Aquarium Gardens レビュー 

First time I have used Aquarium Gardens did not disappoint . Will be using from now on.

**Aquarium Gardens – My Experience**

As part of our large discus aquarium project, we chose to visit Aquarium Gardens in Peterborough to source the hardscape and many of the specialist items required for our new display aquarium. At the time, the visit proved to be one of the highlights of the entire build.

The selection of aquascaping materials was outstanding. Being able to hand-pick every piece of wood and stone rather than choose from photographs online allowed us to create exactly the layout we had imagined. The staff were knowledgeable, approachable and happy to offer advice without any pressure to buy, which we greatly appreciated.

We came away with all of the main hardscape for the aquarium, together with our CO₂ equipment and gas cylinder, and subsequently placed further orders for additional wood, stone and other specialist items. The quality of the hardscape has been excellent and the finished structure has exceeded my expectations.

The delivery service on those earlier orders was equally impressive. The additional hardscape arrived exceptionally well packaged and in perfect condition, and throughout much of the project Aquarium Gardens gave me confidence in using them as one of my main suppliers.

Unfortunately, the final stage of my dealings with them left a very different impression.

I had a substantial order placed which included the plants together with several additional items that I needed sooner. As the plants were not due to be dispatched immediately, I asked whether those items already on the order could be sent ahead. I was told this would require an additional delivery charge.

What disappointed me was not simply the question of postage, but the apparent lack of consideration of my customer history. By this stage I had placed a considerable amount of business with Aquarium Gardens throughout the project, both during our visit and through subsequent orders. I would have hoped that someone might have looked at that history and exercised a little discretion rather than treating the request entirely in isolation.

I therefore cancelled the complete outstanding order and sourced everything from other suppliers. The items I needed first arrived the very next day, on Saturday, and the replacement plants are arriving on the same Tuesday that Aquarium Gardens had originally scheduled for their delivery. In practical terms, I have therefore lost no time.

It is a disappointing ending because my experience with Aquarium Gardens began so well. They played an important part in bringing this aquarium project together, particularly through the quality of their hardscape, the advice given during our visit and the excellent handling of earlier orders.

A review should, however, reflect the complete customer experience. I can still genuinely praise the quality of the products, the hardscape selection, the packaging and much of the service I received, but after placing a considerable amount of business their way, I was disappointed by both the lack of flexibility and the apparent failure to take my previous custom into account. What started as an excellent relationship unfortunately finished on a much poorer note than I had expected.

Fabulous quality plants, arrived safely packaged and in excellent condition, far better selection and quality than I can get locally.

We have very happy snails 🐌 ×9
Thank you so much
💕

I ordered the 24in tank plant collection . The condition of the plants was exceptionally good,
They are healthy and I'm sure larger than most plants I have bought from other suppliers They were packed with care and delivered within a few days.
I really am impressed with Aquarium Gardens so much so that I ordered another collection of the same plants to boost another tank.
Many thanks everyone at A-G.

Order at 2.30pm confrim order at 2.35 confrimed order on its way a couple of minutes got plant the next great service glen

I have been a regular customer of Aquarium Gardens since 2023. Over the years, I have purchased aquariums, filtration, many plants, hardscape and substrates, amongst many other things. 

Their customer service is what stands proud, and they are a helpful and communicative team which genuinely wants to provide a service. On the rare occasions where there has been a problem with the order (courier), they have refunded the carriage costs without quibble, and made it clear this is not the service they want to provide. They listen to feedback (and invite it) and are happy to help wherever they can to make your aquarium a success.

Plants are always in a strong and healthy state upon delivery, and you can tell they are looked after before they are shipped to you. You get plants with the best chance of survival as a result. I don't think I have ever in 3 years received a plant which could be considered weak and unhealthy. 

When you place orders online, there is a box which allows you to provide instructions. Aquairum Gardens do read these, and therefore, where they can accommodate you, they will! If you leave instructions on some other websites, it’s hit or miss whether it gets listened to. When things need clarification, they give you a call to discuss. Really good interactive service. 

Dave and his Team are simply great at what they do, and the amazing thing is that over the many years of their operations, they have not forgotten the customer service aspect of being a supplier. They are as close to being a partner as can be, and this makes them a little special. 

It’s difficult to recommend someone, as you are basically offering yourself up as the owner of that recommendation! But I can wholeheartedly recommend Aquarium Gardens for your aquarium needs. Companies simply don't come much better than this, and it's mainly because they hold and protect their customer service focus. 

I have no issues with recommending Aquarium Gardens - and if you are still nervous, give them a call to get a feel for the team. You won't be disappointed. 

I cannot praise Aquarium Gardens highly enough. I am so glad I found them, they have absolutely excelled. The quality and choice of their plants is superb, but what really sets them apart is the care they put in to what they do and taking care of their customers. The plants are so carefully packaged and despatched, I have not lost a single stem or had anything look even remotely unhappy, I am thrilled with how my tank is looking. On top of that, their advice and support is second to none. Particular shout-out to Dean who toook the time to advise me on specific plants to choose, where to put them in my aquarium, as well as general advice on getting my new tank set up and established. Absolutely first class in every respect, thank you.

ordered a jungle plant collection and very happy with the plants, all very high quality and quick delivery.

Ordered an ONS nano flat LED light. ONS is a high end brand and the light was not cheap. When it arrived all the paint was coming off and you can literally see the light coming through the shoddy paintwork. Extremely dissapointed

Ordered my first plants from here and they were superb I ordered Pogostemon stellatus even better then the picture thank you will buy from you again.

Received my first order today and really impressed. Just getting back into the hobby so have ordered a lot of kit from various different places and have to say the products and packaging from here were top notch. Will be using this company in the future for sure.

First order, rapid despatch, excellent packaging, low postage charge, very high quality plants.
The order was delayed in the post due to weather but everything was still perfect due to the quality of the plants and the very careful and detailed packing of the plants. I will be ordering again from them.

I placed a fairly large (for me, relatively speaking) order of plants, enough to fill a newly set up 6ft Aquarium.

I ordered, amongst others, mixed cryptocorynes, and the Classic Nature Collection for upto "48 tank.

The plants came packaged really well. Took me aback at how efficient and organised it was. Virtually no yellowing or breakage of any of the plants, partially due to how carefully the rock wool and plastic pots etc had been applied. Lots of root growth to work with.

The plants were labelled very well, each with a quick description and mini care sheet on the label.

The tiger lotus came broken but has since grown back after planting and is displaying a stunning red/pink colouration.

Some of the crypts did 'melt' but this was expected for plants that might have been grown immersed. Again, they have pretty much fully grown back and are looking vibrant and lush.

A few weeks in and the plants are thriving overall and they've made my aquarium come to life. I waited to see how the plants fared before I put a review on for them, but I needn't have worried. So pleased with the quality.

Fallen particularly in love with the Marsilea Hirsuta. Absolute new favourite! 🤩.

I would definitely recommend them and I will be using them again for when I need more plants - or when I can no longer resist the temptation!

Thanks.

Plants arrived in perfect condition and are thriving in my tank almost 3 weeks in - customer service is amazing and so responsive. Very happy with my purchase and will go back for more!

I've had a few lighting problems over the last few months and the team at AG have been phenomenal in helping me get sorted. Even though they were moving premises, their coms and commitment to helping out me as their customer were second-to-none. Very impressed with the service received and the Chihiros Universal light! Thanks, fellas!

Excellent service and quick delivery. Will definitely be using again in the future.

I recently made a purchase online from Aquarium Gardens. At that time they were moving premises, there was a mix up with the order but Dave quickly put things right and updated my account with a generous compensation of loyalty points. Unresevedly recommend Aquarium Gardens.

Excellent plants, great advice from the staff, and rapid shipping.

I have only started using Aquarium Gardens in the last month and have to say that the service is first class and excellent products, I will be looking no further for my Aquarium needs

Every time I've ordered plants they have arrived in perfect condition and once planted have thrived. A trip to their showroom is well worth it too, everyone is so friendly and helpful. They have a great selection of rock, wood and hardware. Plus areas where you can try out designing with the rocks and wood. Highly recommend.