー
Answer4u からの回答
Thank you for the 5 star review Debbie
William
Brilliant service thank you so much
2021年11月25日
自発的なレビュー
Answer4u からの回答
Thank you for taking the time to review the service.
Many thanks
David
Professional & Prompt service.
2021年11月24日
自発的なレビュー
Answer4u からの回答
Thank you for the 5 star review.
Many thanks
William
Excellent service
We have used Answer4u for several years now and have found the service they provide to be excellent. All agents are professional but friendly and are customers are very satisfied with the greeting they receive. If you have any little hiccups the team will always go out of their way to solve any problems. Thank you Answer4u.
2021年11月15日
自発的なレビュー
Answer4u からの回答
Thank you for taking the time to review the service, its especially great to receive feedback from our long standing customers.
Many thanks
David
Be careful
You should be ready for surprises as soon as they will get your card details/direct debits set up. We paid 1st month subscription upfront. In the next 5 days they answered 1 (One) phone call and we have been informed that within the next 2 business days they will take a deposit (from our card) equivalent to 5-6 monthly subscriptions. Nice surprise. After upfront payment and 1 (One) answered call they sent an email with topics like: Why do we ask for deposits?; How do we Calculate Deposits?; When are deposits returned?; etc.
Tried to discuss this but was advised to use google and search for deposits. Cancelled the service. Hoping for a refund.
2021年11月3日
自発的なレビュー
Answer4u からの回答
Receiving a 1-star review as a business is very disappointing but at the same time, we also view any negative comments as an opportunity to learn so we can offer an even better service in the future. However, we would like to take this opportunity to respond to the points you have made above.
Firstly, thank you for choosing us to help support your business, and again we apologise that our ways of working did not meet with your expectations or requirements. However, we would like to provide our balanced response to your review. It is correct that we answered 1 call over 5 days. Had more than one person called your business then we would have answered all those calls. 24 hours a day, 7 days a week.
We did request a deposit yes. That is our policy on some new accounts. The main reason we took a deposit for your account was that your business was new, only being incorporated on 14 September 2021, also the registered address is a shared office space. These factors led us to request a deposit. The potential for a deposit request is communicated in our sign-up process and in our terms and conditions. The first call that you made to us about this you demanded to know where it was stated in our Terms and Conditions as you had reviewed them and it made no mention. We advised it was section 4.2 to which you responded along the lines of ‘I’m not sure how I missed that’
The value of the deposit we requested was based on your Experian Credit Score, your length of time trading and the volume of calls you advised us you were expecting. If a new account sends us hundreds of calls that can run up a significant balance on an account, like any business we need to perform our due diligence in these situations and protect our interests. By taking deposits in some circumstances, we are protecting the interests of our existing client base, and our business stability.
The reasons behind deposits were discussed with you extensively over the phone and we mailed you supporting information too. Your comment re: Google, you were advised to do some Google research in response to a heated and aggressive line of accusation that you took with our Accounts Team stating we had to be registered with the FCA (Financial Conduct Authority) to take a deposit and questioning our VAT charging. Our accounts team explained everything and as a last resort suggested you research the area as they could only keep explaining things the same way.
You did cancel yes, and we waived the cancellation period for you and we also offered and executed a refund of your set up costs. We did this and sent your refund before you posted this review so if you are still “hoping for a refund” can you check your bank, as it is there waiting for you. It is clear you feel we are not the service for you, but that is fine, and we wish you well with your new venture and hope that you can identify an answering service that meets your specific requirements
Stuart Wilson
General Manager
Our Company used Answer4u to answer out of hours customer calls
Our company used Answer4u to deliver out of hours customer call reception and processing for approximately 12 years.
The service provided was efficient and met our needs, in particular our allocated Client was very approachable and efficient and dealt with any minor problems as they arose.
2021年11月2日
自発的なレビュー
Answer4u からの回答
Thank you for taking the time to review our service, its great to hear how well the service has worked for over the last 12 years.
Many thanks
David
Answer4u からの回答
Thank you Jason
The service has supported my business…
The service has supported my business over many years and has no doubt been a contributor to its success. I would highly recommend them to anyone seeking a professional and sensibly priced telephone answering service.
2021年10月29日
自発的なレビュー
Answer4u からの回答
Thank you Henry, I'm pleased that our service has benefited your business.
Many thanks
Adam
Answer4u からの回答
Thank you for the 5 star review.
Many thanks
Dallas
Great Customer Support
Adam and the team has always been very helpful and ensure that any issues raised with him, were dealt promptly and efficiently. I would definitely recommend Answer4u
2021年10月13日
自発的なレビュー
Answer4u からの回答
Thank you Nika, I'm pleased you are happy with the service.
Many thanks
Adam
Excellent customer service
We are a new client, Answer 4 U were brought on board to assist with out of hours phone calls. They have worked really hard with us to ensure our script functions exactly how we need it to. Dallas is always available & David is a wiz with the reports. Big shout out to everyone as you are all extremely helpful thank you
2021年9月23日
自発的なレビュー
Answer4u からの回答
Thank you for the 5 star review Bev, I'm pleased the service is working well for you.
Many thanks
David
Answer4u からの回答
Thank you for the review Neil.
Many thanks
Dallas
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