Antalya Airport レビュー 

Wir sind am 15. Juli am Flughafen Antalya angekommen.
Die Gepäckausgabe war total chaotisch. Um sein Gepäck zu erhalten, musste man zwischen zwei Orten hin- und herlaufen und seinen Flug an der „Tafel” finden.

Wir haben 30 bis 45 Minuten auf unser Gepäck gewartet.

Rückflug:

Wir kamen um 20:45 Uhr am Flughafen Antalya an. Es gab riesige Schlangen an den Schaltern 526 bis 536, die bis 560 erweitert wurden, um das Gepäck aufzugeben.

Wir hatten bereits online bei der Fluggesellschaft eingecheckt. Am Schalter ging es jedoch nur schleppend voran. Woran es lag, ist unklar, aber der Online-Check-in sollte entsprechend am Schalter reibungslos funktionieren.

Zusammengefasst:
Der Flughafen ist sehr modern, aber völlig unorganisiert.

Tipp für Reisende:
Um Rennen und Stress zu vermeiden, sollte man 3 bis 4 Stunden vor Abflug am Flughafen sein.

Travelled from Antalya to Cardiff yesterday as a family of 4 with 2 children under 12. We had 5 security checks which took approx 2 hours to get through, including one at the gate in open view of everyone travelling on our flight which was humiliating, they said it was random selection but it seemed to be all the white women/children, my 11 yr old daughter was also body searched although I was present for this I still wasn't too happy ! McDonald's is a complete joke, took 25 mins after we ordered and it was all wrong, missing items and charged for items they didn't have, the staff were awfully unhelpful when we told them and just walked off hoping you would do the same after we paid £65 for 4 of us !!! Loads of other customers kicking off whilst we were there.
If you are relatively new to the way airports work I would avoid Antalya at all costs. Once you check your bags in you are literally on your own to figure it out. No information is given by the check in staff, they act as though it's a chore to be there and you are an inconvenience to them. We had no time to look at duty free due to the time it took getting through security etc. The place is a complete shambles and although it has been improved since my last visit its still put me off ever travelling to that area again. Staff at passport control and boarding gate were friendly but the rest treated us as though we were cattle! I would strongly suggest some training in customer service.

I have travelled through airports all over Europe, and Antalya Airport is, without exaggeration, the worst one by a country mile.

This place feels like it’s built with one goal only: squeeze every last cent out of every traveller unlucky enough to walk through it. The prices are so unbelievably ridiculous that they stop being funny and become insulting. A tiny, mediocre McDonald’s meal costs so much you’d think they were serving Michelin-star food. It’s nothing but blatant price gouging.

The staff I dealt with came across as rude, dismissive, and completely uninterested in helping anyone. Asking a simple question felt like you were inconveniencing them. Basic customer service seemed optional.

The entire airport is stressful, chaotic and leaves you counting the minutes until you can get out. Between the outrageous prices, poor service and overall atmosphere, this was honestly one of the worst travel experiences I’ve had.

I’ve been to airports in some of the world’s most expensive countries, and none of them come close to this. This place makes them look cheap.

If there were a competition for the most miserable airport experience on Earth, Antalya Airport would be fighting for first place. An absolute embarrassment.

Værste lufthavn jeg nogensinde har været i, alt personale fra flyselskaber til resturenter(hvis man da kan kalde det de sælger mad) vidste ikke en skid og var virkelig uhøflige. Priser i lufthavnen er fuldstendig hjernedøde, dobbelt så dyrt som i København lufthavn. Tingen tidoblede i pris i forhold til den nærmeste butik uden for lufthavnen. Alt og alle prøver bare at lokke penge fra dig, de er være end fiskerne i bazar gaden i alanya. Forfærdelig lufthavns oplevelse. Løb mens du stadig kan

Meget useriøs Security . Fik konfiskeret alt mit strikketøj, små pinde, wire , målebånd mm. Da jeg kunne kvæle nogle med det. Men man må gerne have opladere med lange ledninger, som også kan bruges til kvælning.
Noget personale giver lov strikkepinde og wire og andre nægter. Der er forskel på personalets regler. Så useriøst.
Jeg har aldrig har problemer i andre lufthavne med at tage mit strikketøj med.
Priser på mad og drikke er også sindssygt høje.

The signage/information at this airport is appalling. I don't book package holidays and I make my own way to and from airports, which is not usually a problem. I got a tram to Antalya Airport and the tram stopped on a bridge opposite a large new looking building with International Departures on it in large letters. Obviously, I assumed that this was the place to go for International Departures. There were no signs on the bridge telling you to go anywhere different. When I got to the building called International Departures, the doors didn't open and after peering through the glass I couldn't make out anyone inside, so I went back and spoke to some airport crew, who told me I had to get a shuttle bus to Terminal 2 and pointed me in the right direction. The only signage where you caught the shuttle bus said Terminal 2. It didn't say Terminal 2 for International Departures. It didn't say shuttle bus. It just said Terminal 2. Are we all supposed to be psychic? Or do they assume everyone goes to the airport by transfers and is delivered to the correct place and no one uses the tram to get there? The shuttle bus then set off via a dual carriageway to Terminal 2. It only took a few minutes, but I don't see how you could have got there any other way or how you would know that is what you had to do. I eventually got there a few minutes after check in had closed and missed my flight because they wouldn't allow me to board. The woman on the Information Desk was unfriendly and unhelpful and should not be working in a customer facing role. It was all extremely stressful and cost me a lot of money. Antalya Airport - improve your signage and get some staff who know what customer service is!

Ich werde immer wieder, wg.einer treffenden miesen Bewertung für diesen schlechtesten Flughafen aller Zeiten gelöscht. Keine Ahnung warum. Auf jeden Fall ist das dort eine Abzockemaschinerie wie im Bilderbuch. Der Tourist soll ,mit System noch die letzten Euros dalassen.

Absolut chaotisch. Die Menschen laufen kreuz und quer. Keiner kann/will wirklich helfen. Warum muss man sich umständlich WLAN runterladen? Sogar in den Bergen rund um Side gibt es einwandfreien Netzempfang, aber am Airport Antalya geht nix. Die WLAN Counter sind überlaufen und funktionieren erst nach gefühlten 20 Versuchen. Ständig zeitaufwendiges Anstehen in langen Schlangen an irgendwelchen notwendigen Kontrollstationen. Unterirdische Preise für Speisen und Getränke (3 Kaffee , 1 Sandwich = 45€), keine Wasserspender. Das Personal rennt eher von einem weg, aus Angst, dass man es ggf. anspricht. Die Toiletten waren stinkig und dreckig. Diese Flughafen ist enttäuschend.

My recent experience at Antalya Airport left a lot to be desired and was unfortunately one of the most stressful parts of our holiday.

Travelling with young children is challenging enough, but we experienced baggage-related issues and found there was very little communication or meaningful assistance available. Obtaining information was difficult and passengers often seemed to be left to figure things out for themselves.

The airport was extremely busy and at times felt chaotic, which only added to the stress.

One particularly disappointing aspect was the attitude of some airport staff.

During passport control, the officer dealing with our passports was rude towards my wife while she was trying to manage our children. Rather than showing patience and understanding, she was spoken to in a dismissive manner which left us feeling uncomfortable and unable to challenge the behaviour.

A second incident occurred in the departure area. I suffer from ongoing back problems and was using a walking stick. At the time I was carrying my young son on my shoulders, managing hand luggage and clearly struggling physically. My son was eating a packet of Pringles that had been purchased within the airport when a security staff member stopped me and demanded proof of purchase.

Despite my obvious difficulties, I was required to stop and search for my receipt. The situation felt completely unnecessary and embarrassing. Another passenger nearby even commented that the way I was being treated was unacceptable.

Whilst security checks are obviously important, there is a way to approach passengers professionally and respectfully, particularly when they are clearly travelling with young children and dealing with mobility issues.

My other major warning for travellers is the cost of food and drinks inside the airport.

Eat before you arrive if possible.

The prices are absolutely eye-watering. A McDonald's Happy Meal was around £12, and most other food outlets were similarly expensive. Feeding a family can become incredibly costly very quickly.

The airport itself is modern and reasonably clean, but poor communication, unhelpful customer service and excessive food prices left a very negative impression.

Based on my experience, I would be reluctant to travel through Antalya Airport again.

Seit alle internationalen Flüge nur noch über Terminal 2 laufen ist es eine Katastrophe. Ewig lange Wege Alles sehr chaotisch. Lange Wartezeiten am Check in.
Keine Durchsagen - zumindestens keine verständlichen.

Just awful. I will never fly into Antalya again. Dropped off early, lots of waiting for the Tui desk to open, totally disinterested staff apart from this one TUI rep who was trying to help people out. At least 4 stages of security and then a final one at the boarding gate where I was searched including my bags and everything was swabbed. They say it’s random but they targeted white women and Asian and mixed race men and it was almost every other person.
The air conditioning was useless it felt third world with an air of fear. The facilities looked impressive but they totally took advantage of the captive audience we had a party of 6 with one child and the total was £105 with no vegetarian option. There was no time to relax given the 5 hours it took to move through the airport. We returned yesterday and will never return to that part of Turkey just awful.

lopen van de ene naar de andere kant. nergens stoelen om te zitten. voor mensen die niet goed te been zijn is dat een kantonvriendelijke luchthaven . maar ook mensen die goed te been zijn kunnen nergens zitten. we hebben een prachtige reis gehad maar de luchthaven trekt dat gevoel naar beneden . zet aub stoelen , jullie hebben de plaats er voor.

Schlecht gebaut. Viel zu lange Wege.
Keiner spricht deutsch oder englisch.
INTERNATIONAL AIRPORT. Lustig.
Von jedem Teppichhändler wird man
fairer bedient als von allen Händlern im Flughafen. Königsklasse im unerklärlichen Erhöhen von Preisen.

awful. rude staff. told me to take my watch off in a language i didn’t understand?? then got mad when i said i don’t speak their language. disgusting place. you go through security around 4 times and its all pointless? can’t you do it once and do it properly like every other normal airport????

De hjelper bare rullestolbrukere til utgangen. Det er håpløst. Så det må komme en tjeneste som frakter rullestolbrukere til transferbussene. Kan gjerne være en betalt tjeneste.

23:05:026 am Schalter meine Freundin gab das Gepäck ab. Wir hatten auch schon die Bordkarten.Der Koffer wurde wieder ausgescheckt meiner Freundin nahmen sie die Bordkarten ab und nach einer Stunde bekam sie eine neue. In der Maschine saß dann eine andere Frau bereits auf meinem Platz. Da war eine Unebenheit auf dem Boden, Fliesen und Ich stürzte auf Knie Hand.Große Aufregung Blaue Flecken und schwellung der Hand. Konnte aber laufen und die Hand bewegen, also keine Brüche aber nun wollte man mich nicht mehr mitnehmen ich sollte ins Krankenhaus. Ok, nur brachte man mich in ein Privates Krankenhaus Anatolia Krankenhaus, ich wollte aber in ein normales man sagte das wäre das nächstlegende KHdie Sprachen nur Russisch.Man nahm mir meinen Ausweis ab Ich sollte erstmal 720 Euro bezahlen dann saß ich da 1,5 Stunden. Dann kam wieder jemand ob Ich jetzt bezahlen will, danach ging alles in 15Min. Röntgen. Ein Taxi wurde gerufen, Ich fragte was das kostet der Fahre sagte 35 Euro eine Rechnung bekam Ich dann auf meinem Bankkonte von65 Euro. Am Flughafen angekommen standen Sie dann mit einem Rollstuhl und ein Angestellter mit einem Karten Lesegerät wärend der Fahrt sollte Ich einlesen und der Angestellte vom Office war im Laufschritt Ich wusste garnicht woführ. Und auf einmal ging er ganz langsam und sagte mein Flug ist weg!!!! Das Einlesen war für einen neuen Flug nach Bremen ,Hannover gebe es keinen Flug.Könnte mir ein Hotelzimmer nehen für 350 Euro Ich hätte ja meinen Flug selbst verpasst!!!! Von 21 Uhr an bis morgends 6 Uhr schob man mich in ein Cafe am Flughafen um 6Uhr dann zum Bording dort war kein Mensch, die ersten Fluggäste kamen 9Uhr ungekämmt und ungewaschen nichts gegessen man hat sich überhaupt nicht um mich gekümmert nur abgezockt. 20 mal war Ich in diesem Land aber nie nie mehr wieder. Ach und mein Koffer war dann doch in Hannover ohne mich, das dürfen Sie garnicht , weil Ich nicht an Bord war, der war dann verschwunden. Mein Reise Büro war behilflich und man rief mich von Hannover an, der Mann war sehr freundlich und man hat ihn mir kostenlos nach Salzgitter gebracht.

Two days ago me and my famiy travelled back from Antalya airport.
Just as we were about to board the plane, they were checking everyone’s passport and boarding tickets like they usually do.
They also decided to do “random bag checks.”

They sent my sister to get checked. Then they sent my Mum to get checked. Then they sent me to get checked. All three of us had been sent to have a “random bag check” where they were touching us up infront of everyone and checking the contents in our bag even though we hasd already gone through a thorough security bag check earlier.
These checks were definitely not “random” they chose three women who wore hijab and we were stood one after another in the queue.
Other passengers waiting to board the plane also noticed the blatent discrimination towards me, my Mum and sister and were utterly shocked and in disbelief.

For a good five minutes, there was no-one else behind me waiting to get checked. Me, my Mum and sister felt so humiliated and disgusted at the blatent discrimination towards us.
Staff kept repeating how it was “random” but what a weird “coincidence” that three woman wearing hijabs and stood one after another were chosen to get check yet again!?

Another woman wearing a hijab who was travelling with her husband and two young children also got “chosen” for a “random check.”

I will never be travelling to this airport ever again. If you’re going to discriminate women wearing hijabs, atleast make it less obvious because this behaviour is unacceptable and literally ruined the end of our holiday!

I departed from Antalya Airport, and during check-in I was told that I had to pay for my family's and my luggage to be brought to Denmark. The staff informed me that baggage was not included in my tickets.

I was very confused, but she told me that I could either leave the luggage there and travel home without it, or pay 320 euros to bring it with us. It was late at night and the travel agency was closed, so I had no other choice but to pay and accept the situation.

We got our luggage home, and when we returned to Denmark, I contacted the travel agency. They informed me that baggage WAS in fact included in our tickets.

I have contacted Antalya Airport in writing to request a refund of my money, but I have still not received any reply. It has now been more than one week since I contacted them.

Antalya Havalimanı’ndan dönüş yaptım ve check-in sırasında bana, ailemin ve benim valizlerimizi Danimarka’ya götürebilmek için ödeme yapmam gerektiği söylendi. Görevli, bagaj hakkının biletlerimize dahil olmadığını söyledi.

Bunu hiç anlayamadım, ancak bana ya bagajları orada bırakıp bagajsız eve dönebileceğimizi ya da valizleri yanımıza alabilmek için 320 euro ödememiz gerektiğini söyledi. Gece geç saatti ve seyahat şirketi kapalıydı, bu yüzden ödeme yapmaktan başka seçeneğim yoktu.

Bagajlarımızı eve getirdik ve Danimarka’ya döndüğümüzde seyahat şirketini aradım. Bana bagaj hakkının aslında biletlerimize dahil olduğunu söylediler.

Paramın iadesini almak için Antalya Havalimanı ile yazılı olarak iletişime geçtim, ancak hâlâ kendilerinden hiçbir cevap almadım. İletişime geçmemin üzerinden şimdi bir haftadan fazla zaman geçti.

kindly regards
Thomas Weibel

Absolut unmögliches verhalten der Leute die den Rollstuhl bedienen bzw fahren. Vom Eingang zur Passkontrolle musste mein Mann hinter uns rennen. Dann plötzlich abgestellt mit der Aussage es kommt ein anderer Mitarbeiter. Und hält mir ihr Handy hin mit Aufforderung für Trinkgeld. Der zweite kommt mit elektrischem Rollstuhl und beim Gate fordert er mich auf auszusteigen. Dabei ist der Weg zum Flugzeug für mich zuuu weit und mein Mann muss wieder um Hilfe für mich bitten.
UNVERSCHÄMT wie hier behinderte Menschen behandelt werden.
🥵🤮

Das erste man fährt richtig lange nach dem Landen zum Terminal. Noch schlimmer kommt es beim Gepäck. Wir warten schon seit 1 Stunde und unsere Gepäck ist immer noch nicht da. Es sind kaum Koffer auf dem Laufband.. so stellt man sich ein Urlaub nicht vor.